Period
to 20 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 887 847 900
Rank change year-on-year -40 +53 -18
Contract jobs citing ServiceCenter 10 22 19
As % of all contract IT jobs advertised in the UK 0.010% 0.022% 0.018%
As % of the Systems Management category 0.071% 0.20% 0.15%
Number of daily rates quoted 5 17 16
UK median daily rate £190 £70 £385
Median daily rate % change year-on-year +171.43% -81.82% +24.09%
10th Percentile £180 £65 £258
90th Percentile £195 £75 £465
UK excluding London median daily rate £193 - £260
Number of hourly rates quoted 2 0 1
UK median hourly rate £11.33 - £15.92
UK excluding London median hourly rate £11.33 - £15.92

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Contract vacancies with a requirement for systems management skills 14,130 11,274 12,403
As % of all contract IT jobs advertised in the UK 13.73% 11.41% 11.50%
Number of daily rates quoted 9,493 7,465 7,943
UK median daily rate £488 £465 £425
Median daily rate % change year-on-year +4.84% +9.41% +6.25%
10th Percentile £285 £263 £263
90th Percentile £650 £613 £588
UK excluding London median daily rate £428 £413 £388
% change year-on-year +3.64% +6.45% +3.33%
Number of hourly rates quoted 387 263 279
UK median hourly rate £18.70 £18.00 £25.00
Median hourly rate % change year-on-year +3.89% -28.00% +23.85%
10th Percentile £12.15 £10.75 £13.00
90th Percentile £47.00 £47.50 £46.30
UK excluding London median hourly rate £17.50 £17.45 £27.00
% change year-on-year +0.32% -35.39% +33.76%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 10 £190 +171.43% 2
UK excluding London - 7 £193 - 2
North of England - 5 £193 - 2
North West - 5 £193 -
London -37 3 £180 +157.14%
South East - 2 - -

For the 6 months to 20 September 2018, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceCenter.

1 9 (90.00%) ITSM
2 7 (70.00%) ITIL
2 7 (70.00%) HP
3 6 (60.00%) Service Management
4 4 (40.00%) Change Management
4 4 (40.00%) Windows
4 4 (40.00%) Security Cleared
4 4 (40.00%) Infrastructure Management
4 4 (40.00%) ITIL Foundation Certificate
5 3 (30.00%) ITIL V3
5 3 (30.00%) Knowledge Management
5 3 (30.00%) Remedy ITSM
5 3 (30.00%) BMC
5 3 (30.00%) CA
5 3 (30.00%) Remedy
5 3 (30.00%) Peregrine
5 3 (30.00%) Apple
5 3 (30.00%) Chat Support
6 2 (20.00%) NHS
6 2 (20.00%) French Language
6 2 (20.00%) Analytical Skills
6 2 (20.00%) Electronic Patient Records
7 1 (10.00%) Line Management
7 1 (10.00%) Root Cause Analysis
7 1 (10.00%) Capacity Management
7 1 (10.00%) Problem Management
7 1 (10.00%) SC Cleared
7 1 (10.00%) NetBackup
7 1 (10.00%) Retail
7 1 (10.00%) Symantec

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (30.00%) Remedy ITSM
Communications & Networking
1 1 (10.00%) SAN
Database & Business Intelligence
1 2 (20.00%) Electronic Patient Records
General
1 2 (20.00%) French Language
2 1 (10.00%) Retail
Job Titles
1 6 (60.00%) Administrator
2 4 (40.00%) Systems Administrator
3 2 (20.00%) Service Desk Engineer
4 1 (10.00%) Senior Storage Engineer
4 1 (10.00%) Service Desk Team Leader
4 1 (10.00%) Storage Engineer
4 1 (10.00%) Team Leader
Miscellaneous
1 2 (20.00%) Analytical Skills
1 2 (20.00%) NHS
2 1 (10.00%) EPoS
Operating Systems
1 4 (40.00%) Windows
2 1 (10.00%) Unix
Processes & Methodologies
1 9 (90.00%) ITSM
2 7 (70.00%) ITIL
3 6 (60.00%) Service Management
4 4 (40.00%) Change Management
4 4 (40.00%) Infrastructure Management
5 3 (30.00%) Chat Support
5 3 (30.00%) ITIL V3
5 3 (30.00%) Knowledge Management
6 1 (10.00%) Capacity Management
6 1 (10.00%) Line Management
6 1 (10.00%) Problem Management
6 1 (10.00%) Root Cause Analysis
6 1 (10.00%) Storage Management
Qualifications
1 4 (40.00%) ITIL Foundation Certificate
1 4 (40.00%) Security Cleared
2 1 (10.00%) SC Cleared
Systems Management
1 1 (10.00%) NetBackup
Vendors
1 7 (70.00%) HP
2 3 (30.00%) Apple
2 3 (30.00%) BMC
2 3 (30.00%) CA
2 3 (30.00%) Peregrine
2 3 (30.00%) Remedy
3 1 (10.00%) EMC
3 1 (10.00%) IBM
3 1 (10.00%) NetApp
3 1 (10.00%) Symantec