The median annual salary for a Service Support Manager was £50,000 in advertised job vacancies in England during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Services Support Manager
UK / England
Rank 796 841 866
Rank change year-on-year +45 +25  
Permanent jobs requiring a Service Support Manager 41 88 70
As % of all permanent IT jobs advertised in England 0.051% 0.091% 0.070%
As % of the Job Titles category 0.053% 0.094% 0.073%
Number of salaries quoted 34 81 66
Median salary £50,000 £47,500 £52,500
Median salary % change year-on-year +5.26% -9.52%  
90% offered a salary of more than £30,000 £27,500 £42,500
10% offered a salary of more than £69,250 £62,500 £70,000
UK excluding London median salary £57,500 £41,500 £45,000
% change year-on-year +38.55% -7.77%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76786 93381 96100
As % of all permanent IT job vacancies advertised in England 96.26% 96.43% 96.67%
Number of salaries quoted 64228 78950 79244
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Support Manager
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Support Manager in the job title.

Job vacancy trend for Service Support Manager in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in England.

Salary trend for Service Support Manager in England

Service Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Support Manager in England over the 3 months to 25 March 2017.

Salary histogram for Service Support Manager in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the England region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +56 24 £30,000 -40.00%
South East +71 6 £43,250 -5.46%
North West -10 6 £60,000 +42.85%
South West +10 2 £30,000 -45.45%
East Midlands +8 2 £67,500 +22.72%
East of England +23 1 £25,000 -54.54%
Service Support Manager
UK

Service Support Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 March 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Support Manager in the job title.

1 77 (68.75%) ITIL
2 62 (55.36%) Service Delivery
3 43 (38.39%) Finance
4 41 (36.61%) SLA
5 33 (29.46%) Stakeholder Management
6 31 (27.68%) Performance Management
7 30 (26.79%) Statistics
7 30 (26.79%) Contract Management
8 28 (25.00%) Escalation Management
8 28 (25.00%) Critical Success Factor
8 28 (25.00%) Data Centre
8 28 (25.00%) MS PowerPoint
9 17 (15.18%) Active Directory
10 15 (13.39%) Windows
11 14 (12.50%) Microsoft
12 11 (9.82%) PRINCE2
13 10 (8.93%) Service Management
14 9 (8.04%) SaaS
14 9 (8.04%) MS Office
15 8 (7.14%) SQL
15 8 (7.14%) VMware
16 7 (6.25%) Agile Software Development
16 7 (6.25%) Cisco
16 7 (6.25%) ITIL Certification
16 7 (6.25%) Windows Server
16 7 (6.25%) Server Virtualisation
17 6 (5.36%) Service Design
17 6 (5.36%) Continuous Improvement
17 6 (5.36%) PRINCE2 Certification
17 6 (5.36%) SQL Server

