The median annual salary for a Help Desk Support Engineer was £24,000 in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Engineer
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 818 867 862
Rank change year-on-year +49 -5  
Permanent jobs requiring a Help Desk Support Engineer 34 83 92
As % of all permanent IT jobs advertised in the UK 0.040% 0.079% 0.086%
As % of the Job Titles category 0.041% 0.082% 0.089%
Number of salaries quoted 34 73 88
Median salary £24,000 £25,000 £24,000
Median salary % change year-on-year -4.00% +4.16%  
90% offered a salary of more than £20,000 £20,150 £19,450
10% offered a salary of more than £31,900 £35,000 £28,650
UK excluding London median salary £23,500 £22,500 £23,500
% change year-on-year +4.44% -4.25%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82231 100619 103475
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.37% 96.63%
Number of salaries quoted 68306 84262 84520
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Help Desk Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Engineer in the job title.

Job vacancy trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer.

Salary trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Engineer over the 3 months to 29 March 2017.

Salary histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 29 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 34 £24,000 -4.00% 7
East of England +27 14 £24,000 +4.34%
Hertfordshire +18 11 £24,000 +4.34%
South East +45 9 £22,000 -4.34% 2
London +43 7 £34,000 +7.93% 3
Cheshunt - 7 £20,000 -
Surrey +38 4 £21,500 -5.49%
North West -6 2 £25,500 +13.33%
Suffolk - 2 £25,000 -
Bury St Edmunds - 2 £25,000 -
Brighton - 2 £20,500 -
Leatherhead - 2 £22,000 -
Manchester - 2 £25,500 -
East Sussex - 2 £20,500 -
Yorkshire +33 1 £25,500 +20.00% 1
Guildford +23 1 £22,000 -4.34%
Hampshire +23 1 £23,500 -4.08%
Buckinghamshire +16 1 £22,000 -29.03% 1
Essex +16 1 £22,500 -7.21%
West Sussex +9 1 £22,000 -
East Midlands -1 1 £27,000 +33.33% 1
North Yorkshire - 1 £25,500 -
Northamptonshire - 1 £27,000 - 1
Thurrock - 1 £22,500 -
City of London - 1 £19,000 - 1
High Wycombe - 1 £22,000 - 1
Godalming - 1 £20,500 -
York - 1 £25,500 -
Northampton - 1 £27,000 - 1

Help Desk Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Engineer in the job title.

1 62 (83.78%) Windows
2 50 (67.57%) Active Directory
3 40 (54.05%) MS Office
4 38 (51.35%) Microsoft
5 26 (35.14%) MS Excel
6 24 (32.43%) Windows 7
7 23 (31.08%) Windows Server
8 19 (25.68%) Microsoft Certification
9 18 (24.32%) Office 365
9 18 (24.32%) ITIL
10 17 (22.97%) MS Exchange
11 16 (21.62%) Windows 10
11 16 (21.62%) WAN
12 14 (18.92%) DHCP
12 14 (18.92%) DNS
12 14 (18.92%) Cisco
12 14 (18.92%) Firewall
12 14 (18.92%) Telecoms
13 13 (17.57%) SharePoint
13 13 (17.57%) MCSE
13 13 (17.57%) Citrix
14 12 (16.22%) SLA
15 10 (13.51%) MCSA
15 10 (13.51%) Windows XP
15 10 (13.51%) LAN
15 10 (13.51%) TCP/IP
15 10 (13.51%) Windows 8
16 9 (12.16%) Finance
17 8 (10.81%) Linux
17 8 (10.81%) MCP

