Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 864 874 879
Rank change year-on-year +10 +5 +6
Contract jobs citing ServiceCenter 23 17 16
As % of all contract IT jobs advertised in the UK 0.022% 0.016% 0.014%
As % of the Systems Management category 0.20% 0.15% 0.16%
Number of daily rates quoted 18 13 5
UK median daily rate £70 £410 £130
Median daily rate % change year-on-year -82.93% +215.38% -16.13%
10th Percentile £65 £91 £64
90th Percentile £78 £471 £145
UK excluding London median daily rate - £91 £105
% change year-on-year - -13.33% -29.41%
Number of hourly rates quoted 0 2 4
UK median hourly rate - £13.66 £15.25
Median hourly rate % change year-on-year - -10.43% +12.96%
UK excluding London median hourly rate - £13.66 £15.25
% change year-on-year - -10.43% +12.96%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Contract vacancies with a requirement for systems management skills 11664 11633 9758
As % of all contract IT jobs advertised in the UK 11.31% 11.05% 8.59%
Number of daily rates quoted 7893 7438 5957
UK median daily rate £475 £445 £400
Median daily rate % change year-on-year +6.74% +11.25% +3.36%
10th Percentile £263 £260 £231
90th Percentile £625 £588 £574
UK excluding London median daily rate £418 £400 £375
% change year-on-year +4.38% +6.67% +7.14%
Number of hourly rates quoted 287 269 333
UK median hourly rate £17.50 £20.73 £19.03
Median hourly rate % change year-on-year -15.58% +8.93% -2.41%
10th Percentile £10.97 £12.50 £11.17
90th Percentile £47.50 £43.28 £43.00
UK excluding London median hourly rate £15.73 £21.63 £19.03
% change year-on-year -27.26% +13.64% -5.13%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Top 2 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 23 £70 -82.93% 1
London -3 23 £70 -83.48% 1

For the 6 months to 23 November 2017, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceCenter.

1 23 (100.00%) ITIL
1 23 (100.00%) CA
1 23 (100.00%) Peregrine
1 23 (100.00%) Remedy
1 23 (100.00%) ITSM
1 23 (100.00%) ITIL V3
1 23 (100.00%) Remedy ITSM
2 22 (95.65%) Retail
3 20 (86.96%) Knowledge Management
3 20 (86.96%) BMC
3 20 (86.96%) Apple
3 20 (86.96%) Windows
3 20 (86.96%) Chat Support
4 5 (21.74%) French Language
5 3 (13.04%) CMS
5 3 (13.04%) Finite Element Analysis
5 3 (13.04%) Resource Management
5 3 (13.04%) SLA
5 3 (13.04%) Cisco
5 3 (13.04%) Service Management
5 3 (13.04%) Cisco ASA
5 3 (13.04%) Performance Monitoring
5 3 (13.04%) Mentoring
5 3 (13.04%) Coaching
5 3 (13.04%) User Experience
5 3 (13.04%) People Management

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) CMS
Business Applications
1 23 (100.00%) Remedy ITSM
Communications & Networking
1 3 (13.04%) Cisco ASA
General
1 22 (95.65%) Retail
2 5 (21.74%) French Language
Job Titles
1 20 (86.96%) Service Desk Engineer
Miscellaneous
1 3 (13.04%) User Experience
Operating Systems
1 20 (86.96%) Windows
Processes & Methodologies
1 23 (100.00%) ITIL
1 23 (100.00%) ITIL V3
1 23 (100.00%) ITSM
2 20 (86.96%) Chat Support
2 20 (86.96%) Knowledge Management
3 3 (13.04%) Coaching
3 3 (13.04%) Finite Element Analysis
3 3 (13.04%) Mentoring
3 3 (13.04%) People Management
3 3 (13.04%) Performance Monitoring
3 3 (13.04%) Resource Management
3 3 (13.04%) Service Management
Quality Assurance & Compliance
1 3 (13.04%) SLA
Vendors
1 23 (100.00%) CA
1 23 (100.00%) Peregrine
1 23 (100.00%) Remedy
2 20 (86.96%) Apple
2 20 (86.96%) BMC
3 3 (13.04%) Cisco