Customer Service Jobs in Sheffield

Customer Service
South Yorkshire > Sheffield

The table below provides summary statistics for permanent job vacancies advertised in Sheffield requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 20 September 2024, comparing them to the same period in the previous two years.

6 months to
20 Sep 2024
Same period 2023 Same period 2022
Rank 20 36 24
Rank change year-on-year +16 -12 +37
Permanent jobs citing Customer Service 60 37 84
As % of all permanent jobs advertised in Sheffield 7.03% 7.71% 9.78%
As % of the Processes & Methodologies category 9.38% 7.84% 10.13%
Number of salaries quoted 26 10 49
10th Percentile £22,950 £21,900 £23,750
25th Percentile £29,750 £23,969 £26,000
Median annual salary (50th Percentile) £46,000 £31,250 £42,500
Median % change year-on-year +47.20% -26.47% -
75th Percentile - £51,250 £77,500
90th Percentile £48,750 £72,500 £85,000
South Yorkshire median annual salary £46,000 £32,400 £41,037
% change year-on-year +41.98% -21.05% -3.44%

All Process and Methodology Skills
Sheffield

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Sheffield.

Permanent vacancies with a requirement for process or methodology skills 640 472 829
As % of all permanent jobs advertised in Sheffield 74.94% 98.33% 96.51%
Number of salaries quoted 337 367 463
10th Percentile £32,500 £24,600 £26,950
25th Percentile £40,273 £32,100 £38,750
Median annual salary (50th Percentile) £54,000 £45,000 £50,000
Median % change year-on-year +20.00% -10.00% -
75th Percentile £65,000 £61,250 £66,250
90th Percentile £80,000 £70,000 £82,500
South Yorkshire median annual salary £52,500 £45,000 £50,000
% change year-on-year +16.67% -10.00% +5.26%

Customer Service
Job Vacancy Trend in Sheffield

Job postings citing Customer Service as a proportion of all IT jobs advertised in Sheffield.

Job vacancy trend for Customer Service in Sheffield

Customer Service
Salary Trend in Sheffield

3-month moving average salary quoted in jobs citing Customer Service in Sheffield.

Salary trend for Customer Service in Sheffield

Customer Service
Salary Histogram in Sheffield

Salary distribution for jobs citing Customer Service in Sheffield over the 6 months to 20 September 2024.

