Customer Service Jobs in Sheffield

Customer Service
South Yorkshire > Sheffield

The table below provides summary statistics for permanent job vacancies advertised in Sheffield requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 16 20 62
Rank change year-on-year +4 +42 +1
Permanent jobs citing Customer Service 29 89 40
As % of all permanent jobs advertised in Sheffield 10.36% 7.65% 4.56%
As % of the Processes & Methodologies category 11.37% 9.36% 4.62%
Number of salaries quoted 26 54 15
10th Percentile £25,750 £22,470 £26,330
25th Percentile £26,250 £26,500 £26,450
Median annual salary (50th Percentile) £31,250 £32,000 £31,000
Median % change year-on-year -2.34% +3.23% +3.33%
75th Percentile £33,750 £41,938 £40,625
90th Percentile £35,000 £46,000 £65,000
South Yorkshire median annual salary £27,500 £32,000 £32,500
% change year-on-year -14.06% -1.54% +8.33%

All Process and Methodology Skills
Sheffield

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Sheffield.

Permanent vacancies with a requirement for process or methodology skills 255 951 866
As % of all permanent jobs advertised in Sheffield 91.07% 81.70% 98.63%
Number of salaries quoted 168 762 408
10th Percentile £26,250 £27,500 £24,150
25th Percentile £31,250 £37,500 £32,500
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £70,000 £65,000 £61,250
90th Percentile £82,500 £78,750 £70,000
South Yorkshire median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -10.00%

Customer Service
Job Vacancy Trend in Sheffield

Job postings citing Customer Service as a proportion of all IT jobs advertised in Sheffield.

Job vacancy trend for Customer Service in Sheffield

Customer Service
Salary Trend in Sheffield

3-month moving average salary quoted in jobs citing Customer Service in Sheffield.

Salary trend for Customer Service in Sheffield

Customer Service
Salary Histogram in Sheffield

Salary distribution for jobs citing Customer Service in Sheffield over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Sheffield

Customer Service
Co-occurring Skills and Capabilities in Sheffield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) Microsoft Exchange
2 1 (3.45%) SharePoint
Applications
1 3 (10.34%) Microsoft Excel
2 1 (3.45%) Microsoft Office
Business Applications
1 3 (10.34%) Oracle EBS
Cloud Services
1 17 (58.62%) Microsoft 365
2 10 (34.48%) Azure
2 10 (34.48%) Entra ID
3 6 (20.69%) AWS
3 6 (20.69%) SaaS
4 3 (10.34%) Azure Logic Apps
4 3 (10.34%) Dynamics 365
4 3 (10.34%) Power Automate
4 3 (10.34%) Power Platform
4 3 (10.34%) PowerApps
Communications & Networking
1 6 (20.69%) Firewall
2 5 (17.24%) VPN
3 4 (13.79%) DHCP
3 4 (13.79%) DNS
4 1 (3.45%) Internet
4 1 (3.45%) LAN
4 1 (3.45%) NetScaler
4 1 (3.45%) Network Security
4 1 (3.45%) WAN
4 1 (3.45%) Wireless
Database & Business Intelligence
1 6 (20.69%) SQL Server
2 3 (10.34%) Azure SQL Database
2 3 (10.34%) Oracle Reports
2 3 (10.34%) Power BI
General
1 16 (55.17%) Social Skills
2 8 (27.59%) Finance
3 7 (24.14%) Organisational Skills
4 6 (20.69%) Analytical Skills
5 3 (10.34%) Manufacturing
6 2 (6.90%) Marketing
Job Titles
1 9 (31.03%) Support Engineer
2 6 (20.69%) IT Engineer
2 6 (20.69%) IT Support
2 6 (20.69%) IT Support Engineer
2 6 (20.69%) Lead
2 6 (20.69%) Team Leader
3 5 (17.24%) Applications Engineer
3 5 (17.24%) Applications Support
3 5 (17.24%) Applications Support Engineer
3 5 (17.24%) Help Desk Team Lead
4 4 (13.79%) 2nd Line Support
4 4 (13.79%) Software Support Engineer
5 3 (10.34%) Administrator
5 3 (10.34%) Data Administrator
5 3 (10.34%) Power Apps Engineer
6 2 (6.90%) 1st Line Engineer
6 2 (6.90%) 1st Line Support Engineer
6 2 (6.90%) Desktop Engineer
6 2 (6.90%) Desktop Support
6 2 (6.90%) Desktop Support Engineer
Miscellaneous
1 9 (31.03%) Self-Motivation
2 8 (27.59%) Mobile App
3 5 (17.24%) Onboarding
4 3 (10.34%) Management Information System
4 3 (10.34%) Pricing Data
5 1 (3.45%) Digital Signage
5 1 (3.45%) EPoS
Operating Systems
1 14 (48.28%) Windows
2 6 (20.69%) Android
2 6 (20.69%) Windows Server
3 1 (3.45%) Windows 10
Processes & Methodologies
1 18 (62.07%) Problem-Solving
2 7 (24.14%) ITIL
3 6 (20.69%) Analytical Thinking
3 6 (20.69%) Client Onboarding
3 6 (20.69%) CRM
3 6 (20.69%) Data Privacy
3 6 (20.69%) Exploratory Testing
3 6 (20.69%) Mathematics
3 6 (20.69%) Migration
3 6 (20.69%) Process Improvement
3 6 (20.69%) Software Testing
4 5 (17.24%) Collaborative Working
4 5 (17.24%) Mentoring
5 4 (13.79%) Continuous Improvement
5 4 (13.79%) Knowledge Transfer
5 4 (13.79%) Remote Monitoring and Management
6 3 (10.34%) Decision-Making
6 3 (10.34%) Master Data Management
6 3 (10.34%) Platform Engineering
6 3 (10.34%) Release Management
Programming Languages
1 6 (20.69%) SQL
Qualifications
1 3 (10.34%) Microsoft Certification
2 2 (6.90%) Azure Certification
3 1 (3.45%) ITIL Foundation Certificate
System Software
1 10 (34.48%) Active Directory
2 7 (24.14%) VMware Infrastructure
3 6 (20.69%) Hyper-V
4 1 (3.45%) Virtual Desktop
4 1 (3.45%) Virtual Machines
4 1 (3.45%) XenApp
4 1 (3.45%) XenDesktop
Systems Management
1 2 (6.90%) SCCM
Vendors
1 17 (58.62%) Microsoft
2 7 (24.14%) VMware
3 6 (20.69%) Zoho
4 4 (13.79%) Datto
5 3 (10.34%) Oracle
5 3 (10.34%) SAP
6 2 (6.90%) ServiceNow
7 1 (3.45%) Citrix
7 1 (3.45%) Commvault
7 1 (3.45%) Fortinet