Period
to 18 November 2017

The median annual salary for a Help Desk Support Engineer was £23,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Engineer
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1083 1144 1130
Rank change year-on-year +61 -14 -28
Permanent jobs requiring a Help Desk Support Engineer 94 78 184
As % of all permanent IT jobs advertised in the UK 0.053% 0.041% 0.084%
As % of the Job Titles category 0.055% 0.043% 0.087%
Number of salaries quoted 95 74 170
UK median annual salary £23,500 £23,000 £24,000
Median salary % change year-on-year +2.17% -4.17% +4.35%
10th Percentile £18,500 £20,000 £17,750
90th Percentile £28,900 £35,000 £31,775
UK excluding London median annual salary £23,500 £23,000 £23,500
% change year-on-year +2.17% -2.13% +4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Help Desk Support Engineer
Job Vacancy Trend

Job postings that featured Help Desk Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer.

Salary trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Engineer over the 6 months to 18 November 2017.

Salary histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 93 £23,500 +2.17% 7
UK excluding London +75 72 £23,500 +2.17% 6
London +9 26 £26,500 +16.48% 1
South East +31 23 £22,500 -14.29% 4
East of England +19 20 £24,000 +4.35%
North of England +19 18 £22,000 -10.20%
Yorkshire +43 12 £22,500 -1.10%
South West -9 6 £18,000 -20.00% 2
North West -17 6 £20,000 -20.00%
East Midlands +42 5 £29,000 +45.00%
Midlands +27 5 £29,000 +39.76%

Help Desk Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Engineer in the job title.

1 78 (82.98%) Windows
2 56 (59.57%) Active Directory
3 48 (51.06%) Microsoft
4 44 (46.81%) Microsoft Office
5 37 (39.36%) Windows 10
6 35 (37.23%) Windows 7
7 26 (27.66%) TCP/IP
8 25 (26.60%) Windows Server
9 23 (24.47%) Citrix
10 20 (21.28%) DHCP
10 20 (21.28%) Cisco
10 20 (21.28%) Office 365
11 17 (18.09%) DNS
12 16 (17.02%) Windows XP
13 15 (15.96%) LAN
14 14 (14.89%) WAN
14 14 (14.89%) Windows Server 2008
15 13 (13.83%) Windows 8
15 13 (13.83%) Windows Server 2012
15 13 (13.83%) ADSL
16 12 (12.77%) Wireless
16 12 (12.77%) Skype for Business
17 11 (11.70%) G Suite
17 11 (11.70%) Analytical Skills
17 11 (11.70%) Firewall
17 11 (11.70%) VoIP
17 11 (11.70%) HP
18 10 (10.64%) SLA
18 10 (10.64%) VPN
18 10 (10.64%) PhD

