Period
to 11 December 2018

The median annual salary for a 2nd/3rd Line Support was £27,500 in advertised job vacancies in the North West during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
England > North West
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 330 342 333
Rank change year-on-year +12 -9 -14
Permanent jobs requiring a 2nd/3rd Line Support 24 29 36
As % of all permanent IT jobs advertised in the North West 0.21% 0.22% 0.29%
As % of the Job Titles category 0.22% 0.23% 0.30%
Number of salaries quoted 22 19 33
North West median annual salary £27,500 £28,500 £31,500
Median salary % change year-on-year -3.51% -9.52% +5.00%
10th Percentile £25,000 £24,200 £21,250
90th Percentile £33,750 £32,750 £37,250
England median annual salary £32,500 £32,500 £33,000
% change year-on-year - -1.52% +1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,938 12,761 11,990
% of permanent IT jobs with a recognized job title 96.65% 96.69% 96.90%
Number of salaries quoted 8,877 10,227 10,087
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,750
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

2nd/3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the North West.

Salary trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the North West region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +35 16 £30,000 -27.71%
Manchester +5 8 £26,250 -7.89% 3
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 11 December 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd/3rd Line Support in the job title.

1 20 (83.33%) Windows
2 17 (70.83%) Office 365
3 15 (62.50%) Active Directory
4 14 (58.33%) VMware
5 12 (50.00%) Windows Server
6 11 (45.83%) Hyper-V
7 9 (37.50%) Cisco
8 8 (33.33%) Microsoft
8 8 (33.33%) DNS
8 8 (33.33%) ITIL
8 8 (33.33%) Wireless
8 8 (33.33%) VMware Infrastructure
8 8 (33.33%) Windows Server 2008
8 8 (33.33%) Windows 7
9 7 (29.17%) Windows 10
9 7 (29.17%) Break/Fix
9 7 (29.17%) Self-Motivation
9 7 (29.17%) DHCP
10 6 (25.00%) Firewall
11 5 (20.83%) Manufacturing
11 5 (20.83%) TCP/IP
11 5 (20.83%) Microsoft Certification
11 5 (20.83%) IaaS
12 4 (16.67%) Windows Server 2012
12 4 (16.67%) Server Building
12 4 (16.67%) PowerShell
12 4 (16.67%) HP
12 4 (16.67%) VMware Server
13 3 (12.50%) Service Delivery
13 3 (12.50%) Project Management

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) SharePoint
2 1 (4.17%) MS Exchange
Applications
1 2 (8.33%) AutoCAD
1 2 (8.33%) Microsoft Excel
1 2 (8.33%) Microsoft Office
Cloud Services
1 17 (70.83%) Office 365
2 5 (20.83%) IaaS
3 2 (8.33%) Google Drive
4 1 (4.17%) Microsoft Azure
Communications & Networking
1 8 (33.33%) DNS
1 8 (33.33%) Wireless
2 7 (29.17%) DHCP
3 6 (25.00%) Firewall
4 5 (20.83%) TCP/IP
5 3 (12.50%) Ethernet
5 3 (12.50%) LAN
6 2 (8.33%) DMZ
6 2 (8.33%) Internet
6 2 (8.33%) SAN
6 2 (8.33%) SMTP
6 2 (8.33%) SNMP
6 2 (8.33%) VoIP
6 2 (8.33%) WAN
7 1 (4.17%) IP Telephony
7 1 (4.17%) VPN
7 1 (4.17%) Wi-Fi
Database & Business Intelligence
1 2 (8.33%) SQL Server
General
1 5 (20.83%) Manufacturing
2 3 (12.50%) Local Government
3 1 (4.17%) Back Office
Libraries, Frameworks & Software Standards
1 3 (12.50%) 802.1X
Miscellaneous
1 7 (29.17%) Self-Motivation
2 3 (12.50%) Analytical Skills
3 2 (8.33%) Life Science
Operating Systems
1 20 (83.33%) Windows
2 12 (50.00%) Windows Server
3 8 (33.33%) Windows 7
3 8 (33.33%) Windows Server 2008
4 7 (29.17%) Windows 10
5 4 (16.67%) Windows Server 2012
6 2 (8.33%) Windows Server 2003
7 1 (4.17%) Mac OS
Processes & Methodologies
1 8 (33.33%) ITIL
2 7 (29.17%) Break/Fix
3 4 (16.67%) Server Building
4 3 (12.50%) Incident Management
4 3 (12.50%) Infrastructure Engineering
4 3 (12.50%) Presales
4 3 (12.50%) Project Management
4 3 (12.50%) Service Delivery
4 3 (12.50%) Validation
5 2 (8.33%) ERP
5 2 (8.33%) High Availability
5 2 (8.33%) Information Security
6 1 (4.17%) Critical Success Factor
6 1 (4.17%) E-Commerce
6 1 (4.17%) Server Patching
Programming Languages
1 4 (16.67%) PowerShell
2 1 (4.17%) SQL
Qualifications
1 5 (20.83%) Microsoft Certification
2 2 (8.33%) A+ Certification
3 1 (4.17%) CCNA
3 1 (4.17%) Cisco Certification
3 1 (4.17%) Degree
3 1 (4.17%) MCP
3 1 (4.17%) MCSA
3 1 (4.17%) MCSE
3 1 (4.17%) VMware Certified Professional (VCP)
System Software
1 15 (62.50%) Active Directory
2 11 (45.83%) Hyper-V
3 8 (33.33%) VMware Infrastructure
4 4 (16.67%) VMware Server
5 3 (12.50%) VMware ESXi
6 2 (8.33%) Virtual Machines
6 2 (8.33%) Virtual Servers
7 1 (4.17%) Microsoft Virtual Server
Vendors
1 14 (58.33%) VMware
2 9 (37.50%) Cisco
3 8 (33.33%) Microsoft
4 4 (16.67%) HP
5 3 (12.50%) Aruba
5 3 (12.50%) Avaya
5 3 (12.50%) NETGEAR
5 3 (12.50%) Ruckus Wireless
6 2 (8.33%) Google
6 2 (8.33%) Veeam
7 1 (4.17%) Ivanti
7 1 (4.17%) Mitel
7 1 (4.17%) WatchGuard