The median contractor rate for a Help Desk Support Engineer was £110 per day in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Help Desk Support Engineer
UK
Rank 572 608 595
Rank change year-on-year +36 -13  
Contract jobs requiring a Help Desk Support Engineer 27 20 26
As % of all contract IT jobs advertised in the UK 0.060% 0.038% 0.050%
As % of the Job Titles category 0.064% 0.040% 0.052%
Number of daily rates quoted 9 11 4
Median daily rate £110 £150 £185
Median daily rate % change year-on-year -26.66% -18.91%  
90% offered a daily rate of more than £94 £120 £125
10% offered a daily rate of more than £176 £220 £200
UK excluding London median daily rate £118 £150 £200
% change year-on-year -21.66% -25.00%  
Number of hourly rates quoted 0 4 7
Median hourly rate - £25.00 £17.00
Median hourly rate % change year-on-year - +47.05%  
UK excluding London median hourly rate - £25.00 £16.75
% change year-on-year - +49.25%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42403 50275 49651
As % of all contract IT job vacancies advertised in the UK 94.81% 95.18% 94.82%
Number of daily rates quoted 27453 32530 30008
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £551
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1493 1573 1955
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Help Desk Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Engineer in the job title.

Job vacancy trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Engineer.

Contractor daily rate trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support Engineer over the 3 months to 23 March 2017.

Contractor daily rate histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Engineer.

Contractor hourly rate trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 22 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 21 £110 -26.66% 10
London +16 6 £110 -22.80% 3
South East +16 6 £141 -5.83% 4
West Midlands +16 4 - -
Buckinghamshire - 4 - - 3
Shropshire - 4 - -
Aylesbury - 4 - -
Bristol - 3 - -
South West - 3 - -
Scotland - 2 £119 -
Surrey +16 1 £125 -16.66% 1
Yorkshire +9 1 £95 -76.27%
Oxfordshire -12 1 £158 +5.00%
South Ayrshire - 1 £109 -
East of England - 1 £110 - 1
South Yorkshire - 1 £95 -
Cambridgeshire - 1 £110 -
Edinburgh - 1 £130 -
Egham - 1 £125 -
Huntingdon - 1 £110 -
Ayr - 1 £109 -
Sheffield - 1 £95 -

Help Desk Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Help Desk Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support Engineer in the job title.

1 35 (92.11%) Windows
2 27 (71.05%) MS Office
2 27 (71.05%) Active Directory
2 27 (71.05%) Windows 7
3 22 (57.89%) Microsoft
4 18 (47.37%) Android
5 17 (44.74%) Apple
6 16 (42.11%) HP
6 16 (42.11%) WAN
6 16 (42.11%) Office 365
7 15 (39.47%) SLA
7 15 (39.47%) Incident Management
8 14 (36.84%) RSA SecurID
8 14 (36.84%) Toshiba
8 14 (36.84%) Wireless
8 14 (36.84%) VPN
8 14 (36.84%) Dell
8 14 (36.84%) Smartphone
9 13 (34.21%) MS Excel
10 11 (28.95%) Windows 10
11 8 (21.05%) Analytical Skills
11 8 (21.05%) Coaching
11 8 (21.05%) Windows 8
11 8 (21.05%) DNA
11 8 (21.05%) ITIL
12 7 (18.42%) ITSM
12 7 (18.42%) Service Delivery
13 6 (15.79%) Data Centre
13 6 (15.79%) ITIL V3
13 6 (15.79%) Change Management

Help Desk Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) IBM Notes
2 1 (2.63%) Exchange Server 2003
2 1 (2.63%) Exchange Server 2007
2 1 (2.63%) Exchange Server 2013
2 1 (2.63%) MS Exchange
2 1 (2.63%) Skype for Business
Applications
1 27 (71.05%) MS Office
2 13 (34.21%) MS Excel
3 1 (2.63%) MS PowerPoint
3 1 (2.63%) Spreadsheet
Cloud Services
1 16 (42.11%) Office 365
2 1 (2.63%) Microsoft Azure
Communications & Networking
1 16 (42.11%) WAN
2 14 (36.84%) VPN
2 14 (36.84%) Wireless
3 5 (13.16%) LAN
4 2 (5.26%) Firewall
4 2 (5.26%) TCP/IP
5 1 (2.63%) Ethernet
5 1 (2.63%) Internet
5 1 (2.63%) Skype
General
1 1 (2.63%) German Language
1 1 (2.63%) Telecoms
Miscellaneous
1 14 (36.84%) RSA SecurID
1 14 (36.84%) Smartphone
2 8 (21.05%) Analytical Skills
3 6 (15.79%) Data Centre
4 5 (13.16%) Blackberry
5 1 (2.63%) NHS
Operating Systems
1 35 (92.11%) Windows
2 27 (71.05%) Windows 7
3 18 (47.37%) Android
4 11 (28.95%) Windows 10
5 8 (21.05%) Windows 8
6 4 (10.53%) Apple iOS
6 4 (10.53%) Windows XP
7 2 (5.26%) Windows Server
8 1 (2.63%) Windows NT
8 1 (2.63%) Windows Server 2012
Processes & Methodologies
1 15 (39.47%) Incident Management
2 8 (21.05%) Coaching
2 8 (21.05%) DNA
2 8 (21.05%) ITIL
3 7 (18.42%) ITSM
3 7 (18.42%) Service Delivery
4 6 (15.79%) Change Management
4 6 (15.79%) ITIL V3
5 5 (13.16%) Migration
6 1 (2.63%) Asset Management
6 1 (2.63%) Continuous Improvement
6 1 (2.63%) Network Management
6 1 (2.63%) Service Management
6 1 (2.63%) Software Licensing
6 1 (2.63%) Time Management
Qualifications
1 1 (2.63%) DBS Check
Quality Assurance & Compliance
1 15 (39.47%) SLA
System Software
1 27 (71.05%) Active Directory
2 1 (2.63%) VMware Infrastructure
Systems Management
1 2 (5.26%) SCCM
Vendors
1 22 (57.89%) Microsoft
2 17 (44.74%) Apple
3 16 (42.11%) HP
4 14 (36.84%) Dell
4 14 (36.84%) Toshiba
5 3 (7.89%) Lotus
6 2 (5.26%) ServiceNow
6 2 (5.26%) VMware
7 1 (2.63%) Google