Period
to 17 November 2017

The median annual salary for a Help Desk Support was £22,000 in advertised job vacancies in Suffolk during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
East of England > Suffolk
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 67 78 82
Rank change year-on-year +11 +4 +7
Permanent jobs requiring a Help Desk Support 5 8 7
As % of all permanent IT jobs advertised in Suffolk 0.87% 0.82% 0.76%
As % of the Job Titles category 0.88% 0.83% 0.78%
Number of salaries quoted 4 8 7
Suffolk median annual salary £22,000 £24,000 £24,000
Median salary % change year-on-year -8.33% - +2.13%
10th Percentile £18,700 £19,675 £22,200
90th Percentile £25,650 £26,600 £25,000
East of England median annual salary £24,000 £22,750 £23,000
% change year-on-year +5.49% -1.09% +6.98%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Suffolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Suffolk
Permanent vacancies in Suffolk with a recognized job title 571 968 896
% of permanent IT jobs with a recognized job title 98.79% 98.88% 97.50%
Number of salaries quoted 537 849 776
Suffolk median annual salary £40,000 £35,000 £39,000
Median salary % change year-on-year +14.29% -10.26% -2.50%
10th Percentile £22,750 £22,500 £23,000
90th Percentile £58,750 £57,500 £59,175
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Help Desk Support
Job Vacancy Trend in Suffolk

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in Suffolk.

Job vacancy trend for Help Desk Support in Suffolk

Help Desk Support
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Suffolk.

Salary trend for Help Desk Support in Suffolk

Help Desk Support
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Suffolk region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich - 4 £22,000 -
Bury St Edmunds +18 1 £26,000 +8.33%
Help Desk Support
East of England

Help Desk Support Skill Set
Top 29 Co-occurring IT Skills in Suffolk

For the 6 months to 17 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region featuring Help Desk Support in the job title.

1 4 (80.00%) Windows
1 4 (80.00%) Microsoft
1 4 (80.00%) Windows Server 2008
1 4 (80.00%) Windows 7
1 4 (80.00%) Windows Server 2012
2 3 (60.00%) Telecoms
2 3 (60.00%) Exchange Server 2007
2 3 (60.00%) Active Directory
2 3 (60.00%) HP
2 3 (60.00%) Microsoft Office
2 3 (60.00%) Windows XP
2 3 (60.00%) MS Exchange
2 3 (60.00%) Cisco
2 3 (60.00%) Office 365
2 3 (60.00%) Windows Server
3 1 (20.00%) Incident Management
3 1 (20.00%) Computer Science
3 1 (20.00%) Problem Management
3 1 (20.00%) jQuery
3 1 (20.00%) PowerShell
3 1 (20.00%) Analytical Skills
3 1 (20.00%) Windows 10
3 1 (20.00%) ITIL
3 1 (20.00%) SLA
3 1 (20.00%) HTML
3 1 (20.00%) JavaScript
3 1 (20.00%) SQL
3 1 (20.00%) VBScript
3 1 (20.00%) SQL Server

Help Desk Support Skill Set
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) Exchange Server 2007
1 3 (60.00%) MS Exchange
Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 3 (60.00%) Office 365
Database & Business Intelligence
1 1 (20.00%) SQL Server
General
1 3 (60.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (20.00%) HTML
1 1 (20.00%) jQuery
Miscellaneous
1 1 (20.00%) Analytical Skills
1 1 (20.00%) Computer Science
Operating Systems
1 4 (80.00%) Windows
1 4 (80.00%) Windows 7
1 4 (80.00%) Windows Server 2008
1 4 (80.00%) Windows Server 2012
2 3 (60.00%) Windows Server
2 3 (60.00%) Windows XP
3 1 (20.00%) Windows 10
Processes & Methodologies
1 1 (20.00%) Incident Management
1 1 (20.00%) ITIL
1 1 (20.00%) Problem Management
Programming Languages
1 1 (20.00%) JavaScript
1 1 (20.00%) PowerShell
1 1 (20.00%) SQL
1 1 (20.00%) VBScript
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 3 (60.00%) Active Directory
Vendors
1 4 (80.00%) Microsoft
2 3 (60.00%) Cisco
2 3 (60.00%) HP