1st Line Support Jobs in Sheffield

First Line Support
South Yorkshire > Sheffield

The median First Line Support salary in Sheffield is £27,000 per year, according to job vacancies posted during the 6 months leading to 25 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
25 Jun 2025
Same period 2024 Same period 2023
Rank 43 84 95
Rank change year-on-year +41 +11 -
Permanent jobs requiring a 1st Line Support 6 5 1
As % of all permanent jobs advertised in Sheffield 1.82% 0.39% 0.12%
As % of the Job Titles category 1.88% 0.41% 0.14%
Number of salaries quoted 6 3 1
10th Percentile £25,750 - -
25th Percentile £25,813 £24,500 £22,750
Median annual salary (50th Percentile) £27,000 £25,000 £23,500
Median % change year-on-year +8.00% +6.38% -
75th Percentile £32,313 £26,625 £24,250
90th Percentile £33,750 £27,300 -
South Yorkshire median annual salary £27,000 £24,500 £24,250
% change year-on-year +10.20% +1.03% +15.48%

All Permanent IT Job Vacancies
Sheffield

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Sheffield. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Sheffield with a recognized job title 320 1,221 739
% of permanent jobs with a recognized job title 97.26% 96.45% 87.87%
Number of salaries quoted 227 951 416
10th Percentile £26,000 £28,750 £26,250
25th Percentile £31,250 £37,500 £32,200
Median annual salary (50th Percentile) £47,500 £47,500 £47,500
Median % change year-on-year - - -9.52%
75th Percentile £65,000 £65,000 £61,250
90th Percentile £78,750 £80,000 £70,000
South Yorkshire median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -10.00%

1st Line Support
Job Vacancy Trend in Sheffield

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Sheffield.

Job vacancy trend for 1st Line Support in Sheffield

1st Line Support
Salary Trend in Sheffield

3-month moving average salary quoted in jobs citing 1st Line Support in Sheffield.

Salary trend for 1st Line Support in Sheffield

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Sheffield

For the 6 months to 25 June 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Sheffield region featuring 1st Line Support in the job title.

1 6 (100.00%) Windows
2 4 (66.67%) Social Skills
2 4 (66.67%) Customer Service
2 4 (66.67%) Microsoft
2 4 (66.67%) Microsoft 365
3 2 (33.33%) Microsoft Intune
3 2 (33.33%) Mobile App
3 2 (33.33%) Mobile Device Management
3 2 (33.33%) Data Privacy
3 2 (33.33%) Analytical Skills
3 2 (33.33%) Entra ID
3 2 (33.33%) Windows 10
3 2 (33.33%) Exploratory Testing
3 2 (33.33%) Client Onboarding
3 2 (33.33%) Analytical Thinking
3 2 (33.33%) Self-Motivation
3 2 (33.33%) Problem-Solving
3 2 (33.33%) Organisational Skills
3 2 (33.33%) Active Directory
3 2 (33.33%) Service Delivery
3 2 (33.33%) Law
3 2 (33.33%) Migration
3 2 (33.33%) Software Testing
3 2 (33.33%) Mathematics
3 2 (33.33%) Android
3 2 (33.33%) Azure
3 2 (33.33%) AWS
3 2 (33.33%) SaaS
3 2 (33.33%) Continuous Improvement
3 2 (33.33%) Process Improvement

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Sheffield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) SharePoint
Cloud Services
1 4 (66.67%) Microsoft 365
2 2 (33.33%) AWS
2 2 (33.33%) Azure
2 2 (33.33%) Entra ID
2 2 (33.33%) SaaS
Database & Business Intelligence
1 2 (33.33%) SQL Server
General
1 4 (66.67%) Social Skills
2 2 (33.33%) Analytical Skills
2 2 (33.33%) Law
2 2 (33.33%) Organisational Skills
Miscellaneous
1 2 (33.33%) Mobile App
1 2 (33.33%) Onboarding
1 2 (33.33%) Self-Motivation
Operating Systems
1 6 (100.00%) Windows
2 2 (33.33%) Android
2 2 (33.33%) Windows 10
Processes & Methodologies
1 4 (66.67%) Customer Service
2 2 (33.33%) Analytical Thinking
2 2 (33.33%) Client Onboarding
2 2 (33.33%) Continuous Improvement
2 2 (33.33%) CRM
2 2 (33.33%) Data Privacy
2 2 (33.33%) Exploratory Testing
2 2 (33.33%) ITIL
2 2 (33.33%) Mathematics
2 2 (33.33%) Migration
2 2 (33.33%) Mobile Device Management
2 2 (33.33%) Problem-Solving
2 2 (33.33%) Process Improvement
2 2 (33.33%) Root Cause Analysis
2 2 (33.33%) Service Delivery
2 2 (33.33%) Software Testing
System Software
1 2 (33.33%) Active Directory
Systems Management
1 2 (33.33%) Microsoft Intune
Vendors
1 4 (66.67%) Microsoft
2 2 (33.33%) Zoho