Period
to 23 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceCenter over the 6 months to 23 February 2020 with a comparison to the same period in the previous 2 years.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 1011 1089 1184
Rank change year-on-year +78 +95 -19
Permanent jobs citing ServiceCenter 9 28 42
As % of all permanent IT jobs advertised in the UK 0.007% 0.019% 0.024%
As % of the Systems Management category 0.058% 0.16% 0.26%
Number of salaries quoted 9 27 37
UK median annual salary £25,000 £29,000 £30,000
Median salary % change year-on-year -13.79% -3.33% -25.00%
10th Percentile £22,276 £17,100 £26,250
90th Percentile £25,400 £48,750 £43,500
UK excluding London median annual salary £25,000 £23,000 £33,250
% change year-on-year +8.70% -30.83% -16.88%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 15,540 17,219 16,466
As % of all permanent IT jobs advertised in the UK 12.76% 11.44% 9.34%
Number of salaries quoted 11,896 13,453 13,257
UK median annual salary £60,000 £57,500 £52,500
Median salary % change year-on-year +4.35% +9.52% +1.94%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £95,000 £87,500 £82,500
UK excluding London median annual salary £50,000 £50,000 £46,500
% change year-on-year - +7.53% +3.33%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceCenter.

Salary trend for ServiceCenter in the UK

ServiceCenter
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +86 7 £25,000 +8.70%
England +94 5 £23,690 -18.31%
Channel Islands - 4 £25,000 -
South East - 3 £23,690 -
London +56 2 £24,000 -17.24%

For the 6 months to 23 February 2020, IT jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceCenter.

1 9 (100.00%) Microsoft
1 9 (100.00%) HP
2 7 (77.78%) Cisco
2 7 (77.78%) Microsoft Certification
2 7 (77.78%) MCITP
3 6 (66.67%) Windows 10
3 6 (66.67%) Finance
3 6 (66.67%) Windows 7
3 6 (66.67%) Exchange Server 2010
3 6 (66.67%) Active Directory
3 6 (66.67%) WAN
3 6 (66.67%) VPN
3 6 (66.67%) Windows
3 6 (66.67%) MS Exchange
3 6 (66.67%) LAN
4 4 (44.44%) MCSA
4 4 (44.44%) Microsoft Excel
4 4 (44.44%) ITIL
4 4 (44.44%) MCP
4 4 (44.44%) TCP/IP
4 4 (44.44%) Dell
4 4 (44.44%) Apple
4 4 (44.44%) Reuters
4 4 (44.44%) Bloomberg
4 4 (44.44%) Remedy
4 4 (44.44%) Blackberry
4 4 (44.44%) Blackberry Enterprise Server
4 4 (44.44%) ITIL V3
4 4 (44.44%) Cisco CUCM
4 4 (44.44%) Exchange Server 2013

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (66.67%) Exchange Server 2010
1 6 (66.67%) MS Exchange
2 4 (44.44%) Blackberry Enterprise Server
2 4 (44.44%) Exchange Server 2007
2 4 (44.44%) Exchange Server 2013
Applications
1 4 (44.44%) Microsoft Excel
1 4 (44.44%) Microsoft PowerPoint
2 2 (22.22%) Microsoft Office
Communications & Networking
1 6 (66.67%) LAN
1 6 (66.67%) VPN
1 6 (66.67%) WAN
2 4 (44.44%) Network Security
2 4 (44.44%) TCP/IP
3 3 (33.33%) VoIP
3 3 (33.33%) WebEx
General
1 6 (66.67%) Finance
2 3 (33.33%) Telecoms
Job Titles
1 7 (77.78%) Desktop Engineer
1 7 (77.78%) Desktop Support
1 7 (77.78%) Desktop Support Engineer
1 7 (77.78%) Support Engineer
2 2 (22.22%) Analyst
2 2 (22.22%) Service Analyst
2 2 (22.22%) Service Desk Analyst
2 2 (22.22%) Service Desk Support
2 2 (22.22%) Service Desk Support Analyst
3 1 (11.11%) 1st Line Service Desk Analyst
3 1 (11.11%) 1st Line Support
3 1 (11.11%) 1st Line Support Analyst
3 1 (11.11%) 1st/2nd Line Service Desk Analyst
3 1 (11.11%) 1st/2nd Line Support
3 1 (11.11%) 1st/2nd Line Support Analyst
3 1 (11.11%) 2nd Line Service Desk Analyst
3 1 (11.11%) 2nd Line Support
3 1 (11.11%) 2nd Line Support Analyst
3 1 (11.11%) Support Analyst
Miscellaneous
1 4 (44.44%) Blackberry
1 4 (44.44%) Data Centre
2 3 (33.33%) CMDB
Operating Systems
1 6 (66.67%) Windows
1 6 (66.67%) Windows 10
1 6 (66.67%) Windows 7
Processes & Methodologies
1 4 (44.44%) Incident Management
1 4 (44.44%) ITIL
1 4 (44.44%) ITIL V3
1 4 (44.44%) Service Delivery
2 3 (33.33%) Data Protection
3 2 (22.22%) Problem-Solving
Qualifications
1 7 (77.78%) MCITP
1 7 (77.78%) Microsoft Certification
2 4 (44.44%) MCDST
2 4 (44.44%) MCP
2 4 (44.44%) MCSA
3 3 (33.33%) A+ Certification
3 3 (33.33%) CCNA
3 3 (33.33%) Cisco Certification
3 3 (33.33%) MCSE
3 3 (33.33%) Network+ Certification
System Software
1 6 (66.67%) Active Directory
Systems Management
1 4 (44.44%) Cisco CUCM
2 3 (33.33%) OpenView
Vendors
1 9 (100.00%) HP
1 9 (100.00%) Microsoft
2 7 (77.78%) Cisco
3 4 (44.44%) Apple
3 4 (44.44%) Bloomberg
3 4 (44.44%) Dell
3 4 (44.44%) Remedy
3 4 (44.44%) Reuters
4 2 (22.22%) Citrix