2nd/3rd Line Support Jobs in England

2nd/3rd Line Support
UK > England

The median 2nd/3rd Line Support salary in England is £33,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 744 885 1050
Rank change year-on-year +141 +165 -256
Permanent jobs requiring a 2nd/3rd Line Support 93 55 92
As % of all permanent jobs advertised in England 0.11% 0.060% 0.069%
As % of the Job Titles category 0.12% 0.065% 0.072%
Number of salaries quoted 87 55 84
10th Percentile £29,900 £29,700 £30,500
25th Percentile £31,250 £34,375 £32,000
Median annual salary (50th Percentile) £33,000 £37,500 £35,750
Median % change year-on-year -12.00% +4.90% +5.15%
75th Percentile £42,500 £45,000 £43,750
90th Percentile £53,328 £53,000 £56,750
UK median annual salary £33,000 £37,500 £35,750
% change year-on-year -12.00% +4.90% +5.15%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,754 84,293 127,933
% of permanent jobs with a recognized job title 94.48% 91.52% 96.10%
Number of salaries quoted 60,385 53,462 75,679
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

2nd/3rd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in England.

Salary trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd/3rd Line Support in England over the 6 months to 6 May 2024.

Salary histogram for 2nd/3rd Line Support in England

2nd/3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +82 30 £32,500 +18.18% 2
London +113 22 £54,296 +20.66% 4
North East +11 19 £32,500 - 1
South East +27 18 £33,000 -5.71% 3
West Midlands +35 11 £30,000 - 1
Midlands +20 11 £30,000 -17.81% 1
South West -24 10 £50,500 +53.03%
Yorkshire +101 6 £37,000 +34.55%
North West +22 5 £32,000 +20.75% 1
East of England - 2 £45,000 - 1
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 6 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support in the job title.

1 63 (67.74%) Microsoft
2 58 (62.37%) Windows
2 58 (62.37%) Active Directory
2 58 (62.37%) Azure
3 46 (49.46%) ITIL
4 45 (48.39%) Microsoft 365
5 36 (38.71%) Microsoft Certification
6 35 (37.63%) Social Skills
7 31 (33.33%) Firewall
8 30 (32.26%) Incident Management
9 25 (26.88%) Hyper-V
9 25 (26.88%) Driving Licence
9 25 (26.88%) Microsoft Intune
10 23 (24.73%) Windows Server
10 23 (24.73%) SQL Server
11 22 (23.66%) SharePoint
11 22 (23.66%) DNS
11 22 (23.66%) PowerShell
12 19 (20.43%) Microsoft Exchange
12 19 (20.43%) SAN
13 18 (19.35%) Cisco
13 18 (19.35%) Enterprise Storage
14 17 (18.28%) Organisational Skills
14 17 (18.28%) Cisco Certification
15 16 (17.20%) TCP/IP
15 16 (17.20%) VMware
15 16 (17.20%) Azure Certification
15 16 (17.20%) Desktop Virtualisation
16 15 (16.13%) Mentoring
17 14 (15.05%) Entra ID

