Period
to 18 November 2017

The median annual salary for a Help Desk Adviser was £17,000 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Adviser
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1167 1198 1292
Rank change year-on-year +31 +94 -1
Permanent jobs requiring a Help Desk Adviser 10 24 22
As % of all permanent IT jobs advertised in the UK 0.006% 0.013% 0.010%
As % of the Job Titles category 0.006% 0.013% 0.010%
Number of salaries quoted 10 16 21
UK median annual salary £17,000 £18,000 £18,000
Median salary % change year-on-year -5.56% - -20.00%
10th Percentile £16,713 £17,000 £17,000
90th Percentile £19,500 £32,750 £21,000
UK excluding London median annual salary £17,000 £18,000 £18,000
% change year-on-year -5.56% - -20.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Help Desk Adviser
Job Vacancy Trend

Job postings that featured Help Desk Adviser in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Adviser in the UK

Help Desk Adviser
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Adviser.

Salary trend for Help Desk Adviser in the UK

Help Desk Adviser
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Adviser within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +54 10 £17,000 -5.56%
England +12 10 £17,000 -5.56% 1
North of England +8 8 £17,000 -
North West -18 8 £17,000 -
Midlands +27 2 £19,000 -
West Midlands +17 2 £19,000 -

Help Desk Adviser Skill Set
Top 29 Co-occurring IT Skills

For the 6 months to 18 November 2017, Help Desk Adviser job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Adviser in the job title.

1 7 (70.00%) SQL
2 5 (50.00%) Data Protection
3 3 (30.00%) Analytical Skills
3 3 (30.00%) Microsoft
3 3 (30.00%) Windows
4 2 (20.00%) Microsoft Excel
5 1 (10.00%) Google
5 1 (10.00%) Windows Vista
5 1 (10.00%) Mathematics
5 1 (10.00%) Windows XP
5 1 (10.00%) B2B
5 1 (10.00%) Active Directory
5 1 (10.00%) Citrix
5 1 (10.00%) Internet
5 1 (10.00%) Biometrics
5 1 (10.00%) Remedy
5 1 (10.00%) Service Delivery
5 1 (10.00%) Management Information System
5 1 (10.00%) E-Procurement
5 1 (10.00%) Workflow
5 1 (10.00%) Finance
5 1 (10.00%) VLE
5 1 (10.00%) Customer Requirements
5 1 (10.00%) Windows 7
5 1 (10.00%) Windows 8
5 1 (10.00%) Line Management
5 1 (10.00%) SQL Server
5 1 (10.00%) Microsoft Office
5 1 (10.00%) C

Help Desk Adviser Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (20.00%) Microsoft Excel
2 1 (10.00%) Microsoft Office
Communications & Networking
1 1 (10.00%) Internet
Database & Business Intelligence
1 1 (10.00%) SQL Server
General
1 1 (10.00%) Finance
Miscellaneous
1 3 (30.00%) Analytical Skills
2 1 (10.00%) Management Information System
2 1 (10.00%) VLE
Operating Systems
1 3 (30.00%) Windows
2 1 (10.00%) Windows 7
2 1 (10.00%) Windows 8
2 1 (10.00%) Windows Vista
2 1 (10.00%) Windows XP
Processes & Methodologies
1 5 (50.00%) Data Protection
2 1 (10.00%) B2B
2 1 (10.00%) Biometrics
2 1 (10.00%) Customer Requirements
2 1 (10.00%) E-Procurement
2 1 (10.00%) Line Management
2 1 (10.00%) Mathematics
2 1 (10.00%) Service Delivery
2 1 (10.00%) Workflow
Programming Languages
1 7 (70.00%) SQL
2 1 (10.00%) C
System Software
1 1 (10.00%) Active Directory
Vendors
1 3 (30.00%) Microsoft
2 1 (10.00%) Citrix
2 1 (10.00%) Google
2 1 (10.00%) Remedy