The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
Rank 592 638 615
Rank change year-on-year +46 -23  
Contract jobs citing ServiceCenter 1 6 9
As % of all contract IT jobs advertised in the UK 0.002% 0.011% 0.017%
As % of the Systems Management category 0.022% 0.12% 0.20%
Number of daily rates quoted 0 6 6
Median daily rate - £345 £319
Median daily rate % change year-on-year - +8.23%  
UK excluding London median daily rate - £345 £319
% change year-on-year - +8.23%  
Number of hourly rates quoted 0 0 2
Median hourly rate - - £13.80
UK excluding London median hourly rate - - £13.80

ServiceCenter is in the systems management skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

Systems Management Skills
UK
Contract job vacancies with a requirement for systems management skills 4531 4928 4422
As % of all contract IT job vacancies advertised in the UK 10.00% 9.26% 8.36%
Number of daily rates quoted 3033 3122 2621
Median daily rate £465 £450 £417
Median daily rate % change year-on-year +3.33% +7.91%  
90% offered a daily rate of more than £300 £300 £250
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £425 £400 £375
% change year-on-year +6.25% +6.66%  
Number of hourly rates quoted 95 133 169
Median hourly rate £23.88 £22.50 £20.19
Median hourly rate % change year-on-year +6.11% +11.46%  
90% offered a hourly rate of more than £13.10 £13.00 £13.00
10% offered a hourly rate of more than £47.00 £55.00 £38.08
UK excluding London median hourly rate £19.00 £22.50 £21.50
% change year-on-year -15.55% +4.65%  

ServiceCenter
Job Vacancy Trend

The job posting trend of jobs advertised citing ServiceCenter as a proportion of all contract or permanent IT jobs with a match in the Systems Management category.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Top 3 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +27 1 - -
England +25 1 - - 1
Manchester +14 1 - -

ServiceCenter
Top 30 Related IT Skills

For the 6 months to 25 March 2017, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceCenter.

1 7 (100.00%) HP
2 3 (42.86%) Remedy
2 3 (42.86%) MS Office
2 3 (42.86%) Active Directory
2 3 (42.86%) Incident Management
3 2 (28.57%) Six Sigma
3 2 (28.57%) Cisco
3 2 (28.57%) Windows
3 2 (28.57%) MS Excel
3 2 (28.57%) Problem Management
3 2 (28.57%) Wireless
3 2 (28.57%) Finance
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Root Cause Analysis
3 2 (28.57%) Six Sigma Yellow Belt
4 1 (14.29%) Capacity Management
4 1 (14.29%) Windows 8
4 1 (14.29%) Analytical Skills
4 1 (14.29%) Data Centre
4 1 (14.29%) Windows 10
4 1 (14.29%) Remote Desktop
4 1 (14.29%) Chat Support
4 1 (14.29%) Migration
4 1 (14.29%) Banking
4 1 (14.29%) MS PowerPoint
4 1 (14.29%) Google
4 1 (14.29%) Remedy ITSM
4 1 (14.29%) SCCM
4 1 (14.29%) SC Cleared
4 1 (14.29%) Security Cleared

ServiceCenter
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Exchange Server 2003
1 1 (14.29%) Exchange Server 2010
1 1 (14.29%) MS Exchange
1 1 (14.29%) SharePoint
Applications
1 3 (42.86%) MS Office
2 2 (28.57%) MS Excel
3 1 (14.29%) MS PowerPoint
3 1 (14.29%) Spreadsheet
Business Applications
1 1 (14.29%) Remedy ITSM
Communications & Networking
1 2 (28.57%) Wireless
2 1 (14.29%) Internet
2 1 (14.29%) Intranet
2 1 (14.29%) NAS
2 1 (14.29%) Remote Desktop
2 1 (14.29%) SAN
2 1 (14.29%) TCP/IP
2 1 (14.29%) VoIP
2 1 (14.29%) VPN
General
1 2 (28.57%) Finance
2 1 (14.29%) Banking
2 1 (14.29%) Financial Institution
Job Titles
1 4 (57.14%) Analyst
2 3 (42.86%) Support Analyst
3 1 (14.29%) 1st Line Support
3 1 (14.29%) 1st Line Support Technician
3 1 (14.29%) 1st/2nd Line Support
3 1 (14.29%) 1st/2nd Line Support Analyst
3 1 (14.29%) 2nd Line Support
3 1 (14.29%) 2nd Line Support Analyst
3 1 (14.29%) Change Manager
3 1 (14.29%) IT Analyst
3 1 (14.29%) IT Support
3 1 (14.29%) IT Support Analyst
3 1 (14.29%) Service Desk Support
3 1 (14.29%) Service Desk Technician
3 1 (14.29%) Storage Engineer
3 1 (14.29%) Support Technician
Miscellaneous
1 1 (14.29%) Analytical Skills
1 1 (14.29%) Blackberry
1 1 (14.29%) Data Centre
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Apple iOS
2 1 (14.29%) Windows 10
2 1 (14.29%) Windows 7
2 1 (14.29%) Windows 8
2 1 (14.29%) Windows XP
Processes & Methodologies
1 3 (42.86%) Incident Management
2 2 (28.57%) Continuous Improvement
2 2 (28.57%) Problem Management
2 2 (28.57%) Root Cause Analysis
2 2 (28.57%) Six Sigma
3 1 (14.29%) Capacity Management
3 1 (14.29%) Chat Support
3 1 (14.29%) ITIL
3 1 (14.29%) ITSM
3 1 (14.29%) Migration
3 1 (14.29%) Service Management
Programming Languages
1 1 (14.29%) PowerShell
1 1 (14.29%) VBScript
Qualifications
1 2 (28.57%) Six Sigma Yellow Belt
2 1 (14.29%) ITIL Certification
2 1 (14.29%) SC Cleared
2 1 (14.29%) Security Cleared
System Software
1 3 (42.86%) Active Directory
2 1 (14.29%) XenDesktop
Systems Management
1 1 (14.29%) SCCM
1 1 (14.29%) ZENworks
Vendors
1 7 (100.00%) HP
2 3 (42.86%) Remedy
3 2 (28.57%) Cisco
4 1 (14.29%) Citrix
4 1 (14.29%) EMC
4 1 (14.29%) Google
4 1 (14.29%) Microsoft
4 1 (14.29%) NetApp