Period
to 19 September 2019

The median annual salary for a Support Analyst was £23,000 in advertised job vacancies in Southampton during the 6 months to 19 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Hampshire > Southampton
6 months to
19 Sep 2019
Same period 2018 Same period 2017
Rank 91 61 72
Rank change year-on-year -30 +11 +17
Permanent jobs requiring a Support Analyst 39 57 27
As % of all permanent IT jobs advertised in Southampton 2.45% 4.09% 2.44%
As % of the Job Titles category 2.51% 4.28% 2.52%
Number of salaries quoted 37 51 24
Southampton median annual salary £23,000 £21,000 £25,000
Median salary % change year-on-year +9.52% -16.00% -25.93%
10th Percentile £19,250 £18,500 £17,750
90th Percentile £45,250 £34,500 £33,375
Hampshire median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% -13.39%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Southampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Southampton
Permanent vacancies in Southampton with a recognized job title 1,555 1,333 1,071
% of permanent IT jobs with a recognized job title 97.74% 95.69% 96.66%
Number of salaries quoted 1,315 1,147 978
Southampton median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £26,250 £24,750 £22,500
90th Percentile £65,000 £65,000 £62,500
Hampshire median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +6.25%

Support Analyst
Job Vacancy Trend in Southampton

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Southampton.

Job vacancy trend for Support Analyst in Southampton

Support Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Southampton.

Salary trend for Support Analyst in Southampton

Support Analyst
Salary Histogram in Southampton

The salary distribution of IT jobs citing Support Analyst in Southampton over the 6 months to 19 September 2019.

Salary histogram for Support Analyst in Southampton

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Southampton

For the 6 months to 19 September 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southampton region featuring Support Analyst in the job title.

1 26 (66.67%) Windows
2 22 (56.41%) SQL
3 16 (41.03%) Windows 7
4 13 (33.33%) Active Directory
5 10 (25.64%) TCP/IP
5 10 (25.64%) Office 365
5 10 (25.64%) Problem-Solving
6 9 (23.08%) DNS
6 9 (23.08%) DHCP
6 9 (23.08%) LAN
7 8 (20.51%) VMware
8 7 (17.95%) Microsoft Office
8 7 (17.95%) VMware Infrastructure
9 6 (15.38%) Windows Server
9 6 (15.38%) Microsoft
10 5 (12.82%) Citrix
10 5 (12.82%) Linux
10 5 (12.82%) WAN
10 5 (12.82%) Unix
11 4 (10.26%) Wireless
11 4 (10.26%) Web Filtering
11 4 (10.26%) Mobile Device Management
11 4 (10.26%) Docker
11 4 (10.26%) Kalman Filter
11 4 (10.26%) Kubernetes
11 4 (10.26%) Ticket Management
11 4 (10.26%) High Availability
11 4 (10.26%) Virtual Environments
12 3 (7.69%) Server Management
12 3 (7.69%) Veeam

Support Analyst Skill Set
Co-occurring IT Skills in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.69%) NetWeaver
2 1 (2.56%) MS Exchange
2 1 (2.56%) Tomcat
Applications
1 7 (17.95%) Microsoft Office
Business Applications
1 2 (5.13%) Dynamics GP
Cloud Services
1 10 (25.64%) Office 365
2 1 (2.56%) Azure
2 1 (2.56%) Cloud Computing
Communications & Networking
1 10 (25.64%) TCP/IP
2 9 (23.08%) DHCP
2 9 (23.08%) DNS
2 9 (23.08%) LAN
3 5 (12.82%) WAN
4 4 (10.26%) Wireless
5 3 (7.69%) SAN
6 2 (5.13%) Firewall
6 2 (5.13%) VoIP
7 1 (2.56%) PBX
7 1 (2.56%) SMTP
7 1 (2.56%) VLAN
Database & Business Intelligence
1 3 (7.69%) BusinessObjects
1 3 (7.69%) SAP BW
1 3 (7.69%) SAP Data Services
2 1 (2.56%) Oracle Database
General
1 2 (5.13%) Finance
2 1 (2.56%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.56%) EDI
Miscellaneous
1 2 (5.13%) Analytical Mindset
1 2 (5.13%) Analytical Skills
2 1 (2.56%) Fat Client
2 1 (2.56%) Thin Client
2 1 (2.56%) Video Conferencing
Operating Systems
1 26 (66.67%) Windows
2 16 (41.03%) Windows 7
3 6 (15.38%) Windows Server
4 5 (12.82%) Linux
4 5 (12.82%) Unix
5 3 (7.69%) Windows 10
6 2 (5.13%) Windows Server 2008
7 1 (2.56%) Mac OS
7 1 (2.56%) Windows Server 2003
7 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 10 (25.64%) Problem-Solving
2 4 (10.26%) High Availability
2 4 (10.26%) Kalman Filter
2 4 (10.26%) Mobile Device Management
2 4 (10.26%) Ticket Management
2 4 (10.26%) Virtual Environments
2 4 (10.26%) Web Filtering
3 3 (7.69%) Business Intelligence
3 3 (7.69%) Logistics
3 3 (7.69%) Project Management
3 3 (7.69%) Server Management
4 2 (5.13%) B2B
4 2 (5.13%) Change Management
4 2 (5.13%) ERP
4 2 (5.13%) ITIL
5 1 (2.56%) Identity Management
5 1 (2.56%) Knowledge Management
5 1 (2.56%) Problem Management
5 1 (2.56%) Project Delivery
5 1 (2.56%) Time Management
Programming Languages
1 22 (56.41%) SQL
2 1 (2.56%) Java
2 1 (2.56%) PowerShell
Quality Assurance & Compliance
1 2 (5.13%) PCI DSS
2 1 (2.56%) ITGC
2 1 (2.56%) Sarbanes-Oxley
System Software
1 13 (33.33%) Active Directory
2 7 (17.95%) VMware Infrastructure
3 4 (10.26%) Docker
4 1 (2.56%) Microsoft App-V
Systems Management
1 4 (10.26%) Kubernetes
2 1 (2.56%) Microsoft Intune
Vendors
1 8 (20.51%) VMware
2 6 (15.38%) Microsoft
3 5 (12.82%) Citrix
4 3 (7.69%) SAP
4 3 (7.69%) Veeam
5 1 (2.56%) 3PAR
5 1 (2.56%) Cisco
5 1 (2.56%) IBM
5 1 (2.56%) Intel
5 1 (2.56%) NetApp
5 1 (2.56%) Oracle