Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 1143 1154 1271
Rank change year-on-year +11 +117 +12
Permanent jobs citing ServiceCenter 41 25 33
As % of all permanent IT jobs advertised in the UK 0.023% 0.014% 0.016%
As % of the Systems Management category 0.25% 0.17% 0.19%
Number of salaries quoted 36 13 31
UK median annual salary £31,000 £40,000 £47,500
Median salary % change year-on-year -22.50% -15.79% -5.00%
10th Percentile £26,250 £18,000 £27,500
90th Percentile £43,750 £51,250 £81,250
UK excluding London median annual salary £34,000 £43,750 £46,000
% change year-on-year -22.29% -4.89% +39.39%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 16,131 15,034 16,993
As % of all permanent IT jobs advertised in the UK 9.19% 8.67% 8.06%
Number of salaries quoted 12,993 12,177 13,849
UK median annual salary £53,000 £52,000 £50,000
Median salary % change year-on-year +1.92% +4.00% +6.95%
10th Percentile £31,250 £31,250 £30,000
90th Percentile £82,500 £80,000 £75,000
UK excluding London median annual salary £47,000 £45,000 £43,000
% change year-on-year +4.44% +4.65% +6.17%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 19 February 2018.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 39 £30,000 -18.37% 2
London +17 26 £27,500 +5.77% 1
UK excluding London -2 15 £34,000 -22.29% 1
Yorkshire +29 12 £32,500 +80.56%
North of England -7 12 £32,500 -31.58% 1
Scotland - 2 £55,000 -
South East +16 1 £34,000 -

For the 6 months to 19 February 2018, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceCenter.

1 40 (97.56%) HP
2 35 (85.37%) Microsoft
3 29 (70.73%) Windows
3 29 (70.73%) Active Directory
4 23 (56.10%) SCCM
5 22 (53.66%) SLA
5 22 (53.66%) LAN
6 20 (48.78%) ITIL
7 19 (46.34%) Microsoft Office
7 19 (46.34%) Backup Exec
8 18 (43.90%) Windows 7
9 17 (41.46%) MS Exchange
9 17 (41.46%) WAN
9 17 (41.46%) Cisco
9 17 (41.46%) SAN
10 16 (39.02%) Dell
10 16 (39.02%) VPN
10 16 (39.02%) Finance
10 16 (39.02%) Incident Management
10 16 (39.02%) Exchange Server 2010
11 14 (34.15%) Remedy
12 13 (31.71%) Apple
12 13 (31.71%) Citrix
13 12 (29.27%) Data Centre
14 11 (26.83%) Skype for Business
14 11 (26.83%) SQL Server
14 11 (26.83%) Microsoft Certification
14 11 (26.83%) MCDST
14 11 (26.83%) Ivanti
14 11 (26.83%) VMware Infrastructure

