1st Line Support Jobs in Somerset

First Line Support
South West > Somerset

The median First Line Support salary in Somerset is £25,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 51 62 54
Rank change year-on-year +11 -8 +6
Permanent jobs requiring a 1st Line Support 12 4 15
As % of all permanent jobs advertised in Somerset 1.65% 0.68% 2.29%
As % of the Job Titles category 1.70% 0.82% 2.51%
Number of salaries quoted 10 4 9
10th Percentile £21,000 £25,375 -
25th Percentile £23,125 £25,938 £19,500
Median annual salary (50th Percentile) £25,000 £27,500 £21,000
Median % change year-on-year -9.09% +30.95% -
75th Percentile £25,750 £28,750 £22,500
90th Percentile £26,500 - £25,000
South West median annual salary £23,750 £25,000 £25,000
% change year-on-year -5.00% - +11.11%

All Permanent IT Job Vacancies
Somerset

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Somerset. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Somerset with a recognized job title 704 490 597
% of permanent jobs with a recognized job title 96.97% 82.91% 91.01%
Number of salaries quoted 568 349 387
10th Percentile £25,000 £27,700 £26,542
25th Percentile £30,471 £34,000 £33,750
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% -
75th Percentile £56,500 £60,000 £62,500
90th Percentile £65,000 £69,000 £69,250
South West median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +11.11%

1st Line Support
Job Vacancy Trend in Somerset

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Somerset.

Job vacancy trend for 1st Line Support in Somerset

1st Line Support
Salary Trend in Somerset

3-month moving average salary quoted in jobs citing 1st Line Support in Somerset.

Salary trend for 1st Line Support in Somerset

1st Line Support
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Somerset region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bath +16 10 £25,000 -9.09%
Frome - 2 £23,000 -
1st Line Support
South West

1st Line Support Skill Set
Top 27 Co-occurring Skills and Capabilities in Somerset

For the 6 months to 26 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Somerset region featuring 1st Line Support in the job title.

1 8 (66.67%) Social Skills
1 8 (66.67%) Customer Service
2 6 (50.00%) Problem-Solving
3 4 (33.33%) CRM
3 4 (33.33%) Conflict Resolution
3 4 (33.33%) Analytical Skills
3 4 (33.33%) Line Management
4 2 (16.67%) Data Analytics
4 2 (16.67%) Analytics
4 2 (16.67%) Time Management
4 2 (16.67%) Marketing
4 2 (16.67%) Law
5 1 (8.33%) Legal
5 1 (8.33%) JOnAS
5 1 (8.33%) Degree
5 1 (8.33%) Windows
5 1 (8.33%) Microsoft
5 1 (8.33%) Active Directory
5 1 (8.33%) Windows Server
5 1 (8.33%) Chat Support
5 1 (8.33%) GDPR
5 1 (8.33%) Proactive Monitoring
5 1 (8.33%) Self-Motivation
5 1 (8.33%) Organisational Skills
5 1 (8.33%) Azure
5 1 (8.33%) Microsoft 365
5 1 (8.33%) User Experience

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) JOnAS
Cloud Services
1 1 (8.33%) Azure
1 1 (8.33%) Microsoft 365
General
1 8 (66.67%) Social Skills
2 4 (33.33%) Analytical Skills
3 2 (16.67%) Law
3 2 (16.67%) Marketing
4 1 (8.33%) Legal
4 1 (8.33%) Organisational Skills
Miscellaneous
1 1 (8.33%) Self-Motivation
Operating Systems
1 1 (8.33%) Windows
1 1 (8.33%) Windows Server
Processes & Methodologies
1 8 (66.67%) Customer Service
2 6 (50.00%) Problem-Solving
3 4 (33.33%) Conflict Resolution
3 4 (33.33%) CRM
3 4 (33.33%) Line Management
4 2 (16.67%) Analytics
4 2 (16.67%) Data Analytics
4 2 (16.67%) Time Management
5 1 (8.33%) Chat Support
5 1 (8.33%) Proactive Monitoring
5 1 (8.33%) User Experience
Qualifications
1 1 (8.33%) Degree
Quality Assurance & Compliance
1 1 (8.33%) GDPR
System Software
1 1 (8.33%) Active Directory
Vendors
1 1 (8.33%) Microsoft