Customer Service Jobs in Scotland

Customer Service
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 97 43 63
Rank change year-on-year -54 +20 -14
Permanent jobs citing Customer Service 260 295 292
As % of all permanent jobs advertised in Scotland 3.82% 6.57% 4.84%
As % of the Processes & Methodologies category 4.18% 6.95% 5.31%
Number of salaries quoted 152 143 153
10th Percentile £22,500 £20,750 £19,313
25th Percentile £25,750 £27,009 £22,000
Median annual salary (50th Percentile) £35,000 £40,000 £28,500
Median % change year-on-year -12.50% +40.35% -5.00%
75th Percentile £57,346 £69,375 £48,750
90th Percentile £65,000 £80,000 £56,900
UK median annual salary £32,000 £35,500 £37,500
% change year-on-year -9.86% -5.33% +2.93%

All Process and Methodology Skills
Scotland

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,226 4,242 5,499
As % of all permanent jobs advertised in Scotland 91.40% 94.46% 91.10%
Number of salaries quoted 2,433 2,103 2,854
10th Percentile £28,500 £32,000 £31,133
25th Percentile £40,000 £41,875 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +15.61%
75th Percentile £65,000 £72,500 £68,750
90th Percentile £80,000 £85,000 £82,500
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Customer Service
Job Vacancy Trend in Scotland

Job postings citing Customer Service as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Customer Service in Scotland

Customer Service
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Customer Service in Scotland.

Salary trend for Customer Service in Scotland

Customer Service
Salary Histogram in Scotland

Salary distribution for jobs citing Customer Service in Scotland over the 6 months to 27 May 2024.

