Period
to 17 October 2019

The median annual salary for a 3rd Line Support was £37,750 in advertised job vacancies in Wales during the 6 months to 17 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > Wales
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 97 127 121
Rank change year-on-year +30 -6 +10
Permanent jobs requiring a 3rd Line Support 24 13 14
As % of all permanent IT jobs advertised in Wales 1.30% 0.64% 0.71%
As % of the Job Titles category 1.36% 0.66% 0.73%
Number of salaries quoted 22 13 14
Wales median annual salary £37,750 £37,250 £32,250
Median salary % change year-on-year +1.34% +15.50% +7.50%
10th Percentile £27,250 £30,300 £30,150
90th Percentile £45,000 £42,250 £40,700
UK median annual salary £37,500 £36,000 £35,000
% change year-on-year +4.17% +2.86% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,770 1,966 1,912
% of permanent IT jobs with a recognized job title 95.52% 96.99% 97.60%
Number of salaries quoted 1,485 1,624 1,658
Wales median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - +6.67%
10th Percentile £25,750 £24,325 £23,000
90th Percentile £60,950 £60,000 £57,500
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

3rd Line Support
Job Vacancy Trend in Wales

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for 3rd Line Support in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Wales.

Salary trend for 3rd Line Support in Wales

3rd Line Support
Salary Histogram in Wales

The salary distribution of IT jobs citing 3rd Line Support in Wales over the 6 months to 17 October 2019.

Salary histogram for 3rd Line Support in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +12 23 £38,000 -1.62% 4
North Wales +5 1 £37,500 +19.05%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 17 October 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring 3rd Line Support in the job title.

1 21 (87.50%) Microsoft
2 17 (70.83%) ITIL
3 16 (66.67%) Windows
4 13 (54.17%) VMware
5 12 (50.00%) VMware Infrastructure
5 12 (50.00%) Windows Server
6 11 (45.83%) iSeries
6 11 (45.83%) Advertising
6 11 (45.83%) Active Directory
7 10 (41.67%) Microsoft Certification
7 10 (41.67%) Linux
7 10 (41.67%) SCCM
8 9 (37.50%) WebSphere
8 9 (37.50%) Degree
8 9 (37.50%) IBM HTTP Server
8 9 (37.50%) MCSE
8 9 (37.50%) Python
8 9 (37.50%) OS/400
8 9 (37.50%) HTTP
8 9 (37.50%) Perl
8 9 (37.50%) Shell Script
8 9 (37.50%) Middleware
8 9 (37.50%) IBM Certification
8 9 (37.50%) IBM
8 9 (37.50%) Bash Shell
9 8 (33.33%) Mentoring
10 7 (29.17%) Veeam
10 7 (29.17%) Cisco Certification
10 7 (29.17%) CCNA
10 7 (29.17%) Cisco

3rd Line Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (37.50%) IBM HTTP Server
1 9 (37.50%) WebSphere
2 3 (12.50%) MS Exchange
Cloud Services
1 3 (12.50%) Office 365
2 1 (4.17%) AWS
2 1 (4.17%) Azure
Communications & Networking
1 9 (37.50%) HTTP
2 2 (8.33%) Firewall
2 2 (8.33%) Remote Desktop
2 2 (8.33%) VoIP
3 1 (4.17%) DHCP
3 1 (4.17%) DNS
3 1 (4.17%) SAN
3 1 (4.17%) TCP/IP
3 1 (4.17%) VLAN
3 1 (4.17%) WAN
General
1 11 (45.83%) Advertising
2 3 (12.50%) Finance
3 1 (4.17%) Legal
3 1 (4.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (37.50%) Middleware
Miscellaneous
1 11 (45.83%) iSeries
2 5 (20.83%) Video Conferencing
3 2 (8.33%) AS400
3 2 (8.33%) Driving Licence
3 2 (8.33%) Replication
Operating Systems
1 16 (66.67%) Windows
2 12 (50.00%) Windows Server
3 10 (41.67%) Linux
4 9 (37.50%) OS/400
5 3 (12.50%) Windows 10
5 3 (12.50%) Windows 7
6 1 (4.17%) Windows Server 2008
6 1 (4.17%) Windows Server 2012
Processes & Methodologies
1 17 (70.83%) ITIL
2 8 (33.33%) Mentoring
3 5 (20.83%) Asset Management
3 5 (20.83%) Supplier Management
4 2 (8.33%) Disaster Recovery
4 2 (8.33%) Project Management
4 2 (8.33%) Server Management
5 1 (4.17%) Agile Software Development
5 1 (4.17%) WAN Optimisation
Programming Languages
1 9 (37.50%) Bash Shell
1 9 (37.50%) Perl
1 9 (37.50%) Python
1 9 (37.50%) Shell Script
Qualifications
1 10 (41.67%) Microsoft Certification
2 9 (37.50%) Degree
2 9 (37.50%) IBM Certification
2 9 (37.50%) MCSE
3 7 (29.17%) CCNA
3 7 (29.17%) Cisco Certification
4 3 (12.50%) MCSA
5 1 (4.17%) MCP
5 1 (4.17%) SC Cleared
5 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 7 (29.17%) ISO/IEC 27001
System Software
1 12 (50.00%) VMware Infrastructure
2 11 (45.83%) Active Directory
3 2 (8.33%) Hyper-V
4 1 (4.17%) VMware ESXi
4 1 (4.17%) XenApp
Systems Management
1 10 (41.67%) SCCM
2 5 (20.83%) Backup Exec
Vendors
1 21 (87.50%) Microsoft
2 13 (54.17%) VMware
3 9 (37.50%) IBM
4 7 (29.17%) Cisco
4 7 (29.17%) Veeam
5 1 (4.17%) Citrix
5 1 (4.17%) Riverbed