Period
to 21 July 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 21 July 2017 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
21 Jul 2017
Same period 2016 Same period 2015
Rank 1143 1252 1269
Rank change year-on-year +109 +17 +13
Permanent jobs citing ServiceCenter 49 29 49
As % of all permanent IT jobs advertised in the UK 0.027% 0.014% 0.022%
As % of the Systems Management category 0.31% 0.17% 0.29%
Number of salaries quoted 33 23 33
UK median annual salary £29,000 £37,500 £34,330
Median salary % change year-on-year -22.67% +9.23% +37.32%
10th Percentile £22,500 £29,650 £29,125
90th Percentile £45,250 £43,750 £77,500
UK excluding London median annual salary £40,000 £40,000 £33,998
% change year-on-year - +17.66% +38.77%

ServiceCenter is in the systems management skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

Systems Management Skills
UK
Permanent job vacancies with a requirement for systems management skills 15562 17306 16868
As % of all permanent IT job vacancies advertised in the UK 8.72% 8.54% 7.61%
Number of salaries quoted 12574 14040 13390
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% +5.56%
10th Percentile £30,000 £30,500 £29,475
90th Percentile £82,500 £75,000 £72,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Salary Histogram

The salary distribution of IT jobs citing ServiceCenter over the 6 months to 21 July 2017.

Salary histogram for ServiceCenter in the UK

ServiceCenter
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 21 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +94 42 £29,000 -22.67%
UK excluding London +87 29 £40,000 -
London +80 20 £29,000 +3.57%
North of England -26 14 £41,500 +3.75%
Yorkshire +37 12 £41,500 +130.56%
Wales +3 7 £40,000 +15.94%
South West +14 6 £43,750 -
Northern Ireland - 3 £23,500 -
North West -33 2 £45,625 +7.35%
East of England - 2 £32,000 -

For the 6 months to 21 July 2017, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceCenter.

1 44 (89.80%) HP
2 39 (79.59%) Microsoft
3 34 (69.39%) Active Directory
3 34 (69.39%) Windows
4 29 (59.18%) MS Exchange
5 27 (55.10%) ITIL
6 24 (48.98%) Microsoft Certification
7 22 (44.90%) Dell
8 21 (42.86%) VPN
8 21 (42.86%) LAN
8 21 (42.86%) MCSA
8 21 (42.86%) Finance
8 21 (42.86%) Exchange Server 2013
9 19 (38.78%) VMware
10 18 (36.73%) Incident Management
10 18 (36.73%) Windows 7
10 18 (36.73%) Exchange Server 2010
10 18 (36.73%) WAN
11 17 (34.69%) Microsoft Office
12 16 (32.65%) Management Information System
12 16 (32.65%) IIS
12 16 (32.65%) Linux
12 16 (32.65%) MCSE
12 16 (32.65%) Unix
12 16 (32.65%) DNS
12 16 (32.65%) Microsoft Azure
12 16 (32.65%) Amazon AWS
12 16 (32.65%) VMware Infrastructure
12 16 (32.65%) Windows Server
13 15 (30.61%) CMDB

