1st/2nd Line Support Analyst Jobs in the South East

1st/2nd Line Support Analyst
England > South East

The median 1st/2nd Line Support Analyst salary in the South East is £27,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 376 406 467
Rank change year-on-year +30 +61 -109
Permanent jobs requiring a 1st/2nd Line Support Analyst 18 9 21
As % of all permanent jobs advertised in the South East 0.11% 0.059% 0.11%
As % of the Job Titles category 0.12% 0.066% 0.11%
Number of salaries quoted 13 6 16
10th Percentile - £24,625 £22,999
25th Percentile £21,250 £26,563 £23,000
Median annual salary (50th Percentile) £27,500 £30,000 £27,250
Median % change year-on-year -8.33% +10.09% -5.22%
75th Percentile £31,500 £32,000 £28,750
90th Percentile £33,250 £33,125 -
England median annual salary £30,750 £31,500 £26,500
% change year-on-year -2.38% +18.87% +8.16%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,621 13,714 18,970
% of permanent jobs with a recognized job title 93.89% 90.60% 96.39%
Number of salaries quoted 11,330 8,594 12,572
10th Percentile £27,250 £29,750 £30,000
25th Percentile £35,750 £39,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

1st/2nd Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st/2nd Line Support Analyst in the South East

1st/2nd Line Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in the South East.

Salary trend for 1st/2nd Line Support Analyst in the South East

1st/2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the South East region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +22 8 £30,500 +1.67%
Berkshire +28 5 £27,500 -8.33%
Kent +8 5 £22,500 -
East Sussex - 5 - -
Oxfordshire +15 3 £31,500 -3.08%
1st/2nd Line Support Analyst
England

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 25 April 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st/2nd Line Support Analyst in the job title.

1 16 (88.89%) Windows
2 15 (83.33%) Microsoft 365
2 15 (83.33%) Social Skills
2 15 (83.33%) Customer Service
3 14 (77.78%) Microsoft
4 13 (72.22%) Active Directory
5 11 (61.11%) Microsoft Office
6 9 (50.00%) VLAN
7 8 (44.44%) Firewall
7 8 (44.44%) DNS
7 8 (44.44%) DHCP
7 8 (44.44%) Windows Server 2019
8 7 (38.89%) Wireless
8 7 (38.89%) Network+ Certification
8 7 (38.89%) Azure
9 6 (33.33%) Change Management
9 6 (33.33%) Microsoft Certification
9 6 (33.33%) Documentation Skills
10 5 (27.78%) Windows 10
10 5 (27.78%) AWS Certification
10 5 (27.78%) OneDrive
10 5 (27.78%) Entra ID
10 5 (27.78%) Windows Server
10 5 (27.78%) Virtual Desktop
10 5 (27.78%) Data Loss Prevention
10 5 (27.78%) Structured Cabling
10 5 (27.78%) Problem-Solving
10 5 (27.78%) Avaya
10 5 (27.78%) Citrix
10 5 (27.78%) Service Delivery

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) Microsoft Exchange
Applications
1 11 (61.11%) Microsoft Office
Cloud Services
1 15 (83.33%) Microsoft 365
2 7 (38.89%) Azure
3 5 (27.78%) AWS
3 5 (27.78%) Entra ID
3 5 (27.78%) OneDrive
4 3 (16.67%) Power Platform
Communications & Networking
1 9 (50.00%) VLAN
2 8 (44.44%) DHCP
2 8 (44.44%) DNS
2 8 (44.44%) Firewall
3 7 (38.89%) Wireless
4 5 (27.78%) LAN
4 5 (27.78%) Structured Cabling
4 5 (27.78%) WAN
5 4 (22.22%) ADSL
5 4 (22.22%) Broadband
6 3 (16.67%) Intranet
6 3 (16.67%) VPN
7 1 (5.56%) Cisco ASA
Database & Business Intelligence
1 3 (16.67%) Power BI
2 2 (11.11%) SQL Server
Development Applications
1 3 (16.67%) JIRA
General
1 15 (83.33%) Social Skills
2 6 (33.33%) Documentation Skills
3 4 (22.22%) Telecoms
4 2 (11.11%) Manufacturing
Miscellaneous
1 3 (16.67%) Self-Motivation
2 1 (5.56%) CMDB
2 1 (5.56%) Video Conferencing
Operating Systems
1 16 (88.89%) Windows
2 8 (44.44%) Windows Server 2019
3 5 (27.78%) Apple iOS
3 5 (27.78%) Windows 10
3 5 (27.78%) Windows Server
4 4 (22.22%) Windows Server 2016
5 1 (5.56%) Windows 7
5 1 (5.56%) Windows Server 2012
Processes & Methodologies
1 15 (83.33%) Customer Service
2 6 (33.33%) Change Management
3 5 (27.78%) Data Loss Prevention
3 5 (27.78%) Mobile Device Management
3 5 (27.78%) Problem-Solving
3 5 (27.78%) Service Delivery
4 4 (22.22%) ITIL
5 3 (16.67%) Business Intelligence
5 3 (16.67%) ERP
6 1 (5.56%) Antivirus Management
6 1 (5.56%) Asset Management
6 1 (5.56%) Configuration Management
6 1 (5.56%) Customer Experience
6 1 (5.56%) Email Management
6 1 (5.56%) ITSM
6 1 (5.56%) Patch Management
6 1 (5.56%) Software Asset Management
Programming Languages
1 3 (16.67%) SQL
Qualifications
1 7 (38.89%) Network+ Certification
2 6 (33.33%) Microsoft Certification
3 5 (27.78%) AWS Certification
4 4 (22.22%) CCNA
4 4 (22.22%) Cisco Certification
4 4 (22.22%) MCITP
5 3 (16.67%) A+ Certification
5 3 (16.67%) Degree
5 3 (16.67%) DV Cleared
5 3 (16.67%) Security Cleared
Quality Assurance & Compliance
1 3 (16.67%) SLA
System Software
1 13 (72.22%) Active Directory
2 5 (27.78%) Virtual Desktop
3 3 (16.67%) VMware Infrastructure
Systems Management
1 3 (16.67%) WSUS
Vendors
1 14 (77.78%) Microsoft
2 5 (27.78%) Adobe
2 5 (27.78%) Avaya
2 5 (27.78%) Cisco
2 5 (27.78%) Citrix
3 3 (16.67%) HP
3 3 (16.67%) ServiceNow
3 3 (16.67%) VMware
4 1 (5.56%) Apple
4 1 (5.56%) Salesforce