The median annual salary for a Help Desk Support Engineer was £24,000 in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Engineer
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 857 894 868
Rank change year-on-year +37 -26  
Permanent jobs requiring a Help Desk Support Engineer 32 46 114
As % of all permanent IT jobs advertised in the UK 0.036% 0.047% 0.10%
As % of the Job Titles category 0.038% 0.049% 0.11%
Number of salaries quoted 32 44 103
Median salary £24,000 £23,000 £23,579
Median salary % change year-on-year +4.34% -2.45%  
90% offered a salary of more than £19,525 £20,000 £18,250
10% offered a salary of more than £33,750 £35,000 £32,050
UK excluding London median salary £24,000 £23,000 £23,579
% change year-on-year +4.34% -2.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85307 94661 107304
As % of all permanent IT job vacancies advertised in the UK 95.92% 96.51% 96.56%
Number of salaries quoted 283995 351566 402215
Median salary £47,000 £47,500 £45,000
Median salary % change year-on-year -1.05% +5.55%  
90% offered a salary of more than £26,250 £26,250 £25,500
10% offered a salary of more than £76,250 £72,500 £75,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year +4.93% +1.25%  

Help Desk Support Engineer
Job Vacancy Trend

Job postings that featured Help Desk Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer.

Salary trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Engineer over the 3 months to 29 June 2017.

Salary histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 32 £24,000 +4.34% 4
UK excluding London +13 26 £24,000 +4.34% 5
South East +29 7 £21,000 -6.66% 1
South West +3 7 £31,500 +21.15%
East of England -10 7 £24,000 +4.34% 3
London +26 6 £29,250 -7.14%
North of England -7 3 £22,500 -18.18%
Midlands +13 2 £28,000 +40.00%

Help Desk Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 June 2017, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Engineer in the job title.

1 48 (72.73%) Windows
2 39 (59.09%) Active Directory
3 30 (45.45%) Microsoft Office
4 28 (42.42%) Microsoft
5 20 (30.30%) Windows 7
6 17 (25.76%) Windows 10
7 16 (24.24%) Office 365
8 15 (22.73%) Windows Server
9 13 (19.70%) ITIL
10 12 (18.18%) MCSE
10 12 (18.18%) Microsoft Certification
11 11 (16.67%) Citrix
12 9 (13.64%) Firewall
12 9 (13.64%) DNS
12 9 (13.64%) MCSA
12 9 (13.64%) SharePoint
12 9 (13.64%) WAN
12 9 (13.64%) DHCP
12 9 (13.64%) Driving Licence
13 8 (12.12%) Windows Server 2012
13 8 (12.12%) Remote Desktop
13 8 (12.12%) MCP
13 8 (12.12%) Cisco
13 8 (12.12%) Finance
14 7 (10.61%) TCP/IP
14 7 (10.61%) SC Cleared
14 7 (10.61%) Security Cleared
15 6 (9.09%) Manufacturing Engineering
15 6 (9.09%) Cloud Computing
15 6 (9.09%) SLA

