Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 1107 1174 1191
Rank change year-on-year +67 +17 +93
Permanent jobs citing ServiceCenter 33 32 27
As % of all permanent IT jobs advertised in the UK 0.021% 0.018% 0.015%
As % of the Systems Management category 0.19% 0.20% 0.16%
Number of salaries quoted 30 30 14
UK median annual salary £28,250 £31,000 £47,500
Median salary % change year-on-year -8.87% -34.74% -20.83%
10th Percentile £17,400 £26,250 £18,000
90th Percentile £48,750 £42,275 £51,250
UK excluding London median annual salary £21,000 £32,500 £47,500
% change year-on-year -35.38% -31.58% +27.65%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 17,730 16,194 16,603
As % of all permanent IT jobs advertised in the UK 11.13% 9.01% 8.95%
Number of salaries quoted 13,964 13,258 13,419
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,500 £31,250 £31,250
90th Percentile £86,250 £82,500 £78,750
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 14 December 2018.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 26 £36,000 +20.00%
UK excluding London +58 22 £21,000 -35.38%
London +55 12 £30,250 +4.31%
North of England +37 11 £45,000 +38.46%
Yorkshire +20 11 £45,000 +38.46%
Northern Ireland - 7 £21,000 -
South West - 3 - -
South East - 1 £36,000 -

For the 6 months to 14 December 2018, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceCenter.

1 33 (100.00%) HP
2 28 (84.85%) Microsoft
3 27 (81.82%) Active Directory
4 26 (78.79%) ITIL
5 20 (60.61%) MS Exchange
6 18 (54.55%) Windows
6 18 (54.55%) Incident Management
7 17 (51.52%) Windows 7
8 16 (48.48%) TCP/IP
8 16 (48.48%) Service Delivery
9 15 (45.45%) Citrix
10 14 (42.42%) Apple
10 14 (42.42%) Data Centre
11 13 (39.39%) Windows 10
11 13 (39.39%) Exchange Server 2010
11 13 (39.39%) Cisco
11 13 (39.39%) VPN
11 13 (39.39%) LAN
11 13 (39.39%) WAN
12 12 (36.36%) SLA
12 12 (36.36%) SCCM
13 11 (33.33%) Remedy
13 11 (33.33%) Finance
13 11 (33.33%) VMware
14 10 (30.30%) Microsoft Certification
15 9 (27.27%) Dell
15 9 (27.27%) Reuters
15 9 (27.27%) Bloomberg
15 9 (27.27%) Blackberry
15 9 (27.27%) Blackberry Enterprise Server

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (60.61%) MS Exchange
2 13 (39.39%) Exchange Server 2010
3 9 (27.27%) Blackberry Enterprise Server
3 9 (27.27%) Exchange Server 2007
3 9 (27.27%) Exchange Server 2013
Applications
1 9 (27.27%) Microsoft Excel
1 9 (27.27%) Microsoft Office
1 9 (27.27%) Microsoft PowerPoint
Cloud Services
1 7 (21.21%) Microsoft Azure
1 7 (21.21%) Office 365
Communications & Networking
1 16 (48.48%) TCP/IP
2 13 (39.39%) LAN
2 13 (39.39%) VPN
2 13 (39.39%) WAN
3 9 (27.27%) Network Security
4 7 (21.21%) DHCP
4 7 (21.21%) DNS
5 3 (9.09%) NGN
6 2 (6.06%) Intranet
6 2 (6.06%) VLAN
7 1 (3.03%) SAN
7 1 (3.03%) Structured Cabling
General
1 11 (33.33%) Finance
2 4 (12.12%) Telecoms
3 3 (9.09%) Retail
4 2 (6.06%) Legal
5 1 (3.03%) Automotive
Job Titles
1 14 (42.42%) Analyst
2 10 (30.30%) Support Analyst
3 7 (21.21%) Azure Engineer
4 4 (12.12%) Service Analyst
5 3 (9.09%) 1st Line Support
5 3 (9.09%) Project Manager
5 3 (9.09%) Senior Manager
5 3 (9.09%) Senior Project Manager
6 2 (6.06%) 2nd Line Support Analyst
6 2 (6.06%) Active Directory Support Analyst
6 2 (6.06%) Citrix Support
6 2 (6.06%) Citrix Support Analyst
6 2 (6.06%) Data Centre Engineer
6 2 (6.06%) Help Desk Analyst
6 2 (6.06%) Help Desk Support
6 2 (6.06%) Help Desk Support Analyst
6 2 (6.06%) Security Manager
6 2 (6.06%) Security Project Manager
6 2 (6.06%) Service Desk Analyst
6 2 (6.06%) Windows Support Analyst
Miscellaneous
1 14 (42.42%) Data Centre
2 9 (27.27%) Blackberry
3 7 (21.21%) Management Information System
3 7 (21.21%) Replication
4 6 (18.18%) Self-Motivation
5 4 (12.12%) Analytical Skills
Operating Systems
1 18 (54.55%) Windows
2 17 (51.52%) Windows 7
3 13 (39.39%) Windows 10
4 5 (15.15%) Windows Server
5 4 (12.12%) Windows 8
6 3 (9.09%) Apple iOS
Processes & Methodologies
1 26 (78.79%) ITIL
2 18 (54.55%) Incident Management
3 16 (48.48%) Service Delivery
4 9 (27.27%) Change Management
4 9 (27.27%) ITIL V3
5 8 (24.24%) Problem-Solving
6 7 (21.21%) Problem Management
6 7 (21.21%) Root Cause Analysis
6 7 (21.21%) Virtual Environments
7 4 (12.12%) ITSM
7 4 (12.12%) Migration
7 4 (12.12%) Trend Analysis
8 3 (9.09%) Agile Software Development
8 3 (9.09%) Investment Management
8 3 (9.09%) PRINCE2
8 3 (9.09%) Project Management
8 3 (9.09%) Service Management
8 3 (9.09%) Stakeholder Management
8 3 (9.09%) Waterfall
9 2 (6.06%) Cybersecurity
Programming Languages
1 7 (21.21%) PowerShell
Qualifications
1 10 (30.30%) Microsoft Certification
2 9 (27.27%) MCDST
2 9 (27.27%) MCITP
2 9 (27.27%) MCP
2 9 (27.27%) MCSA
3 7 (21.21%) ITIL Foundation Certificate
4 2 (6.06%) CCNA
4 2 (6.06%) Cisco Certification
5 1 (3.03%) MCSE
Quality Assurance & Compliance
1 12 (36.36%) SLA
System Software
1 27 (81.82%) Active Directory
2 7 (21.21%) Hyper-V
2 7 (21.21%) VMware Infrastructure
3 1 (3.03%) VMware ESXi
Systems Management
1 12 (36.36%) SCCM
2 9 (27.27%) Cisco CUCM
3 7 (21.21%) Backup Exec
3 7 (21.21%) HP Data Protector
4 4 (12.12%) DameWare
Vendors
1 33 (100.00%) HP
2 28 (84.85%) Microsoft
3 15 (45.45%) Citrix
4 14 (42.42%) Apple
5 13 (39.39%) Cisco
6 11 (33.33%) Remedy
6 11 (33.33%) VMware
7 9 (27.27%) Bloomberg
7 9 (27.27%) Dell
7 9 (27.27%) Reuters
8 7 (21.21%) Asigra
8 7 (21.21%) Veeam
9 4 (12.12%) Bomgar
10 3 (9.09%) Canon
10 3 (9.09%) Mitel
11 2 (6.06%) Ivanti
11 2 (6.06%) Sophos
12 1 (3.03%) Intel