Salary histogram for Customer Service in Scotland

Customer Service
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Scotland region over the 6 months to 27 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -113 79 £37,750 +15.27% 39
Edinburgh -1 54 £40,000 -16.65% 28
Highlands - 20 £46,750 - 5
Dundee -3 16 £23,750 -40.24% 3
Aberdeen -5 13 £26,500 -14.52% 19
Stirling +3 12 £53,614 +12.61% 11
West Lothian -9 11 £25,000 +16.28% 2
Dumfries and Galloway - 11 £23,000 - 1
East Ayrshire - 7 £26,500 - 1
Moray - 5 - - 1
Perth and Kinross +2 4 - - 12
North Lanarkshire - 4 £32,000 - 1
South Lanarkshire - 4 £65,000 - 2
Ross-shire - 4 - -
Argyll and Bute - 3 - -
East Lothian - 3 - -
Fife - 3 £36,750 - 2
Scottish Borders +4 2 £23,000 -37.68% 1
Midlothian 0 2 - - 11
Renfrewshire -4 1 £32,000 - 2
Lanarkshire - 1 £40,000 - 17
South Ayrshire - 1 - - 5
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.38%) Microsoft Exchange
2 6 (2.31%) SharePoint
3 2 (0.77%) CMS
4 1 (0.38%) IIS
4 1 (0.38%) SAS
Applications
1 20 (7.69%) Microsoft Office
2 17 (6.54%) Microsoft Excel
3 7 (2.69%) Microsoft PowerPoint
4 2 (0.77%) Spreadsheet
Business Applications
1 2 (0.77%) Dynamics CRM
2 1 (0.38%) Cognos Controller
Cloud Services
1 39 (15.00%) Azure
2 38 (14.62%) Microsoft 365
3 18 (6.92%) SaaS
4 11 (4.23%) AWS
5 9 (3.46%) Power Platform
6 6 (2.31%) GCP
7 5 (1.92%) Entra ID
8 4 (1.54%) Dynamics 365
8 4 (1.54%) OpenShift
9 3 (1.15%) Snowflake
10 2 (0.77%) Cloud Computing
10 2 (0.77%) IaaS
11 1 (0.38%) Azure DevOps
11 1 (0.38%) ClickUp
11 1 (0.38%) Google Workspace
11 1 (0.38%) OneDrive
11 1 (0.38%) PaaS
11 1 (0.38%) Power Automate
11 1 (0.38%) PowerApps
11 1 (0.38%) WhatsApp
Communications & Networking
1 8 (3.08%) Broadband
1 8 (3.08%) WAN
2 7 (2.69%) Wireless
3 6 (2.31%) Firewall
3 6 (2.31%) LAN
3 6 (2.31%) Remote Desktop
4 5 (1.92%) TCP/IP
4 5 (1.92%) VLAN
5 3 (1.15%) DNS
6 2 (0.77%) Internet
6 2 (0.77%) Structured Cabling
6 2 (0.77%) Unified Communications
6 2 (0.77%) VPN
6 2 (0.77%) Wi-Fi
7 1 (0.38%) Asterisk PBX
7 1 (0.38%) DHCP
7 1 (0.38%) SD-WAN
7 1 (0.38%) SMS
7 1 (0.38%) VoIP
7 1 (0.38%) WLAN
Database & Business Intelligence
1 9 (3.46%) Power BI
2 8 (3.08%) SQL Server
3 5 (1.92%) SQL Server Analysis Services
3 5 (1.92%) SQL Server Integration Services
3 5 (1.92%) SQL Server Reporting Services
4 4 (1.54%) Data Warehouse
4 4 (1.54%) Tableau
5 2 (0.77%) DTS
6 1 (0.38%) Data Lake
6 1 (0.38%) NoSQL
Development Applications
1 5 (1.92%) JIRA
2 3 (1.15%) IBM UrbanCode
3 1 (0.38%) Git
3 1 (0.38%) GoCD
3 1 (0.38%) Jasmine
3 1 (0.38%) Jenkins
3 1 (0.38%) Karma Test Runner
General
1 164 (63.08%) Social Skills
2 51 (19.62%) Finance
3 34 (13.08%) Inclusion and Diversity
4 31 (11.92%) Organisational Skills
5 18 (6.92%) Analytical Skills
6 14 (5.38%) Military
7 12 (4.62%) Telecoms
8 11 (4.23%) Marketing
9 9 (3.46%) Legal
9 9 (3.46%) Public Sector
10 8 (3.08%) Banking
10 8 (3.08%) Retail
11 6 (2.31%) Presentation Skills
12 4 (1.54%) Aerospace
12 4 (1.54%) Financial Institution
13 3 (1.15%) Advertising
14 2 (0.77%) Local Government
15 1 (0.38%) French Language
15 1 (0.38%) German Language
15 1 (0.38%) Italian Language
Job Titles
1 47 (18.08%) Analyst
2 44 (16.92%) Test Technician
3 30 (11.54%) Senior
4 27 (10.38%) Support Engineer
5 24 (9.23%) Support Analyst
6 22 (8.46%) IT Support
7 19 (7.31%) 1st Line Support
8 16 (6.15%) IT Engineer
8 16 (6.15%) Project Manager
8 16 (6.15%) Software Engineer
9 15 (5.77%) Administrator
9 15 (5.77%) Senior Software Engineer
10 14 (5.38%) Threat Intelligence Analyst
11 13 (5.00%) Lead
12 12 (4.62%) 1st Line Engineer
12 12 (4.62%) 1st Line Support Engineer
12 12 (4.62%) IT Support Engineer
