Period
to 20 November 2017

The median annual salary for a Technical Customer Support was £35,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Customer Support
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1156 1176 1260
Rank change year-on-year +20 +84 +44
Permanent jobs requiring a Technical Customer Support 33 43 51
As % of all permanent IT jobs advertised in the UK 0.018% 0.023% 0.023%
As % of the Job Titles category 0.019% 0.024% 0.024%
Number of salaries quoted 31 42 40
UK median annual salary £35,000 £24,000 £22,500
Median salary % change year-on-year +45.83% +6.67% -10.00%
10th Percentile £19,500 £19,125 £19,425
90th Percentile £42,500 £35,000 £42,625
UK excluding London median annual salary £35,000 £24,000 £22,500
% change year-on-year +45.83% +6.67% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Technical Customer Support
Job Vacancy Trend

Job postings that featured Technical Customer Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Customer Support in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support.

Salary trend for Technical Customer Support in the UK

Technical Customer Support
Salary Histogram

The salary distribution of IT jobs citing Technical Customer Support over the 6 months to 20 November 2017.

Salary histogram for Technical Customer Support in the UK

Technical Customer Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 33 £35,000 +45.83% 1
UK excluding London +16 22 £35,000 +45.83% 1
South East +36 14 £39,250 +63.54%
London +4 11 £24,250 -25.38%
South West +12 3 £21,000 -6.67%
North of England +1 2 £26,500 +34.18%
East of England +1 2 £32,250 -10.42% 1
North West - 2 £26,500 -
East Midlands +27 1 £24,000 -4.00%
Midlands +13 1 £24,000 -4.00%

Technical Customer Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Customer Support in the job title.

1 11 (33.33%) ITIL
1 11 (33.33%) Windows
2 9 (27.27%) Active Directory
2 9 (27.27%) Finance
3 8 (24.24%) SaaS
4 7 (21.21%) Degree
5 6 (18.18%) Data Centre
5 6 (18.18%) Salesforce.com
5 6 (18.18%) Unix
5 6 (18.18%) Linux
5 6 (18.18%) IIS
5 6 (18.18%) SQL
6 5 (15.15%) HTML
6 5 (15.15%) SLA
6 5 (15.15%) ITIL Certification
6 5 (15.15%) LAMP
6 5 (15.15%) Asset Management
6 5 (15.15%) Line Management
6 5 (15.15%) Mentoring
6 5 (15.15%) Software Asset Management
6 5 (15.15%) cPanel
6 5 (15.15%) Windows Server
6 5 (15.15%) Joomla!
6 5 (15.15%) WordPress
6 5 (15.15%) SSH
6 5 (15.15%) Magento
7 4 (12.12%) Windows 7
7 4 (12.12%) iPad
7 4 (12.12%) Investment Banking
7 4 (12.12%) Software Licensing

Technical Customer Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (18.18%) IIS
2 5 (15.15%) Joomla!
2 5 (15.15%) WordPress
3 3 (9.09%) CMS
3 3 (9.09%) Umbraco
4 1 (3.03%) Apache
4 1 (3.03%) lighttpd
Business Applications
1 5 (15.15%) Magento
Cloud Services
1 8 (24.24%) SaaS
2 1 (3.03%) Catchpoint
2 1 (3.03%) Cloud Computing
2 1 (3.03%) Slack
2 1 (3.03%) Sumo Logic
Communications & Networking
1 5 (15.15%) SSH
2 1 (3.03%) DNS
2 1 (3.03%) HTTP
2 1 (3.03%) RIP
2 1 (3.03%) TCP/IP
2 1 (3.03%) Wireless
Database & Business Intelligence
1 1 (3.03%) SQL Server
Development Applications
1 1 (3.03%) SQL Server Management Studio (SSMS)
General
1 9 (27.27%) Finance
2 4 (12.12%) Banking
2 4 (12.12%) Investment Banking
3 2 (6.06%) French Language
4 1 (3.03%) Billing
4 1 (3.03%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (15.15%) HTML
1 5 (15.15%) LAMP
2 3 (9.09%) CSS
2 3 (9.09%) CSS3
2 3 (9.09%) HTML5
2 3 (9.09%) KnockoutJS
2 3 (9.09%) Sass
2 3 (9.09%) Twitter Bootstrap
3 2 (6.06%) XML
Miscellaneous
1 6 (18.18%) Data Centre
2 4 (12.12%) Blackberry
2 4 (12.12%) iPad
3 3 (9.09%) Virtual Team
4 2 (6.06%) Computer Science
5 1 (3.03%) Analytical Skills
5 1 (3.03%) Blog
5 1 (3.03%) Driving Licence
5 1 (3.03%) Hedge funds
5 1 (3.03%) Linux Command Line
5 1 (3.03%) Management Information System
Operating Systems
1 11 (33.33%) Windows
2 6 (18.18%) Linux
2 6 (18.18%) Unix
3 5 (15.15%) Windows Server
4 4 (12.12%) Windows 7
5 1 (3.03%) Windows 10
Processes & Methodologies
1 11 (33.33%) ITIL
2 5 (15.15%) Asset Management
2 5 (15.15%) Line Management
2 5 (15.15%) Mentoring
2 5 (15.15%) Software Asset Management
3 4 (12.12%) CRM
3 4 (12.12%) Software Licensing
4 3 (9.09%) Web Design
5 2 (6.06%) Customer Engagement
5 2 (6.06%) PRINCE2
5 2 (6.06%) Project Management
5 2 (6.06%) Software Engineering
6 1 (3.03%) B2B
6 1 (3.03%) Case Management
6 1 (3.03%) Operations Management
6 1 (3.03%) Performance Metrics
6 1 (3.03%) Product Management
6 1 (3.03%) Root Cause Analysis
6 1 (3.03%) Time Management
Programming Languages
1 6 (18.18%) SQL
2 3 (9.09%) JavaScript
2 3 (9.09%) Perl
3 2 (6.06%) C
3 2 (6.06%) C++
3 2 (6.06%) Java
4 1 (3.03%) Bash Shell
4 1 (3.03%) Python
Qualifications
1 7 (21.21%) Degree
2 5 (15.15%) ITIL Certification
3 2 (6.06%) PMI Certification
3 2 (6.06%) PMP
4 1 (3.03%) CCNA
4 1 (3.03%) Cisco Certification
4 1 (3.03%) Linux+ Certification
4 1 (3.03%) MCTS
4 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 5 (15.15%) SLA
System Software
1 9 (27.27%) Active Directory
Systems Management
1 5 (15.15%) cPanel
Vendors
1 6 (18.18%) Salesforce.com
2 4 (12.12%) Citrix
2 4 (12.12%) HP
2 4 (12.12%) Microsoft
3 1 (3.03%) New Relic
3 1 (3.03%) PagerDuty
3 1 (3.03%) Snow
3 1 (3.03%) Splunk