Period
to 17 July 2018

The median annual salary for a Help Desk Support was £24,000 in advertised job vacancies in the East of England during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > East of England
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 326 289 342
Rank change year-on-year -37 +53 -1
Permanent jobs requiring a Help Desk Support 35 79 47
As % of all permanent IT jobs advertised in the East of England 0.29% 0.63% 0.33%
As % of the Job Titles category 0.30% 0.65% 0.34%
Number of salaries quoted 35 74 42
East of England median annual salary £24,000 £23,000 £23,000
Median salary % change year-on-year +4.35% - +2.22%
10th Percentile £19,600 £16,750 £18,050
90th Percentile £27,693 £26,500 £27,800
England median annual salary £22,500 £23,500 £23,000
% change year-on-year -4.26% +2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,760 12,119 13,642
% of permanent IT jobs with a recognized job title 96.79% 97.07% 96.25%
Number of salaries quoted 9,019 9,784 11,303
East of England median annual salary £46,500 £45,000 £44,500
Median salary % change year-on-year +3.33% +1.12% +4.71%
10th Percentile £26,250 £26,057 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Help Desk Support
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Support in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East of England.

Salary trend for Help Desk Support in the East of England

Help Desk Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Support in the East of England over the 6 months to 17 July 2018.

Salary histogram for Help Desk Support in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -32 28 £24,000 +2.13% 1
Cambridgeshire -15 4 £41,500 +118.42%
Essex +22 3 £23,000 +24.32% 2
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 July 2018, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Help Desk Support in the job title.

1 23 (65.71%) Windows
2 14 (40.00%) Microsoft
2 14 (40.00%) Active Directory
3 11 (31.43%) Microsoft Office
4 9 (25.71%) WAN
5 8 (22.86%) TCP/IP
5 8 (22.86%) LAN
6 7 (20.00%) Problem-Solving
7 6 (17.14%) Firewall
8 5 (14.29%) Electronics
8 5 (14.29%) Manufacturing
8 5 (14.29%) SLA
8 5 (14.29%) CRM
8 5 (14.29%) Windows Server
9 4 (11.43%) Windows 7
9 4 (11.43%) Linux
10 3 (8.57%) SSH
10 3 (8.57%) French Language
10 3 (8.57%) German Language
10 3 (8.57%) Wireless
10 3 (8.57%) LDAP
10 3 (8.57%) AIX
10 3 (8.57%) SOAP
10 3 (8.57%) ITIL
10 3 (8.57%) ActionScript
10 3 (8.57%) SQL Server
10 3 (8.57%) DNS
10 3 (8.57%) VMS
10 3 (8.57%) FTP
10 3 (8.57%) IBM

Help Desk Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.86%) MS Exchange
Applications
1 11 (31.43%) Microsoft Office
Business Applications
1 1 (2.86%) Orchard Housing
Cloud Services
1 3 (8.57%) Amazon AWS
1 3 (8.57%) Amazon EC2
1 3 (8.57%) Microsoft Azure
2 2 (5.71%) Office 365
Communications & Networking
1 9 (25.71%) WAN
2 8 (22.86%) LAN
2 8 (22.86%) TCP/IP
3 6 (17.14%) Firewall
4 3 (8.57%) DNS
4 3 (8.57%) FTP
4 3 (8.57%) HTTPS
4 3 (8.57%) Internet
4 3 (8.57%) SSH
4 3 (8.57%) SSL
4 3 (8.57%) Wireless
5 1 (2.86%) Remote Desktop
5 1 (2.86%) VoIP
Database & Business Intelligence
1 3 (8.57%) SQL Server
General
1 5 (14.29%) Electronics
1 5 (14.29%) Manufacturing
2 3 (8.57%) French Language
2 3 (8.57%) German Language
3 2 (5.71%) Spanish Language
3 2 (5.71%) Telecoms
4 1 (2.86%) Italian Language
4 1 (2.86%) Retail
Libraries, Frameworks & Software Standards
1 3 (8.57%) LDAP
1 3 (8.57%) REST
1 3 (8.57%) SOAP
Miscellaneous
1 2 (5.71%) Driving Licence
2 1 (2.86%) CMDB
Operating Systems
1 23 (65.71%) Windows
2 5 (14.29%) Windows Server
3 4 (11.43%) Linux
3 4 (11.43%) Windows 7
4 3 (8.57%) AIX
4 3 (8.57%) VMS
5 1 (2.86%) Mac OS
Processes & Methodologies
1 7 (20.00%) Problem-Solving
2 5 (14.29%) CRM
3 3 (8.57%) ITIL
3 3 (8.57%) Line Management
3 3 (8.57%) Problem Management
4 2 (5.71%) Agile Software Development
4 2 (5.71%) E-Commerce
5 1 (2.86%) Asset Management
5 1 (2.86%) B2B
5 1 (2.86%) Configuration Management
5 1 (2.86%) Decision-Making
5 1 (2.86%) Mentoring
5 1 (2.86%) Proactive Monitoring
5 1 (2.86%) Service Delivery
Programming Languages
1 3 (8.57%) ActionScript
1 3 (8.57%) ActionScript 2.0
2 2 (5.71%) SQL
Qualifications
1 1 (2.86%) DBS Check
Quality Assurance & Compliance
1 5 (14.29%) SLA
System Software
1 14 (40.00%) Active Directory
2 1 (2.86%) Hyper-V
2 1 (2.86%) VMware Infrastructure
Systems Management
1 1 (2.86%) SCCM
Vendors
1 14 (40.00%) Microsoft
2 3 (8.57%) IBM
3 1 (2.86%) Draytek
3 1 (2.86%) Orchard
3 1 (2.86%) VMware