13 9 (3.46%) Service Analyst
13 9 (3.46%) Service Desk Analyst
13 9 (3.46%) Technical Support
Libraries, Frameworks & Software Standards
1 4 (1.54%) JSON
2 3 (1.15%) XML
3 2 (0.77%) .NET
3 2 (0.77%) ASP.NET
4 1 (0.38%) AngularJS
4 1 (0.38%) CSS
4 1 (0.38%) HTML
4 1 (0.38%) OpenID
4 1 (0.38%) REST
4 1 (0.38%) RxJS
4 1 (0.38%) Sass
4 1 (0.38%) SOAP
4 1 (0.38%) Web Services
4 1 (0.38%) XML Schema
Miscellaneous
1 12 (4.62%) Driving Licence
2 9 (3.46%) Management Information System
3 8 (3.08%) Self-Motivation
3 8 (3.08%) Social Media
4 7 (2.69%) Onboarding
5 4 (1.54%) Cloud Native
5 4 (1.54%) Public Cloud
5 4 (1.54%) Video Conferencing
6 3 (1.15%) Team-Oriented Environment
7 2 (0.77%) Analytical Mindset
7 2 (0.77%) CCTV
7 2 (0.77%) iPhone
7 2 (0.77%) Product Ownership
8 1 (0.38%) Credit Risk
8 1 (0.38%) Device Driver
8 1 (0.38%) e-Learning
8 1 (0.38%) Mainframe
8 1 (0.38%) Smart Meter
8 1 (0.38%) Tandem
8 1 (0.38%) Taxonomies
Operating Systems
1 56 (21.54%) Windows
2 21 (8.08%) Linux
3 19 (7.31%) Unix
4 16 (6.15%) Mac OS X
5 9 (3.46%) Windows 10
6 7 (2.69%) Windows Server
7 3 (1.15%) Android
7 3 (1.15%) Apple iOS
7 3 (1.15%) Windows Server 2012
8 2 (0.77%) Windows 8
9 1 (0.38%) Mac OS
9 1 (0.38%) Windows 7
9 1 (0.38%) Windows Server 2016
9 1 (0.38%) Windows Server 2019
Processes & Methodologies
1 47 (18.08%) Time Management
2 46 (17.69%) Problem-Solving
3 37 (14.23%) ITIL
4 33 (12.69%) Service Delivery
5 32 (12.31%) Agile
6 28 (10.77%) Cybersecurity
7 20 (7.69%) Continuous Improvement
8 19 (7.31%) Incident Management
9 18 (6.92%) DevOps
9 18 (6.92%) Information Security
9 18 (6.92%) Software Engineering
10 17 (6.54%) Project Management
11 16 (6.15%) Stakeholder Management
12 15 (5.77%) Collaborative Working
12 15 (5.77%) Microservices
13 14 (5.38%) Actionable Insight
13 14 (5.38%) Incident Response
13 14 (5.38%) Line Management
13 14 (5.38%) Situational Awareness
13 14 (5.38%) Threat Intelligence
Programming Languages
1 15 (5.77%) C#
2 13 (5.00%) SQL
3 12 (4.62%) C++
4 3 (1.15%) Groovy
4 3 (1.15%) JavaScript
5 2 (0.77%) Java
5 2 (0.77%) Python
6 1 (0.38%) Bash
6 1 (0.38%) Shell Script
6 1 (0.38%) Swift
6 1 (0.38%) T-SQL
6 1 (0.38%) TypeScript
6 1 (0.38%) VB
6 1 (0.38%) VB.NET
6 1 (0.38%) VB6
Qualifications
1 40 (15.38%) Degree
2 16 (6.15%) DBS Check
3 14 (5.38%) CISM
3 14 (5.38%) CISSP
3 14 (5.38%) GCIA
3 14 (5.38%) GCIH
3 14 (5.38%) GREM
4 10 (3.85%) Microsoft Certification
5 6 (2.31%) PRINCE2 Certification
6 5 (1.92%) HND
7 4 (1.54%) PhD
8 3 (1.15%) A+ Certification
8 3 (1.15%) ITIL Foundation Certificate
8 3 (1.15%) MCDST
9 2 (0.77%) Security Cleared
10 1 (0.38%) Cisco Certification
10 1 (0.38%) MCP
10 1 (0.38%) MCSA
10 1 (0.38%) MCSE
10 1 (0.38%) Numerate Degree
Quality Assurance & Compliance
1 10 (3.85%) QA
2 7 (2.69%) GDPR
2 7 (2.69%) SLA
3 3 (1.15%) Disclosure Scotland
4 2 (0.77%) ISO/IEC 27001
5 1 (0.38%) Cyber Essentials
5 1 (0.38%) NIST
5 1 (0.38%) SOC 2
System Software
1 19 (7.31%) Active Directory
2 7 (2.69%) VMware Infrastructure
3 3 (1.15%) Hyper-V
3 3 (1.15%) vSphere
4 1 (0.38%) Docker
Systems Management
1 7 (2.69%) Microsoft Intune
2 3 (1.15%) Ansible
2 3 (1.15%) Progress Chef
2 3 (1.15%) SCCM
2 3 (1.15%) Terraform
3 1 (0.38%) Grafana
3 1 (0.38%) Kubernetes
Vendors
1 65 (25.00%) Microsoft
2 14 (5.38%) Dell
3 11 (4.23%) VMware
4 7 (2.69%) SAP
5 4 (1.54%) ANSYS
5 4 (1.54%) Cisco
5 4 (1.54%) Google
6 3 (1.15%) IBM
6 3 (1.15%) Oracle
7 2 (0.77%) Aruba
7 2 (0.77%) Citrix
7 2 (0.77%) EMC
7 2 (0.77%) HubSpot
7 2 (0.77%) Polycom
7 2 (0.77%) ServiceNow
8 1 (0.38%) Apple
8 1 (0.38%) Atlassian
8 1 (0.38%) ConnectWise
8 1 (0.38%) Fortinet
8 1 (0.38%) Nintex