Period
to 18 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 18 June 2018 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 1141 1132 1244
Rank change year-on-year -9 +112 +22
Permanent jobs citing ServiceCenter 35 48 30
As % of all permanent IT jobs advertised in the UK 0.020% 0.028% 0.015%
As % of the Systems Management category 0.20% 0.32% 0.17%
Number of salaries quoted 25 28 25
UK median annual salary £31,500 £29,000 £42,500
Median salary % change year-on-year +8.62% -31.76% +25.01%
10th Percentile £20,500 £21,750 £27,700
90th Percentile £40,000 £45,625 £51,250
UK excluding London median annual salary £32,500 £40,000 £42,500
% change year-on-year -18.75% -5.88% +23.80%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 17,357 15,104 17,368
As % of all permanent IT jobs advertised in the UK 10.10% 8.78% 8.70%
Number of salaries quoted 13,669 12,193 14,053
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,138 £30,000
90th Percentile £85,000 £81,250 £75,000
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 18 June 2018.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 30 £32,500 +12.07% 2
UK excluding London -9 19 £32,500 -18.75% 2
London -5 16 £30,750 +6.03%
Yorkshire +18 9 £38,750 +21.09%
North of England -1 9 £38,750 -6.63%
Northern Ireland +7 5 £21,000 -10.64%
East of England -4 4 - -
South East - 1 £34,000 - 2

For the 6 months to 18 June 2018, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceCenter.

1 35 (100.00%) HP
2 28 (80.00%) Windows
2 28 (80.00%) Active Directory
3 27 (77.14%) Microsoft
4 21 (60.00%) ITIL
4 21 (60.00%) Windows 7
5 20 (57.14%) LAN
6 19 (54.29%) MS Exchange
6 19 (54.29%) VPN
6 19 (54.29%) Remedy
7 18 (51.43%) Cisco
8 17 (48.57%) SLA
9 16 (45.71%) SCCM
10 15 (42.86%) Incident Management
10 15 (42.86%) Dell
10 15 (42.86%) WAN
10 15 (42.86%) Exchange Server 2010
11 14 (40.00%) Microsoft Office
11 14 (40.00%) Microsoft Certification
11 14 (40.00%) Service Delivery
12 13 (37.14%) Finance
12 13 (37.14%) Data Centre
12 13 (37.14%) Windows 10
13 12 (34.29%) Backup Exec
13 12 (34.29%) Microsoft PowerPoint
13 12 (34.29%) SAN
13 12 (34.29%) Apple
13 12 (34.29%) MCP
13 12 (34.29%) Microsoft Excel
14 11 (31.43%) ITSM