Salary histogram for Customer Service in Sheffield

Customer Service
Co-occurring Skills and Capabilities in Sheffield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (31.67%) Microsoft Exchange
2 12 (20.00%) SharePoint
3 3 (5.00%) SAS
Applications
1 10 (16.67%) Microsoft Office
2 2 (3.33%) Microsoft Excel
Cloud Services
1 40 (66.67%) Microsoft 365
2 18 (30.00%) Azure
3 9 (15.00%) Entra ID
4 7 (11.67%) Dynamics 365
4 7 (11.67%) Power Automate
4 7 (11.67%) Power Platform
4 7 (11.67%) PowerApps
5 6 (10.00%) Azure Logic Apps
6 4 (6.67%) Google Workspace
Communications & Networking
1 4 (6.67%) Internet
1 4 (6.67%) TCP/IP
2 3 (5.00%) DHCP
2 3 (5.00%) DNS
2 3 (5.00%) Remote Desktop
Database & Business Intelligence
1 9 (15.00%) Amazon RDS
2 7 (11.67%) Power BI
3 6 (10.00%) Azure SQL Database
4 2 (3.33%) Amazon QuickSight
Development Applications
1 5 (8.33%) JIRA
General
1 44 (73.33%) Social Skills
2 38 (63.33%) Finance
3 4 (6.67%) Aerospace
3 4 (6.67%) Analytical Skills
3 4 (6.67%) Banking
3 4 (6.67%) Inclusion and Diversity
3 4 (6.67%) Legal
3 4 (6.67%) Organisational Skills
4 3 (5.00%) Health Technology
4 3 (5.00%) Influencing Skills
4 3 (5.00%) Public Speaking
Job Titles
1 20 (33.33%) Analyst
2 17 (28.33%) Service Analyst
3 16 (26.67%) Lead
3 16 (26.67%) Service Desk Analyst
4 12 (20.00%) Team Leader
5 11 (18.33%) IT Analyst
6 9 (15.00%) Technical Leader
6 9 (15.00%) Technical Team Leader
7 4 (6.67%) Architect
7 4 (6.67%) Help Desk Manager
7 4 (6.67%) Senior
7 4 (6.67%) Technical Architect
8 3 (5.00%) 1st Line Support Technician
8 3 (5.00%) Automation Specialist
8 3 (5.00%) Consultant
8 3 (5.00%) First Line Help Desk Support
8 3 (5.00%) Help Desk Support Technician
8 3 (5.00%) IT Support
8 3 (5.00%) Senior Credit Risk Analyst
8 3 (5.00%) Software Engineer
Libraries, Frameworks & Software Standards
1 3 (5.00%) .NET
2 1 (1.67%) ASP.NET
2 1 (1.67%) CSS
2 1 (1.67%) HTML
2 1 (1.67%) JSON
Miscellaneous
1 6 (10.00%) Onboarding
2 3 (5.00%) Credit Risk
2 3 (5.00%) Data Protection Act
2 3 (5.00%) Management Information System
3 1 (1.67%) Tandem
Operating Systems
1 24 (40.00%) Windows
2 11 (18.33%) Windows 10
3 9 (15.00%) Windows Server
3 9 (15.00%) Windows Server 2012
3 9 (15.00%) Windows Server 2016
3 9 (15.00%) Windows Server 2019
Processes & Methodologies
1 38 (63.33%) Problem-Solving
2 27 (45.00%) Customer Experience
3 22 (36.67%) ITIL
4 16 (26.67%) Decision-Making
5 13 (21.67%) Collaborative Working
5 13 (21.67%) Mentoring
6 12 (20.00%) Coaching
6 12 (20.00%) Time Management
7 11 (18.33%) Project Management
8 9 (15.00%) Infrastructure Engineering
8 9 (15.00%) Knowledge Transfer
9 7 (11.67%) Business Intelligence
9 7 (11.67%) Service Management
10 6 (10.00%) Client Onboarding
10 6 (10.00%) Data Modelling
10 6 (10.00%) Platform Engineering
10 6 (10.00%) Release Management
11 5 (8.33%) Cybersecurity
11 5 (8.33%) Incident Management
11 5 (8.33%) ITSM
Programming Languages
1 11 (18.33%) SQL
2 3 (5.00%) C#
2 3 (5.00%) Java
3 2 (3.33%) C++
4 1 (1.67%) JavaScript
4 1 (1.67%) Python
Qualifications
1 7 (11.67%) Degree
2 6 (10.00%) Microsoft Certification
3 4 (6.67%) HNC
3 4 (6.67%) HND
3 4 (6.67%) PhD
4 3 (5.00%) Azure Certification
4 3 (5.00%) CISM
4 3 (5.00%) CISSP
4 3 (5.00%) ISO 27001 Lead Implementer
4 3 (5.00%) ISTQB
4 3 (5.00%) ISTQB Foundation Certification
4 3 (5.00%) ITIL Foundation Certificate
4 3 (5.00%) SC Cleared
4 3 (5.00%) Security Cleared
5 1 (1.67%) DBS Check
Quality Assurance & Compliance
1 25 (41.67%) SLA
2 4 (6.67%) Cyber Essentials
2 4 (6.67%) ISO/IEC 27001
3 3 (5.00%) Cyber Essentials PLUS
3 3 (5.00%) GDPR
3 3 (5.00%) GRC
3 3 (5.00%) IASME
3 3 (5.00%) ISO/IEC 20000
3 3 (5.00%) NIST
System Software
1 13 (21.67%) Active Directory
2 9 (15.00%) Hyper-V
Systems Management
1 9 (15.00%) Microsoft Intune
Vendors
1 22 (36.67%) Microsoft
2 15 (25.00%) ServiceNow
3 13 (21.67%) Citrix
4 9 (15.00%) VMware
5 4 (6.67%) ANSYS
5 4 (6.67%) Google
6 3 (5.00%) ScienceLogic