The median annual salary for a Customer Support Analyst was £24,250 in advertised job vacancies in England during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK / England
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 833 924 922
Rank change year-on-year +91 -2  
Permanent jobs requiring a Customer Support Analyst 20 20 32
As % of all permanent IT jobs advertised in England 0.025% 0.020% 0.030%
As % of the Job Titles category 0.026% 0.021% 0.031%
Number of salaries quoted 18 20 25
Median salary £24,250 £22,500 £23,000
Median salary % change year-on-year +7.77% -2.17%  
90% offered a salary of more than £20,050 £17,000 £19,500
10% offered a salary of more than £35,000 £38,750 £31,500
UK excluding London median salary £22,500 £21,500 £22,500
% change year-on-year +4.65% -4.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77608 94444 101919
As % of all permanent IT job vacancies advertised in England 96.29% 96.42% 96.62%
Number of salaries quoted 64936 80086 84029
Median salary £47,500 £47,000 £45,000
Median salary % change year-on-year +1.06% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Customer Support Analyst in the job title.

Job vacancy trend for Customer Support Analyst in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in England.

Salary trend for Customer Support Analyst in England

Customer Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Customer Support Analyst in England over the 3 months to 24 April 2017.

Salary histogram for Customer Support Analyst in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +70 11 £22,500 -29.68% 2
London +46 4 £31,250 +38.88%
West Midlands +27 2 £20,500 +20.58%
East of England +10 2 £37,500 +15.38%
South West - 1 - -
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 April 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 18 (51.43%) SQL
1 18 (51.43%) Finance
2 9 (25.71%) Windows
3 8 (22.86%) SLA
4 7 (20.00%) Banking
4 7 (20.00%) SQL Server
4 7 (20.00%) Product Management
5 6 (17.14%) Degree
5 6 (17.14%) Microsoft Office
6 5 (14.29%) Java
6 5 (14.29%) Microsoft Excel
6 5 (14.29%) Business Intelligence
6 5 (14.29%) Financial Institution
6 5 (14.29%) Hedge funds
6 5 (14.29%) Data Centre
7 4 (11.43%) SQL Server Management Studio (SSMS)
7 4 (11.43%) Mathematics
7 4 (11.43%) Physics
7 4 (11.43%) Chemistry
7 4 (11.43%) Computer Science
7 4 (11.43%) French Language
7 4 (11.43%) Digital Marketing
7 4 (11.43%) Marketing
7 4 (11.43%) Electronics
7 4 (11.43%) Telecoms
7 4 (11.43%) Programme Management
7 4 (11.43%) Manufacturing
7 4 (11.43%) SAP Oil and Gas
7 4 (11.43%) SAP
8 3 (8.57%) CRM

Customer Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.71%) JBoss
Applications
1 6 (17.14%) Microsoft Office
2 5 (14.29%) Microsoft Excel
3 3 (8.57%) Microsoft PowerPoint
Business Applications
1 4 (11.43%) SAP Oil and Gas
2 1 (2.86%) WebTrends
Communications & Networking
1 2 (5.71%) Remote Desktop
1 2 (5.71%) TCP/IP
2 1 (2.86%) Internet
Database & Business Intelligence
1 7 (20.00%) SQL Server
2 3 (8.57%) MySQL
Development Applications
1 4 (11.43%) SQL Server Management Studio (SSMS)
General
1 18 (51.43%) Finance
2 7 (20.00%) Banking
3 5 (14.29%) Financial Institution
4 4 (11.43%) Electronics
4 4 (11.43%) French Language
4 4 (11.43%) Manufacturing
4 4 (11.43%) Marketing
4 4 (11.43%) Telecoms
5 1 (2.86%) Back Office
5 1 (2.86%) German Language
5 1 (2.86%) Military
Libraries, Frameworks & Software Standards
1 1 (2.86%) DHTML
1 1 (2.86%) HTML
1 1 (2.86%) Tapestry
Miscellaneous
1 5 (14.29%) Data Centre
1 5 (14.29%) Hedge funds
2 4 (11.43%) Computer Science
3 3 (8.57%) SWIFT
4 2 (5.71%) Driving Licence
5 1 (2.86%) Analytical Skills
5 1 (2.86%) Fixed Income
5 1 (2.86%) Foreign Exchange (FX)
5 1 (2.86%) Management Information System
Operating Systems
1 9 (25.71%) Windows
2 2 (5.71%) Windows 7
2 2 (5.71%) Windows Server
2 2 (5.71%) Windows Server 2003
2 2 (5.71%) Windows Server 2008
2 2 (5.71%) Windows Vista
3 1 (2.86%) Linux
3 1 (2.86%) Mac OS
3 1 (2.86%) Unix
3 1 (2.86%) Windows XP
Processes & Methodologies
1 7 (20.00%) Product Management
2 5 (14.29%) Business Intelligence
3 4 (11.43%) Chemistry
3 4 (11.43%) Digital Marketing
3 4 (11.43%) Mathematics
3 4 (11.43%) Physics
3 4 (11.43%) Programme Management
4 3 (8.57%) Anti-Money Laundering
4 3 (8.57%) Change Management
4 3 (8.57%) CRM
4 3 (8.57%) ETL
4 3 (8.57%) Knowledge Management
4 3 (8.57%) Problem Management
4 3 (8.57%) Root Cause Analysis
5 2 (5.71%) Process Improvement
5 2 (5.71%) User Acceptance Testing
6 1 (2.86%) Creative Problem-Solving
6 1 (2.86%) Electronic Trading
6 1 (2.86%) Technical Analysis
6 1 (2.86%) Time Management
Programming Languages
1 18 (51.43%) SQL
2 5 (14.29%) Java
3 3 (8.57%) Bash Shell
3 3 (8.57%) Shell Script
4 1 (2.86%) JavaScript
Qualifications
1 6 (17.14%) Degree
2 1 (2.86%) PhD
Quality Assurance & Compliance
1 8 (22.86%) SLA
2 3 (8.57%) QA
Vendors
1 4 (11.43%) SAP
2 3 (8.57%) Oracle
3 2 (5.71%) Microsoft
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Salary: £18000 - £25000 per annum + Benefits + Bonus
Posted: 13 hours ago
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Salary: £24000 - £28000 per annum + Benefits + 20% Pension
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Salary: £20000 - £45000 per annum + Benefits
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