Period
to 20 September 2019

The median annual salary for a 2nd/3rd Line Support was £30,000 in advertised job vacancies in the North West during the 6 months to 20 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
England > North West
6 months to
20 Sep 2019
Same period 2018 Same period 2017
Rank 313 335 344
Rank change year-on-year +22 +9 -7
Permanent jobs requiring a 2nd/3rd Line Support 17 25 33
As % of all permanent IT jobs advertised in the North West 0.16% 0.21% 0.25%
As % of the Job Titles category 0.17% 0.22% 0.26%
Number of salaries quoted 13 24 25
North West median annual salary £30,000 £29,500 £28,500
Median salary % change year-on-year +1.69% +3.51% +8.57%
10th Percentile £27,500 £25,188 £25,100
90th Percentile £35,000 £33,750 £40,000
England median annual salary £35,000 £32,500 £32,500
% change year-on-year +7.69% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,065 11,528 12,751
% of permanent IT jobs with a recognized job title 95.91% 96.77% 96.69%
Number of salaries quoted 7,742 9,337 10,273
North West median annual salary £45,000 £44,000 £41,500
Median salary % change year-on-year +2.27% +6.02% +3.75%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £68,344 £67,500 £63,750
England median annual salary £51,000 £50,000 £48,199
% change year-on-year +2.00% +3.74% +1.47%

2nd/3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the North West.

Salary trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the North West region over the 6 months to 20 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +18 5 £33,750 +8.87%
Manchester +14 4 £30,750 +6.03% 1
Cumbria - 4 £32,000 -
Lancashire -21 3 £27,500 -8.33% 1
Merseyside - 1 £26,500 -
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 September 2019, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd/3rd Line Support in the job title.

1 11 (64.71%) Windows
2 10 (58.82%) VMware
3 9 (52.94%) Active Directory
4 6 (35.29%) Windows Server
4 6 (35.29%) Firewall
4 6 (35.29%) VMware Infrastructure
5 5 (29.41%) Cisco
5 5 (29.41%) Windows 10
6 4 (23.53%) Office 365
6 4 (23.53%) Kalman Filter
6 4 (23.53%) VMware ESXi
6 4 (23.53%) Veeam
6 4 (23.53%) Email Filtering
6 4 (23.53%) MS Exchange
6 4 (23.53%) CCNA
6 4 (23.53%) HP
6 4 (23.53%) Cisco Certification
6 4 (23.53%) SCCM
7 3 (17.65%) Service Delivery
7 3 (17.65%) WSUS
7 3 (17.65%) Retail
7 3 (17.65%) Asset Management
7 3 (17.65%) Microsoft
7 3 (17.65%) Linux
7 3 (17.65%) E-Commerce
7 3 (17.65%) Virtual Servers
7 3 (17.65%) Performance Testing
7 3 (17.65%) Windows Server 2008
7 3 (17.65%) Windows 7
7 3 (17.65%) Software Asset Management

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (23.53%) MS Exchange
2 1 (5.88%) Exchange Server 2010
2 1 (5.88%) SharePoint
2 1 (5.88%) SharePoint Server
2 1 (5.88%) Skype for Business
2 1 (5.88%) WordPress
Applications
1 1 (5.88%) Microsoft Office
Cloud Services
1 4 (23.53%) Office 365
2 2 (11.76%) Azure
3 1 (5.88%) G Suite
3 1 (5.88%) SaaS
Communications & Networking
1 6 (35.29%) Firewall
2 2 (11.76%) DHCP
2 2 (11.76%) DNS
2 2 (11.76%) LAN
2 2 (11.76%) Remote Desktop
2 2 (11.76%) WAN
2 2 (11.76%) Wireless
3 1 (5.88%) Internet
3 1 (5.88%) NAS
3 1 (5.88%) Skype
3 1 (5.88%) TCP/IP
3 1 (5.88%) VoIP
3 1 (5.88%) VPN
3 1 (5.88%) Wi-Fi
Database & Business Intelligence
1 2 (11.76%) SQL Server
Development Applications
1 1 (5.88%) SoapUI
General
1 3 (17.65%) Retail
2 2 (11.76%) Advertising
2 2 (11.76%) Finance
3 1 (5.88%) Telecoms
Miscellaneous
1 1 (5.88%) Analytical Skills
1 1 (5.88%) Client/Server
1 1 (5.88%) Driving Licence
1 1 (5.88%) FMCG
1 1 (5.88%) Replication
1 1 (5.88%) Self-Motivation
Operating Systems
1 11 (64.71%) Windows
2 6 (35.29%) Windows Server
3 5 (29.41%) Windows 10
4 3 (17.65%) Linux
4 3 (17.65%) Windows 7
4 3 (17.65%) Windows Server 2008
5 2 (11.76%) SUSE
5 2 (11.76%) Windows Server 2012
6 1 (5.88%) Apple iOS
6 1 (5.88%) Unix
Processes & Methodologies
1 4 (23.53%) Email Filtering
1 4 (23.53%) Kalman Filter
2 3 (17.65%) Asset Management
2 3 (17.65%) E-Commerce
2 3 (17.65%) High Availability
2 3 (17.65%) Patch Management
2 3 (17.65%) Performance Testing
2 3 (17.65%) Service Delivery
2 3 (17.65%) Software Asset Management
3 2 (11.76%) Network Monitoring
3 2 (11.76%) Problem-Solving
4 1 (5.88%) CRM
4 1 (5.88%) Mobile Device Management
4 1 (5.88%) Server Patching
4 1 (5.88%) Time Management
4 1 (5.88%) Workflow
Programming Languages
1 1 (5.88%) C
1 1 (5.88%) C++
1 1 (5.88%) PowerShell
Qualifications
1 4 (23.53%) CCNA
1 4 (23.53%) Cisco Certification
2 1 (5.88%) A+ Certification
2 1 (5.88%) CompTIA Security+
2 1 (5.88%) Degree
2 1 (5.88%) MCP
2 1 (5.88%) MCSE
2 1 (5.88%) Microsoft Certification
2 1 (5.88%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (5.88%) ISO/IEC 27001
System Software
1 9 (52.94%) Active Directory
2 6 (35.29%) VMware Infrastructure
3 4 (23.53%) VMware ESXi
4 3 (17.65%) Virtual Servers
5 2 (11.76%) Hyper-V
Systems Management
1 4 (23.53%) SCCM
2 3 (17.65%) WSUS
Vendors
1 10 (58.82%) VMware
2 5 (29.41%) Cisco
3 4 (23.53%) HP
3 4 (23.53%) Veeam
4 3 (17.65%) Microsoft
5 1 (5.88%) Apple
5 1 (5.88%) Avaya
5 1 (5.88%) Google
5 1 (5.88%) Ivanti
5 1 (5.88%) Sage
5 1 (5.88%) Salesforce.com
5 1 (5.88%) Symantec
5 1 (5.88%) Trend Micro