Period
to 18 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 867 861 867
Rank change year-on-year -6 +6 -21
Contract jobs citing ServiceCenter 9 9 14
As % of all contract IT jobs advertised in the UK 0.009% 0.009% 0.013%
As % of the Systems Management category 0.078% 0.087% 0.15%
Number of daily rates quoted 6 6 12
UK median daily rate £150 £111 £286
Median daily rate % change year-on-year +35.75% -61.40% +84.68%
10th Percentile £113 £88 £83
90th Percentile £392 £283 £364
UK excluding London median daily rate £150 £111 £300
% change year-on-year +35.75% -63.17% +93.55%
Number of hourly rates quoted 0 1 2
UK median hourly rate - £11.40 £9.00
Median hourly rate % change year-on-year - +26.67% -33.33%
UK excluding London median hourly rate - £11.40 £9.00
% change year-on-year - +26.67% -33.33%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Contract vacancies with a requirement for systems management skills 11,513 10,389 9,155
As % of all contract IT jobs advertised in the UK 11.48% 10.69% 8.53%
Number of daily rates quoted 7,867 6,617 5,608
UK median daily rate £475 £450 £420
Median daily rate % change year-on-year +5.56% +7.14% +5.00%
10th Percentile £269 £263 £234
90th Percentile £625 £600 £575
UK excluding London median daily rate £425 £400 £375
% change year-on-year +6.25% +6.67% +7.14%
Number of hourly rates quoted 270 248 336
UK median hourly rate £17.50 £20.00 £20.00
Median hourly rate % change year-on-year -12.50% - -
10th Percentile £11.23 £12.68 £11.00
90th Percentile £46.95 £47.00 £50.00
UK excluding London median hourly rate £15.60 £19.13 £20.00
% change year-on-year -18.46% -4.38% -2.44%

ServiceCenter
Job Vacancy Trend

Job postings citing ServiceCenter as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter.

Contractor daily rate trend for ServiceCenter in the UK

ServiceCenter
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceCenter over the 6 months to 18 January 2018.

Contractor daily rate histogram for ServiceCenter in the UK

ServiceCenter
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter.

Contractor hourly rate trend for ServiceCenter in the UK

ServiceCenter
Top 4 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 9 £150 +35.75% 3
London -22 7 £264 -
UK excluding London -5 2 £150 +35.75% 3
South East -26 2 £150 -

For the 6 months to 18 January 2018, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceCenter.

1 9 (100.00%) ITIL
2 6 (66.67%) Windows
2 6 (66.67%) BMC
3 5 (55.56%) Active Directory
3 5 (55.56%) HP
3 5 (55.56%) Dell
3 5 (55.56%) NetApp
3 5 (55.56%) SAN
3 5 (55.56%) VMware
3 5 (55.56%) VMware Infrastructure
4 4 (44.44%) Knowledge Management
4 4 (44.44%) Remedy ITSM
4 4 (44.44%) ITIL V3
4 4 (44.44%) Chat Support
4 4 (44.44%) ITSM
4 4 (44.44%) Remedy
4 4 (44.44%) Peregrine
4 4 (44.44%) Apple
4 4 (44.44%) CA
5 3 (33.33%) Oracle
5 3 (33.33%) SQL Server
5 3 (33.33%) EMC
5 3 (33.33%) Citrix
5 3 (33.33%) Juniper
5 3 (33.33%) MS Exchange
5 3 (33.33%) LAN
5 3 (33.33%) WAN
5 3 (33.33%) SLA
5 3 (33.33%) Cisco
5 3 (33.33%) IBM

ServiceCenter
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) BizTalk Server
1 3 (33.33%) MS Exchange
1 3 (33.33%) Skype for Business
2 2 (22.22%) IIS
Business Applications
1 4 (44.44%) Remedy ITSM
Cloud Services
1 3 (33.33%) Microsoft Azure
1 3 (33.33%) Office 365
Communications & Networking
1 5 (55.56%) SAN
2 3 (33.33%) Firewall
2 3 (33.33%) LAN
2 3 (33.33%) Skype
2 3 (33.33%) WAN
2 3 (33.33%) Wireless
3 2 (22.22%) DNS
3 2 (22.22%) NAS
3 2 (22.22%) VSAN
Database & Business Intelligence
1 3 (33.33%) SQL Server
General
1 3 (33.33%) Retail
2 2 (22.22%) Banking
3 1 (11.11%) French Language
Job Titles
1 4 (44.44%) Service Desk Engineer
2 3 (33.33%) 1st Line Support
2 3 (33.33%) 1st Line Support Analyst
2 3 (33.33%) Analyst
2 3 (33.33%) Support Analyst
3 2 (22.22%) EPoS Engineer
3 2 (22.22%) Windows Engineer
4 1 (11.11%) Infrastructure Engineer
4 1 (11.11%) VMware Engineer
4 1 (11.11%) Windows Infrastructure Engineer
Miscellaneous
1 2 (22.22%) Data Centre
1 2 (22.22%) EPoS
Operating Systems
1 6 (66.67%) Windows
2 2 (22.22%) Windows Server
Processes & Methodologies
1 9 (100.00%) ITIL
2 4 (44.44%) Chat Support
2 4 (44.44%) ITIL V3
2 4 (44.44%) ITSM
2 4 (44.44%) Knowledge Management
3 2 (22.22%) Capacity Planning
3 2 (22.22%) Performance Tuning
3 2 (22.22%) Proactive Monitoring
3 2 (22.22%) Problem Management
3 2 (22.22%) Root Cause Analysis
3 2 (22.22%) Virtual Environments
Programming Languages
1 2 (22.22%) PowerShell
Qualifications
1 2 (22.22%) VCP5
1 2 (22.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (33.33%) SLA
System Software
1 5 (55.56%) Active Directory
1 5 (55.56%) VMware Infrastructure
2 2 (22.22%) Virtual Machines
2 2 (22.22%) VMware ESXi
Systems Management
1 2 (22.22%) BladeLogic
1 2 (22.22%) PowerCLI
1 2 (22.22%) Tivoli
1 2 (22.22%) vCenter Server
Vendors
1 6 (66.67%) BMC
2 5 (55.56%) Dell
2 5 (55.56%) HP
2 5 (55.56%) NetApp
2 5 (55.56%) VMware
3 4 (44.44%) Apple
3 4 (44.44%) CA
3 4 (44.44%) Peregrine
3 4 (44.44%) Remedy
4 3 (33.33%) CheckPoint
4 3 (33.33%) Cisco
4 3 (33.33%) Citrix
4 3 (33.33%) EMC
4 3 (33.33%) IBM
4 3 (33.33%) Juniper
4 3 (33.33%) Microsoft
4 3 (33.33%) Oracle
4 3 (33.33%) SolarWinds
4 3 (33.33%) Symantec
4 3 (33.33%) Veritas