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (23.66%) SharePoint
2 19 (20.43%) Microsoft Exchange
3 3 (3.23%) Exchange Server 2000
4 1 (1.08%) Exchange Server 2007
Applications
1 3 (3.23%) Microsoft Office
2 1 (1.08%) Microsoft Excel
Business Applications
1 7 (7.53%) Fidessa
Cloud Services
1 58 (62.37%) Azure
2 45 (48.39%) Microsoft 365
3 14 (15.05%) Entra ID
4 9 (9.68%) Azure Sentinel
4 9 (9.68%) IaaS
4 9 (9.68%) PaaS
4 9 (9.68%) Power Platform
4 9 (9.68%) SaaS
5 6 (6.45%) Google Workspace
6 5 (5.38%) OneDrive
7 4 (4.30%) AWS
7 4 (4.30%) Azure Stack
8 1 (1.08%) GCP
8 1 (1.08%) WhatsApp
Communications & Networking
1 31 (33.33%) Firewall
2 22 (23.66%) DNS
3 19 (20.43%) SAN
4 16 (17.20%) TCP/IP
5 13 (13.98%) DHCP
5 13 (13.98%) WAN
6 10 (10.75%) SD-WAN
7 9 (9.68%) Wi-Fi
8 8 (8.60%) Wireless
9 7 (7.53%) FIX Connectivity
10 6 (6.45%) LAN
10 6 (6.45%) VoIP
11 5 (5.38%) VLAN
12 4 (4.30%) WLAN
13 3 (3.23%) Internet
13 3 (3.23%) Remote Desktop
13 3 (3.23%) VPN
14 2 (2.15%) Ethernet
14 2 (2.15%) SMTP
15 1 (1.08%) Broadband
Database & Business Intelligence
1 23 (24.73%) SQL Server
2 9 (9.68%) Amazon RDS
Development Applications
1 2 (2.15%) JIRA
2 1 (1.08%) MSI
General
1 35 (37.63%) Social Skills
2 17 (18.28%) Organisational Skills
3 13 (13.98%) Finance
4 12 (12.90%) Analytical Skills
5 11 (11.83%) Banking
6 5 (5.38%) Documentation Skills
7 3 (3.23%) Games
7 3 (3.23%) Inclusion and Diversity
7 3 (3.23%) Telecoms
8 2 (2.15%) Legal
9 1 (1.08%) Law
9 1 (1.08%) Public Sector
9 1 (1.08%) Social Science
Libraries, Frameworks & Software Standards
1 7 (7.53%) FIX Protocol
Miscellaneous
1 25 (26.88%) Driving Licence
2 18 (19.35%) Enterprise Storage
3 7 (7.53%) Eurex
4 6 (6.45%) Security Operations Centre
5 5 (5.38%) Management Information System
6 4 (4.30%) Private Cloud
7 3 (3.23%) Self-Motivation
8 2 (2.15%) Replication
9 1 (1.08%) Clustering
9 1 (1.08%) Greenfield Project
9 1 (1.08%) iPad
9 1 (1.08%) iPhone
9 1 (1.08%) Renewable Energy
9 1 (1.08%) Smartphone
9 1 (1.08%) Video Conferencing
Operating Systems
1 58 (62.37%) Windows
2 23 (24.73%) Windows Server
3 12 (12.90%) Linux
4 11 (11.83%) Windows 10
5 7 (7.53%) CentOS
5 7 (7.53%) Solaris
5 7 (7.53%) Ubuntu
5 7 (7.53%) Unix
5 7 (7.53%) Windows Server 2016
6 6 (6.45%) Windows Server 2019
7 5 (5.38%) Mac OS
8 2 (2.15%) Windows Server 2008
8 2 (2.15%) Windows Server 2012
9 1 (1.08%) Android
9 1 (1.08%) Apple iOS
Processes & Methodologies
1 46 (49.46%) ITIL
2 30 (32.26%) Incident Management
3 16 (17.20%) Desktop Virtualisation
4 15 (16.13%) Mentoring
5 14 (15.05%) Problem-Solving
6 13 (13.98%) Proactive Maintenance
7 12 (12.90%) Infrastructure Engineering
7 12 (12.90%) Performance Optimisation
7 12 (12.90%) Process Improvement
7 12 (12.90%) Project Management
7 12 (12.90%) Strategic Planning
8 9 (9.68%) Remote Monitoring and Management
9 8 (8.60%) Cybersecurity
9 8 (8.60%) Disaster Recovery
10 7 (7.53%) Client Onboarding
11 6 (6.45%) Security Operations
12 5 (5.38%) Migration
12 5 (5.38%) Service Delivery
13 4 (4.30%) Containerisation
13 4 (4.30%) Proactive Monitoring
Programming Languages
1 22 (23.66%) PowerShell
2 11 (11.83%) SQL
3 7 (7.53%) Bash
3 7 (7.53%) JavaScript
3 7 (7.53%) Perl
3 7 (7.53%) Python
3 7 (7.53%) Ruby
Qualifications
1 36 (38.71%) Microsoft Certification
2 17 (18.28%) Cisco Certification
3 16 (17.20%) Azure Certification
4 12 (12.90%) CCNP
4 12 (12.90%) MCSE
5 7 (7.53%) Degree
6 6 (6.45%) SC Cleared
6 6 (6.45%) Security Cleared
7 5 (5.38%) CCNA
8 4 (4.30%) MCSA
8 4 (4.30%) VMware Certified Professional (VCP)
9 3 (3.23%) DBS Check
9 3 (3.23%) ITIL Foundation Certificate
10 1 (1.08%) ITIL Certification
Quality Assurance & Compliance
1 2 (2.15%) GDPR
1 2 (2.15%) PCI DSS
2 1 (1.08%) SLA
System Software
1 58 (62.37%) Active Directory
2 25 (26.88%) Hyper-V
3 11 (11.83%) VMware Infrastructure
4 1 (1.08%) NFS
4 1 (1.08%) Terminal Services
4 1 (1.08%) VMware ESXi
4 1 (1.08%) VMware Server
Systems Management
1 25 (26.88%) Microsoft Intune
2 4 (4.30%) Autotask
3 3 (3.23%) SCCM
4 1 (1.08%) Failover Clustering
4 1 (1.08%) Jamf Pro
4 1 (1.08%) Single Sign-On
4 1 (1.08%) ZENworks
Vendors
1 63 (67.74%) Microsoft
2 18 (19.35%) Cisco
3 16 (17.20%) VMware
4 8 (8.60%) Datto
4 8 (8.60%) Draytek
5 7 (7.53%) Bloomberg
5 7 (7.53%) CQG
5 7 (7.53%) ION Trading
5 7 (7.53%) Oracle
5 7 (7.53%) Patsystems
5 7 (7.53%) Red Hat
5 7 (7.53%) Reuters
5 7 (7.53%) Trayport
6 6 (6.45%) Sophos
7 4 (4.30%) ESET
7 4 (4.30%) LogicMonitor
7 4 (4.30%) SolarWinds
8 3 (3.23%) ConnectWise
8 3 (3.23%) HP
8 3 (3.23%) Ubiquiti