2nd/3rd Line Support Jobs in England

2nd/3rd Line Support
UK > England

The median 2nd/3rd Line Support salary in England is £50,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 641 735 878
Rank change year-on-year +94 +143 +159
Permanent jobs requiring a 2nd/3rd Line Support 30 96 53
As % of all permanent jobs advertised in England 0.063% 0.11% 0.059%
As % of the Job Titles category 0.069% 0.12% 0.064%
Number of salaries quoted 29 90 53
10th Percentile £36,750 £29,975 £29,600
25th Percentile £39,250 £31,250 £35,000
Median annual salary (50th Percentile) £50,000 £33,000 £37,500
Median % change year-on-year +51.52% -12.00% +3.45%
75th Percentile £52,500 £42,500 £45,000
90th Percentile £58,250 £52,145 £54,000
UK median annual salary £50,000 £33,000 £37,500
% change year-on-year +51.52% -12.00% +3.45%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,417 81,048 82,564
% of permanent jobs with a recognized job title 90.53% 94.49% 91.47%
Number of salaries quoted 24,595 60,528 52,373
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,500 £82,500
90th Percentile £97,500 £91,000 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

2nd/3rd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in England.

Salary trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd/3rd Line Support in England over the 6 months to 9 May 2025.

Salary histogram for 2nd/3rd Line Support in England

2nd/3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the England region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +70 18 £50,000 +66.67%
West Midlands +61 13 £50,000 +66.67%
London +97 7 £62,500 +15.11% 4
East Midlands - 5 £38,500 -
South East +79 4 £45,250 +37.12% 1
Yorkshire +56 1 £42,500 +14.86%
North of England +20 1 £42,500 +30.77% 1
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 May 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support in the job title.

1 25 (83.33%) Windows
2 24 (80.00%) Microsoft 365
3 22 (73.33%) Active Directory
4 20 (66.67%) Microsoft Exchange
5 19 (63.33%) Firewall
6 18 (60.00%) VMware
6 18 (60.00%) Azure
7 17 (56.67%) Meraki
7 17 (56.67%) VMware Infrastructure
8 16 (53.33%) Microsoft Intune
8 16 (53.33%) Windows Server 2016
8 16 (53.33%) WAN
9 15 (50.00%) Cisco
9 15 (50.00%) Windows Server 2019
9 15 (50.00%) PowerShell
10 14 (46.67%) Infrastructure Management
10 14 (46.67%) Windows Server
10 14 (46.67%) LAN
11 13 (43.33%) Microsoft
11 13 (43.33%) CheckPoint
11 13 (43.33%) Citrix
11 13 (43.33%) Network Design
11 13 (43.33%) Data Security
11 13 (43.33%) Onboarding
11 13 (43.33%) Mentoring
11 13 (43.33%) XenApp
11 13 (43.33%) SonicWALL
12 9 (30.00%) Social Skills
13 7 (23.33%) Problem-Solving
14 6 (20.00%) OneDrive