Help Desk Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.64%) SharePoint
2 5 (7.58%) MS Exchange
3 2 (3.03%) Blackberry Enterprise Server
4 1 (1.52%) SharePoint 2013
4 1 (1.52%) Skype for Business
Applications
1 30 (45.45%) Microsoft Office
2 3 (4.55%) Microsoft Excel
2 3 (4.55%) Microsoft PowerPoint
Business Applications
1 1 (1.52%) Dynamics CRM
Cloud Services
1 16 (24.24%) Office 365
2 6 (9.09%) Cloud Computing
3 2 (3.03%) G Suite
3 2 (3.03%) Microsoft Azure
Communications & Networking
1 9 (13.64%) DHCP
1 9 (13.64%) DNS
1 9 (13.64%) Firewall
1 9 (13.64%) WAN
2 8 (12.12%) Remote Desktop
3 7 (10.61%) TCP/IP
4 2 (3.03%) Internet
4 2 (3.03%) SAN
4 2 (3.03%) VLAN
5 1 (1.52%) VoIP
5 1 (1.52%) Wireless
Database & Business Intelligence
1 5 (7.58%) SQL Server
General
1 8 (12.12%) Finance
2 6 (9.09%) Manufacturing
3 5 (7.58%) Telecoms
4 2 (3.03%) Banking
4 2 (3.03%) French Language
4 2 (3.03%) German Language
5 1 (1.52%) Back Office
5 1 (1.52%) Law
Miscellaneous
1 9 (13.64%) Driving Licence
2 4 (6.06%) Hedge funds
3 3 (4.55%) Blackberry
3 3 (4.55%) iPad
3 3 (4.55%) iPhone
4 2 (3.03%) Clustering
4 2 (3.03%) Data Centre
4 2 (3.03%) EPoS
4 2 (3.03%) Fintech
5 1 (1.52%) Analytical Skills
5 1 (1.52%) Computer Science
5 1 (1.52%) Fat Client
5 1 (1.52%) Social Media
5 1 (1.52%) Thin Client
5 1 (1.52%) Virtual Team
Operating Systems
1 48 (72.73%) Windows
2 20 (30.30%) Windows 7
3 17 (25.76%) Windows 10
4 15 (22.73%) Windows Server
5 8 (12.12%) Windows Server 2012
6 5 (7.58%) Linux
6 5 (7.58%) Mac OS X
6 5 (7.58%) Windows XP
7 4 (6.06%) Windows 8
7 4 (6.06%) Windows Server 2008
8 3 (4.55%) Android
9 2 (3.03%) Apple iOS
Processes & Methodologies
1 13 (19.70%) ITIL
2 6 (9.09%) CAD
2 6 (9.09%) Manufacturing Engineering
3 3 (4.55%) Mathematics
4 2 (3.03%) Continuous Improvement
4 2 (3.03%) Continuous Improvement Process
4 2 (3.03%) Knowledge Management
4 2 (3.03%) Network Management
4 2 (3.03%) Proactive Monitoring
4 2 (3.03%) Problem Management
4 2 (3.03%) Service Delivery
5 1 (1.52%) CRM
5 1 (1.52%) ERP
5 1 (1.52%) Hardware Maintenance
5 1 (1.52%) IT Asset Management
5 1 (1.52%) Kalman Filter
5 1 (1.52%) Migration
5 1 (1.52%) Presales
5 1 (1.52%) User Acceptance Testing
5 1 (1.52%) Validation
Programming Languages
1 3 (4.55%) C
2 2 (3.03%) SQL
Qualifications
1 12 (18.18%) MCSE
1 12 (18.18%) Microsoft Certification
2 9 (13.64%) MCSA
3 8 (12.12%) MCP
4 7 (10.61%) SC Cleared
4 7 (10.61%) Security Cleared
5 5 (7.58%) Degree
6 3 (4.55%) CCNA
6 3 (4.55%) Cisco Certification
7 2 (3.03%) A+ Certification
7 2 (3.03%) CCENT
7 2 (3.03%) VTSP
8 1 (1.52%) CCNP
Quality Assurance & Compliance
1 6 (9.09%) SLA
2 1 (1.52%) ISO/IEC 27001
System Software
1 39 (59.09%) Active Directory
2 4 (6.06%) Hyper-V
Systems Management
1 2 (3.03%) SCCM
2 1 (1.52%) Microsoft Intune
Vendors
1 28 (42.42%) Microsoft
2 11 (16.67%) Citrix
3 8 (12.12%) Cisco
4 3 (4.55%) VMware
5 2 (3.03%) Apple
5 2 (3.03%) Bloomberg
5 2 (3.03%) Google
5 2 (3.03%) Reuters
6 1 (1.52%) Juniper
6 1 (1.52%) Sage
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £22000.00 - £25000.00 per annum
Posted: Yesterday
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Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
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Salary: £20000 - £25000 per annum + Benefits
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