Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1180 1215 1260
Rank change year-on-year +35 +45 +15
Permanent jobs citing ServiceCenter 26 28 41
As % of all permanent IT jobs advertised in the UK 0.014% 0.015% 0.019%
As % of the Systems Management category 0.16% 0.17% 0.25%
Number of salaries quoted 23 17 36
UK median annual salary £32,000 £47,500 £67,500
Median salary % change year-on-year -32.63% -29.63% +35.00%
10th Percentile £26,250 £18,000 £27,125
90th Percentile £42,450 £51,250 £81,250
UK excluding London median annual salary £41,500 £47,500 £33,998
% change year-on-year -12.63% +39.72% +4.61%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 15870 16406 16709
As % of all permanent IT jobs advertised in the UK 8.77% 8.68% 7.69%
Number of salaries quoted 13019 13263 13571
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £31,250 £31,250 £30,000
90th Percentile £81,250 £77,500 £75,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +3.66%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 21 November 2017.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 23 £32,000 -32.63% 1
London +37 15 £29,000 - 1
UK excluding London +9 11 £41,500 -12.63%
Yorkshire +25 7 £41,500 +130.56%
North of England -2 7 £41,500 -12.63%
Scotland - 2 £55,000 -
Wales +15 1 - -
East of England - 1 £32,000 -

For the 6 months to 21 November 2017, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceCenter.

1 25 (96.15%) Microsoft
1 25 (96.15%) HP
2 17 (65.38%) Windows
2 17 (65.38%) Active Directory
3 15 (57.69%) Cisco
3 15 (57.69%) Data Centre
4 14 (53.85%) Microsoft Office
5 13 (50.00%) MS Exchange
5 13 (50.00%) Dell
6 12 (46.15%) LAN
6 12 (46.15%) SLA
7 11 (42.31%) VPN
7 11 (42.31%) SAN
7 11 (42.31%) Remedy
7 11 (42.31%) Microsoft Certification
7 11 (42.31%) Finance
8 10 (38.46%) ITIL
8 10 (38.46%) Change Control
9 9 (34.62%) WAN
9 9 (34.62%) Change Management
9 9 (34.62%) Windows 7
10 8 (30.77%) VMware Infrastructure
10 8 (30.77%) VMware
10 8 (30.77%) Citrix
10 8 (30.77%) MCP
10 8 (30.77%) MCSA
10 8 (30.77%) Exchange Server 2010
10 8 (30.77%) Exchange Server 2013
10 8 (30.77%) Windows Server
11 7 (26.92%) IIS

