Period
to 20 January 2018

The median annual salary for a Customer Support Analyst was £32,250 in advertised job vacancies in England during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK > England
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 1109 1128 1212
Rank change year-on-year +19 +84 +7
Permanent jobs requiring a Customer Support Analyst 29 27 40
As % of all permanent IT jobs advertised in England 0.018% 0.016% 0.020%
As % of the Job Titles category 0.019% 0.017% 0.021%
Number of salaries quoted 23 26 33
England median annual salary £32,250 £27,500 £30,000
Median salary % change year-on-year +17.27% -8.33% +25.00%
10th Percentile £19,400 £18,500 £20,000
90th Percentile £41,650 £39,375 £37,100
UK median annual salary £31,125 £27,500 £30,000
% change year-on-year +13.18% -8.33% +25.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,678 161,272 189,609
% of permanent IT jobs with a recognized job title 96.04% 96.48% 96.64%
Number of salaries quoted 127,583 135,220 160,036
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Customer Support Analyst
Job Vacancy Trend in England

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Support Analyst in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in England.

Salary trend for Customer Support Analyst in England

Customer Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Customer Support Analyst in England over the 6 months to 20 January 2018.

Salary histogram for Customer Support Analyst in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 10 £35,000 -
South East +34 7 £32,500 +30.00%
Midlands +28 5 £25,000 - 1
South West +12 4 - -
West Midlands - 3 £20,000 -
East Midlands +30 2 £25,000 - 1
North of England -2 2 £37,000 +89.74% 2
North West -15 2 £37,000 +89.74% 2
East of England +8 1 £25,000 -33.33%
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 January 2018, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 13 (44.83%) Finance
2 10 (34.48%) SQL
3 9 (31.03%) Telecoms
4 8 (27.59%) Analytical Skills
5 5 (17.24%) SLA
5 5 (17.24%) Microsoft Office
5 5 (17.24%) ITIL
5 5 (17.24%) Incident Management
5 5 (17.24%) Analytical Thinking
6 4 (13.79%) Configuration Management
6 4 (13.79%) SQL Server
6 4 (13.79%) Microsoft Excel
6 4 (13.79%) Active Directory
6 4 (13.79%) Service Delivery
6 4 (13.79%) Financial Institution
6 4 (13.79%) French Language
6 4 (13.79%) Banking
7 3 (10.34%) German Language
7 3 (10.34%) Italian Language
7 3 (10.34%) Polish Language
7 3 (10.34%) Portuguese Language
7 3 (10.34%) Spanish Language
7 3 (10.34%) Turkish Language
7 3 (10.34%) Management Information System
7 3 (10.34%) Salesforce.com
7 3 (10.34%) CRM
7 3 (10.34%) FTP
7 3 (10.34%) Data Centre
7 3 (10.34%) Hedge funds
7 3 (10.34%) SaaS

Customer Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (17.24%) Microsoft Office
2 4 (13.79%) Microsoft Excel
3 1 (3.45%) Microsoft PowerPoint
Cloud Services
1 3 (10.34%) SaaS
Communications & Networking
1 3 (10.34%) FTP
2 2 (6.90%) Internet
Database & Business Intelligence
1 4 (13.79%) SQL Server
2 1 (3.45%) MS Access
2 1 (3.45%) MySQL
Development Applications
1 2 (6.90%) SQL Server Management Studio (SSMS)
General
1 13 (44.83%) Finance
2 9 (31.03%) Telecoms
3 4 (13.79%) Banking
3 4 (13.79%) Financial Institution
3 4 (13.79%) French Language
4 3 (10.34%) German Language
4 3 (10.34%) Italian Language
4 3 (10.34%) Polish Language
4 3 (10.34%) Portuguese Language
4 3 (10.34%) Spanish Language
4 3 (10.34%) Turkish Language
5 2 (6.90%) Back Office
5 2 (6.90%) Electronics
5 2 (6.90%) Manufacturing
5 2 (6.90%) Retail
6 1 (3.45%) Marketing
Libraries, Frameworks & Software Standards
1 1 (3.45%) EDI
1 1 (3.45%) FIX Protocol
Miscellaneous
1 8 (27.59%) Analytical Skills
2 3 (10.34%) Data Centre
2 3 (10.34%) Hedge funds
2 3 (10.34%) Management Information System
3 2 (6.90%) Digital Currency
3 2 (6.90%) SWIFT
4 1 (3.45%) Equities
4 1 (3.45%) Fintech
4 1 (3.45%) Social Media
Operating Systems
1 1 (3.45%) Linux
1 1 (3.45%) Mac OS X
1 1 (3.45%) Windows
Processes & Methodologies
1 5 (17.24%) Analytical Thinking
1 5 (17.24%) Incident Management
1 5 (17.24%) ITIL
2 4 (13.79%) Configuration Management
2 4 (13.79%) Service Delivery
3 3 (10.34%) CRM
3 3 (10.34%) Workload Management
4 2 (6.90%) Business Intelligence
4 2 (6.90%) ERP
4 2 (6.90%) Line Management
4 2 (6.90%) Product Management
5 1 (3.45%) Anti-Money Laundering
5 1 (3.45%) B2B
5 1 (3.45%) Customer-Centricity
5 1 (3.45%) Digital Marketing
5 1 (3.45%) Fault Analysis
5 1 (3.45%) Patch Management
5 1 (3.45%) Problem Management
5 1 (3.45%) Root Cause Analysis
5 1 (3.45%) Software Distribution
Programming Languages
1 10 (34.48%) SQL
2 1 (3.45%) Bash Shell
2 1 (3.45%) Java
2 1 (3.45%) Shell Script
Qualifications
1 2 (6.90%) Degree
Quality Assurance & Compliance
1 5 (17.24%) SLA
2 2 (6.90%) QA
System Software
1 4 (13.79%) Active Directory
Vendors
1 3 (10.34%) Salesforce.com
2 2 (6.90%) SAP
3 1 (3.45%) Microsoft
3 1 (3.45%) Oracle