Period
to 19 November 2017

The median annual salary for a Service Support Manager was £37,500 in advertised job vacancies in the North West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 346 358 356
Rank change year-on-year +12 -2 +13
Permanent jobs requiring a Service Support Manager 20 5 11
As % of all permanent IT jobs advertised in the North West 0.15% 0.040% 0.085%
As % of the Job Titles category 0.16% 0.042% 0.087%
Number of salaries quoted 16 4 9
North West median annual salary £37,500 £38,750 £47,500
Median salary % change year-on-year -3.23% -18.42% +25.00%
10th Percentile £27,500 £26,100 £27,250
90th Percentile £45,000 £50,500 £56,500
England median annual salary £42,500 £47,500 £47,500
% change year-on-year -10.53% - -2.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12673 12011 12573
% of permanent IT jobs with a recognized job title 96.59% 97.05% 96.59%
Number of salaries quoted 10145 10103 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Support Manager
Job Vacancy Trend in the North West

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Support Manager in the North West

Service Support Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in the North West.

Salary trend for Service Support Manager in the North West

Service Support Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Support Manager in the North West over the 6 months to 19 November 2017.

Salary histogram for Service Support Manager in the North West

Service Support Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -14 11 £30,000 -
Manchester -15 8 £45,000 -5.26%
Lancashire +5 1 £28,500 -40.00%
Service Support Manager
England

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 November 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Support Manager in the job title.

1 19 (95.00%) ITIL
2 18 (90.00%) SLA
2 18 (90.00%) Service Delivery
3 10 (50.00%) Windows
4 9 (45.00%) Microsoft Excel
4 9 (45.00%) Microsoft PowerPoint
4 9 (45.00%) Finance
4 9 (45.00%) Stakeholder Management
4 9 (45.00%) Performance Management
4 9 (45.00%) Statistics
4 9 (45.00%) Critical Success Factor
4 9 (45.00%) Escalation Management
4 9 (45.00%) Contract Management
4 9 (45.00%) Service Delivery Management
5 8 (40.00%) Windows Server
5 8 (40.00%) Active Directory
6 5 (25.00%) Project Management
7 3 (15.00%) VMware
7 3 (15.00%) Microsoft
7 3 (15.00%) IT Strategy
7 3 (15.00%) Hyper-V
7 3 (15.00%) VMware Infrastructure
7 3 (15.00%) Office 365
8 2 (10.00%) Network Monitoring
8 2 (10.00%) Mentoring
8 2 (10.00%) People Management
8 2 (10.00%) Driving Licence
8 2 (10.00%) Windows 10
8 2 (10.00%) Microsoft Office
8 2 (10.00%) Service Management

Service Support Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) Exchange Server 2010
1 1 (5.00%) Exchange Server 2013
1 1 (5.00%) MS Exchange
1 1 (5.00%) SharePoint
1 1 (5.00%) Skype for Business
Applications
1 9 (45.00%) Microsoft Excel
1 9 (45.00%) Microsoft PowerPoint
2 2 (10.00%) Microsoft Office
Cloud Services
1 3 (15.00%) Office 365
2 1 (5.00%) Microsoft Azure
Communications & Networking
1 1 (5.00%) Skype
General
1 9 (45.00%) Finance
2 1 (5.00%) Automotive
2 1 (5.00%) Back Office
2 1 (5.00%) Billing
2 1 (5.00%) Telecoms
Miscellaneous
1 2 (10.00%) Driving Licence
Operating Systems
1 10 (50.00%) Windows
2 8 (40.00%) Windows Server
3 2 (10.00%) Windows 10
4 1 (5.00%) Linux
4 1 (5.00%) Red Hat Enterprise Linux
4 1 (5.00%) Unix
4 1 (5.00%) Windows Server 2008
4 1 (5.00%) Windows Server 2012
Processes & Methodologies
1 19 (95.00%) ITIL
2 18 (90.00%) Service Delivery
3 9 (45.00%) Contract Management
3 9 (45.00%) Critical Success Factor
3 9 (45.00%) Escalation Management
3 9 (45.00%) Performance Management
3 9 (45.00%) Service Delivery Management
3 9 (45.00%) Stakeholder Management
3 9 (45.00%) Statistics
4 5 (25.00%) Project Management
5 3 (15.00%) IT Strategy
6 2 (10.00%) Incident Management
6 2 (10.00%) Mentoring
6 2 (10.00%) Network Monitoring
6 2 (10.00%) People Management
6 2 (10.00%) Service Management
Programming Languages
1 1 (5.00%) SQL
Quality Assurance & Compliance
1 18 (90.00%) SLA
System Software
1 8 (40.00%) Active Directory
2 3 (15.00%) Hyper-V
2 3 (15.00%) VMware Infrastructure
Vendors
1 3 (15.00%) Microsoft
1 3 (15.00%) VMware
2 1 (5.00%) Citrix
2 1 (5.00%) Red Hat