Period
to 20 November 2017

The median annual salary for a Customer Support Analyst was £32,500 in advertised job vacancies in the South East during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
England > South East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 537 589 642
Rank change year-on-year +52 +53 -3
Permanent jobs requiring a Customer Support Analyst 12 1 10
As % of all permanent IT jobs advertised in the South East 0.039% 0.003% 0.023%
As % of the Job Titles category 0.041% 0.003% 0.024%
Number of salaries quoted 12 1 6
South East median annual salary £32,500 £20,000 £22,500
Median salary % change year-on-year +62.50% -11.11% -25.00%
10th Percentile £21,525 £20,000 £20,000
90th Percentile £39,200 £20,000 £31,000
England median annual salary £32,500 £25,250 £24,000
% change year-on-year +28.71% +5.21% +9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29564 33620 41518
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28198 34628
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Customer Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Support Analyst in the South East

Customer Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in the South East.

Salary trend for Customer Support Analyst in the South East

Customer Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Customer Support Analyst in the South East over the 6 months to 20 November 2017.

Salary histogram for Customer Support Analyst in the South East

Customer Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the South East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +25 8 £32,500 +62.50%
Surrey - 2 £21,000 -
Thames Valley - 2 £38,500 -
Berkshire - 2 £38,500 -
Customer Support Analyst
England

Customer Support Analyst Skill Set
Top 29 Co-occurring IT Skills in the South East

For the 6 months to 20 November 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Customer Support Analyst in the job title.

1 10 (83.33%) SLA
1 10 (83.33%) Telecoms
1 10 (83.33%) Finance
2 8 (66.67%) Manufacturing
2 8 (66.67%) Programme Management
2 8 (66.67%) Banking
2 8 (66.67%) Knowledge Management
2 8 (66.67%) Microsoft PowerPoint
2 8 (66.67%) Marketing
2 8 (66.67%) Shell Script
2 8 (66.67%) Java
2 8 (66.67%) SQL
2 8 (66.67%) MySQL
2 8 (66.67%) Oracle
2 8 (66.67%) Microsoft Office
2 8 (66.67%) SAP
2 8 (66.67%) Windows
2 8 (66.67%) Microsoft Excel
2 8 (66.67%) ETL
2 8 (66.67%) Business Intelligence
2 8 (66.67%) Problem Management
2 8 (66.67%) Digital Marketing
2 8 (66.67%) Electronics
2 8 (66.67%) Bash Shell
2 8 (66.67%) SWIFT
2 8 (66.67%) Root Cause Analysis
2 8 (66.67%) Anti-Money Laundering
3 2 (16.67%) SaaS
3 2 (16.67%) Degree

Customer Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (66.67%) Microsoft Excel
1 8 (66.67%) Microsoft Office
1 8 (66.67%) Microsoft PowerPoint
Cloud Services
1 2 (16.67%) SaaS
Database & Business Intelligence
1 8 (66.67%) MySQL
General
1 10 (83.33%) Finance
1 10 (83.33%) Telecoms
2 8 (66.67%) Banking
2 8 (66.67%) Electronics
2 8 (66.67%) Manufacturing
2 8 (66.67%) Marketing
Miscellaneous
1 8 (66.67%) SWIFT
Operating Systems
1 8 (66.67%) Windows
Processes & Methodologies
1 8 (66.67%) Anti-Money Laundering
1 8 (66.67%) Business Intelligence
1 8 (66.67%) Digital Marketing
1 8 (66.67%) ETL
1 8 (66.67%) Knowledge Management
1 8 (66.67%) Problem Management
1 8 (66.67%) Programme Management
1 8 (66.67%) Root Cause Analysis
Programming Languages
1 8 (66.67%) Bash Shell
1 8 (66.67%) Java
1 8 (66.67%) Shell Script
1 8 (66.67%) SQL
Qualifications
1 2 (16.67%) Degree
Quality Assurance & Compliance
1 10 (83.33%) SLA
Vendors
1 8 (66.67%) Oracle
1 8 (66.67%) SAP