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (59.18%) MS Exchange
2 21 (42.86%) Exchange Server 2013
3 18 (36.73%) Exchange Server 2010
4 16 (32.65%) IIS
5 13 (26.53%) SharePoint
6 10 (20.41%) Apache
7 8 (16.33%) Blackberry Enterprise Server
7 8 (16.33%) Exchange Server 2007
8 3 (6.12%) Office Communications Server
8 3 (6.12%) SharePoint 2010
8 3 (6.12%) SharePoint 2013
8 3 (6.12%) Skype for Business
Applications
1 17 (34.69%) Microsoft Office
2 8 (16.33%) Microsoft Excel
2 8 (16.33%) Microsoft PowerPoint
Business Applications
1 3 (6.12%) Remedy ITSM
Cloud Services
1 16 (32.65%) Amazon AWS
1 16 (32.65%) Microsoft Azure
2 5 (10.20%) Office 365
Communications & Networking
1 21 (42.86%) LAN
1 21 (42.86%) VPN
2 18 (36.73%) WAN
3 16 (32.65%) DNS
4 13 (26.53%) iSCSI
5 8 (16.33%) TCP/IP
6 6 (12.24%) Network Security
7 5 (10.20%) SAN
7 5 (10.20%) Telepresence
8 3 (6.12%) DHCP
8 3 (6.12%) ISDN
8 3 (6.12%) VoIP
9 2 (4.08%) Structured Cabling
9 2 (4.08%) VLAN
Database & Business Intelligence
1 6 (12.24%) Amazon RDS
1 6 (12.24%) SQL Server
Development Applications
1 1 (2.04%) JIRA
General
1 21 (42.86%) Finance
2 10 (20.41%) Law
3 6 (12.24%) Legal
4 2 (4.08%) Retail
4 2 (4.08%) Telecoms
Job Titles
1 20 (40.82%) Analyst
2 17 (34.69%) Support Analyst
3 11 (22.45%) Support Engineer
4 10 (20.41%) 1st/2nd Line Support
4 10 (20.41%) 1st/2nd Line Support Analyst
4 10 (20.41%) 2nd Line Support
4 10 (20.41%) 2nd Line Support Analyst
4 10 (20.41%) Active Directory Analyst
4 10 (20.41%) Active Directory Support
4 10 (20.41%) Active Directory Support Analyst
4 10 (20.41%) Exchange Support
4 10 (20.41%) Windows Engineer
4 10 (20.41%) Windows Support Analyst
4 10 (20.41%) Windows Support Engineer
5 3 (6.12%) IT Support
5 3 (6.12%) IT Support Specialist
5 3 (6.12%) Microsoft Engineer
5 3 (6.12%) Supplier Manager
5 3 (6.12%) Technical Engineer
5 3 (6.12%) Technical Operations Engineer
Miscellaneous
1 16 (32.65%) Management Information System
2 15 (30.61%) CMDB
3 13 (26.53%) Data Centre
4 12 (24.49%) Analytical Skills
5 10 (20.41%) Public Cloud
6 8 (16.33%) Blackberry
7 5 (10.20%) Mainframe
8 3 (6.12%) Clustering
8 3 (6.12%) Hybrid Cloud
8 3 (6.12%) PKI
9 2 (4.08%) Fintech
Operating Systems
1 34 (69.39%) Windows
2 18 (36.73%) Windows 7
3 16 (32.65%) Linux
3 16 (32.65%) Unix
3 16 (32.65%) Windows Server
4 13 (26.53%) Windows Server 2008
4 13 (26.53%) Windows Server 2012
5 10 (20.41%) CentOS
5 10 (20.41%) Red Hat Enterprise Linux
5 10 (20.41%) Windows 10
Processes & Methodologies
1 27 (55.10%) ITIL
2 18 (36.73%) Incident Management
3 12 (24.49%) Change Management
4 11 (22.45%) ITIL V3
5 10 (20.41%) Configuration Management
6 8 (16.33%) Change Control
6 8 (16.33%) Service Delivery
7 7 (14.29%) Problem Management
8 6 (12.24%) Service Management
9 5 (10.20%) Root Cause Analysis
9 5 (10.20%) Stakeholder Management
10 3 (6.12%) Continuous Improvement
10 3 (6.12%) Contract Management
10 3 (6.12%) DevOps
10 3 (6.12%) Information Security
10 3 (6.12%) Infrastructure Monitoring
10 3 (6.12%) Proactive Monitoring
10 3 (6.12%) Risk Assessment
10 3 (6.12%) Supplier Management
10 3 (6.12%) Supply Chain Management
Qualifications
1 24 (48.98%) Microsoft Certification
2 21 (42.86%) MCSA
3 16 (32.65%) MCSE
4 11 (22.45%) MCP
5 8 (16.33%) MCDST
5 8 (16.33%) MCITP
6 3 (6.12%) ISEB
6 3 (6.12%) SC Cleared
6 3 (6.12%) Security Cleared
7 2 (4.08%) CCNA
7 2 (4.08%) Cisco Certification
7 2 (4.08%) ITIL Certification
Quality Assurance & Compliance
1 7 (14.29%) SLA
2 3 (6.12%) ISO/IEC 19770
2 3 (6.12%) ISO/IEC 20000
System Software
1 34 (69.39%) Active Directory
2 16 (32.65%) VMware Infrastructure
3 3 (6.12%) Hyper-V
3 3 (6.12%) VMware ESXi
3 3 (6.12%) vSphere
3 3 (6.12%) XenDesktop
Systems Management
1 10 (20.41%) Backup Exec
2 8 (16.33%) Cisco CUCM
3 3 (6.12%) Microsoft Data Protection Manager
3 3 (6.12%) SCOM
Vendors
1 44 (89.80%) HP
2 39 (79.59%) Microsoft
3 22 (44.90%) Dell
4 19 (38.78%) VMware
5 13 (26.53%) Cisco
5 13 (26.53%) Citrix
5 13 (26.53%) Remedy
6 8 (16.33%) Apple
6 8 (16.33%) Bloomberg
6 8 (16.33%) Reuters
7 6 (12.24%) Oracle
8 5 (10.20%) Peregrine
8 5 (10.20%) Sun
9 3 (6.12%) BMC
9 3 (6.12%) CommVault
9 3 (6.12%) Huawei
9 3 (6.12%) IBM
9 3 (6.12%) Snow
9 3 (6.12%) SolarWinds
9 3 (6.12%) Veeam