The median annual salary for a Help Desk Support was £22,500 in advertised job vacancies in the East of England during the 3 months to 26 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England / East of England
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 221 240 255
Rank change year-on-year +19 +15  
Permanent jobs requiring a Help Desk Support 31 23 28
As % of all permanent IT jobs advertised in the East of England 0.50% 0.31% 0.35%
As % of the Job Titles category 0.52% 0.33% 0.36%
Number of salaries quoted 29 21 27
Median salary £22,500 £20,500 £22,750
Median salary % change year-on-year +9.75% -9.89%  
90% offered a salary of more than £17,200 £20,000 £18,375
10% offered a salary of more than £26,000 £27,500 £26,000
UK excluding London median salary £22,000 £22,500 £22,000
% change year-on-year -2.22% +2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 6008 7038 7746
As % of all permanent IT job vacancies advertised in the East of England 96.56% 95.85% 97.57%
Number of salaries quoted 4805 5767 6303
Median salary £45,000 £44,000 £42,500
Median salary % change year-on-year +2.27% +3.52%  
90% offered a salary of more than £26,000 £26,500 £25,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East of England.

Salary trend for Help Desk Support in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 24 £22,500 +4.65% 1
Cambridgeshire +6 2 £15,500 -24.39% 1
Essex -1 2 £19,000 -20.83%
Suffolk - 2 £25,000 -
Bedfordshire - 1 £22,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 26 April 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 49 (79.03%) Windows
2 38 (61.29%) Active Directory
3 34 (54.84%) Windows 7
4 32 (51.61%) Microsoft Office
5 23 (37.10%) Microsoft
6 20 (32.26%) Office 365
7 18 (29.03%) Windows 10
7 18 (29.03%) TCP/IP
8 15 (24.19%) Firewall
8 15 (24.19%) ITIL
9 14 (22.58%) Windows Server
10 13 (20.97%) MS Exchange
11 12 (19.35%) SharePoint
12 11 (17.74%) WAN
13 9 (14.52%) Driving Licence
14 8 (12.90%) Wireless
14 8 (12.90%) DHCP
14 8 (12.90%) DNS
14 8 (12.90%) Citrix
14 8 (12.90%) MCP
15 7 (11.29%) MCSE
15 7 (11.29%) MCSA
15 7 (11.29%) Microsoft Certification
15 7 (11.29%) SC Cleared
15 7 (11.29%) Security Cleared
16 6 (9.68%) Windows Server 2008
16 6 (9.68%) Cloud Computing
16 6 (9.68%) Wi-Fi
16 6 (9.68%) HP
17 5 (8.06%) Windows 8

Help Desk Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (20.97%) MS Exchange
2 12 (19.35%) SharePoint
3 2 (3.23%) SharePoint 2013
4 1 (1.61%) BizTalk Server
Applications
1 32 (51.61%) Microsoft Office
2 2 (3.23%) Microsoft Excel
2 2 (3.23%) Microsoft PowerPoint
Business Applications
1 3 (4.84%) Dynamics CRM
2 2 (3.23%) Dynamics NAV
3 1 (1.61%) Dynamics AX
Cloud Services
1 20 (32.26%) Office 365
2 6 (9.68%) Cloud Computing
3 2 (3.23%) G Suite
Communications & Networking
1 18 (29.03%) TCP/IP
2 15 (24.19%) Firewall
3 11 (17.74%) WAN
4 8 (12.90%) DHCP
4 8 (12.90%) DNS
4 8 (12.90%) Wireless
5 6 (9.68%) Wi-Fi
6 4 (6.45%) Remote Desktop
7 3 (4.84%) LAN
8 1 (1.61%) Unified Communications
8 1 (1.61%) VoIP
Database & Business Intelligence
1 4 (6.45%) SQL Server
2 1 (1.61%) SQL Server 2005
2 1 (1.61%) SQL Server 2008
General
1 3 (4.84%) Telecoms
2 2 (3.23%) Finance
3 1 (1.61%) Back Office
3 1 (1.61%) Electronics
3 1 (1.61%) French Language
3 1 (1.61%) Games
3 1 (1.61%) Legal
3 1 (1.61%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.61%) .NET
Miscellaneous
1 9 (14.52%) Driving Licence
2 3 (4.84%) Analytical Skills
2 3 (4.84%) Data Centre
3 2 (3.23%) PDA
4 1 (1.61%) Enterprise Software
4 1 (1.61%) Fat Client
4 1 (1.61%) iPad
4 1 (1.61%) iPhone
4 1 (1.61%) Smartphone
4 1 (1.61%) Thin Client
Operating Systems
1 49 (79.03%) Windows
2 34 (54.84%) Windows 7
3 18 (29.03%) Windows 10
4 14 (22.58%) Windows Server
5 6 (9.68%) Windows Server 2008
6 5 (8.06%) Windows 8
7 4 (6.45%) Mac OS X
7 4 (6.45%) Windows Server 2003
7 4 (6.45%) Windows Vista
8 3 (4.84%) Windows Server 2012
9 2 (3.23%) Apple iOS
9 2 (3.23%) Windows XP
10 1 (1.61%) Android
Processes & Methodologies
1 15 (24.19%) ITIL
2 5 (8.06%) Process Improvement
3 4 (6.45%) CRM
4 3 (4.84%) Problem Management
5 2 (3.23%) Change Management
5 2 (3.23%) Coaching
5 2 (3.23%) Incident Management
5 2 (3.23%) Kalman Filter
5 2 (3.23%) Mathematics
5 2 (3.23%) Time Management
6 1 (1.61%) Business Analysis
6 1 (1.61%) Case Management
6 1 (1.61%) Customer Requirements
6 1 (1.61%) ERP
6 1 (1.61%) Line Management
6 1 (1.61%) Performance Management
6 1 (1.61%) Service Delivery
6 1 (1.61%) Service Management
6 1 (1.61%) Software Testing
6 1 (1.61%) Ticket Management
Programming Languages
1 4 (6.45%) SQL
2 2 (3.23%) C
3 1 (1.61%) C#
Qualifications
1 8 (12.90%) MCP
2 7 (11.29%) MCSA
2 7 (11.29%) MCSE
2 7 (11.29%) Microsoft Certification
2 7 (11.29%) SC Cleared
2 7 (11.29%) Security Cleared
3 3 (4.84%) Degree
4 1 (1.61%) CCNA
4 1 (1.61%) Cisco Certification
Quality Assurance & Compliance
1 1 (1.61%) ISO/IEC 27001
System Software
1 38 (61.29%) Active Directory
2 1 (1.61%) Hyper-V
2 1 (1.61%) Terminal Services
2 1 (1.61%) VMware ESXi
2 1 (1.61%) VMware Infrastructure
2 1 (1.61%) vSphere
Systems Management
1 2 (3.23%) Backup Exec
Vendors
1 23 (37.10%) Microsoft
2 8 (12.90%) Citrix
3 6 (9.68%) HP
4 2 (3.23%) Google
4 2 (3.23%) Sage
4 2 (3.23%) Symantec
5 1 (1.61%) Cisco
5 1 (1.61%) Juniper
5 1 (1.61%) VMware
King's Lynn, Norfolk
Agentis Solution
Salary: £22000 - £23000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
The British Antarctic Survey
Salary: £22,224 - £24,112
Posted: 21 days ago
Potters Bar, Hertfordshire
Sphere IT
Salary: From £19,500 to £30,000 per annum plus benefits and training
Posted: 23 days ago