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (50.00%) MS Exchange
2 8 (30.77%) Exchange Server 2010
2 8 (30.77%) Exchange Server 2013
3 7 (26.92%) IIS
3 7 (26.92%) SharePoint
4 5 (19.23%) Blackberry Enterprise Server
4 5 (19.23%) Exchange Server 2007
4 5 (19.23%) Skype for Business
5 3 (11.54%) Apache
5 3 (11.54%) Office Communications Server
5 3 (11.54%) SharePoint 2010
5 3 (11.54%) SharePoint 2013
6 2 (7.69%) Confluence
Applications
1 14 (53.85%) Microsoft Office
2 5 (19.23%) Microsoft Excel
2 5 (19.23%) Microsoft PowerPoint
3 2 (7.69%) Microsoft Project
Business Applications
1 1 (3.85%) Kondor
Cloud Services
1 7 (26.92%) Microsoft Azure
2 6 (23.08%) Amazon AWS
3 1 (3.85%) Cloud Computing
3 1 (3.85%) Office 365
Communications & Networking
1 12 (46.15%) LAN
2 11 (42.31%) SAN
2 11 (42.31%) VPN
3 9 (34.62%) WAN
4 7 (26.92%) DNS
5 6 (23.08%) Structured Cabling
5 6 (23.08%) VLAN
6 5 (19.23%) Network Security
6 5 (19.23%) TCP/IP
7 4 (15.38%) DHCP
8 3 (11.54%) iSCSI
8 3 (11.54%) ISDN
8 3 (11.54%) VoIP
9 1 (3.85%) Firewall
9 1 (3.85%) Intranet
9 1 (3.85%) Skype
9 1 (3.85%) Unified Communications
9 1 (3.85%) Wireless
Database & Business Intelligence
1 5 (19.23%) SQL Server
2 3 (11.54%) Amazon RDS
Development Applications
1 2 (7.69%) JIRA
General
1 11 (42.31%) Finance
2 3 (11.54%) Banking
2 3 (11.54%) Law
2 3 (11.54%) Legal
3 1 (3.85%) Front Office
3 1 (3.85%) Private Banking
Job Titles
1 11 (42.31%) Analyst
2 10 (38.46%) Support Analyst
3 6 (23.08%) Data Centre Engineer
4 3 (11.54%) 1st/2nd Line Support
4 3 (11.54%) 1st/2nd Line Support Analyst
4 3 (11.54%) 2nd Line Support
4 3 (11.54%) 2nd Line Support Analyst
4 3 (11.54%) Active Directory Analyst
4 3 (11.54%) Active Directory Support
4 3 (11.54%) Active Directory Support Analyst
4 3 (11.54%) Exchange Support
4 3 (11.54%) Operations Engineer
4 3 (11.54%) Support Engineer
4 3 (11.54%) Technical Engineer
4 3 (11.54%) Technical Operations Engineer
4 3 (11.54%) Windows Engineer
4 3 (11.54%) Windows Support Analyst
4 3 (11.54%) Windows Support Engineer
5 2 (7.69%) Systems Analyst
5 2 (7.69%) Systems Support
Miscellaneous
1 15 (57.69%) Data Centre
2 5 (19.23%) Blackberry
3 4 (15.38%) Analytical Skills
3 4 (15.38%) Clustering
3 4 (15.38%) PKI
4 3 (11.54%) CMDB
4 3 (11.54%) Management Information System
4 3 (11.54%) Public Cloud
5 1 (3.85%) Fat Client
5 1 (3.85%) Thin Client
5 1 (3.85%) Virtual Team
Operating Systems
1 17 (65.38%) Windows
2 9 (34.62%) Windows 7
3 8 (30.77%) Windows Server
4 7 (26.92%) Unix
5 6 (23.08%) Linux
5 6 (23.08%) Windows 10
6 4 (15.38%) Windows Server 2012
7 3 (11.54%) CentOS
7 3 (11.54%) Red Hat Enterprise Linux
7 3 (11.54%) Windows Server 2008
8 1 (3.85%) Windows 8
Processes & Methodologies
1 10 (38.46%) Change Control
1 10 (38.46%) ITIL
2 9 (34.62%) Change Management
3 6 (23.08%) Break/Fix
3 6 (23.08%) Migration
3 6 (23.08%) Proactive Management
4 5 (19.23%) Disaster Recovery
4 5 (19.23%) Incident Management
4 5 (19.23%) ITIL V3
4 5 (19.23%) Service Delivery
5 3 (11.54%) Capacity Planning
5 3 (11.54%) Collaborative Working
5 3 (11.54%) Configuration Management
5 3 (11.54%) DevOps
5 3 (11.54%) Infrastructure Monitoring
5 3 (11.54%) Proactive Monitoring
6 2 (7.69%) Agile Project Management
6 2 (7.69%) Agile Software Development
6 2 (7.69%) Programme Management
6 2 (7.69%) Stakeholder Management
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 11 (42.31%) Microsoft Certification
2 8 (30.77%) MCP
2 8 (30.77%) MCSA
3 6 (23.08%) CCNA
3 6 (23.08%) Cisco Certification
3 6 (23.08%) MCSE
4 5 (19.23%) MCDST
4 5 (19.23%) MCITP
5 3 (11.54%) SC Cleared
5 3 (11.54%) Security Cleared
6 2 (7.69%) Degree
6 2 (7.69%) PMP
7 1 (3.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (46.15%) SLA
System Software
1 17 (65.38%) Active Directory
2 8 (30.77%) VMware Infrastructure
3 4 (15.38%) Hyper-V
3 4 (15.38%) XenDesktop
4 3 (11.54%) VMware ESXi
4 3 (11.54%) vSphere
5 1 (3.85%) XenApp
5 1 (3.85%) XenServer
Systems Management
1 5 (19.23%) Cisco CUCM
2 4 (15.38%) Backup Exec
2 4 (15.38%) Microsoft Data Protection Manager
2 4 (15.38%) SCOM
3 1 (3.85%) DameWare
3 1 (3.85%) SCCM
Vendors
1 25 (96.15%) HP
1 25 (96.15%) Microsoft
2 15 (57.69%) Cisco
3 13 (50.00%) Dell
4 11 (42.31%) Remedy
5 8 (30.77%) Citrix
5 8 (30.77%) VMware
6 6 (23.08%) Bloomberg
6 6 (23.08%) Reuters
7 5 (19.23%) Apple
8 4 (15.38%) CommVault
8 4 (15.38%) Veeam
9 3 (11.54%) Huawei
10 1 (3.85%) CheckPoint
10 1 (3.85%) EMC
10 1 (3.85%) Juniper
10 1 (3.85%) NetApp
10 1 (3.85%) SolarWinds
10 1 (3.85%) Symantec
10 1 (3.85%) Veritas