The median annual salary for a 2nd Line Support was £22,500 in advertised job vacancies in Merseyside during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West / Merseyside
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 59 55 62
Rank change year-on-year -4 +7  
Permanent jobs requiring a 2nd Line Support 2 4 1
As % of all permanent IT jobs advertised in Merseyside 0.37% 0.84% 0.20%
As % of the Job Titles category 0.41% 0.86% 0.21%
Number of salaries quoted 1 4 0
Median salary £22,500 £27,500 -
Median salary % change year-on-year -18.18% -  
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Merseyside. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Merseyside
Permanent job vacancies with a job title containing a recognized job role 489 465 481
As % of all permanent IT job vacancies advertised in Merseyside 91.40% 97.69% 96.20%
Number of salaries quoted 364 377 353
Median salary £39,250 £40,000 £37,500
Median salary % change year-on-year -1.87% +6.66%  
90% offered a salary of more than £27,500 £27,500 £22,500
10% offered a salary of more than £52,500 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Merseyside

The job posting trend of jobs advertised in Merseyside that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Merseyside

2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Merseyside.

Salary trend for 2nd Line Support in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +4 2 £22,500 -18.18%
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 28 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring 2nd Line Support in the job title.

1 10 (83.33%) ITIL
2 9 (75.00%) Citrix
2 9 (75.00%) Active Directory
3 6 (50.00%) Windows
4 5 (41.67%) Hyper-V
4 5 (41.67%) XenApp
5 4 (33.33%) Cisco
5 4 (33.33%) Microsoft Certification
6 3 (25.00%) Microsoft
6 3 (25.00%) MS Exchange
6 3 (25.00%) MCSE
6 3 (25.00%) MCSA
6 3 (25.00%) VMware
6 3 (25.00%) Windows Server
6 3 (25.00%) HP
7 2 (16.67%) Finance
7 2 (16.67%) Incident Management
7 2 (16.67%) SolarWinds
7 2 (16.67%) Windows 7
7 2 (16.67%) Banking
7 2 (16.67%) OVSD
7 2 (16.67%) iPad
7 2 (16.67%) LAN
7 2 (16.67%) WAN
7 2 (16.67%) Tivoli
7 2 (16.67%) Systems Management Server (SMS)
7 2 (16.67%) Nagios
7 2 (16.67%) OpenView
8 1 (8.33%) Change Management
8 1 (8.33%) Blackberry

2nd Line Support Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) MS Exchange
2 1 (8.33%) EPiServer
2 1 (8.33%) Exchange Server 2010
2 1 (8.33%) SharePoint
2 1 (8.33%) Umbraco
Applications
1 1 (8.33%) Microsoft Office
Cloud Services
1 1 (8.33%) Office 365
Communications & Networking
1 2 (16.67%) LAN
1 2 (16.67%) WAN
2 1 (8.33%) DHCP
2 1 (8.33%) DNS
Database & Business Intelligence
1 1 (8.33%) Data Warehouse
1 1 (8.33%) Informix
General
1 2 (16.67%) Banking
1 2 (16.67%) Finance
2 1 (8.33%) Investment Banking
2 1 (8.33%) Law
2 1 (8.33%) Legal
Miscellaneous
1 2 (16.67%) iPad
2 1 (8.33%) Blackberry
2 1 (8.33%) iPhone
Operating Systems
1 6 (50.00%) Windows
2 3 (25.00%) Windows Server
3 2 (16.67%) Windows 7
4 1 (8.33%) Android
4 1 (8.33%) Unix
4 1 (8.33%) Windows Server 2008
4 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 10 (83.33%) ITIL
2 2 (16.67%) Incident Management
3 1 (8.33%) Asset Management
3 1 (8.33%) Case Management
3 1 (8.33%) Change Management
3 1 (8.33%) Data Protection
3 1 (8.33%) ITIL V3
3 1 (8.33%) Logistics
3 1 (8.33%) Release Management
3 1 (8.33%) Web Development
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 4 (33.33%) Microsoft Certification
2 3 (25.00%) MCSA
2 3 (25.00%) MCSE
3 1 (8.33%) A+ Certification
3 1 (8.33%) ITIL Certification
3 1 (8.33%) Network+ Certification
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 9 (75.00%) Active Directory
2 5 (41.67%) Hyper-V
2 5 (41.67%) XenApp
Systems Management
1 2 (16.67%) Nagios
1 2 (16.67%) OpenView
1 2 (16.67%) OVSD
1 2 (16.67%) Systems Management Server (SMS)
1 2 (16.67%) Tivoli
2 1 (8.33%) TeamSite
Vendors
1 9 (75.00%) Citrix
2 4 (33.33%) Cisco
3 3 (25.00%) HP
3 3 (25.00%) Microsoft
3 3 (25.00%) VMware
4 2 (16.67%) SolarWinds
5 1 (8.33%) Oracle
5 1 (8.33%) RedDot
5 1 (8.33%) Sitecore