Period
to 25 July 2017

The median annual salary for a Help Desk Support was £22,500 in advertised job vacancies in the East of England during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > East of England
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 282 331 330
Rank change year-on-year +49 -1 -21
Permanent jobs requiring a Help Desk Support 81 50 78
As % of all permanent IT jobs advertised in the East of England 0.65% 0.35% 0.48%
As % of the Job Titles category 0.67% 0.37% 0.50%
Number of salaries quoted 75 44 78
East of England median annual salary £22,500 £23,000 £22,750
Median salary % change year-on-year -2.17% +1.10% +3.41%
10th Percentile £16,750 £18,000 £17,863
90th Percentile £26,300 £27,400 £27,000
England median annual salary £23,500 £23,000 £23,000
% change year-on-year +2.17% - -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 12023 13546 15661
As % of all permanent IT job vacancies advertised in the East of England 96.83% 96.01% 97.20%
Number of salaries quoted 9691 11258 12811
East of England median annual salary £45,000 £44,275 £42,500
Median salary % change year-on-year +1.64% +4.18% +6.25%
10th Percentile £26,000 £25,500 £25,000
90th Percentile £67,500 £67,500 £65,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Help Desk Support
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Support in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East of England.

Salary trend for Help Desk Support in the East of England

Help Desk Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Support in the East of England over the 6 months to 25 July 2017.

Salary histogram for Help Desk Support in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +33 55 £23,500 +2.17%
Essex +17 13 £18,500 -22.92% 2
Cambridgeshire -8 8 £19,000 -7.32% 3
Suffolk - 4 £25,000 - 1
Bedfordshire +19 1 £22,500 -4.26% 1
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 25 July 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 68 (83.95%) Windows
2 43 (53.09%) Microsoft Office
2 43 (53.09%) Active Directory
3 35 (43.21%) Microsoft
4 31 (38.27%) Office 365
5 29 (35.80%) Windows Server
5 29 (35.80%) Windows 7
6 26 (32.10%) MS Exchange
7 25 (30.86%) TCP/IP
7 25 (30.86%) Windows 10
8 22 (27.16%) Firewall
9 19 (23.46%) Driving Licence
10 15 (18.52%) ITIL
11 13 (16.05%) Citrix
12 12 (14.81%) HP
13 11 (13.58%) Wi-Fi
13 11 (13.58%) Wireless
13 11 (13.58%) Windows Server 2012
14 10 (12.35%) WAN
15 9 (11.11%) SharePoint
16 7 (8.64%) SC Cleared
16 7 (8.64%) Security Cleared
16 7 (8.64%) DHCP
16 7 (8.64%) MCP
16 7 (8.64%) MCSE
16 7 (8.64%) MCSA
16 7 (8.64%) DNS
16 7 (8.64%) Microsoft Certification
17 6 (7.41%) CRM
17 6 (7.41%) SQL

Help Desk Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (32.10%) MS Exchange
2 9 (11.11%) SharePoint
3 4 (4.94%) Exchange Server 2003
4 1 (1.23%) Exchange Server 2007
Applications
1 43 (53.09%) Microsoft Office
Business Applications
1 2 (2.47%) Dynamics AX
1 2 (2.47%) Dynamics CRM
1 2 (2.47%) Dynamics NAV
2 1 (1.23%) Orchard Housing
Cloud Services
1 31 (38.27%) Office 365
2 6 (7.41%) Cloud Computing
3 2 (2.47%) G Suite
Communications & Networking
1 25 (30.86%) TCP/IP
2 22 (27.16%) Firewall
3 11 (13.58%) Wi-Fi
3 11 (13.58%) Wireless
4 10 (12.35%) WAN
5 7 (8.64%) DHCP
5 7 (8.64%) DNS
6 5 (6.17%) LAN
7 3 (3.70%) PBX
8 2 (2.47%) Remote Desktop
8 2 (2.47%) VoIP
9 1 (1.23%) Internet
9 1 (1.23%) IP Telephony
9 1 (1.23%) Unified Communications
Database & Business Intelligence
1 5 (6.17%) SQL Server
2 2 (2.47%) SQL Server 2005
2 2 (2.47%) SQL Server 2008
General
1 4 (4.94%) Electronics
1 4 (4.94%) Manufacturing
2 3 (3.70%) Telecoms
3 2 (2.47%) Spanish Language
4 1 (1.23%) Back Office
4 1 (1.23%) Finance
4 1 (1.23%) French Language
4 1 (1.23%) Games
4 1 (1.23%) Turkish Language
Miscellaneous
1 19 (23.46%) Driving Licence
2 2 (2.47%) iPhone
2 2 (2.47%) Management Information System
2 2 (2.47%) PDA
3 1 (1.23%) Analytical Skills
3 1 (1.23%) CMDB
3 1 (1.23%) Computer Science
3 1 (1.23%) iPad
3 1 (1.23%) Smartphone
Operating Systems
1 68 (83.95%) Windows
2 29 (35.80%) Windows 7
2 29 (35.80%) Windows Server
3 25 (30.86%) Windows 10
4 11 (13.58%) Windows Server 2012
5 6 (7.41%) Windows Server 2008
6 4 (4.94%) Windows 8
6 4 (4.94%) Windows XP
7 3 (3.70%) Android
7 3 (3.70%) Windows Server 2003
7 3 (3.70%) Windows Vista
8 2 (2.47%) Apple iOS
8 2 (2.47%) Mac OS X
Processes & Methodologies
1 15 (18.52%) ITIL
2 6 (7.41%) CRM
3 4 (4.94%) Network Monitoring
4 3 (3.70%) Asset Management
4 3 (3.70%) IT Asset Management
4 3 (3.70%) ITSM
4 3 (3.70%) Kalman Filter
4 3 (3.70%) Problem Management
4 3 (3.70%) Process Improvement
4 3 (3.70%) Service Management
5 2 (2.47%) ERP
5 2 (2.47%) Line Management
6 1 (1.23%) Change Management
6 1 (1.23%) Configuration Management
6 1 (1.23%) Email Filtering
6 1 (1.23%) Incident Management
6 1 (1.23%) IT Strategy
6 1 (1.23%) People Management
6 1 (1.23%) Service Delivery
6 1 (1.23%) Web Filtering
Programming Languages
1 6 (7.41%) SQL
Qualifications
1 7 (8.64%) MCP
1 7 (8.64%) MCSA
1 7 (8.64%) MCSE
1 7 (8.64%) Microsoft Certification
1 7 (8.64%) SC Cleared
1 7 (8.64%) Security Cleared
2 4 (4.94%) Degree
3 1 (1.23%) A+ Certification
3 1 (1.23%) CCNA
3 1 (1.23%) Cisco Certification
Quality Assurance & Compliance
1 1 (1.23%) SLA
System Software
1 43 (53.09%) Active Directory
2 3 (3.70%) Hyper-V
2 3 (3.70%) XenApp
3 1 (1.23%) VMware Infrastructure
Systems Management
1 3 (3.70%) Backup Exec
1 3 (3.70%) Systems Management Server (SMS)
2 1 (1.23%) Norton AntiVirus
Vendors
1 35 (43.21%) Microsoft
2 13 (16.05%) Citrix
3 12 (14.81%) HP
4 5 (6.17%) VMware
5 4 (4.94%) Veeam
5 4 (4.94%) WatchGuard
6 3 (3.70%) Symantec
7 2 (2.47%) Cisco
7 2 (2.47%) Google
8 1 (1.23%) Apple
8 1 (1.23%) Juniper
8 1 (1.23%) Orchard
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