Help Desk Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.97%) MS Exchange
2 13 (17.57%) SharePoint
3 5 (6.76%) Exchange Server 2003
3 5 (6.76%) Exchange Server 2010
4 3 (4.05%) SharePoint 2013
5 2 (2.70%) Blackberry Enterprise Server
5 2 (2.70%) Skype for Business
6 1 (1.35%) Exchange Server 2013
6 1 (1.35%) SharePoint 2010
Applications
1 40 (54.05%) MS Office
2 26 (35.14%) MS Excel
3 4 (5.41%) MS PowerPoint
4 1 (1.35%) MS Visio
Cloud Services
1 18 (24.32%) Office 365
2 8 (10.81%) Cloud Computing
3 2 (2.70%) Amazon AWS
3 2 (2.70%) G Suite
4 1 (1.35%) Adobe Creative Cloud
4 1 (1.35%) Azure Active Directory
4 1 (1.35%) Microsoft Azure
Communications & Networking
1 16 (21.62%) WAN
2 14 (18.92%) DHCP
2 14 (18.92%) DNS
2 14 (18.92%) Firewall
3 10 (13.51%) LAN
3 10 (13.51%) TCP/IP
4 7 (9.46%) VoIP
5 3 (4.05%) Internet
5 3 (4.05%) PBX
5 3 (4.05%) Remote Desktop
5 3 (4.05%) VPN
5 3 (4.05%) Wireless
6 1 (1.35%) Cisco IOS
6 1 (1.35%) Kerberos
6 1 (1.35%) MPLS
6 1 (1.35%) NetScaler
6 1 (1.35%) Network Security
6 1 (1.35%) SSL
6 1 (1.35%) VLAN
6 1 (1.35%) Wi-Fi
Database & Business Intelligence
1 8 (10.81%) SQL Server
2 3 (4.05%) SQL Server 2005
2 3 (4.05%) SQL Server 2008
3 1 (1.35%) Big Data
Development Applications
1 1 (1.35%) Visual Studio
General
1 14 (18.92%) Telecoms
2 9 (12.16%) Finance
3 3 (4.05%) Manufacturing
4 2 (2.70%) Banking
5 1 (1.35%) Back Office
5 1 (1.35%) French Language
5 1 (1.35%) German Language
5 1 (1.35%) Marketing
5 1 (1.35%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.70%) Web Services
2 1 (1.35%) HTML
Miscellaneous
1 8 (10.81%) Driving Licence
2 6 (8.11%) iPhone
3 5 (6.76%) iPad
4 3 (4.05%) Analytical Skills
4 3 (4.05%) Blackberry
4 3 (4.05%) Hedge funds
4 3 (4.05%) Video Conferencing
5 2 (2.70%) Data Centre
6 1 (1.35%) EPoS
6 1 (1.35%) Internet of Things
6 1 (1.35%) PKI
6 1 (1.35%) Replication
Operating Systems
1 62 (83.78%) Windows
2 24 (32.43%) Windows 7
3 23 (31.08%) Windows Server
4 16 (21.62%) Windows 10
5 10 (13.51%) Windows 8
5 10 (13.51%) Windows XP
6 8 (10.81%) Linux
6 8 (10.81%) Windows Server 2008
7 6 (8.11%) Windows Server 2012
8 5 (6.76%) Mac OS X
8 5 (6.76%) Windows Server 2003
9 3 (4.05%) Android
9 3 (4.05%) Windows Phone
10 2 (2.70%) Apple iOS
11 1 (1.35%) Unix
Processes & Methodologies
1 18 (24.32%) ITIL
2 5 (6.76%) Mathematics
2 5 (6.76%) Validation
3 4 (5.41%) Problem Management
3 4 (5.41%) WFM
4 3 (4.05%) Mobile Device Management
5 2 (2.70%) Continuous Improvement
5 2 (2.70%) Continuous Improvement Process
5 2 (2.70%) CRM
5 2 (2.70%) Knowledge Management
5 2 (2.70%) Network Management
5 2 (2.70%) Service Delivery
5 2 (2.70%) Time Management
6 1 (1.35%) Asset Management
6 1 (1.35%) E-Commerce
6 1 (1.35%) IT Asset Management
6 1 (1.35%) Migration
6 1 (1.35%) Network Monitoring
6 1 (1.35%) Performance Improvement
Programming Languages
1 5 (6.76%) SQL
2 4 (5.41%) C
3 1 (1.35%) JavaScript
Qualifications
1 19 (25.68%) Microsoft Certification
2 13 (17.57%) MCSE
3 10 (13.51%) MCSA
4 8 (10.81%) MCP
4 8 (10.81%) Security Cleared
5 7 (9.46%) SC Cleared
6 4 (5.41%) A+ Certification
6 4 (5.41%) Degree
7 3 (4.05%) MCTS
8 2 (2.70%) CCENT
8 2 (2.70%) CCNA
8 2 (2.70%) Cisco Certification
8 2 (2.70%) Network+ Certification
8 2 (2.70%) VTSP
9 1 (1.35%) HNC
Quality Assurance & Compliance
1 12 (16.22%) SLA
2 2 (2.70%) COBIT
System Software
1 50 (67.57%) Active Directory
2 4 (5.41%) Hyper-V
3 1 (1.35%) VMware Infrastructure
3 1 (1.35%) vSphere
3 1 (1.35%) XenApp
3 1 (1.35%) XenDesktop
Systems Management
1 3 (4.05%) Backup Exec
2 2 (2.70%) SCCM
3 1 (1.35%) Jamf Pro
3 1 (1.35%) XenMobile
Vendors
1 38 (51.35%) Microsoft
2 14 (18.92%) Cisco
3 13 (17.57%) Citrix
4 4 (5.41%) Dell
4 4 (5.41%) VMware
5 3 (4.05%) HP
5 3 (4.05%) IBM
5 3 (4.05%) Kaspersky
5 3 (4.05%) Veeam
5 3 (4.05%) Xerox
6 2 (2.70%) Bloomberg
6 2 (2.70%) Google
6 2 (2.70%) Juniper
6 2 (2.70%) Reuters
6 2 (2.70%) Sage
6 2 (2.70%) ServiceNow
7 1 (1.35%) Avaya
7 1 (1.35%) CheckPoint
7 1 (1.35%) Fortinet
7 1 (1.35%) Mitel
Swanley, Kent
Intotec
Salary: From £19,000 to £24,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Search Consultancy
Salary: £18000 - £22000 per annum
Posted: 5 days ago
London
XIST4 IT LIMITED
Salary: £28-40,000 + Bens
Posted: 13 days ago
High Wycombe
Bluetown Online LTD
Salary: Benefits
Posted: 8 days ago
Northampton
IQ Telecom
Salary: £25000 - £29000 per annum + Car Allowance and Mileage
Posted: 23 days ago
West London
Client Server
Salary: £25,000 to £35,000 + bonus + benefits
Posted: 16 days ago
City, London
Statesman Travel Limited
Salary: Up to £35,000 per annum
Posted: 21 days ago