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (41.46%) MS Exchange
2 16 (39.02%) Exchange Server 2010
3 11 (26.83%) Skype for Business
4 10 (24.39%) IIS
4 10 (24.39%) SharePoint
5 5 (12.20%) Blackberry Enterprise Server
5 5 (12.20%) Exchange Server 2007
5 5 (12.20%) Exchange Server 2013
6 2 (4.88%) Confluence
Applications
1 19 (46.34%) Microsoft Office
2 5 (12.20%) Microsoft Excel
2 5 (12.20%) Microsoft PowerPoint
3 2 (4.88%) Microsoft Project
Business Applications
1 3 (7.32%) Remedy ITSM
2 1 (2.44%) Kondor
Cloud Services
1 10 (24.39%) Microsoft Azure
2 4 (9.76%) Office 365
Communications & Networking
1 22 (53.66%) LAN
2 17 (41.46%) SAN
2 17 (41.46%) WAN
3 16 (39.02%) VPN
4 10 (24.39%) DHCP
4 10 (24.39%) DNS
5 6 (14.63%) VLAN
6 5 (12.20%) ISDN
6 5 (12.20%) Network Security
6 5 (12.20%) TCP/IP
6 5 (12.20%) VoIP
7 4 (9.76%) Structured Cabling
8 3 (7.32%) Skype
9 1 (2.44%) Firewall
9 1 (2.44%) Unified Communications
9 1 (2.44%) Wireless
Database & Business Intelligence
1 11 (26.83%) SQL Server
2 9 (21.95%) Amazon RDS
Development Applications
1 2 (4.88%) JIRA
General
1 16 (39.02%) Finance
2 3 (7.32%) Banking
2 3 (7.32%) Telecoms
3 2 (4.88%) Automotive
4 1 (2.44%) Front Office
4 1 (2.44%) Private Banking
Job Titles
1 27 (65.85%) Analyst
2 24 (58.54%) Support Analyst
3 11 (26.83%) Systems Support Analyst
4 9 (21.95%) Systems Analyst
4 9 (21.95%) Systems Support
5 8 (19.51%) 1st/2nd Line Support
5 8 (19.51%) 1st/2nd Line Support Analyst
5 8 (19.51%) 2nd Line Support
5 8 (19.51%) 2nd Line Support Analyst
5 8 (19.51%) Active Directory Analyst
5 8 (19.51%) Active Directory Support
5 8 (19.51%) Active Directory Support Analyst
5 8 (19.51%) Citrix Analyst
5 8 (19.51%) Citrix Support
5 8 (19.51%) Citrix Support Analyst
5 8 (19.51%) Exchange Support
5 8 (19.51%) Senior Analyst
5 8 (19.51%) Senior Support Analyst
5 8 (19.51%) Senior Systems Analyst
6 6 (14.63%) Data Centre Engineer
Miscellaneous
1 12 (29.27%) Data Centre
2 10 (24.39%) Clustering
3 5 (12.20%) Blackberry
3 5 (12.20%) PKI
4 3 (7.32%) Analytical Skills
5 1 (2.44%) Fat Client
5 1 (2.44%) Thin Client
5 1 (2.44%) Virtual Team
Operating Systems
1 29 (70.73%) Windows
2 18 (43.90%) Windows 7
3 10 (24.39%) Windows Server
3 10 (24.39%) Windows Server 2012
4 9 (21.95%) Windows 10
5 6 (14.63%) Unix
6 5 (12.20%) Linux
Processes & Methodologies
1 20 (48.78%) ITIL
2 16 (39.02%) Incident Management
3 10 (24.39%) Coaching
4 8 (19.51%) ITSM
5 7 (17.07%) Change Control
6 6 (14.63%) Break/Fix
6 6 (14.63%) Change Management
6 6 (14.63%) Disaster Recovery
6 6 (14.63%) Proactive Management
7 5 (12.20%) Data Security
7 5 (12.20%) DevOps
7 5 (12.20%) ITIL V3
7 5 (12.20%) Migration
7 5 (12.20%) Service Delivery
7 5 (12.20%) Stakeholder Management
8 4 (9.76%) Project Management
9 3 (7.32%) Data Analysis
9 3 (7.32%) Lean Six Sigma
9 3 (7.32%) Six Sigma
10 2 (4.88%) Problem Management
Programming Languages
1 1 (2.44%) SQL
Qualifications
1 11 (26.83%) MCDST
1 11 (26.83%) Microsoft Certification
2 6 (14.63%) CCNA
2 6 (14.63%) Cisco Certification
3 5 (12.20%) MCITP
3 5 (12.20%) MCP
3 5 (12.20%) MCSA
4 3 (7.32%) ITIL Certification
5 2 (4.88%) Degree
5 2 (4.88%) PMP
5 2 (4.88%) SC Cleared
5 2 (4.88%) Security Cleared
Quality Assurance & Compliance
1 22 (53.66%) SLA
System Software
1 29 (70.73%) Active Directory
2 11 (26.83%) VMware Infrastructure
2 11 (26.83%) XenApp
3 10 (24.39%) Hyper-V
3 10 (24.39%) XenDesktop
3 10 (24.39%) XenServer
4 2 (4.88%) Microsoft App-V
4 2 (4.88%) Virtual Desktop
Systems Management
1 23 (56.10%) SCCM
2 19 (46.34%) Backup Exec
3 10 (24.39%) Microsoft Data Protection Manager
3 10 (24.39%) SCOM
4 5 (12.20%) Cisco CUCM
Vendors
1 40 (97.56%) HP
2 35 (85.37%) Microsoft
3 17 (41.46%) Cisco
4 16 (39.02%) Dell
5 14 (34.15%) Remedy
6 13 (31.71%) Apple
6 13 (31.71%) Citrix
7 11 (26.83%) Ivanti
7 11 (26.83%) VMware
8 10 (24.39%) CommVault
8 10 (24.39%) Veeam
9 8 (19.51%) Sophos
10 6 (14.63%) Bloomberg
10 6 (14.63%) Reuters
10 6 (14.63%) SAP
11 5 (12.20%) Huawei
12 1 (2.44%) EMC
12 1 (2.44%) Oracle
12 1 (2.44%) SolarWinds
12 1 (2.44%) Sybase