Period
to 14 December 2018

The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 893 874 874
Rank change year-on-year -19 0 +36
Contract jobs citing ServiceCenter 10 14 15
As % of all contract IT jobs advertised in the UK 0.010% 0.014% 0.015%
As % of the Systems Management category 0.066% 0.11% 0.13%
Number of daily rates quoted 5 8 12
UK median daily rate £190 £70 £410
Median daily rate % change year-on-year +171.43% -82.93% +215.38%
10th Percentile £180 £65 £91
90th Percentile £195 £391 £454
UK excluding London median daily rate £193 - £91
Number of hourly rates quoted 0 0 2
UK median hourly rate - - £13.66
UK excluding London median hourly rate - - £13.66

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Contract vacancies with a requirement for systems management skills 15,244 12,209 11,721
As % of all contract IT jobs advertised in the UK 14.53% 11.83% 11.37%
Number of daily rates quoted 10,264 8,271 7,490
UK median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +9.09%
10th Percentile £301 £263 £263
90th Percentile £650 £625 £588
UK excluding London median daily rate £445 £423 £400
% change year-on-year +5.33% +5.63% +6.67%
Number of hourly rates quoted 388 282 270
UK median hourly rate £17.50 £17.50 £20.87
Median hourly rate % change year-on-year - -16.13% +8.31%
10th Percentile £12.25 £11.25 £12.73
90th Percentile £47.00 £47.50 £55.00
UK excluding London median hourly rate £17.50 £16.19 £21.63
% change year-on-year +8.09% -25.13% +13.64%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Top 5 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 10 £190 +171.43%
London +7 5 £180 +157.14%
North West - 5 £193 -
UK excluding London - 5 £193 -
North of England - 5 £193 -

For the 6 months to 14 December 2018, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceCenter.

1 9 (90.00%) ITIL
1 9 (90.00%) ITSM
2 6 (60.00%) Windows
3 5 (50.00%) HP
3 5 (50.00%) BMC
3 5 (50.00%) CA
3 5 (50.00%) Peregrine
3 5 (50.00%) Apple
3 5 (50.00%) Remedy
3 5 (50.00%) Knowledge Management
3 5 (50.00%) Remedy ITSM
3 5 (50.00%) ITIL V3
3 5 (50.00%) Chat Support
4 4 (40.00%) Infrastructure Management
4 4 (40.00%) ITIL Foundation Certificate
4 4 (40.00%) Service Management
4 4 (40.00%) Change Management
5 3 (30.00%) Analytical Skills
5 3 (30.00%) Security Cleared
6 2 (20.00%) French Language
6 2 (20.00%) Retail
6 2 (20.00%) EPoS
7 1 (10.00%) LoadRunner
7 1 (10.00%) ISEB
7 1 (10.00%) Unix
7 1 (10.00%) Microsoft Excel
7 1 (10.00%) FTP
7 1 (10.00%) HTTP
7 1 (10.00%) TCP/IP
7 1 (10.00%) Oracle

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (10.00%) Microsoft Excel
1 1 (10.00%) Microsoft PowerPoint
1 1 (10.00%) Microsoft Project
Business Applications
1 5 (50.00%) Remedy ITSM
Communications & Networking
1 1 (10.00%) FTP
1 1 (10.00%) HTTP
1 1 (10.00%) TCP/IP
Database & Business Intelligence
1 1 (10.00%) SQL Server
Development Applications
1 1 (10.00%) LoadRunner
General
1 2 (20.00%) French Language
1 2 (20.00%) Retail
Job Titles
1 4 (40.00%) Administrator
1 4 (40.00%) Service Desk Engineer
1 4 (40.00%) Systems Administrator
2 1 (10.00%) Analyst
2 1 (10.00%) EPoS Engineer
2 1 (10.00%) Performance Analyst
2 1 (10.00%) Performance Test Analyst
2 1 (10.00%) Service Desk Team Leader
2 1 (10.00%) Team Leader
2 1 (10.00%) Test Analyst
Libraries, Frameworks & Software Standards
1 1 (10.00%) SOAP
1 1 (10.00%) Web Services
Miscellaneous
1 3 (30.00%) Analytical Skills
2 2 (20.00%) EPoS
Operating Systems
1 6 (60.00%) Windows
2 1 (10.00%) Unix
Processes & Methodologies
1 9 (90.00%) ITIL
1 9 (90.00%) ITSM
2 5 (50.00%) Chat Support
2 5 (50.00%) ITIL V3
2 5 (50.00%) Knowledge Management
3 4 (40.00%) Change Management
3 4 (40.00%) Infrastructure Management
3 4 (40.00%) Service Management
4 1 (10.00%) Performance Testing
4 1 (10.00%) Problem-Solving
4 1 (10.00%) SDLC
4 1 (10.00%) Software Testing
4 1 (10.00%) Validation
Qualifications
1 4 (40.00%) ITIL Foundation Certificate
2 3 (30.00%) Security Cleared
3 1 (10.00%) Degree
3 1 (10.00%) ISEB
Systems Management
1 1 (10.00%) HP Quality Center
Vendors
1 5 (50.00%) Apple
1 5 (50.00%) BMC
1 5 (50.00%) CA
1 5 (50.00%) HP
1 5 (50.00%) Peregrine
1 5 (50.00%) Remedy
2 1 (10.00%) Oracle
2 1 (10.00%) VMware