Period
to 18 November 2017

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in Hampshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Hampshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 112 152 97
Rank change year-on-year +40 -55 +35
Permanent jobs requiring a Support Analyst 160 131 221
As % of all permanent IT jobs advertised in Hampshire 2.55% 1.91% 3.05%
As % of the Job Titles category 2.64% 1.97% 3.12%
Number of salaries quoted 147 118 195
Hampshire median annual salary £27,000 £30,000 £31,000
Median salary % change year-on-year -10.00% -3.23% +12.73%
10th Percentile £18,500 £21,000 £21,250
90th Percentile £40,850 £42,500 £45,894
South East median annual salary £28,000 £29,000 £29,000
% change year-on-year -3.45% - +5.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hampshire
Permanent vacancies in Hampshire with a recognized job title 6052 6664 7083
% of permanent IT jobs with a recognized job title 96.49% 97.06% 97.76%
Number of salaries quoted 5240 5726 5941
Hampshire median annual salary £42,000 £40,000 £42,500
Median salary % change year-on-year +5.00% -5.88% +6.25%
10th Percentile £24,750 £25,000 £24,000
90th Percentile £65,000 £61,250 £62,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Support Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Support Analyst in Hampshire

Support Analyst
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Hampshire.

Salary trend for Support Analyst in Hampshire

Support Analyst
Salary Histogram in Hampshire

The salary distribution of IT jobs citing Support Analyst in Hampshire over the 6 months to 18 November 2017.

Salary histogram for Support Analyst in Hampshire

Support Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Hampshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Portsmouth -5 31 £28,500 -22.08% 1
Southampton -1 30 £26,000 -13.33% 1
Basingstoke +5 19 £28,000 -13.85% 1
Fareham +8 17 £22,500 -35.71% 1
Winchester -5 17 £22,500 -2.17%
Farnborough -2 12 £32,500 -
Eastleigh +5 8 £26,500 -18.46%
Hook - 7 £30,000 -
Fleet +32 2 £23,500 -19.66%
Andover - 2 £40,000 -
Alton - 1 £26,000 -
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 18 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring Support Analyst in the job title.

1 101 (63.13%) Windows
2 87 (54.38%) Microsoft
3 54 (33.75%) Active Directory
4 49 (30.63%) Windows Server
5 46 (28.75%) Microsoft Office
6 45 (28.13%) SLA
7 38 (23.75%) SQL
8 33 (20.63%) Finance
9 30 (18.75%) LAN
10 28 (17.50%) TCP/IP
10 28 (17.50%) ITIL
11 26 (16.25%) WAN
12 25 (15.63%) Windows Server 2008
12 25 (15.63%) Linux
13 24 (15.00%) Oracle
14 23 (14.38%) DNS
15 21 (13.13%) Windows Server 2012
16 20 (12.50%) DHCP
16 20 (12.50%) VMware
17 19 (11.88%) Service Delivery
17 19 (11.88%) Marketing
18 18 (11.25%) Firewall
18 18 (11.25%) SAP
19 17 (10.63%) Windows 10
20 16 (10.00%) Analytical Skills
20 16 (10.00%) Business Intelligence
20 16 (10.00%) Cisco
21 15 (9.38%) VoIP
21 15 (9.38%) Security Cleared
21 15 (9.38%) Windows 7

