Period
to 2 June 2020

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in Wales during the 6 months to 2 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > Wales
6 months to
2 Jun 2020
Same period 2019 Same period 2018
Rank 98 98 127
Rank change year-on-year 0 +29 +6
Permanent jobs requiring a 3rd Line Support 11 16 9
As % of all permanent jobs advertised in Wales 0.76% 0.94% 0.49%
As % of the Job Titles category 0.79% 0.98% 0.51%
Number of salaries quoted 12 16 9
Median annual salary £37,500 £30,500 £32,500
Median salary % change year-on-year +22.95% -6.15% -
10th Percentile £26,625 £27,875 £26,250
90th Percentile £46,775 £41,250 £41,500
UK median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,399 1,625 1,760
% of permanent IT jobs with a recognized job title 96.22% 95.76% 96.12%
Number of salaries quoted 1,198 1,387 1,463
Median annual salary £42,178 £40,000 £40,000
Median salary % change year-on-year +5.45% - -
10th Percentile £25,750 £26,250 £24,000
90th Percentile £59,580 £57,500 £57,500
UK median annual salary £53,500 £50,000 £50,000
% change year-on-year +7.00% - +5.26%

3rd Line Support
Job Vacancy Trend in Wales

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for 3rd Line Support in Wales

3rd Line Support
Salary Trend in Wales

3-month moving average salary quoted in jobs citing 3rd Line Support in Wales.

Salary trend for 3rd Line Support in Wales

3rd Line Support
Salary Histogram in Wales

Salary distribution for jobs citing 3rd Line Support in Wales over the 6 months to 2 June 2020.

Salary histogram for 3rd Line Support in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 6 months to 2 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -2 10 £37,500 +25.00%
Mid Wales - 1 £38,500 - 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 2 June 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring 3rd Line Support in the job title.

1 9 (81.82%) Windows
1 9 (81.82%) Windows Server
2 8 (72.73%) VMware
2 8 (72.73%) VMware Infrastructure
3 7 (63.64%) Firewall
3 7 (63.64%) Active Directory
3 7 (63.64%) Microsoft
3 7 (63.64%) Azure
4 6 (54.55%) Hyper-V
4 6 (54.55%) WAN
4 6 (54.55%) LAN
4 6 (54.55%) VPN
5 5 (45.45%) Microsoft Office
5 5 (45.45%) MCSE
5 5 (45.45%) MCSA
5 5 (45.45%) Microsoft Certification
5 5 (45.45%) Replication
5 5 (45.45%) Veeam
5 5 (45.45%) Office 365
6 4 (36.36%) Cloud Computing
6 4 (36.36%) Amazon RDS
6 4 (36.36%) AWS
6 4 (36.36%) Windows Server 2019
6 4 (36.36%) Cyber Essentials
6 4 (36.36%) Software Deployment
6 4 (36.36%) WLAN
6 4 (36.36%) Windows Server 2008
6 4 (36.36%) ISO/IEC 27001
6 4 (36.36%) Identity Management
6 4 (36.36%) Telecoms

3rd Line Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (36.36%) IIS
1 4 (36.36%) SharePoint
2 1 (9.09%) MS Exchange
Applications
1 5 (45.45%) Microsoft Office
2 2 (18.18%) MS Visio
Cloud Services
1 7 (63.64%) Azure
2 5 (45.45%) Office 365
3 4 (36.36%) AWS
3 4 (36.36%) Cloud Computing
Communications & Networking
1 7 (63.64%) Firewall
2 6 (54.55%) LAN
2 6 (54.55%) VPN
2 6 (54.55%) WAN
3 4 (36.36%) DHCP
3 4 (36.36%) DNS
3 4 (36.36%) TCP/IP
3 4 (36.36%) WLAN
4 3 (27.27%) VoIP
5 2 (18.18%) BGP
5 2 (18.18%) F5 BIG-IP LTM
5 2 (18.18%) OSPF
6 1 (9.09%) Remote Desktop
Database & Business Intelligence
1 4 (36.36%) Amazon RDS
Development Applications
1 2 (18.18%) Selenium
General
1 4 (36.36%) Telecoms
2 2 (18.18%) Advertising
Miscellaneous
1 5 (45.45%) Replication
2 4 (36.36%) Clustering
Operating Systems
1 9 (81.82%) Windows
1 9 (81.82%) Windows Server
2 4 (36.36%) Windows Server 2008
2 4 (36.36%) Windows Server 2019
3 2 (18.18%) Linux
3 2 (18.18%) VyOS
3 2 (18.18%) Windows 10
3 2 (18.18%) Windows 7
3 2 (18.18%) Windows 8
4 1 (9.09%) Windows Server 2016
Processes & Methodologies
1 4 (36.36%) Identity Management
1 4 (36.36%) Software Deployment
2 2 (18.18%) Coaching
2 2 (18.18%) High Availability
2 2 (18.18%) Network Design
2 2 (18.18%) Problem-Solving
3 1 (9.09%) Continuous Improvement
3 1 (9.09%) Disaster Recovery
3 1 (9.09%) Fintech
3 1 (9.09%) Infrastructure Engineering
3 1 (9.09%) ITIL
3 1 (9.09%) ITSM
3 1 (9.09%) Project Management
3 1 (9.09%) Service Management
Programming Languages
1 4 (36.36%) SQL
Qualifications
1 5 (45.45%) MCSA
1 5 (45.45%) MCSE
1 5 (45.45%) Microsoft Certification
2 2 (18.18%) CCNA
2 2 (18.18%) Cisco Certification
3 1 (9.09%) MCP
Quality Assurance & Compliance
1 4 (36.36%) Cyber Essentials
1 4 (36.36%) ISO/IEC 27001
1 4 (36.36%) SLA
System Software
1 8 (72.73%) VMware Infrastructure
2 7 (63.64%) Active Directory
3 6 (54.55%) Hyper-V
Vendors
1 8 (72.73%) VMware
2 7 (63.64%) Microsoft
3 5 (45.45%) Veeam
4 2 (18.18%) Avaya
4 2 (18.18%) Brocade
4 2 (18.18%) CA
4 2 (18.18%) CheckPoint
4 2 (18.18%) Cisco
4 2 (18.18%) Extreme Networks
4 2 (18.18%) F5
4 2 (18.18%) Juniper
4 2 (18.18%) SolarWinds
4 2 (18.18%) Vyatta