Period
to 5 June 2020

The median annual salary for a 2nd/3rd Line Support was £37,500 in advertised job vacancies in the North West during the 6 months to 5 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
England > North West
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 246 313 343
Rank change year-on-year +67 +30 -9
Permanent jobs requiring a 2nd/3rd Line Support 5 20 15
As % of all permanent jobs advertised in the North West 0.082% 0.20% 0.12%
As % of the Job Titles category 0.086% 0.21% 0.13%
Number of salaries quoted 3 18 13
Median annual salary £37,500 £30,500 £29,000
Median salary % change year-on-year +22.95% +5.17% -8.66%
10th Percentile £25,950 £26,975 £26,550
90th Percentile £42,750 £34,125 £34,750
England median annual salary £33,000 £35,000 £34,000
% change year-on-year -5.71% +2.94% +4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 5,822 9,744 11,750
% of permanent IT jobs with a recognized job title 95.95% 95.81% 96.89%
Number of salaries quoted 4,623 7,337 9,513
Median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% +6.25%
10th Percentile £28,250 £26,000 £26,250
90th Percentile £70,000 £69,421 £66,250
England median annual salary £55,000 £52,000 £50,000
% change year-on-year +5.77% +4.00% +5.26%

2nd/3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the North West.

Salary trend for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Salary Histogram in the North West

Salary distribution for jobs citing 2nd/3rd Line Support in the North West over the 6 months to 5 June 2020.

Salary histogram for 2nd/3rd Line Support in the North West

2nd/3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the North West region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +68 2 £42,500 +84.78% 1
Cheshire +29 2 £37,500 +15.38%
Lancashire +49 1 £24,750 -13.16%
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 5 June 2020, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd/3rd Line Support in the job title.

1 3 (60.00%) Windows
1 3 (60.00%) VoIP
1 3 (60.00%) Windows Server
2 2 (40.00%) Windows Server 2012
2 2 (40.00%) Computer Science Degree
2 2 (40.00%) Problem-Solving
2 2 (40.00%) Windows Server 2016
2 2 (40.00%) Virtual Environments
2 2 (40.00%) Cisco
2 2 (40.00%) Active Directory
2 2 (40.00%) SAN
2 2 (40.00%) SQL
2 2 (40.00%) MySQL
2 2 (40.00%) SQL Server
2 2 (40.00%) VMware
2 2 (40.00%) NAS
2 2 (40.00%) Firewall
2 2 (40.00%) Management Information System
2 2 (40.00%) Manufacturing
2 2 (40.00%) Degree
2 2 (40.00%) Computer Science
2 2 (40.00%) Life Science
2 2 (40.00%) VMware Infrastructure
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Migration
3 1 (20.00%) Azure
3 1 (20.00%) Office 365
3 1 (20.00%) Microsoft Intune
3 1 (20.00%) Verint
3 1 (20.00%) Business Continuity

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (20.00%) Azure
1 1 (20.00%) Office 365
Communications & Networking
1 3 (60.00%) VoIP
2 2 (40.00%) Firewall
2 2 (40.00%) NAS
2 2 (40.00%) SAN
3 1 (20.00%) LAN
Database & Business Intelligence
1 2 (40.00%) MySQL
1 2 (40.00%) SQL Server
General
1 2 (40.00%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (20.00%) HTML
Miscellaneous
1 2 (40.00%) Life Science
1 2 (40.00%) Management Information System
Operating Systems
1 3 (60.00%) Windows
1 3 (60.00%) Windows Server
2 2 (40.00%) Windows Server 2012
2 2 (40.00%) Windows Server 2016
3 1 (20.00%) Windows 10
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows Server 2019
Processes & Methodologies
1 2 (40.00%) Computer Science
1 2 (40.00%) Problem-Solving
1 2 (40.00%) Virtual Environments
2 1 (20.00%) Business Continuity
2 1 (20.00%) ITIL
2 1 (20.00%) Migration
Programming Languages
1 2 (40.00%) SQL
2 1 (20.00%) C#
2 1 (20.00%) PHP
2 1 (20.00%) Ruby
Qualifications
1 2 (40.00%) Computer Science Degree
1 2 (40.00%) Degree
2 1 (20.00%) Master's Degree
System Software
1 2 (40.00%) Active Directory
1 2 (40.00%) VMware Infrastructure
2 1 (20.00%) Hyper-V
2 1 (20.00%) Virtual Machines
Systems Management
1 1 (20.00%) Microsoft Intune
Vendors
1 2 (40.00%) Cisco
1 2 (40.00%) VMware
2 1 (20.00%) Microsoft
2 1 (20.00%) Verint