Period
to 20 November 2018

The median annual salary for a Service Support Manager was £52,000 in advertised job vacancies in England during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
UK > England
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 1039 1068 1053
Rank change year-on-year +29 -15 +130
Permanent jobs requiring a Service Support Manager 83 102 158
As % of all permanent IT jobs advertised in England 0.055% 0.060% 0.089%
As % of the Job Titles category 0.057% 0.063% 0.093%
Number of salaries quoted 58 82 147
England median annual salary £52,000 £42,500 £47,500
Median salary % change year-on-year +22.35% -10.53% -
10th Percentile £37,625 £28,000 £27,500
90th Percentile £75,000 £70,000 £70,000
UK median annual salary £52,000 £42,500 £45,000
% change year-on-year +22.35% -5.56% -5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 145,701 161,717 170,540
% of permanent IT jobs with a recognized job title 95.96% 95.91% 96.60%
Number of salaries quoted 118,439 130,783 143,962
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,500 £27,500 £27,250
90th Percentile £83,750 £78,750 £77,500
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Support Manager
Job Vacancy Trend in England

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Support Manager in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in England.

Salary trend for Service Support Manager in England

Service Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Support Manager in England over the 6 months to 20 November 2018.

Salary histogram for Service Support Manager in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the England region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +44 35 £50,000 -4.76%
East of England +42 14 £75,000 +20.00% 2
South West +9 11 £49,500 +76.79% 2
South East +18 10 £50,000 +8.11% 2
West Midlands +37 9 - - 3
Midlands +30 9 - - 4
North of England -2 5 £55,000 +46.67% 4
North West -5 4 £56,750 +51.33% 3
North East +3 1 £55,000 +50.68%
Service Support Manager
UK

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2018, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Support Manager in the job title.

1 52 (62.65%) SLA
2 51 (61.45%) ITIL
3 34 (40.96%) Finance
4 33 (39.76%) Service Delivery
5 25 (30.12%) Microsoft Excel
6 23 (27.71%) Stakeholder Management
7 21 (25.30%) Service Delivery Management
8 19 (22.89%) Escalation Management
8 19 (22.89%) Performance Management
9 18 (21.69%) Microsoft PowerPoint
9 18 (21.69%) Statistics
9 18 (21.69%) Microsoft
9 18 (21.69%) Contract Management
9 18 (21.69%) GDPR
9 18 (21.69%) Critical Success Factor
10 17 (20.48%) Windows
10 17 (20.48%) Data Protection
11 14 (16.87%) ITSM
12 13 (15.66%) Continuous Improvement
12 13 (15.66%) Windows Server
13 12 (14.46%) Microsoft Office
14 11 (13.25%) Google
15 10 (12.05%) Incident Management
15 10 (12.05%) SCCM
15 10 (12.05%) Active Directory
16 9 (10.84%) Service Management
16 9 (10.84%) Problem-Solving
17 8 (9.64%) Jamf Pro
17 8 (9.64%) Information Security
17 8 (9.64%) Project Management

Service Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.82%) MS Exchange
Applications
1 25 (30.12%) Microsoft Excel
2 18 (21.69%) Microsoft PowerPoint
3 12 (14.46%) Microsoft Office
Business Applications
1 4 (4.82%) Oracle Assets
1 4 (4.82%) Oracle Cash Management
1 4 (4.82%) Oracle EBS R12
1 4 (4.82%) Oracle Financials
1 4 (4.82%) Oracle General Ledger
1 4 (4.82%) Oracle Payables
1 4 (4.82%) Oracle Receivables
Cloud Services
1 6 (7.23%) Microsoft Azure
1 6 (7.23%) Office 365
2 4 (4.82%) Amazon AWS
2 4 (4.82%) Google Cloud Platform
Communications & Networking
1 3 (3.61%) SMS
1 3 (3.61%) TCP/IP
2 1 (1.20%) Unified Communications
2 1 (1.20%) VoIP
Database & Business Intelligence
1 3 (3.61%) Data Warehouse
1 3 (3.61%) Hadoop
2 2 (2.41%) SQL Server
3 1 (1.20%) RDBMS
3 1 (1.20%) Relational Database
General
1 34 (40.96%) Finance
2 8 (9.64%) Banking
3 5 (6.02%) Legal
4 4 (4.82%) Retail
5 3 (3.61%) Marketing
6 1 (1.20%) Financial Institution
6 1 (1.20%) Telecoms
Miscellaneous
1 4 (4.82%) Hedge funds
1 4 (4.82%) Management Information System
2 3 (3.61%) Analytical Skills
3 1 (1.20%) Cyberthreat
3 1 (1.20%) Video Conferencing
3 1 (1.20%) Virtual Team
Operating Systems
1 17 (20.48%) Windows
2 13 (15.66%) Windows Server
3 1 (1.20%) HPUX
3 1 (1.20%) Linux
3 1 (1.20%) Solaris
3 1 (1.20%) Unix
Processes & Methodologies
1 51 (61.45%) ITIL
2 33 (39.76%) Service Delivery
3 23 (27.71%) Stakeholder Management
4 21 (25.30%) Service Delivery Management
5 19 (22.89%) Escalation Management
5 19 (22.89%) Performance Management
6 18 (21.69%) Contract Management
6 18 (21.69%) Critical Success Factor
6 18 (21.69%) Statistics
7 17 (20.48%) Data Protection
8 14 (16.87%) ITSM
9 13 (15.66%) Continuous Improvement
10 10 (12.05%) Incident Management
11 9 (10.84%) Problem-Solving
11 9 (10.84%) Service Management
12 8 (9.64%) Information Security
12 8 (9.64%) Project Management
13 7 (8.43%) CRM
14 6 (7.23%) IT Strategy
14 6 (7.23%) Resource Allocation
Programming Languages
1 4 (4.82%) C
1 4 (4.82%) SQL
Qualifications
1 7 (8.43%) Degree
2 6 (7.23%) ITIL Certification
3 3 (3.61%) HNC
3 3 (3.61%) HND
4 2 (2.41%) ITIL Foundation Certificate
5 1 (1.20%) MCDST
5 1 (1.20%) Microsoft Certification
Quality Assurance & Compliance
1 52 (62.65%) SLA
2 18 (21.69%) GDPR
3 4 (4.82%) ISO/IEC 27001
4 3 (3.61%) QA
System Software
1 10 (12.05%) Active Directory
Systems Management
1 10 (12.05%) SCCM
2 8 (9.64%) Jamf Pro
Vendors
1 18 (21.69%) Microsoft
2 11 (13.25%) Google
3 5 (6.02%) Oracle
4 4 (4.82%) Cisco
4 4 (4.82%) Concur
5 3 (3.61%) Tableau
6 1 (1.20%) HP