Service Support Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.68%) Exchange Server 2010
1 3 (2.68%) MS Exchange
2 1 (0.89%) IIS
2 1 (0.89%) SharePoint
Applications
1 28 (25.00%) MS PowerPoint
2 9 (8.04%) MS Office
3 3 (2.68%) MS Excel
Cloud Services
1 9 (8.04%) SaaS
2 4 (3.57%) Amazon AWS
3 3 (2.68%) Microsoft Azure
3 3 (2.68%) Office 365
4 1 (0.89%) IaaS
Communications & Networking
1 3 (2.68%) DHCP
1 3 (2.68%) DNS
1 3 (2.68%) Firewall
1 3 (2.68%) Wi-Fi
2 2 (1.79%) Remote Desktop
2 2 (1.79%) VLAN
2 2 (1.79%) VPN
2 2 (1.79%) WAN
2 2 (1.79%) Wireless
3 1 (0.89%) Cisco ASA
3 1 (0.89%) Cisco IOS
3 1 (0.89%) LAN
3 1 (0.89%) SAN
Database & Business Intelligence
1 6 (5.36%) SQL Server
2 3 (2.68%) Crystal Reports
2 3 (2.68%) SQL Server Reporting Services
3 2 (1.79%) SQL Server 2008
Development Applications
1 2 (1.79%) Jenkins
2 1 (0.89%) JIRA
2 1 (0.89%) Team Foundation Server
General
1 43 (38.39%) Finance
2 5 (4.46%) Legal
3 3 (2.68%) Financial Institution
3 3 (2.68%) Law
4 2 (1.79%) Banking
4 2 (1.79%) Investment Banking
4 2 (1.79%) Japanese Language
4 2 (1.79%) Marketing
4 2 (1.79%) Retail
4 2 (1.79%) Telecoms
5 1 (0.89%) Billing
5 1 (0.89%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.89%) .NET
1 1 (0.89%) COM+
Miscellaneous
1 28 (25.00%) Data Centre
2 5 (4.46%) Analytical Skills
2 5 (4.46%) Virtual Team
3 2 (1.79%) Client/Server
3 2 (1.79%) Equities
3 2 (1.79%) Fixed Income
4 1 (0.89%) CMDB
4 1 (0.89%) Fintech
4 1 (0.89%) Management Information System
4 1 (0.89%) Reinsurance
Operating Systems
1 15 (13.39%) Windows
2 7 (6.25%) Windows Server
3 6 (5.36%) Linux
4 4 (3.57%) Unix
5 3 (2.68%) Windows Server 2008
6 2 (1.79%) Windows 8
6 2 (1.79%) Windows Server 2012
6 2 (1.79%) Windows XP
7 1 (0.89%) Android
7 1 (0.89%) Apple iOS
7 1 (0.89%) Windows 7
7 1 (0.89%) Windows Server 2003
Processes & Methodologies
1 77 (68.75%) ITIL
2 62 (55.36%) Service Delivery
3 33 (29.46%) Stakeholder Management
4 31 (27.68%) Performance Management
5 30 (26.79%) Contract Management
5 30 (26.79%) Statistics
6 28 (25.00%) Critical Success Factor
6 28 (25.00%) Escalation Management
7 11 (9.82%) PRINCE2
8 10 (8.93%) Service Management
9 7 (6.25%) Agile Software Development
9 7 (6.25%) Server Virtualisation
10 6 (5.36%) Continuous Improvement
10 6 (5.36%) ITSM
10 6 (5.36%) Service Design
11 5 (4.46%) Presales
11 5 (4.46%) Service Desk Management
11 5 (4.46%) Supplier Management
11 5 (4.46%) Virtual Team Management
12 4 (3.57%) Time Management
Programming Languages
1 8 (7.14%) SQL
2 3 (2.68%) VB
3 1 (0.89%) C
3 1 (0.89%) Java
3 1 (0.89%) PowerShell
Qualifications
1 7 (6.25%) ITIL Certification
2 6 (5.36%) PRINCE2 Certification
3 3 (2.68%) Degree
4 2 (1.79%) SC Cleared
4 2 (1.79%) Security Cleared
5 1 (0.89%) CCNA
5 1 (0.89%) Cisco Certification
5 1 (0.89%) MCSE
5 1 (0.89%) Microsoft Certification
5 1 (0.89%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 41 (36.61%) SLA
2 2 (1.79%) ISO/IEC 27001
System Software
1 17 (15.18%) Active Directory
2 2 (1.79%) Hyper-V
2 2 (1.79%) VMware Infrastructure
3 1 (0.89%) XenApp
Systems Management
1 3 (2.68%) SCCM
2 2 (1.79%) Ansible
3 1 (0.89%) EMC NetWorker
3 1 (0.89%) NetCrunch
3 1 (0.89%) SCOM
Vendors
1 14 (12.50%) Microsoft
2 8 (7.14%) VMware
3 7 (6.25%) Cisco
4 4 (3.57%) Citrix
5 3 (2.68%) NetApp
6 2 (1.79%) Apple
6 2 (1.79%) Draytek
6 2 (1.79%) Google
6 2 (1.79%) HP
6 2 (1.79%) Oracle
6 2 (1.79%) Salesforce.com
6 2 (1.79%) SAP
6 2 (1.79%) Sun
7 1 (0.89%) Avaya
7 1 (0.89%) EMC
7 1 (0.89%) Fortinet
7 1 (0.89%) IBM
7 1 (0.89%) Juniper
7 1 (0.89%) LANDesk
7 1 (0.89%) SonicWALL