The median annual salary for a Technical Customer Support was £27,500 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Customer Support
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 859 888 948
Rank change year-on-year +29 +60  
Permanent jobs requiring a Technical Customer Support 13 36 23
As % of all permanent IT jobs advertised in the UK 0.015% 0.037% 0.021%
As % of the Job Titles category 0.015% 0.038% 0.022%
Number of salaries quoted 11 33 21
Median salary £27,500 £20,480 £28,000
Median salary % change year-on-year +34.27% -26.85%  
UK excluding London median salary £27,500 £25,000 £20,000
% change year-on-year +10.00% +25.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Customer Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Customer Support in the job title.

Job vacancy trend for Technical Customer Support in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support.

Salary trend for Technical Customer Support in the UK

Technical Customer Support
Salary Histogram

The salary distribution of IT jobs citing Technical Customer Support over the 3 months to 25 June 2017.

Salary histogram for Technical Customer Support in the UK

Technical Customer Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 13 £27,500 +34.27%
London +19 9 £27,500 +34.27%
City of London +30 3 £27,500 +10.00%
South East +50 2 £27,500 +10.00%
Berkshire +30 2 £27,500 -21.42%
North West -42 2 £26,500 +55.88%
Reading - 2 £27,500 -
Liverpool - 1 £26,500 -
Manchester - 1 - -
Merseyside - 1 £26,500 -

Technical Customer Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Customer Support in the job title.

1 17 (73.91%) Windows
2 8 (34.78%) ITIL
2 8 (34.78%) Microsoft
2 8 (34.78%) Finance
3 7 (30.43%) Blackberry
3 7 (30.43%) Active Directory
3 7 (30.43%) HP
3 7 (30.43%) Citrix
3 7 (30.43%) Banking
3 7 (30.43%) Investment Banking
3 7 (30.43%) iPad
3 7 (30.43%) Windows 7
4 6 (26.09%) ITIL Certification
5 5 (21.74%) SLA
6 4 (17.39%) Linux
6 4 (17.39%) Data Security
6 4 (17.39%) Wi-Fi
7 2 (8.70%) Analytical Skills
7 2 (8.70%) Network+ Certification
7 2 (8.70%) Cisco Certification
7 2 (8.70%) CCNP
7 2 (8.70%) CCNA
8 1 (4.35%) Internet
8 1 (4.35%) WebTrends
8 1 (4.35%) E-Commerce
8 1 (4.35%) Law
8 1 (4.35%) Service Management
8 1 (4.35%) Service Delivery
8 1 (4.35%) Change Management
8 1 (4.35%) Billing

Technical Customer Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (4.35%) WebTrends
Cloud Services
1 1 (4.35%) Cloud Computing
1 1 (4.35%) SaaS
1 1 (4.35%) Slack
1 1 (4.35%) Sumo Logic
Communications & Networking
1 4 (17.39%) Wi-Fi
2 1 (4.35%) Internet
2 1 (4.35%) Skype
General
1 8 (34.78%) Finance
2 7 (30.43%) Banking
2 7 (30.43%) Investment Banking
3 1 (4.35%) Billing
3 1 (4.35%) Law
Miscellaneous
1 7 (30.43%) Blackberry
1 7 (30.43%) iPad
2 2 (8.70%) Analytical Skills
3 1 (4.35%) Mobile App
3 1 (4.35%) Social Media
Operating Systems
1 17 (73.91%) Windows
2 7 (30.43%) Windows 7
3 4 (17.39%) Linux
4 1 (4.35%) Android
4 1 (4.35%) Apple iOS
4 1 (4.35%) Mac OS
4 1 (4.35%) Windows Server
Processes & Methodologies
1 8 (34.78%) ITIL
2 4 (17.39%) Data Security
3 1 (4.35%) Change Management
3 1 (4.35%) Coaching
3 1 (4.35%) Continuous Improvement
3 1 (4.35%) Creative Problem-Solving
3 1 (4.35%) E-Commerce
3 1 (4.35%) Kalman Filter
3 1 (4.35%) Operations Management
3 1 (4.35%) Performance Management
3 1 (4.35%) Presales
3 1 (4.35%) Service Delivery
3 1 (4.35%) Service Management
Qualifications
1 6 (26.09%) ITIL Certification
2 2 (8.70%) CCNA
2 2 (8.70%) CCNP
2 2 (8.70%) Cisco Certification
2 2 (8.70%) Network+ Certification
Quality Assurance & Compliance
1 5 (21.74%) SLA
System Software
1 7 (30.43%) Active Directory
Vendors
1 8 (34.78%) Microsoft
2 7 (30.43%) Citrix
2 7 (30.43%) HP
3 1 (4.35%) New Relic
3 1 (4.35%) PagerDuty
3 1 (4.35%) Splunk