Support Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.25%) MS Exchange
2 9 (5.63%) IIS
3 5 (3.13%) SharePoint
4 4 (2.50%) Exchange Server 2003
5 3 (1.88%) JBoss
6 2 (1.25%) Apache
6 2 (1.25%) CMS
6 2 (1.25%) Moodle
6 2 (1.25%) Skype for Business
6 2 (1.25%) Tomcat
7 1 (0.63%) Blackberry Enterprise Server
7 1 (0.63%) Exchange Server 2007
7 1 (0.63%) Exchange Server 2010
7 1 (0.63%) IBM Notes
Applications
1 46 (28.75%) Microsoft Office
2 14 (8.75%) Microsoft Excel
3 13 (8.13%) Microsoft PowerPoint
4 2 (1.25%) InfoPath
5 1 (0.63%) S-PLUS
Business Applications
1 6 (3.75%) Oracle EBS
1 6 (3.75%) Oracle EBS R12
2 5 (3.13%) Oracle Financials
3 4 (2.50%) SAP CRM
3 4 (2.50%) SAP Hybris
4 3 (1.88%) Dynamics NAV
5 2 (1.25%) assyst
5 2 (1.25%) Hyperion Planning
6 1 (0.63%) Oracle SCM
6 1 (0.63%) Sage X3
Cloud Services
1 11 (6.88%) Office 365
2 4 (2.50%) Microsoft Azure
3 3 (1.88%) SaaS
4 1 (0.63%) Mimecast
Communications & Networking
1 30 (18.75%) LAN
2 28 (17.50%) TCP/IP
3 26 (16.25%) WAN
4 23 (14.38%) DNS
5 20 (12.50%) DHCP
6 18 (11.25%) Firewall
7 15 (9.38%) VoIP
8 14 (8.75%) Wi-Fi
9 11 (6.88%) VPN
10 7 (4.38%) WLAN
11 4 (2.50%) Internet
12 2 (1.25%) BGP
12 2 (1.25%) Broadband
12 2 (1.25%) OSPF
12 2 (1.25%) Skype
12 2 (1.25%) VLAN
13 1 (0.63%) NetScaler
13 1 (0.63%) Reverse Proxy
13 1 (0.63%) SSL
13 1 (0.63%) Wireless
Database & Business Intelligence
1 14 (8.75%) SQL Server
2 9 (5.63%) MySQL
3 5 (3.13%) SQL Server Reporting Services
4 3 (1.88%) SQL Server Integration Services
5 2 (1.25%) Crystal Reports
5 2 (1.25%) Essbase
5 2 (1.25%) Oracle Reports
General
1 33 (20.63%) Finance
2 19 (11.88%) Marketing
3 13 (8.13%) Banking
4 10 (6.25%) Manufacturing
4 10 (6.25%) Telecoms
5 9 (5.63%) Electronics
6 6 (3.75%) French Language
6 6 (3.75%) Retail
7 5 (3.13%) Local Government
8 3 (1.88%) Dutch Language
8 3 (1.88%) International Banking
9 1 (0.63%) Back Office
9 1 (0.63%) Law
9 1 (0.63%) Legal
9 1 (0.63%) Publishing
Libraries, Frameworks & Software Standards
1 5 (3.13%) .NET
1 5 (3.13%) CSS
1 5 (3.13%) HTML
2 4 (2.50%) Web Services
3 3 (1.88%) Apache Camel
3 3 (1.88%) J2EE
3 3 (1.88%) REST
3 3 (1.88%) SOAP
4 2 (1.25%) .NET Framework
4 2 (1.25%) ActiveMQ
5 1 (0.63%) COM
5 1 (0.63%) XHTML
5 1 (0.63%) XML
Miscellaneous
1 16 (10.00%) Analytical Skills
2 9 (5.63%) Computer Science
2 9 (5.63%) SWIFT
3 6 (3.75%) Management Information System
4 3 (1.88%) Learning Management System
5 2 (1.25%) EPoS
5 2 (1.25%) FMCG
5 2 (1.25%) Greenfield Project
5 2 (1.25%) Linux Command Line
6 1 (0.63%) Blackberry
6 1 (0.63%) Hybrid Cloud
6 1 (0.63%) Online Banking
Operating Systems
1 101 (63.13%) Windows
2 49 (30.63%) Windows Server
3 25 (15.63%) Linux
3 25 (15.63%) Windows Server 2008
4 21 (13.13%) Windows Server 2012
5 17 (10.63%) Windows 10
6 15 (9.38%) Windows 7
7 8 (5.00%) Apple iOS
8 4 (2.50%) Unix
8 4 (2.50%) Windows 8
8 4 (2.50%) Windows Server 2003
9 2 (1.25%) CentOS
10 1 (0.63%) Android
10 1 (0.63%) Mac OS X
10 1 (0.63%) Windows XP
Processes & Methodologies
1 28 (17.50%) ITIL
2 19 (11.88%) Service Delivery
3 16 (10.00%) Business Intelligence
4 14 (8.75%) Root Cause Analysis
5 12 (7.50%) Problem Management
6 9 (5.63%) Anti-Money Laundering
6 9 (5.63%) Digital Marketing
6 9 (5.63%) ETL
6 9 (5.63%) Knowledge Management
6 9 (5.63%) Programme Management
7 7 (4.38%) CRM
7 7 (4.38%) Mentoring
8 5 (3.13%) Change Management
8 5 (3.13%) Data Analysis
8 5 (3.13%) ERP
8 5 (3.13%) Mobile Device Management
8 5 (3.13%) Network Architecture
9 4 (2.50%) Content Syndication
9 4 (2.50%) Document Management
9 4 (2.50%) Service Desk Management
Programming Languages
1 38 (23.75%) SQL
2 14 (8.75%) Java
3 10 (6.25%) JavaScript
4 9 (5.63%) Bash Shell
4 9 (5.63%) Shell Script
5 5 (3.13%) C#
6 3 (1.88%) PHP
7 2 (1.25%) PL/SQL
8 1 (0.63%) PowerShell
8 1 (0.63%) VBScript
Qualifications
1 15 (9.38%) Degree
1 15 (9.38%) Security Cleared
2 12 (7.50%) SC Cleared
3 7 (4.38%) Microsoft Certification
4 4 (2.50%) CCNA
4 4 (2.50%) Cisco Certification
5 3 (1.88%) Master's Degree
5 3 (1.88%) MCP
5 3 (1.88%) MCSE
6 2 (1.25%) CCNP
6 2 (1.25%) Computer Science Degree
6 2 (1.25%) ITIL Foundation Certificate
6 2 (1.25%) JNCIA
6 2 (1.25%) JNCIS
7 1 (0.63%) DBS Check
7 1 (0.63%) ITIL Certification
7 1 (0.63%) MCITP
7 1 (0.63%) MCSA
7 1 (0.63%) Network+ Certification
Quality Assurance & Compliance
1 45 (28.13%) SLA
2 2 (1.25%) ISO/IEC 27001
2 2 (1.25%) QA
System Software
1 54 (33.75%) Active Directory
2 14 (8.75%) VMware Infrastructure
3 5 (3.13%) Hyper-V
4 1 (0.63%) UAG
Systems Management
1 2 (1.25%) Norton AntiVirus
1 2 (1.25%) WSUS
2 1 (0.63%) SCCM
Vendors
1 87 (54.38%) Microsoft
2 24 (15.00%) Oracle
3 20 (12.50%) VMware
4 18 (11.25%) SAP
5 16 (10.00%) Cisco
6 6 (3.75%) Apple
7 5 (3.13%) Citrix
7 5 (3.13%) hybris
8 4 (2.50%) Juniper
9 3 (1.88%) Freshdesk
9 3 (1.88%) Sophos
10 2 (1.25%) Adobe
10 2 (1.25%) Blackboard
10 2 (1.25%) Brocade
10 2 (1.25%) Hyperion
10 2 (1.25%) Red Hat
10 2 (1.25%) Sage
10 2 (1.25%) Symantec
11 1 (0.63%) Cognos
11 1 (0.63%) HP