Period
to 19 December 2018

The table below looks at the prevalence of the term IVR in permanent job vacancies advertised in the North West. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 19 December 2018 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
England > North West
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 331 369 358
Rank change year-on-year +38 -11 -8
Permanent jobs citing IVR 18 7 10
As % of all permanent IT jobs advertised in the North West 0.16% 0.054% 0.081%
As % of the Miscellaneous category 0.40% 0.14% 0.20%
Number of salaries quoted 12 4 8
North West median annual salary £40,087 £41,000 £28,250
Median salary % change year-on-year -2.23% +45.13% -42.93%
10th Percentile £36,165 £32,700 £16,500
90th Percentile £47,025 £43,000 £41,825
England median annual salary £50,000 £62,500 £40,000
% change year-on-year -20.00% +56.25% -11.11%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for generic IT skills.

All Generic IT Skills
North West
Permanent vacancies with a requirement for generic IT skills 4,445 4,954 4,933
As % of all permanent IT jobs advertised in the North West 39.45% 37.92% 39.74%
Number of salaries quoted 3,537 3,823 4,108
North West median annual salary £45,000 £43,000 £40,000
Median salary % change year-on-year +4.65% +7.50% -
10th Percentile £26,250 £26,250 £24,500
90th Percentile £71,250 £67,500 £61,250
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +2.04%

IVR
Job Vacancy Trend in the North West

Job postings citing IVR as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IVR in the North West

IVR
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR in the North West.

Salary trend for IVR in the North West

IVR
Salary Histogram in the North West

The salary distribution of IT jobs citing IVR in the North West over the 6 months to 19 December 2018.

Salary histogram for IVR in the North West

IVR
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the North West region over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 14 £39,500 -3.66%
Cheshire +28 4 £46,500 -
IVR
England

For the 6 months to 19 December 2018, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for IVR.

1 11 (61.11%) LAN
1 11 (61.11%) VoIP
2 10 (55.56%) Cisco
3 9 (50.00%) TCP/IP
3 9 (50.00%) Telecoms
4 8 (44.44%) ITIL
5 7 (38.89%) CCNA
5 7 (38.89%) Cisco Certification
6 6 (33.33%) WAN
6 6 (33.33%) Finance
7 5 (27.78%) Business Continuity
7 5 (27.78%) Windows
7 5 (27.78%) SQL
7 5 (27.78%) Salesforce.com
7 5 (27.78%) Mitel
7 5 (27.78%) Skype for Business
7 5 (27.78%) Skype
7 5 (27.78%) Windows Server
8 4 (22.22%) SQL Server Integration Services
8 4 (22.22%) Degree
8 4 (22.22%) User Acceptance Testing
8 4 (22.22%) SQL Server Analysis Services
8 4 (22.22%) Genesys
8 4 (22.22%) T-SQL
8 4 (22.22%) HTML
8 4 (22.22%) JavaScript
8 4 (22.22%) Microsoft Project
8 4 (22.22%) Microsoft Office
8 4 (22.22%) MS Visio
8 4 (22.22%) PBX

IVR
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) Skype for Business
Applications
1 4 (22.22%) Microsoft Office
1 4 (22.22%) Microsoft Project
1 4 (22.22%) MS Visio
2 2 (11.11%) Spreadsheet
Cloud Services
1 2 (11.11%) Amazon AWS
1 2 (11.11%) G Suite
1 2 (11.11%) Google Cloud Platform
1 2 (11.11%) Microsoft Azure
Communications & Networking
1 11 (61.11%) LAN
1 11 (61.11%) VoIP
2 9 (50.00%) TCP/IP
3 6 (33.33%) WAN
4 5 (27.78%) Skype
5 4 (22.22%) IP Telephony
5 4 (22.22%) PBX
6 3 (16.67%) Wireshark
7 2 (11.11%) CTI
7 2 (11.11%) DNS
7 2 (11.11%) Firewall
7 2 (11.11%) Internet
7 2 (11.11%) VLAN
8 1 (5.56%) Nortel Meridian
8 1 (5.56%) PABX
Database & Business Intelligence
1 4 (22.22%) SQL Server Analysis Services
1 4 (22.22%) SQL Server Integration Services
2 3 (16.67%) SQL Server
2 3 (16.67%) SQL Server 2012
2 3 (16.67%) SQL Server 2014
3 1 (5.56%) Hadoop
Development Applications
1 2 (11.11%) JIRA
General
1 9 (50.00%) Telecoms
2 6 (33.33%) Finance
3 2 (11.11%) Law
4 1 (5.56%) Banking
4 1 (5.56%) Investment Banking
4 1 (5.56%) Legal
Job Titles
1 9 (50.00%) Telecoms Engineer
2 4 (22.22%) Applications Engineer
3 3 (16.67%) Developer
4 2 (11.11%) IT Manager
4 2 (11.11%) Telephony Developer
5 1 (5.56%) Applications Manager
5 1 (5.56%) Applications Support
5 1 (5.56%) IT Engineer
5 1 (5.56%) Senior Developer
5 1 (5.56%) Software Architect
5 1 (5.56%) Solutions Architect
5 1 (5.56%) Support Engineer
5 1 (5.56%) Support Manager
5 1 (5.56%) Support Specialist
5 1 (5.56%) Telephony Engineer
5 1 (5.56%) Telephony Specialist
5 1 (5.56%) Telephony Support
5 1 (5.56%) Voice Engineer
5 1 (5.56%) Voice Specialist
5 1 (5.56%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 4 (22.22%) HTML
2 1 (5.56%) VXML
2 1 (5.56%) Web Services
2 1 (5.56%) WebRTC
Miscellaneous
1 1 (5.56%) Management Information System
Operating Systems
1 5 (27.78%) Windows
1 5 (27.78%) Windows Server
2 3 (16.67%) Windows Server 2012
Processes & Methodologies
1 8 (44.44%) ITIL
2 5 (27.78%) Business Continuity
3 4 (22.22%) Change Management
3 4 (22.22%) User Acceptance Testing
4 3 (16.67%) ITIL V3
4 3 (16.67%) Process Improvement
4 3 (16.67%) Telesales
5 2 (11.11%) Coaching
5 2 (11.11%) Commercial Awareness
5 2 (11.11%) Project Management
5 2 (11.11%) Project Planning
6 1 (5.56%) Continuous Integration
6 1 (5.56%) Data Architecture
6 1 (5.56%) Disaster Recovery
6 1 (5.56%) Open Source
6 1 (5.56%) Refactoring
6 1 (5.56%) Risk Management
6 1 (5.56%) Test Automation
6 1 (5.56%) Wealth Management
6 1 (5.56%) WFM
Programming Languages
1 5 (27.78%) SQL
2 4 (22.22%) JavaScript
2 4 (22.22%) T-SQL
3 2 (11.11%) PowerShell
3 2 (11.11%) Python
4 1 (5.56%) Java
Qualifications
1 7 (38.89%) CCNA
1 7 (38.89%) Cisco Certification
2 4 (22.22%) Degree
3 1 (5.56%) TOGAF Certification
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 2 (11.11%) Active Directory
Vendors
1 10 (55.56%) Cisco
2 5 (27.78%) Mitel
2 5 (27.78%) Salesforce.com
3 4 (22.22%) Genesys
4 2 (11.11%) Avaya
4 2 (11.11%) BT
4 2 (11.11%) Google
4 2 (11.11%) Microsoft
5 1 (5.56%) Nortel
5 1 (5.56%) Oracle
5 1 (5.56%) Teradata