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (54.29%) MS Exchange
2 15 (42.86%) Exchange Server 2010
3 8 (22.86%) Blackberry Enterprise Server
3 8 (22.86%) Exchange Server 2007
3 8 (22.86%) Exchange Server 2013
4 7 (20.00%) IIS
4 7 (20.00%) SharePoint
4 7 (20.00%) Skype for Business
Applications
1 14 (40.00%) Microsoft Office
2 12 (34.29%) Microsoft Excel
2 12 (34.29%) Microsoft PowerPoint
3 4 (11.43%) Acrobat
3 4 (11.43%) Microsoft Project
3 4 (11.43%) MS Visio
Business Applications
1 6 (17.14%) Remedy ITSM
Cloud Services
1 7 (20.00%) Microsoft Azure
2 4 (11.43%) Office 365
Communications & Networking
1 20 (57.14%) LAN
2 19 (54.29%) VPN
3 15 (42.86%) WAN
4 12 (34.29%) SAN
5 8 (22.86%) Network Security
5 8 (22.86%) TCP/IP
6 7 (20.00%) DHCP
6 7 (20.00%) DNS
7 5 (14.29%) ISDN
7 5 (14.29%) VLAN
7 5 (14.29%) VoIP
8 4 (11.43%) Internet
8 4 (11.43%) Remote Desktop
8 4 (11.43%) WebEx
9 3 (8.57%) Structured Cabling
10 2 (5.71%) Skype
Database & Business Intelligence
1 7 (20.00%) Amazon RDS
1 7 (20.00%) SQL Server
Development Applications
1 2 (5.71%) JIRA
General
1 13 (37.14%) Finance
2 2 (5.71%) Marketing
3 1 (2.86%) Automotive
Job Titles
1 18 (51.43%) Analyst
2 16 (45.71%) Support Analyst
3 7 (20.00%) Systems Support Analyst
4 5 (14.29%) 1st/2nd Line Support
4 5 (14.29%) 1st/2nd Line Support Analyst
4 5 (14.29%) 2nd Line Support
4 5 (14.29%) 2nd Line Support Analyst
4 5 (14.29%) Active Directory Analyst
4 5 (14.29%) Active Directory Support
4 5 (14.29%) Active Directory Support Analyst
4 5 (14.29%) Citrix Analyst
4 5 (14.29%) Citrix Support
4 5 (14.29%) Citrix Support Analyst
4 5 (14.29%) Data Centre Engineer
4 5 (14.29%) Exchange Support
4 5 (14.29%) Senior Analyst
4 5 (14.29%) Senior Support Analyst
4 5 (14.29%) Senior Systems Analyst
4 5 (14.29%) Systems Analyst
4 5 (14.29%) Systems Support
Libraries, Frameworks & Software Standards
1 4 (11.43%) CSS
Miscellaneous
1 13 (37.14%) Data Centre
2 8 (22.86%) Blackberry
3 7 (20.00%) Clustering
4 6 (17.14%) Management Information System
5 4 (11.43%) iPad
6 2 (5.71%) Fintech
6 2 (5.71%) PKI
7 1 (2.86%) Self-Motivation
Operating Systems
1 28 (80.00%) Windows
2 21 (60.00%) Windows 7
3 13 (37.14%) Windows 10
4 7 (20.00%) Unix
4 7 (20.00%) Windows Server
4 7 (20.00%) Windows Server 2012
5 5 (14.29%) Linux
6 4 (11.43%) Mac OS
6 4 (11.43%) Windows 2000
6 4 (11.43%) Windows XP
Processes & Methodologies
1 21 (60.00%) ITIL
2 15 (42.86%) Incident Management
3 14 (40.00%) Service Delivery
4 11 (31.43%) ITSM
5 9 (25.71%) Change Management
6 8 (22.86%) ITIL V3
6 8 (22.86%) Problem-Solving
7 7 (20.00%) Coaching
8 5 (14.29%) Break/Fix
8 5 (14.29%) Change Control
8 5 (14.29%) Data Security
8 5 (14.29%) DevOps
8 5 (14.29%) Proactive Management
9 4 (11.43%) Continuous Improvement
9 4 (11.43%) Information Management
9 4 (11.43%) Migration
9 4 (11.43%) Problem Management
9 4 (11.43%) Statistics
9 4 (11.43%) Vendor Relationship Management
10 2 (5.71%) Collaborative Working
Qualifications
1 14 (40.00%) Microsoft Certification
2 12 (34.29%) MCP
3 10 (28.57%) MCDST
4 8 (22.86%) MCITP
4 8 (22.86%) MCSA
5 5 (14.29%) CCNA
5 5 (14.29%) Cisco Certification
6 4 (11.43%) MCSE
7 2 (5.71%) SC Cleared
7 2 (5.71%) Security Cleared
Quality Assurance & Compliance
1 17 (48.57%) SLA
2 2 (5.71%) Actionable Recommendations
2 2 (5.71%) COBIT
System Software
1 28 (80.00%) Active Directory
2 8 (22.86%) XenApp
3 7 (20.00%) Hyper-V
3 7 (20.00%) VMware Infrastructure
3 7 (20.00%) XenDesktop
3 7 (20.00%) XenServer
4 2 (5.71%) Microsoft App-V
4 2 (5.71%) Virtual Desktop
Systems Management
1 16 (45.71%) SCCM
2 12 (34.29%) Backup Exec
3 8 (22.86%) Cisco CUCM
4 7 (20.00%) Microsoft Data Protection Manager
4 7 (20.00%) SCOM
5 4 (11.43%) Microsoft Intune
5 4 (11.43%) Systems Management Server (SMS)
Vendors
1 35 (100.00%) HP
2 27 (77.14%) Microsoft
3 19 (54.29%) Remedy
4 18 (51.43%) Cisco
5 15 (42.86%) Dell
6 12 (34.29%) Apple
7 9 (25.71%) Ivanti
8 8 (22.86%) Bloomberg
8 8 (22.86%) Citrix
8 8 (22.86%) Reuters
9 7 (20.00%) CommVault
9 7 (20.00%) Veeam
9 7 (20.00%) VMware
10 6 (17.14%) ServiceNow
11 5 (14.29%) Huawei
12 4 (11.43%) Adobe
12 4 (11.43%) Bomgar
12 4 (11.43%) MobileIron
12 4 (11.43%) Peregrine
12 4 (11.43%) Sophos