Period
to 21 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 1130 1152 1232
Rank change year-on-year +22 +80 +47
Permanent jobs citing ServiceCenter 36 36 34
As % of all permanent IT jobs advertised in the UK 0.021% 0.020% 0.017%
As % of the Systems Management category 0.21% 0.23% 0.20%
Number of salaries quoted 28 24 22
UK median annual salary £31,500 £29,000 £40,000
Median salary % change year-on-year +8.62% -27.50% +16.51%
10th Percentile £20,500 £26,250 £36,250
90th Percentile £48,750 £42,250 £51,250
UK excluding London median annual salary £21,000 £41,500 £42,500
% change year-on-year -49.40% -2.35% +23.80%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 17,502 15,802 17,374
As % of all permanent IT jobs advertised in the UK 10.45% 8.94% 8.93%
Number of salaries quoted 13,962 12,819 14,141
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,756 £31,000 £31,250
90th Percentile £85,000 £82,500 £77,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 21 September 2018.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 25 £38,000 +31.03% 2
UK excluding London +40 24 £21,000 -49.40% 2
London +47 13 £37,000 +27.59%
Northern Ireland +11 11 £21,000 -31.15%
Yorkshire +22 5 £47,500 +14.46% 2
North of England +20 5 £47,500 +14.46% 2
East of England +19 4 - -
South West -10 3 - -
South East - 1 £36,000 -

For the 6 months to 21 September 2018, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceCenter.

1 36 (100.00%) HP
2 33 (91.67%) ITIL
3 27 (75.00%) Active Directory
3 27 (75.00%) Service Delivery
4 25 (69.44%) Remedy
4 25 (69.44%) Microsoft
5 23 (63.89%) Windows
5 23 (63.89%) Incident Management
6 22 (61.11%) Windows 7
6 22 (61.11%) Data Centre
6 22 (61.11%) MS Exchange
6 22 (61.11%) VPN
7 21 (58.33%) TCP/IP
7 21 (58.33%) Cisco
7 21 (58.33%) Microsoft Certification
8 20 (55.56%) Microsoft Excel
8 20 (55.56%) MCP
8 20 (55.56%) Windows 10
8 20 (55.56%) Microsoft PowerPoint
9 18 (50.00%) Exchange Server 2010
9 18 (50.00%) LAN
9 18 (50.00%) WAN
9 18 (50.00%) Apple
10 16 (44.44%) Reuters
10 16 (44.44%) Bloomberg
10 16 (44.44%) Blackberry
10 16 (44.44%) Blackberry Enterprise Server
10 16 (44.44%) Finance
10 16 (44.44%) Dell
10 16 (44.44%) MCSA

