Period
to 17 January 2019

The median annual salary for a Support Analyst was £20,875 in advertised job vacancies in Southampton during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Hampshire > Southampton
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 67 100 94
Rank change year-on-year +33 -6 +8
Permanent jobs requiring a Support Analyst 50 33 19
As % of all permanent IT jobs advertised in Southampton 3.84% 1.91% 1.52%
As % of the Job Titles category 3.99% 1.98% 1.58%
Number of salaries quoted 44 34 15
Southampton median annual salary £20,875 £19,250 £27,500
Median salary % change year-on-year +8.44% -30.00% -24.66%
10th Percentile £19,250 £18,500 £22,750
90th Percentile £32,850 £33,750 £34,750
Hampshire median annual salary £26,000 £27,000 £30,000
% change year-on-year -3.70% -10.00% -14.29%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Southampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Southampton
Permanent vacancies in Southampton with a recognized job title 1,252 1,664 1,206
% of permanent IT jobs with a recognized job title 96.23% 96.35% 96.25%
Number of salaries quoted 1,048 1,507 1,069
Southampton median annual salary £42,500 £37,500 £42,500
Median salary % change year-on-year +13.33% -11.76% +6.25%
10th Percentile £26,750 £24,500 £24,000
90th Percentile £65,000 £57,500 £60,000
Hampshire median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -5.88%

Support Analyst
Job Vacancy Trend in Southampton

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Southampton.

Job vacancy trend for Support Analyst in Southampton

Support Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Southampton.

Salary trend for Support Analyst in Southampton

Support Analyst
Salary Histogram in Southampton

The salary distribution of IT jobs citing Support Analyst in Southampton over the 6 months to 17 January 2019.

Salary histogram for Support Analyst in Southampton

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Southampton

For the 6 months to 17 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southampton region featuring Support Analyst in the job title.

1 38 (76.00%) Windows
2 35 (70.00%) SQL
3 20 (40.00%) Microsoft Office
3 20 (40.00%) Windows 7
4 18 (36.00%) Problem-Solving
5 15 (30.00%) Microsoft
6 12 (24.00%) Management Information System
7 11 (22.00%) SLA
7 11 (22.00%) C#
8 10 (20.00%) SQL Server
9 7 (14.00%) Borland
10 6 (12.00%) Windows Server
10 6 (12.00%) B2B
11 5 (10.00%) ITIL
11 5 (10.00%) Retail
12 4 (8.00%) SQL Server 2008
12 4 (8.00%) Test Scripting
12 4 (8.00%) System Testing
12 4 (8.00%) Test Automation
12 4 (8.00%) Amazon AWS
12 4 (8.00%) SQL Server 2014
12 4 (8.00%) SQL Server 2016
12 4 (8.00%) Continuous Improvement Process
12 4 (8.00%) Continuous Improvement
12 4 (8.00%) Root Cause Analysis
12 4 (8.00%) SQL Server 2012
12 4 (8.00%) Test Planning
12 4 (8.00%) Advertising
12 4 (8.00%) Scrum
12 4 (8.00%) IIS

Support Analyst Skill Set
Co-occurring IT Skills in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.00%) IIS
2 1 (2.00%) Skype for Business
Applications
1 20 (40.00%) Microsoft Office
2 4 (8.00%) Microsoft Excel
Business Applications
1 1 (2.00%) Sage 200
1 1 (2.00%) Sage 50
1 1 (2.00%) Sage CRM
Cloud Services
1 4 (8.00%) Amazon AWS
2 3 (6.00%) Office 365
3 2 (4.00%) G Suite
3 2 (4.00%) Microsoft Azure
Communications & Networking
1 4 (8.00%) VPN
2 3 (6.00%) TCP/IP
3 1 (2.00%) DNS
3 1 (2.00%) LAN
3 1 (2.00%) NAS
3 1 (2.00%) SAN
3 1 (2.00%) WAN
3 1 (2.00%) WLAN
Database & Business Intelligence
1 10 (20.00%) SQL Server
2 4 (8.00%) SQL Server 2008
2 4 (8.00%) SQL Server 2012
2 4 (8.00%) SQL Server 2014
2 4 (8.00%) SQL Server 2016
3 2 (4.00%) Data Warehouse
3 2 (4.00%) MySQL
3 2 (4.00%) Oracle Database
3 2 (4.00%) RDBMS
3 2 (4.00%) Relational Database
General
1 5 (10.00%) Retail
2 4 (8.00%) Advertising
3 3 (6.00%) Automotive
4 1 (2.00%) Finance
4 1 (2.00%) Manufacturing
Miscellaneous
1 12 (24.00%) Management Information System
2 3 (6.00%) Data Centre
2 3 (6.00%) Mobile App
3 2 (4.00%) Client/Server
4 1 (2.00%) EPoS
Operating Systems
1 38 (76.00%) Windows
2 20 (40.00%) Windows 7
3 6 (12.00%) Windows Server
4 4 (8.00%) Linux
5 2 (4.00%) Android
5 2 (4.00%) Mac OS X
5 2 (4.00%) Windows 10
5 2 (4.00%) Windows Server 2012
Processes & Methodologies
1 18 (36.00%) Problem-Solving
2 6 (12.00%) B2B
3 5 (10.00%) ITIL
4 4 (8.00%) Continuous Improvement
4 4 (8.00%) Continuous Improvement Process
4 4 (8.00%) Root Cause Analysis
4 4 (8.00%) Scrum
4 4 (8.00%) System Testing
4 4 (8.00%) Test Automation
4 4 (8.00%) Test Planning
4 4 (8.00%) Test Scripting
5 3 (6.00%) Break/Fix
5 3 (6.00%) CRM
5 3 (6.00%) Data Analysis
5 3 (6.00%) Exploratory Testing
5 3 (6.00%) Incident Management
5 3 (6.00%) Performance Testing
5 3 (6.00%) Regression Testing
5 3 (6.00%) Unit Testing
6 2 (4.00%) Business Intelligence
Programming Languages
1 35 (70.00%) SQL
2 11 (22.00%) C#
3 2 (4.00%) Bash Shell
3 2 (4.00%) Perl
3 2 (4.00%) PowerShell
3 2 (4.00%) Python
Qualifications
1 2 (4.00%) Degree
Quality Assurance & Compliance
1 11 (22.00%) SLA
2 3 (6.00%) QA
3 1 (2.00%) ISO/IEC 27001
System Software
1 3 (6.00%) Active Directory
2 1 (2.00%) VMware Infrastructure
2 1 (2.00%) vSphere
2 1 (2.00%) XenApp
2 1 (2.00%) XenDesktop
2 1 (2.00%) XenServer
Vendors
1 15 (30.00%) Microsoft
2 7 (14.00%) Borland
3 4 (8.00%) Oracle
4 2 (4.00%) Apple
4 2 (4.00%) Cisco
5 1 (2.00%) Citrix
5 1 (2.00%) NetApp
5 1 (2.00%) Riverbed
5 1 (2.00%) Sage
5 1 (2.00%) VMware