Period
to 19 January 2018

The median annual salary for a Help Desk Support was £24,000 in advertised job vacancies in the East of England during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > East of England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 301 289 282
Rank change year-on-year -12 -7 -10
Permanent jobs requiring a Help Desk Support 49 72 94
As % of all permanent IT jobs advertised in the East of England 0.41% 0.58% 0.63%
As % of the Job Titles category 0.43% 0.60% 0.66%
Number of salaries quoted 50 61 89
East of England median annual salary £24,000 £22,500 £23,000
Median salary % change year-on-year +6.67% -2.17% +15.00%
10th Percentile £18,250 £17,750 £17,800
90th Percentile £30,000 £26,000 £34,250
England median annual salary £23,500 £22,500 £22,500
% change year-on-year +4.44% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,487 12,003 14,331
% of permanent IT jobs with a recognized job title 96.69% 96.80% 96.68%
Number of salaries quoted 9,419 9,882 11,863
East of England median annual salary £46,500 £45,000 £44,500
Median salary % change year-on-year +3.33% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,935
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Help Desk Support
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Support in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East of England.

Salary trend for Help Desk Support in the East of England

Help Desk Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Support in the East of England over the 6 months to 19 January 2018.

Salary histogram for Help Desk Support in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -10 35 £24,000 +4.35% 9
Essex +11 5 £22,000 +2.33%
Cambridgeshire -32 5 £30,000 +36.36% 2
Suffolk +12 4 £22,000 -8.33%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 January 2018, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 37 (75.51%) Windows
2 32 (65.31%) Microsoft Office
3 24 (48.98%) Active Directory
4 23 (46.94%) Microsoft
5 14 (28.57%) WAN
6 12 (24.49%) Windows 7
7 11 (22.45%) Asset Management
8 10 (20.41%) Windows Server 2012
8 10 (20.41%) Windows Server
9 9 (18.37%) IT Asset Management
9 9 (18.37%) Windows 10
10 8 (16.33%) Windows Server 2008
10 8 (16.33%) Service Management
10 8 (16.33%) ITSM
10 8 (16.33%) PBX
10 8 (16.33%) TCP/IP
10 8 (16.33%) Windows XP
10 8 (16.33%) MS Exchange
11 7 (14.29%) Telecoms
11 7 (14.29%) Office 365
12 6 (12.24%) DHCP
12 6 (12.24%) Citrix
13 5 (10.20%) HP
13 5 (10.20%) Hyper-V
13 5 (10.20%) Virtual Machines
14 4 (8.16%) Windows 8
14 4 (8.16%) B2B
15 3 (6.12%) Cisco
15 3 (6.12%) VPN
15 3 (6.12%) DNS

Help Desk Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.33%) MS Exchange
2 3 (6.12%) Exchange Server 2007
2 3 (6.12%) Exchange Server 2010
Applications
1 32 (65.31%) Microsoft Office
2 3 (6.12%) Microsoft Excel
3 2 (4.08%) Microsoft PowerPoint
Cloud Services
1 7 (14.29%) Office 365
Communications & Networking
1 14 (28.57%) WAN
2 8 (16.33%) PBX
2 8 (16.33%) TCP/IP
3 6 (12.24%) DHCP
4 3 (6.12%) DNS
4 3 (6.12%) LAN
4 3 (6.12%) VPN
5 2 (4.08%) Firewall
5 2 (4.08%) Wi-Fi
Database & Business Intelligence
1 2 (4.08%) SQL Server
Development Applications
1 2 (4.08%) JIRA
General
1 7 (14.29%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.04%) HTML
1 1 (2.04%) jQuery
Miscellaneous
1 3 (6.12%) Analytical Skills
2 2 (4.08%) CCTV
3 1 (2.04%) Blackberry
3 1 (2.04%) Driving Licence
Operating Systems
1 37 (75.51%) Windows
2 12 (24.49%) Windows 7
3 10 (20.41%) Windows Server
3 10 (20.41%) Windows Server 2012
4 9 (18.37%) Windows 10
5 8 (16.33%) Windows Server 2008
5 8 (16.33%) Windows XP
6 4 (8.16%) Windows 8
7 2 (4.08%) Linux
8 1 (2.04%) Windows Server 2003
8 1 (2.04%) Windows Vista
Processes & Methodologies
1 11 (22.45%) Asset Management
2 9 (18.37%) IT Asset Management
3 8 (16.33%) ITSM
3 8 (16.33%) Service Management
4 4 (8.16%) B2B
5 2 (4.08%) Data Migration
5 2 (4.08%) ITIL
5 2 (4.08%) Migration
5 2 (4.08%) Patch Management
5 2 (4.08%) Penetration Testing
5 2 (4.08%) Ticket Management
6 1 (2.04%) Process Improvement
Programming Languages
1 1 (2.04%) JavaScript
1 1 (2.04%) PowerShell
1 1 (2.04%) SQL
1 1 (2.04%) T-SQL
1 1 (2.04%) VBA
1 1 (2.04%) VBScript
Qualifications
1 2 (4.08%) SC Cleared
1 2 (4.08%) Security Cleared
Quality Assurance & Compliance
1 1 (2.04%) QA
System Software
1 24 (48.98%) Active Directory
2 5 (10.20%) Hyper-V
2 5 (10.20%) Virtual Machines
Vendors
1 23 (46.94%) Microsoft
2 6 (12.24%) Citrix
3 5 (10.20%) HP
4 3 (6.12%) Cisco