Period
to 24 June 2018

The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 874 827 875
Rank change year-on-year -47 +48 -29
Contract jobs citing ServiceCenter 9 14 19
As % of all contract IT jobs advertised in the UK 0.009% 0.015% 0.018%
As % of the Systems Management category 0.069% 0.14% 0.16%
Number of daily rates quoted 3 13 20
UK median daily rate £150 £70 £349
Median daily rate % change year-on-year +114.29% -79.93% +7.31%
UK excluding London median daily rate £150 - £345
Number of hourly rates quoted 3 0 0
UK median hourly rate £11.33 - -
UK excluding London median hourly rate £11.33 - -

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Contract vacancies with a requirement for systems management skills 13,104 9,946 11,538
As % of all contract IT jobs advertised in the UK 13.07% 10.86% 10.80%
Number of daily rates quoted 8,695 6,559 7,369
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +6.25%
10th Percentile £275 £265 £263
90th Percentile £638 £600 £588
UK excluding London median daily rate £425 £413 £386
% change year-on-year +3.03% +6.80% +5.82%
Number of hourly rates quoted 330 225 277
UK median hourly rate £19.20 £19.50 £23.00
Median hourly rate % change year-on-year -1.54% -15.22% +15.00%
10th Percentile £11.83 £11.25 £13.00
90th Percentile £50.00 £47.60 £53.75
UK excluding London median hourly rate £17.50 £17.50 £25.00
% change year-on-year - -30.00% +23.85%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceCenter over the 6 months to 24 June 2018.

Contractor hourly rate histogram for ServiceCenter in the UK

ServiceCenter
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 9 £150 +114.29% 2
UK excluding London -30 6 £150 - 1
South East - 5 £150 - 1
London -54 3 £140 +100.00% 1
North West -19 1 - -
North of England -19 1 - -

For the 6 months to 24 June 2018, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceCenter.

1 7 (77.78%) HP
2 5 (55.56%) ITIL
3 4 (44.44%) IBM
3 4 (44.44%) Microsoft
3 4 (44.44%) EMC
3 4 (44.44%) SAN
3 4 (44.44%) NetApp
3 4 (44.44%) Symantec
3 4 (44.44%) ITSM
4 3 (33.33%) Wireless
4 3 (33.33%) VMware
4 3 (33.33%) BizTalk Server
4 3 (33.33%) CheckPoint
4 3 (33.33%) Juniper
4 3 (33.33%) Firewall
4 3 (33.33%) VMware Infrastructure
4 3 (33.33%) SolarWinds
4 3 (33.33%) Microsoft Azure
4 3 (33.33%) Skype for Business
4 3 (33.33%) Veritas
4 3 (33.33%) Citrix
4 3 (33.33%) Dell
4 3 (33.33%) Active Directory
4 3 (33.33%) SLA
4 3 (33.33%) Cisco
4 3 (33.33%) MS Exchange
4 3 (33.33%) LAN
4 3 (33.33%) WAN
4 3 (33.33%) Oracle
4 3 (33.33%) SQL Server

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) BizTalk Server
1 3 (33.33%) MS Exchange
1 3 (33.33%) Skype for Business
Applications
1 1 (11.11%) Microsoft Excel
1 1 (11.11%) MS Visio
Business Applications
1 2 (22.22%) Remedy ITSM
2 1 (11.11%) SAP SD
Cloud Services
1 3 (33.33%) Microsoft Azure
1 3 (33.33%) Office 365
Communications & Networking
1 4 (44.44%) SAN
2 3 (33.33%) Firewall
2 3 (33.33%) LAN
2 3 (33.33%) Skype
2 3 (33.33%) WAN
2 3 (33.33%) Wireless
Database & Business Intelligence
1 3 (33.33%) SQL Server
2 2 (22.22%) Electronic Patient Records
3 1 (11.11%) BusinessObjects Business Intelligence
General
1 2 (22.22%) Retail
2 1 (11.11%) Billing
2 1 (11.11%) Finance
2 1 (11.11%) Pharmaceutical
Job Titles
1 3 (33.33%) 1st Line Support
1 3 (33.33%) 1st Line Support Analyst
1 3 (33.33%) Analyst
1 3 (33.33%) Support Analyst
2 2 (22.22%) Administrator
2 2 (22.22%) EPoS Engineer
2 2 (22.22%) Service Desk Engineer
3 1 (11.11%) Senior Storage Engineer
3 1 (11.11%) Storage Engineer
Libraries, Frameworks & Software Standards
1 1 (11.11%) EDI
Miscellaneous
1 2 (22.22%) EPoS
1 2 (22.22%) NHS
2 1 (11.11%) Analytical Skills
Operating Systems
1 3 (33.33%) Windows
2 1 (11.11%) Unix
Processes & Methodologies
1 5 (55.56%) ITIL
2 4 (44.44%) ITSM
3 2 (22.22%) Chat Support
3 2 (22.22%) ITIL V3
3 2 (22.22%) Knowledge Management
3 2 (22.22%) Service Management
4 1 (11.11%) Business Intelligence
4 1 (11.11%) Capacity Management
4 1 (11.11%) Change Management
4 1 (11.11%) Decision-Making
4 1 (11.11%) Line Management
4 1 (11.11%) Order to Cash
4 1 (11.11%) Problem Management
4 1 (11.11%) Problem-Solving
4 1 (11.11%) Process Improvement
4 1 (11.11%) Procure-to-Pay
4 1 (11.11%) Root Cause Analysis
4 1 (11.11%) SAP Security
4 1 (11.11%) Translating Business Requirements
4 1 (11.11%) User Acceptance Testing
Qualifications
1 1 (11.11%) SAP Certification
1 1 (11.11%) SC Cleared
1 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 3 (33.33%) SLA
2 1 (11.11%) GxP
2 1 (11.11%) Sarbanes-Oxley
System Software
1 3 (33.33%) Active Directory
1 3 (33.33%) VMware Infrastructure
Systems Management
1 1 (11.11%) HP ALM
1 1 (11.11%) NetBackup
Vendors
1 7 (77.78%) HP
2 4 (44.44%) EMC
2 4 (44.44%) IBM
2 4 (44.44%) Microsoft
2 4 (44.44%) NetApp
2 4 (44.44%) Symantec
3 3 (33.33%) CheckPoint
3 3 (33.33%) Cisco
3 3 (33.33%) Citrix
3 3 (33.33%) Dell
3 3 (33.33%) Juniper
3 3 (33.33%) Oracle
3 3 (33.33%) SolarWinds
3 3 (33.33%) Veritas
3 3 (33.33%) VMware
4 2 (22.22%) Apple
4 2 (22.22%) BMC
4 2 (22.22%) CA
4 2 (22.22%) Peregrine
4 2 (22.22%) Remedy