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (66.67%) Microsoft Exchange
2 6 (20.00%) SharePoint
Applications
1 1 (3.33%) Microsoft Excel
1 1 (3.33%) Microsoft Office
Business Applications
1 1 (3.33%) Fidessa
Cloud Services
1 24 (80.00%) Microsoft 365
2 18 (60.00%) Azure
3 6 (20.00%) OneDrive
4 2 (6.67%) Mimecast
5 1 (3.33%) AWS
5 1 (3.33%) Microsoft Copilot
5 1 (3.33%) Microsoft Purview
Communications & Networking
1 19 (63.33%) Firewall
2 16 (53.33%) WAN
3 14 (46.67%) LAN
4 5 (16.67%) VoIP
5 3 (10.00%) Wi-Fi
6 2 (6.67%) DHCP
6 2 (6.67%) DNS
6 2 (6.67%) Network Security
6 2 (6.67%) SD-WAN
7 1 (3.33%) FIX Connectivity
7 1 (3.33%) TCP/IP
7 1 (3.33%) Unified Communications
7 1 (3.33%) VPN
Database & Business Intelligence
1 1 (3.33%) SQL Server
General
1 9 (30.00%) Social Skills
2 5 (16.67%) Analytical Skills
3 2 (6.67%) Finance
4 1 (3.33%) Banking
Libraries, Frameworks & Software Standards
1 1 (3.33%) FIX Protocol
Miscellaneous
1 13 (43.33%) Onboarding
2 3 (10.00%) Driving Licence
3 2 (6.67%) Management Information System
3 2 (6.67%) Video Conferencing
4 1 (3.33%) Eurex
Operating Systems
1 25 (83.33%) Windows
2 16 (53.33%) Windows Server 2016
3 15 (50.00%) Windows Server 2019
4 14 (46.67%) Windows Server
5 5 (16.67%) Linux
6 3 (10.00%) Windows 10
7 1 (3.33%) CentOS
7 1 (3.33%) Solaris
7 1 (3.33%) Ubuntu
7 1 (3.33%) Unix
Processes & Methodologies
1 14 (46.67%) Infrastructure Management
2 13 (43.33%) Data Security
2 13 (43.33%) Mentoring
2 13 (43.33%) Network Design
3 7 (23.33%) Problem-Solving
4 5 (16.67%) Customer Service
4 5 (16.67%) Logistics
5 4 (13.33%) Cybersecurity
6 3 (10.00%) Presales
7 2 (6.67%) Computer Science
7 2 (6.67%) Information Security
7 2 (6.67%) Information Security Management
7 2 (6.67%) ISMS
7 2 (6.67%) ITIL
7 2 (6.67%) Security Management
8 1 (3.33%) Client Onboarding
8 1 (3.33%) CRM
8 1 (3.33%) Infrastructure Monitoring
8 1 (3.33%) Investment Management
8 1 (3.33%) Service Delivery
Programming Languages
1 15 (50.00%) PowerShell
2 4 (13.33%) SQL
3 1 (3.33%) Bash
3 1 (3.33%) JavaScript
3 1 (3.33%) Perl
3 1 (3.33%) Python
3 1 (3.33%) Ruby
Qualifications
1 4 (13.33%) Degree
2 2 (6.67%) CCNA
2 2 (6.67%) Cisco Certification
2 2 (6.67%) CISM
2 2 (6.67%) CISSP
2 2 (6.67%) Computer Science Degree
2 2 (6.67%) Master's Degree
3 1 (3.33%) A+ Certification
3 1 (3.33%) MCP
3 1 (3.33%) MCTS
3 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.33%) Cyber Essentials
System Software
1 22 (73.33%) Active Directory
2 17 (56.67%) VMware Infrastructure
3 13 (43.33%) XenApp
4 2 (6.67%) Microsoft Virtual Server
4 2 (6.67%) Virtual Desktop
4 2 (6.67%) Virtual Servers
4 2 (6.67%) VMware ESXi
Systems Management
1 16 (53.33%) Microsoft Intune
2 1 (3.33%) SCCM
2 1 (3.33%) vCenter Server
Vendors
1 18 (60.00%) VMware
2 17 (56.67%) Meraki
3 15 (50.00%) Cisco
4 13 (43.33%) CheckPoint
4 13 (43.33%) Citrix
4 13 (43.33%) Microsoft
4 13 (43.33%) SonicWALL
5 5 (16.67%) Sage
6 2 (6.67%) Sophos
7 1 (3.33%) Bloomberg
7 1 (3.33%) CQG
7 1 (3.33%) ION Trading
7 1 (3.33%) Oracle
7 1 (3.33%) Patsystems
7 1 (3.33%) Red Hat
7 1 (3.33%) Reuters
7 1 (3.33%) Trayport
7 1 (3.33%) Veeam