Period
to 12 December 2017

The median annual salary for a Help Desk Support was £24,000 in advertised job vacancies in the East of England during the 6 months to 12 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > East of England
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 301 294 294
Rank change year-on-year -7 0 -23
Permanent jobs requiring a Help Desk Support 57 69 93
As % of all permanent IT jobs advertised in the East of England 0.47% 0.53% 0.62%
As % of the Job Titles category 0.49% 0.55% 0.64%
Number of salaries quoted 57 61 88
East of England median annual salary £24,000 £23,000 £23,000
Median salary % change year-on-year +4.35% - +12.20%
10th Percentile £18,500 £17,750 £18,425
90th Percentile £30,000 £26,000 £34,250
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11728 12611 14519
% of permanent IT jobs with a recognized job title 96.67% 96.69% 96.45%
Number of salaries quoted 9602 10439 12054
East of England median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Help Desk Support
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Support in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East of England.

Salary trend for Help Desk Support in the East of England

Help Desk Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Support in the East of England over the 6 months to 12 December 2017.

Salary histogram for Help Desk Support in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -4 39 £25,000 +8.70%
Cambridgeshire -31 9 £19,000 -13.64%
Suffolk +14 5 £22,000 -8.33%
Essex +18 4 £21,250 -11.46% 1
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 12 December 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 44 (77.19%) Windows
2 32 (56.14%) Microsoft Office
3 28 (49.12%) Microsoft
4 26 (45.61%) Active Directory
5 17 (29.82%) Windows Server
6 14 (24.56%) MS Exchange
7 12 (21.05%) Asset Management
7 12 (21.05%) WAN
7 12 (21.05%) IT Asset Management
8 11 (19.30%) Windows Server 2012
8 11 (19.30%) Citrix
8 11 (19.30%) PBX
8 11 (19.30%) Service Management
8 11 (19.30%) ITSM
9 10 (17.54%) Windows 7
10 9 (15.79%) Windows 10
11 8 (14.04%) Office 365
11 8 (14.04%) Windows Server 2008
11 8 (14.04%) TCP/IP
12 6 (10.53%) HP
12 6 (10.53%) DHCP
12 6 (10.53%) Windows XP
13 5 (8.77%) Telecoms
13 5 (8.77%) Hyper-V
14 4 (7.02%) VMware
14 4 (7.02%) Firewall
14 4 (7.02%) ITIL
15 3 (5.26%) LAN
15 3 (5.26%) Cisco
15 3 (5.26%) VPN

Help Desk Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (24.56%) MS Exchange
2 3 (5.26%) Exchange Server 2003
2 3 (5.26%) Exchange Server 2007
2 3 (5.26%) Exchange Server 2010
Applications
1 32 (56.14%) Microsoft Office
2 1 (1.75%) Microsoft Excel
Business Applications
1 1 (1.75%) Orchard Housing
Cloud Services
1 8 (14.04%) Office 365
Communications & Networking
1 12 (21.05%) WAN
2 11 (19.30%) PBX
3 8 (14.04%) TCP/IP
4 6 (10.53%) DHCP
5 4 (7.02%) Firewall
6 3 (5.26%) DNS
6 3 (5.26%) LAN
6 3 (5.26%) VPN
6 3 (5.26%) Wi-Fi
7 1 (1.75%) IP Telephony
7 1 (1.75%) Wireless
Database & Business Intelligence
1 2 (3.51%) SQL Server
General
1 5 (8.77%) Telecoms
2 1 (1.75%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.75%) HTML
1 1 (1.75%) jQuery
Miscellaneous
1 3 (5.26%) Driving Licence
2 2 (3.51%) Analytical Skills
3 1 (1.75%) Blackberry
3 1 (1.75%) CMDB
3 1 (1.75%) Computer Science
3 1 (1.75%) Management Information System
Operating Systems
1 44 (77.19%) Windows
2 17 (29.82%) Windows Server
3 11 (19.30%) Windows Server 2012
4 10 (17.54%) Windows 7
5 9 (15.79%) Windows 10
6 8 (14.04%) Windows Server 2008
7 6 (10.53%) Windows XP
8 1 (1.75%) Android
8 1 (1.75%) Windows Server 2003
8 1 (1.75%) Windows Vista
Processes & Methodologies
1 12 (21.05%) Asset Management
1 12 (21.05%) IT Asset Management
2 11 (19.30%) ITSM
2 11 (19.30%) Service Management
3 4 (7.02%) ITIL
4 3 (5.26%) Network Monitoring
5 2 (3.51%) B2B
6 1 (1.75%) Configuration Management
6 1 (1.75%) Continuous Improvement
6 1 (1.75%) Email Filtering
6 1 (1.75%) Incident Management
6 1 (1.75%) ITIL V3
6 1 (1.75%) Kalman Filter
6 1 (1.75%) People Management
6 1 (1.75%) Problem Management
6 1 (1.75%) Process Improvement
6 1 (1.75%) Service Delivery
6 1 (1.75%) Web Filtering
Programming Languages
1 2 (3.51%) SQL
2 1 (1.75%) JavaScript
2 1 (1.75%) PowerShell
2 1 (1.75%) T-SQL
2 1 (1.75%) VBA
2 1 (1.75%) VBScript
Quality Assurance & Compliance
1 1 (1.75%) QA
1 1 (1.75%) SLA
System Software
1 26 (45.61%) Active Directory
2 5 (8.77%) Hyper-V
3 3 (5.26%) Virtual Machines
4 2 (3.51%) XenApp
5 1 (1.75%) VMware Infrastructure
Systems Management
1 3 (5.26%) Systems Management Server (SMS)
Vendors
1 28 (49.12%) Microsoft
2 11 (19.30%) Citrix
3 6 (10.53%) HP
4 4 (7.02%) VMware
5 3 (5.26%) Cisco
5 3 (5.26%) Veeam
5 3 (5.26%) WatchGuard
6 1 (1.75%) Apple
6 1 (1.75%) Orchard