Period
to 23 October 2019

The median annual salary for a Service Support Manager was £55,000 in advertised job vacancies in England during the 6 months to 23 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
UK > England
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 954 1060 1075
Rank change year-on-year +106 +15 +26
Permanent jobs requiring a Service Support Manager 95 83 96
As % of all permanent IT jobs advertised in England 0.075% 0.054% 0.058%
As % of the Job Titles category 0.079% 0.056% 0.061%
Number of salaries quoted 69 53 80
England median annual salary £55,000 £52,000 £42,500
Median salary % change year-on-year +5.77% +22.35% -10.53%
10th Percentile £39,500 £35,750 £27,500
90th Percentile £71,700 £75,000 £68,875
UK median annual salary £55,000 £52,000 £42,500
% change year-on-year +5.77% +22.35% -5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 120,861 147,433 158,094
% of permanent IT jobs with a recognized job title 95.68% 96.00% 95.94%
Number of salaries quoted 97,399 119,751 127,575
England median annual salary £51,871 £50,000 £50,000
Median salary % change year-on-year +3.74% - +5.26%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Support Manager
Job Vacancy Trend in England

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Support Manager in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in England.

Salary trend for Service Support Manager in England

Service Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Support Manager in England over the 6 months to 23 October 2019.

Salary histogram for Service Support Manager in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the England region over the 6 months to 23 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +113 57 £62,500 +25.00%
North of England +31 14 £42,500 -22.73%
Yorkshire - 11 £42,500 -
South East +39 10 £55,000 +12.82% 1
Midlands +37 7 £43,000 -
South West +12 6 £50,000 -
East Midlands - 5 £43,000 -
North West +43 3 £27,200 -50.55%
West Midlands +6 2 £55,000 -
East of England +59 1 £32,500 -56.67%
Service Support Manager
UK

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 October 2019, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Support Manager in the job title.

1 66 (69.47%) ITIL
2 45 (47.37%) Finance
3 40 (42.11%) Service Delivery
4 39 (41.05%) IBM
5 34 (35.79%) SQL
6 32 (33.68%) Oracle
6 32 (33.68%) Java
6 32 (33.68%) PL/SQL
6 32 (33.68%) Linux
6 32 (33.68%) B2B
6 32 (33.68%) B2C
6 32 (33.68%) Informatica
6 32 (33.68%) Salesforce.com
6 32 (33.68%) IBM Integration Bus
6 32 (33.68%) iSeries
6 32 (33.68%) SDLC
6 32 (33.68%) AppDynamics
7 17 (17.89%) Active Directory
7 17 (17.89%) Windows
7 17 (17.89%) Project Delivery
8 16 (16.84%) Project Management
9 15 (15.79%) Microsoft
10 14 (14.74%) SLA
10 14 (14.74%) Service Management
11 10 (10.53%) Stakeholder Management
11 10 (10.53%) Supplier Management
11 10 (10.53%) Security Cleared
11 10 (10.53%) Office 365
12 9 (9.47%) Manufacturing
13 8 (8.42%) Incident Management

Service Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.11%) Skype for Business
Applications
1 5 (5.26%) Microsoft Office
Business Applications
1 1 (1.05%) Remedy ITSM
1 1 (1.05%) SAP ERP
Cloud Services
1 10 (10.53%) Office 365
2 3 (3.16%) Azure
3 1 (1.05%) SaaS
Communications & Networking
1 8 (8.42%) LAN
2 5 (5.26%) WAN
2 5 (5.26%) Wi-Fi
3 4 (4.21%) Unified Communications
4 2 (2.11%) Cisco IOS
4 2 (2.11%) Skype
4 2 (2.11%) VoIP
5 1 (1.05%) DHCP
5 1 (1.05%) DNS
5 1 (1.05%) Firewall
5 1 (1.05%) Network Security
Development Applications
1 1 (1.05%) JIRA
General
1 45 (47.37%) Finance
2 9 (9.47%) Manufacturing
3 6 (6.32%) Legal
3 6 (6.32%) Retail
4 4 (4.21%) Banking
4 4 (4.21%) Public Sector
5 1 (1.05%) Law
5 1 (1.05%) Multimedia
Libraries, Frameworks & Software Standards
1 32 (33.68%) IBM Integration Bus
2 2 (2.11%) FIX Protocol
2 2 (2.11%) SOAP
2 2 (2.11%) XML
2 2 (2.11%) XMPP
Miscellaneous
1 32 (33.68%) iSeries
2 7 (7.37%) iPad
3 6 (6.32%) Analytical Skills
3 6 (6.32%) User Experience
4 5 (5.26%) Management Information System
5 2 (2.11%) Self-Motivation
6 1 (1.05%) Smartphone
6 1 (1.05%) Video Conferencing
6 1 (1.05%) Virtual Team
Operating Systems
1 32 (33.68%) Linux
2 17 (17.89%) Windows
3 5 (5.26%) Windows 10
4 4 (4.21%) Android
5 2 (2.11%) Unix
5 2 (2.11%) Windows Server
6 1 (1.05%) Windows 7
6 1 (1.05%) Windows Server 2008
6 1 (1.05%) Windows Server 2012
Processes & Methodologies
1 66 (69.47%) ITIL
2 40 (42.11%) Service Delivery
3 32 (33.68%) B2B
3 32 (33.68%) B2C
3 32 (33.68%) SDLC
4 17 (17.89%) Project Delivery
5 16 (16.84%) Project Management
6 14 (14.74%) Service Management
7 10 (10.53%) Stakeholder Management
7 10 (10.53%) Supplier Management
8 8 (8.42%) Acceptance Criteria
8 8 (8.42%) Change Management
8 8 (8.42%) Continuous Improvement
8 8 (8.42%) Incident Management
8 8 (8.42%) ITSM
8 8 (8.42%) Problem Management
9 6 (6.32%) Agile Software Development
9 6 (6.32%) Thought Leadership
9 6 (6.32%) Time Management
10 5 (5.26%) Operations Management
Programming Languages
1 34 (35.79%) SQL
2 32 (33.68%) Java
2 32 (33.68%) PL/SQL
3 1 (1.05%) PowerShell
Qualifications
1 10 (10.53%) Security Cleared
2 8 (8.42%) ITIL Certification
3 6 (6.32%) SC Cleared
4 2 (2.11%) CISM
4 2 (2.11%) CISSP
4 2 (2.11%) Degree
4 2 (2.11%) Microsoft Certification
Quality Assurance & Compliance
1 14 (14.74%) SLA
2 5 (5.26%) PMO
3 4 (4.21%) ISO/IEC 27001
4 1 (1.05%) QA
System Software
1 17 (17.89%) Active Directory
Systems Management
1 6 (6.32%) SCCM
2 2 (2.11%) Jamf Pro
Vendors
1 39 (41.05%) IBM
2 32 (33.68%) AppDynamics
2 32 (33.68%) Informatica
2 32 (33.68%) Oracle
2 32 (33.68%) Salesforce.com
3 15 (15.79%) Microsoft
4 8 (8.42%) Cisco
4 8 (8.42%) Citrix
5 6 (6.32%) HP
6 5 (5.26%) Dell
6 5 (5.26%) Hitachi
6 5 (5.26%) Sun
7 3 (3.16%) ServiceNow
8 2 (2.11%) Apple
8 2 (2.11%) Google
8 2 (2.11%) Mitel
9 1 (1.05%) Remedy
9 1 (1.05%) SAP
9 1 (1.05%) Snow
9 1 (1.05%) VMware