Help Desk Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.77%) Skype for Business
2 9 (9.57%) MS Exchange
3 3 (3.19%) Exchange Server 2010
4 1 (1.06%) Exchange Server 2013
4 1 (1.06%) Jetty
4 1 (1.06%) SharePoint
4 1 (1.06%) Tomcat
4 1 (1.06%) WebLogic
Applications
1 44 (46.81%) Microsoft Office
Cloud Services
1 20 (21.28%) Office 365
2 11 (11.70%) G Suite
3 3 (3.19%) Microsoft Azure
4 1 (1.06%) Amazon AWS
Communications & Networking
1 26 (27.66%) TCP/IP
2 20 (21.28%) DHCP
3 17 (18.09%) DNS
4 15 (15.96%) LAN
5 14 (14.89%) WAN
6 13 (13.83%) ADSL
7 12 (12.77%) Wireless
8 11 (11.70%) Firewall
8 11 (11.70%) VoIP
9 10 (10.64%) Cisco ASA
9 10 (10.64%) DSL
9 10 (10.64%) SAN
9 10 (10.64%) VPN
10 9 (9.57%) Broadband
11 4 (4.26%) PBX
11 4 (4.26%) Remote Desktop
12 2 (2.13%) Internet
12 2 (2.13%) POP3
12 2 (2.13%) SMTP
13 1 (1.06%) PABX
Database & Business Intelligence
1 1 (1.06%) SQL Server
General
1 5 (5.32%) Telecoms
2 2 (2.13%) Games
2 2 (2.13%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.06%) Middleware
Miscellaneous
1 11 (11.70%) Analytical Skills
2 5 (5.32%) Computer Science
3 3 (3.19%) Driving Licence
4 1 (1.06%) Fintech
4 1 (1.06%) iPad
4 1 (1.06%) Management Information System
4 1 (1.06%) Video\Live Streaming
4 1 (1.06%) Virtual Team
Operating Systems
1 78 (82.98%) Windows
2 37 (39.36%) Windows 10
3 35 (37.23%) Windows 7
4 25 (26.60%) Windows Server
5 16 (17.02%) Windows XP
6 14 (14.89%) Windows Server 2008
7 13 (13.83%) Windows 8
7 13 (13.83%) Windows Server 2012
8 10 (10.64%) Windows Server 2003
9 4 (4.26%) Linux
10 3 (3.19%) Windows Vista
Processes & Methodologies
1 5 (5.32%) Change Management
2 4 (4.26%) Runbook
3 3 (3.19%) B2B
3 3 (3.19%) ITIL
4 2 (2.13%) Open Source
4 2 (2.13%) Presales
4 2 (2.13%) Proactive Monitoring
4 2 (2.13%) SEO
5 1 (1.06%) Collaborative Working
5 1 (1.06%) Configuration Management
5 1 (1.06%) Incident Management
5 1 (1.06%) Load Balancing
5 1 (1.06%) Mathematics
5 1 (1.06%) Mentoring
5 1 (1.06%) Migration
5 1 (1.06%) Network Management
5 1 (1.06%) Problem Management
5 1 (1.06%) Risk Assessment
5 1 (1.06%) Service Management
5 1 (1.06%) Statistics
Programming Languages
1 4 (4.26%) SQL
2 3 (3.19%) Bash Shell
2 3 (3.19%) Perl
2 3 (3.19%) Ruby
3 1 (1.06%) C
3 1 (1.06%) Python
Qualifications
1 10 (10.64%) PhD
2 6 (6.38%) Degree
3 5 (5.32%) CCNA
3 5 (5.32%) Cisco Certification
4 4 (4.26%) MCSE
4 4 (4.26%) Microsoft Certification
5 3 (3.19%) CCNP
6 2 (2.13%) Security Cleared
7 1 (1.06%) MCP
7 1 (1.06%) MCSA
7 1 (1.06%) SC Cleared
Quality Assurance & Compliance
1 10 (10.64%) SLA
2 1 (1.06%) Data Quality
System Software
1 56 (59.57%) Active Directory
2 10 (10.64%) XenServer
3 4 (4.26%) Virtual Servers
3 4 (4.26%) VMware Infrastructure
3 4 (4.26%) vSphere
4 2 (2.13%) Hyper-V
Systems Management
1 10 (10.64%) Backup Exec
1 10 (10.64%) XenMobile
2 4 (4.26%) Microsoft Intune
3 1 (1.06%) Puppet
Vendors
1 48 (51.06%) Microsoft
2 23 (24.47%) Citrix
3 20 (21.28%) Cisco
4 11 (11.70%) HP
5 10 (10.64%) Google
5 10 (10.64%) Palo Alto
5 10 (10.64%) Veeam
6 5 (5.32%) VMware
7 4 (4.26%) Sophos
8 3 (3.19%) Apple
9 1 (1.06%) Aruba
9 1 (1.06%) Blue Coat
9 1 (1.06%) EMC
9 1 (1.06%) Juniper
9 1 (1.06%) McAfee
9 1 (1.06%) NetApp
9 1 (1.06%) NetScout
9 1 (1.06%) Remedy
9 1 (1.06%) Riverbed
9 1 (1.06%) Salesforce.com