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (61.11%) MS Exchange
2 18 (50.00%) Exchange Server 2010
3 16 (44.44%) Blackberry Enterprise Server
3 16 (44.44%) Exchange Server 2007
3 16 (44.44%) Exchange Server 2013
Applications
1 20 (55.56%) Microsoft Excel
1 20 (55.56%) Microsoft PowerPoint
2 8 (22.22%) Microsoft Office
3 4 (11.11%) Acrobat
3 4 (11.11%) Microsoft Project
3 4 (11.11%) MS Visio
Business Applications
1 6 (16.67%) Remedy ITSM
Cloud Services
1 9 (25.00%) Office 365
2 5 (13.89%) Microsoft Azure
Communications & Networking
1 22 (61.11%) VPN
2 21 (58.33%) TCP/IP
3 18 (50.00%) LAN
3 18 (50.00%) WAN
4 16 (44.44%) Network Security
5 5 (13.89%) DHCP
5 5 (13.89%) DNS
6 4 (11.11%) Internet
6 4 (11.11%) Remote Desktop
6 4 (11.11%) WebEx
7 3 (8.33%) NGN
7 3 (8.33%) VLAN
8 2 (5.56%) Intranet
8 2 (5.56%) SAN
8 2 (5.56%) Structured Cabling
Development Applications
1 2 (5.56%) JIRA
General
1 16 (44.44%) Finance
2 2 (5.56%) Legal
2 2 (5.56%) Marketing
Job Titles
1 14 (38.89%) Analyst
2 11 (30.56%) Support Analyst
3 5 (13.89%) Azure Engineer
4 3 (8.33%) Data Centre Engineer
4 3 (8.33%) Project Manager
4 3 (8.33%) Senior Manager
4 3 (8.33%) Senior Project Manager
4 3 (8.33%) Support Engineer
5 2 (5.56%) Consultant
5 2 (5.56%) IT Analyst
5 2 (5.56%) Management Consultant
5 2 (5.56%) Security Manager
5 2 (5.56%) Security Project Manager
5 2 (5.56%) Senior Consultant
5 2 (5.56%) Senior Management Consultant
5 2 (5.56%) Senior Service Management Consultant
5 2 (5.56%) Service Analyst
5 2 (5.56%) Service Management Consultant
6 1 (2.78%) Break Fix Engineer
6 1 (2.78%) Project Manager - Cybersecurity
Libraries, Frameworks & Software Standards
1 4 (11.11%) CSS
Miscellaneous
1 22 (61.11%) Data Centre
2 16 (44.44%) Blackberry
3 11 (30.56%) Management Information System
4 5 (13.89%) Replication
5 4 (11.11%) iPad
5 4 (11.11%) Self-Motivation
6 2 (5.56%) Fintech
Operating Systems
1 23 (63.89%) Windows
2 22 (61.11%) Windows 7
3 20 (55.56%) Windows 10
4 4 (11.11%) Mac OS
4 4 (11.11%) Windows 2000
4 4 (11.11%) Windows XP
5 2 (5.56%) Unix
6 1 (2.78%) Windows Server
Processes & Methodologies
1 33 (91.67%) ITIL
2 27 (75.00%) Service Delivery
3 23 (63.89%) Incident Management
4 16 (44.44%) ITIL V3
5 12 (33.33%) Change Management
6 9 (25.00%) Problem Management
6 9 (25.00%) Problem-Solving
7 6 (16.67%) ITSM
8 5 (13.89%) Migration
8 5 (13.89%) Root Cause Analysis
8 5 (13.89%) Service Management
8 5 (13.89%) Virtual Environments
9 4 (11.11%) Continuous Improvement
9 4 (11.11%) Information Management
9 4 (11.11%) Statistics
9 4 (11.11%) Vendor Relationship Management
10 3 (8.33%) Agile Software Development
10 3 (8.33%) Project Management
10 3 (8.33%) Stakeholder Management
10 3 (8.33%) Waterfall
Programming Languages
1 5 (13.89%) PowerShell
Qualifications
1 21 (58.33%) Microsoft Certification
2 20 (55.56%) MCP
3 16 (44.44%) MCDST
3 16 (44.44%) MCITP
3 16 (44.44%) MCSA
4 5 (13.89%) ITIL Foundation Certificate
4 5 (13.89%) MCSE
5 3 (8.33%) CCNA
5 3 (8.33%) Cisco Certification
Quality Assurance & Compliance
1 11 (30.56%) SLA
2 2 (5.56%) Actionable Recommendations
2 2 (5.56%) COBIT
System Software
1 27 (75.00%) Active Directory
2 5 (13.89%) Hyper-V
2 5 (13.89%) VMware Infrastructure
3 1 (2.78%) VMware ESXi
Systems Management
1 16 (44.44%) Cisco CUCM
2 7 (19.44%) SCCM
3 5 (13.89%) Backup Exec
3 5 (13.89%) HP Data Protector
4 4 (11.11%) Microsoft Intune
4 4 (11.11%) Systems Management Server (SMS)
Vendors
1 36 (100.00%) HP
2 25 (69.44%) Microsoft
2 25 (69.44%) Remedy
3 21 (58.33%) Cisco
4 18 (50.00%) Apple
5 16 (44.44%) Bloomberg
5 16 (44.44%) Dell
5 16 (44.44%) Reuters
6 9 (25.00%) VMware
7 7 (19.44%) Citrix
8 6 (16.67%) ServiceNow
9 5 (13.89%) Asigra
9 5 (13.89%) Veeam
10 4 (11.11%) Adobe
10 4 (11.11%) Bomgar
10 4 (11.11%) Ivanti
10 4 (11.11%) MobileIron
10 4 (11.11%) Peregrine
11 3 (8.33%) Mitel
12 2 (5.56%) BMC