Period
to 20 November 2018

The median annual salary for a Support Analyst was £21,000 in advertised job vacancies in Southampton during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Hampshire > Southampton
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 62 84 89
Rank change year-on-year +22 +5 +20
Permanent jobs requiring a Support Analyst 51 32 24
As % of all permanent IT jobs advertised in Southampton 3.78% 2.25% 1.81%
As % of the Job Titles category 3.99% 2.32% 1.86%
Number of salaries quoted 46 31 18
Southampton median annual salary £21,000 £26,000 £30,000
Median salary % change year-on-year -19.23% -13.33% -16.67%
10th Percentile £19,250 £17,750 £22,750
90th Percentile £32,625 £33,750 £41,125
Hampshire median annual salary £26,000 £27,000 £30,000
% change year-on-year -3.70% -10.00% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Southampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Southampton
Permanent vacancies in Southampton with a recognized job title 1,279 1,379 1,292
% of permanent IT jobs with a recognized job title 94.88% 96.91% 97.22%
Number of salaries quoted 1,070 1,266 1,154
Southampton median annual salary £42,500 £37,500 £40,000
Median salary % change year-on-year +13.33% -6.25% -
10th Percentile £26,250 £22,500 £23,900
90th Percentile £66,250 £58,875 £58,525
Hampshire median annual salary £45,000 £42,000 £40,000
% change year-on-year +7.14% +5.00% -5.88%

Support Analyst
Job Vacancy Trend in Southampton

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Southampton.

Job vacancy trend for Support Analyst in Southampton

Support Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Southampton.

Salary trend for Support Analyst in Southampton

Support Analyst
Salary Histogram in Southampton

The salary distribution of IT jobs citing Support Analyst in Southampton over the 6 months to 20 November 2018.

Salary histogram for Support Analyst in Southampton

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Southampton

For the 6 months to 20 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southampton region featuring Support Analyst in the job title.

1 36 (70.59%) Windows
2 33 (64.71%) SQL
3 17 (33.33%) Windows 7
3 17 (33.33%) Problem-Solving
4 13 (25.49%) Microsoft Office
4 13 (25.49%) Management Information System
5 11 (21.57%) Retail
5 11 (21.57%) Windows Server
6 9 (17.65%) Root Cause Analysis
6 9 (17.65%) SQL Server
7 8 (15.69%) SLA
7 8 (15.69%) Microsoft
7 8 (15.69%) Data Analysis
7 8 (15.69%) Automotive
7 8 (15.69%) Office 365
8 7 (13.73%) Windows Server 2012
8 7 (13.73%) Data Centre
8 7 (13.73%) Windows 10
9 6 (11.76%) ERP
9 6 (11.76%) Finance
10 5 (9.80%) Incident Management
11 4 (7.84%) System Testing
11 4 (7.84%) Microsoft Excel
11 4 (7.84%) IIS
11 4 (7.84%) C#
11 4 (7.84%) Oracle
11 4 (7.84%) VPN
11 4 (7.84%) SQL Server 2014
11 4 (7.84%) SQL Server 2016
11 4 (7.84%) Continuous Improvement Process

Support Analyst Skill Set
Co-occurring IT Skills in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.84%) IIS
Applications
1 13 (25.49%) Microsoft Office
2 4 (7.84%) Microsoft Excel
Business Applications
1 1 (1.96%) Sage 200
1 1 (1.96%) Sage 50
1 1 (1.96%) Sage CRM
Cloud Services
1 8 (15.69%) Office 365
2 2 (3.92%) Amazon AWS
2 2 (3.92%) G Suite
2 2 (3.92%) Microsoft Azure
Communications & Networking
1 4 (7.84%) VPN
2 3 (5.88%) TCP/IP
3 1 (1.96%) DNS
Database & Business Intelligence
1 9 (17.65%) SQL Server
2 4 (7.84%) SQL Server 2008
2 4 (7.84%) SQL Server 2012
2 4 (7.84%) SQL Server 2014
2 4 (7.84%) SQL Server 2016
3 2 (3.92%) Data Warehouse
3 2 (3.92%) MySQL
3 2 (3.92%) Oracle Database
3 2 (3.92%) RDBMS
3 2 (3.92%) Relational Database
General
1 11 (21.57%) Retail
2 8 (15.69%) Automotive
3 6 (11.76%) Finance
4 1 (1.96%) Advertising
4 1 (1.96%) Manufacturing
Miscellaneous
1 13 (25.49%) Management Information System
2 7 (13.73%) Data Centre
3 2 (3.92%) Client/Server
4 1 (1.96%) EPoS
Operating Systems
1 36 (70.59%) Windows
2 17 (33.33%) Windows 7
3 11 (21.57%) Windows Server
4 7 (13.73%) Windows 10
4 7 (13.73%) Windows Server 2012
5 2 (3.92%) Android
5 2 (3.92%) Linux
5 2 (3.92%) Mac OS X
Processes & Methodologies
1 17 (33.33%) Problem-Solving
2 9 (17.65%) Root Cause Analysis
3 8 (15.69%) Data Analysis
4 6 (11.76%) ERP
5 5 (9.80%) Incident Management
6 4 (7.84%) Continuous Improvement
6 4 (7.84%) Continuous Improvement Process
6 4 (7.84%) System Testing
7 3 (5.88%) CRM
7 3 (5.88%) ITIL
7 3 (5.88%) Scrum
7 3 (5.88%) Test Automation
7 3 (5.88%) Test Planning
7 3 (5.88%) Test Scripting
8 2 (3.92%) B2B
8 2 (3.92%) Business Intelligence
8 2 (3.92%) Logistics
8 2 (3.92%) Mathematics
8 2 (3.92%) Performance Testing
8 2 (3.92%) Physics
Programming Languages
1 33 (64.71%) SQL
2 4 (7.84%) C#
3 2 (3.92%) Bash Shell
3 2 (3.92%) Perl
3 2 (3.92%) PowerShell
3 2 (3.92%) Python
Qualifications
1 2 (3.92%) Degree
Quality Assurance & Compliance
1 8 (15.69%) SLA
2 1 (1.96%) ISO/IEC 27001
System Software
1 2 (3.92%) Active Directory
Vendors
1 8 (15.69%) Microsoft
2 4 (7.84%) Oracle
3 3 (5.88%) Borland
4 2 (3.92%) Apple
5 1 (1.96%) Sage