Help Desk Support Engineer Job Trends

Help Desk Support Engineer
UK

The median Help Desk Support Engineer salary in the UK is £25,000 per year, according to job vacancies posted during the 6 months leading to 22 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Nov 2025
Same period 2024 Same period 2023
Rank 627 752 686
Rank change year-on-year +125 -66 +389
Permanent jobs requiring a Help Desk Support Engineer 10 6 24
As % of all permanent jobs in the UK 0.019% 0.009% 0.046%
As % of the Job Titles category 0.021% 0.009% 0.048%
Number of salaries quoted 8 1 23
10th Percentile - - -
25th Percentile £24,500 £27,500 £21,250
Median annual salary (50th Percentile) £25,000 £30,000 £22,500
Median % change year-on-year -16.67% +33.33% -21.05%
75th Percentile £28,438 £32,500 £32,625
90th Percentile £39,200 - £47,750
UK excluding London median annual salary £25,000 £30,000 £22,500
% change year-on-year -16.67% +33.33% -21.05%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,061 64,786 49,849
% of permanent jobs with a recognized job title 90.17% 94.56% 95.40%
Number of salaries quoted 30,303 36,624 38,666
10th Percentile £28,250 £31,250 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,500 £57,500 £60,000
Median % change year-on-year -6.96% -4.17% -
75th Percentile £73,750 £75,250 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,000 £52,500
% change year-on-year -6.86% -2.86% -

Help Desk Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support Engineer' in the job title relative to all permanent IT jobs advertised.

Help Desk Support Engineer job vacancy trend in the UK

Help Desk Support Engineer
Salary Trend

Salary distribution trend for Help Desk Support Engineer job vacancies in the UK.

Salary distribution trend for Help Desk Support Engineer job vacancies in the UK

Help Desk Support Engineer
Salary Histogram

Salary distribution for jobs citing Help Desk Support Engineer over the 6 months to 22 November 2025.

Salary histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 6 months to 22 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +80 7 £25,000 -16.67% 6
Scotland - 6 £25,000 -
England +103 2 £39,500 +31.67% 6
South East +44 1 £36,500 +21.67% 4
London - 1 £42,500 - 2

Help Desk Support Engineer Skill Set
Top 27 Co-Occurring Skills & Capabilities

For the 6 months to 22 November 2025, Help Desk Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support Engineer in the job title.

1 10 (100.00%) Microsoft
2 6 (60.00%) Cybersecurity
2 6 (60.00%) OneDrive
3 3 (30.00%) Microsoft 365
3 3 (30.00%) Windows
4 2 (20.00%) DBS Check
4 2 (20.00%) Kalman Filter
5 1 (10.00%) Active Directory
5 1 (10.00%) Adobe
5 1 (10.00%) Adobe Creative Suite
5 1 (10.00%) Aruba
5 1 (10.00%) AWS
5 1 (10.00%) Azure
5 1 (10.00%) Cisco
5 1 (10.00%) Customer Service
5 1 (10.00%) Draytek
5 1 (10.00%) Entra ID
5 1 (10.00%) Firewall
5 1 (10.00%) Fortinet
5 1 (10.00%) Google
5 1 (10.00%) Google Workspace
5 1 (10.00%) Logitech
5 1 (10.00%) Meraki
5 1 (10.00%) Microsoft Office
5 1 (10.00%) Okta
5 1 (10.00%) Project Planning
5 1 (10.00%) Yealink

Help Desk Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (10.00%) Adobe Creative Suite
1 1 (10.00%) Microsoft Office
Cloud Services
1 6 (60.00%) OneDrive
2 3 (30.00%) Microsoft 365
3 1 (10.00%) AWS
3 1 (10.00%) Azure
3 1 (10.00%) Entra ID
3 1 (10.00%) Google Workspace
Communications & Networking
1 1 (10.00%) Firewall
General
1 6 (60.00%) Social Skills
2 2 (20.00%) Inclusion and Diversity
2 2 (20.00%) Organisational Skills
Miscellaneous
1 6 (60.00%) Driving Licence
2 1 (10.00%) IPTV
2 1 (10.00%) Video Conferencing
Operating Systems
1 3 (30.00%) Windows
Processes & Methodologies
1 6 (60.00%) Cybersecurity
2 2 (20.00%) Kalman Filter
3 1 (10.00%) Customer Service
3 1 (10.00%) Project Planning
Qualifications
1 2 (20.00%) DBS Check
System Software
1 1 (10.00%) Active Directory
Vendors
1 10 (100.00%) Microsoft
2 1 (10.00%) Adobe
2 1 (10.00%) Aruba
2 1 (10.00%) Cisco
2 1 (10.00%) Draytek
2 1 (10.00%) Fortinet
2 1 (10.00%) Google
2 1 (10.00%) Logitech
2 1 (10.00%) Meraki
2 1 (10.00%) Okta
2 1 (10.00%) Yealink