Period
to 22 September 2018

The median annual salary for a 2nd/3rd Line Support was £29,500 in advertised job vacancies in the North West during the 6 months to 22 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
England > North West
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 327 329 338
Rank change year-on-year +2 +9 -8
Permanent jobs requiring a 2nd/3rd Line Support 25 33 20
As % of all permanent IT jobs advertised in the North West 0.21% 0.25% 0.17%
As % of the Job Titles category 0.22% 0.26% 0.17%
Number of salaries quoted 24 25 20
North West median annual salary £29,500 £28,500 £26,250
Median salary % change year-on-year +3.51% +8.57% -9.48%
10th Percentile £25,188 £25,100 £21,875
90th Percentile £33,750 £40,000 £36,400
England median annual salary £32,500 £32,500 £32,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,472 12,682 11,588
% of permanent IT jobs with a recognized job title 96.75% 96.67% 97.18%
Number of salaries quoted 9,294 10,211 9,797
North West median annual salary £44,000 £41,500 £40,000
Median salary % change year-on-year +6.02% +3.75% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

2nd/3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the North West.

Salary trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the North West region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +15 14 £31,000 -12.06% 3
Manchester +2 10 £29,000 +1.75% 2
Lancashire +9 1 £30,000 +5.26%
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 September 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd/3rd Line Support in the job title.

1 22 (88.00%) Windows
2 18 (72.00%) Active Directory
2 18 (72.00%) VMware
2 18 (72.00%) Office 365
3 15 (60.00%) Windows Server
4 13 (52.00%) Hyper-V
5 11 (44.00%) Microsoft
6 10 (40.00%) Cisco
7 8 (32.00%) DHCP
7 8 (32.00%) DNS
7 8 (32.00%) Wireless
8 7 (28.00%) VMware Infrastructure
8 7 (28.00%) Windows Server 2008
8 7 (28.00%) ITIL
8 7 (28.00%) Windows 7
8 7 (28.00%) Windows Server 2012
8 7 (28.00%) Windows 10
9 6 (24.00%) MS Exchange
10 5 (20.00%) Break/Fix
10 5 (20.00%) IaaS
11 4 (16.00%) Exchange Server 2010
11 4 (16.00%) Server Building
11 4 (16.00%) VMware Server
11 4 (16.00%) SAN
11 4 (16.00%) Microsoft Certification
12 3 (12.00%) Avaya
12 3 (12.00%) HP
12 3 (12.00%) Project Management
12 3 (12.00%) Ethernet
12 3 (12.00%) TCP/IP

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (24.00%) MS Exchange
2 4 (16.00%) Exchange Server 2010
3 2 (8.00%) SharePoint
4 1 (4.00%) Exchange Server 2007
4 1 (4.00%) Exchange Server 2013
Applications
1 1 (4.00%) AutoCAD
1 1 (4.00%) Microsoft Office
Cloud Services
1 18 (72.00%) Office 365
2 5 (20.00%) IaaS
3 3 (12.00%) Microsoft Azure
4 2 (8.00%) Mimecast
5 1 (4.00%) Google Drive
5 1 (4.00%) OneDrive
Communications & Networking
1 8 (32.00%) DHCP
1 8 (32.00%) DNS
1 8 (32.00%) Wireless
2 4 (16.00%) SAN
3 3 (12.00%) Ethernet
3 3 (12.00%) Firewall
3 3 (12.00%) TCP/IP
4 2 (8.00%) VLAN
5 1 (4.00%) VPN
5 1 (4.00%) Wi-Fi
Database & Business Intelligence
1 2 (8.00%) SQL Server
General
1 3 (12.00%) Local Government
2 1 (4.00%) Back Office
Libraries, Frameworks & Software Standards
1 3 (12.00%) 802.1X
Miscellaneous
1 3 (12.00%) Analytical Skills
1 3 (12.00%) Self-Motivation
Operating Systems
1 22 (88.00%) Windows
2 15 (60.00%) Windows Server
3 7 (28.00%) Windows 10
3 7 (28.00%) Windows 7
3 7 (28.00%) Windows Server 2008
3 7 (28.00%) Windows Server 2012
4 1 (4.00%) Mac OS
Processes & Methodologies
1 7 (28.00%) ITIL
2 5 (20.00%) Break/Fix
3 4 (16.00%) Server Building
4 3 (12.00%) Incident Management
4 3 (12.00%) Infrastructure Engineering
4 3 (12.00%) Presales
4 3 (12.00%) Project Management
4 3 (12.00%) Validation
5 1 (4.00%) Critical Success Factor
5 1 (4.00%) Cybersecurity
5 1 (4.00%) Data Analysis
5 1 (4.00%) Data Security
5 1 (4.00%) E-Commerce
5 1 (4.00%) High Availability
5 1 (4.00%) Identity Access Management
5 1 (4.00%) Problem-Solving
5 1 (4.00%) Server Patching
5 1 (4.00%) Service Delivery
5 1 (4.00%) Trend Analysis
Programming Languages
1 2 (8.00%) PowerShell
2 1 (4.00%) SQL
Qualifications
1 4 (16.00%) Microsoft Certification
2 2 (8.00%) MCP
3 1 (4.00%) CCNA
3 1 (4.00%) Cisco Certification
3 1 (4.00%) MCSE
3 1 (4.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (8.00%) SLA
System Software
1 18 (72.00%) Active Directory
2 13 (52.00%) Hyper-V
3 7 (28.00%) VMware Infrastructure
4 4 (16.00%) VMware Server
5 2 (8.00%) VMware ESXi
6 1 (4.00%) Microsoft Virtual Server
6 1 (4.00%) Terminal Services
6 1 (4.00%) Virtual Servers
Systems Management
1 1 (4.00%) Microsoft Intune
1 1 (4.00%) SCCM
Vendors
1 18 (72.00%) VMware
2 11 (44.00%) Microsoft
3 10 (40.00%) Cisco
4 3 (12.00%) Aruba
4 3 (12.00%) Avaya
4 3 (12.00%) HP
4 3 (12.00%) NETGEAR
4 3 (12.00%) Ruckus Wireless
5 2 (8.00%) Veeam
6 1 (4.00%) Citrix
6 1 (4.00%) ConnectWise
6 1 (4.00%) Forcepoint
6 1 (4.00%) Google
6 1 (4.00%) Ivanti