Period
to 23 July 2017

The median annual salary for a Customer Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 23 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK > England
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 1102 1193 1239
Rank change year-on-year +91 +46 +31
Permanent jobs requiring a Customer Support Analyst 47 39 56
As % of all permanent IT jobs advertised in England 0.028% 0.021% 0.027%
As % of the Job Titles category 0.029% 0.021% 0.028%
Number of salaries quoted 37 37 41
England median annual salary £32,500 £22,500 £22,500
Median salary % change year-on-year +44.44% - -
10th Percentile £19,550 £16,000 £18,250
90th Percentile £38,750 £38,750 £35,000
UK median annual salary £32,500 £22,500 £23,000
% change year-on-year +44.44% -2.17% +4.55%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 159866 183507 200434
As % of all permanent IT job vacancies advertised in England 96.00% 96.53% 96.60%
Number of salaries quoted 131005 155881 166042
England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Customer Support Analyst
Job Vacancy Trend in England

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Support Analyst in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in England.

Salary trend for Customer Support Analyst in England

Customer Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Customer Support Analyst in England over the 6 months to 23 July 2017.

Salary histogram for Customer Support Analyst in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +100 23 £32,500 +25.00% 2
London +47 16 £32,500 +44.44%
East of England +26 4 £37,500 +6.38%
Midlands +36 3 £20,500 +20.59%
West Midlands +31 3 £20,500 +20.59%
South West +24 1 - -
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 July 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 29 (61.70%) Finance
2 22 (46.81%) Banking
3 21 (44.68%) SQL
4 20 (42.55%) SLA
5 18 (38.30%) Windows
6 17 (36.17%) Marketing
6 17 (36.17%) Digital Marketing
6 17 (36.17%) Business Intelligence
7 16 (34.04%) Electronics
7 16 (34.04%) Telecoms
7 16 (34.04%) Manufacturing
7 16 (34.04%) Programme Management
7 16 (34.04%) SAP
7 16 (34.04%) MySQL
7 16 (34.04%) Java
7 16 (34.04%) Microsoft Excel
8 15 (31.91%) SWIFT
9 14 (29.79%) Root Cause Analysis
9 14 (29.79%) Bash Shell
9 14 (29.79%) Anti-Money Laundering
9 14 (29.79%) Knowledge Management
9 14 (29.79%) Microsoft PowerPoint
9 14 (29.79%) Problem Management
9 14 (29.79%) Shell Script
9 14 (29.79%) ETL
9 14 (29.79%) Microsoft Office
9 14 (29.79%) Oracle
10 8 (17.02%) Degree
11 7 (14.89%) Analytical Skills
11 7 (14.89%) Management Information System

Customer Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) JBoss
2 1 (2.13%) Apache
2 1 (2.13%) Confluence
Applications
1 16 (34.04%) Microsoft Excel
2 14 (29.79%) Microsoft Office
2 14 (29.79%) Microsoft PowerPoint
Business Applications
1 1 (2.13%) WebTrends
Communications & Networking
1 3 (6.38%) Internet
2 2 (4.26%) DNS
2 2 (4.26%) Remote Desktop
3 1 (2.13%) FTP
Database & Business Intelligence
1 16 (34.04%) MySQL
2 3 (6.38%) SQL Server
Development Applications
1 2 (4.26%) SQL Server Management Studio (SSMS)
2 1 (2.13%) JIRA
General
1 29 (61.70%) Finance
2 22 (46.81%) Banking
3 17 (36.17%) Marketing
4 16 (34.04%) Electronics
4 16 (34.04%) Manufacturing
4 16 (34.04%) Telecoms
5 7 (14.89%) French Language
5 7 (14.89%) German Language
6 6 (12.77%) Italian Language
6 6 (12.77%) Polish Language
6 6 (12.77%) Portuguese Language
6 6 (12.77%) Spanish Language
6 6 (12.77%) Turkish Language
7 4 (8.51%) Financial Institution
8 2 (4.26%) Legal
9 1 (2.13%) Games
9 1 (2.13%) Military
Libraries, Frameworks & Software Standards
1 2 (4.26%) HTML
2 1 (2.13%) DHTML
2 1 (2.13%) FIX Protocol
2 1 (2.13%) Tapestry
2 1 (2.13%) Web Services
Miscellaneous
1 15 (31.91%) SWIFT
2 7 (14.89%) Analytical Skills
2 7 (14.89%) Management Information System
3 5 (10.64%) Computer Science
4 3 (6.38%) Data Centre
4 3 (6.38%) Hedge funds
5 1 (2.13%) Derivative
5 1 (2.13%) Digital Currency
5 1 (2.13%) Driving Licence
5 1 (2.13%) Enterprise Software
5 1 (2.13%) Equities
5 1 (2.13%) Equity Derivative
5 1 (2.13%) Foreign Exchange (FX)
5 1 (2.13%) Wiki
Operating Systems
1 18 (38.30%) Windows
2 2 (4.26%) Linux
3 1 (2.13%) Mac OS
3 1 (2.13%) Unix
3 1 (2.13%) Windows XP
Processes & Methodologies
1 17 (36.17%) Business Intelligence
1 17 (36.17%) Digital Marketing
2 16 (34.04%) Programme Management
3 14 (29.79%) Anti-Money Laundering
3 14 (29.79%) ETL
3 14 (29.79%) Knowledge Management
3 14 (29.79%) Problem Management
3 14 (29.79%) Root Cause Analysis
4 6 (12.77%) Workload Management
5 4 (8.51%) Chemistry
5 4 (8.51%) Mathematics
5 4 (8.51%) Physics
6 3 (6.38%) CRM
6 3 (6.38%) Product Management
6 3 (6.38%) Project Management
7 2 (4.26%) E-Commerce
8 1 (2.13%) Business Analysis
8 1 (2.13%) Data Analysis
8 1 (2.13%) Economics
8 1 (2.13%) Logistics
Programming Languages
1 21 (44.68%) SQL
2 16 (34.04%) Java
3 14 (29.79%) Bash Shell
3 14 (29.79%) Shell Script
4 2 (4.26%) JavaScript
5 1 (2.13%) ActionScript
Qualifications
1 8 (17.02%) Degree
2 3 (6.38%) Numerate Degree
3 1 (2.13%) Master's Degree
3 1 (2.13%) PhD
Quality Assurance & Compliance
1 20 (42.55%) SLA
2 1 (2.13%) EMIR
2 1 (2.13%) MiFID
2 1 (2.13%) QA
Vendors
1 16 (34.04%) SAP
2 14 (29.79%) Oracle
3 1 (2.13%) Microsoft
Reading, Berkshire
Staffworx Ltd
Salary: to £40K + full bens
Posted: 4 days ago
Farnborough
People Source Consulting
Salary: £20000 - £45000 per annum + Benefits
Posted: 23 days ago