The median annual salary for a Technical Customer Support was £19,750 in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Technical Customer Support
UK
Rank 857 910 941
Rank change year-on-year +53 +31  
Permanent jobs requiring a Technical Customer Support 10 54 15
As % of all permanent IT jobs advertised in the UK 0.012% 0.052% 0.014%
As % of the Job Titles category 0.012% 0.054% 0.015%
Number of salaries quoted 10 52 14
Median salary £19,750 £28,750 £24,500
Median salary % change year-on-year -31.30% +17.34%  
90% offered a salary of more than £16,000 £17,000 £22,499
10% offered a salary of more than £29,250 £81,500 £47,500
UK excluding London median salary £19,750 £32,500 £24,000
% change year-on-year -39.23% +35.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81759 99530 102645
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67832 83314 83806
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Customer Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Customer Support in the job title.

Job vacancy trend for Technical Customer Support in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support.

Salary trend for Technical Customer Support in the UK

Technical Customer Support
Salary Histogram

The salary distribution of IT jobs citing Technical Customer Support over the 3 months to 25 March 2017.

Salary histogram for Technical Customer Support in the UK

Technical Customer Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 10 £19,750 -31.30% 1
Yorkshire - 4 £19,750 -
Leeds - 4 £19,750 -
West Yorkshire - 4 £19,750 -
East of England +20 3 £16,000 -56.16%
South East +66 2 £27,500 -15.38%
Reading +35 2 £27,500 -21.42%
Berkshire +25 2 £27,500 -15.38%
Hertfordshire +13 2 £16,000 -57.33%
Hemel Hempstead - 2 £16,000 -
London +54 1 £25,000 -
City of London +47 1 £25,000 -
Cambridgeshire +10 1 £45,000 +38.46%
Huntingdon - 1 £45,000 -

Technical Customer Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Customer Support in the job title.

1 19 (51.35%) Windows
2 17 (45.95%) SLA
3 14 (37.84%) Wi-Fi
4 11 (29.73%) Microsoft
4 11 (29.73%) MS Excel
5 8 (21.62%) Degree
6 7 (18.92%) Linux
7 5 (13.51%) CRM
7 5 (13.51%) SMTP
7 5 (13.51%) Internet
7 5 (13.51%) IMail Server
7 5 (13.51%) SaaS
8 4 (10.81%) Analytics
9 3 (8.11%) Firewall
9 3 (8.11%) Identity Management
9 3 (8.11%) TCP/IP
9 3 (8.11%) Apache
9 3 (8.11%) Tomcat
9 3 (8.11%) WebLogic
9 3 (8.11%) IIS
9 3 (8.11%) PKI
9 3 (8.11%) Wireshark
9 3 (8.11%) WebSphere
9 3 (8.11%) Windows Server
10 2 (5.41%) Mobile App
10 2 (5.41%) Apple iOS
10 2 (5.41%) SIEM
10 2 (5.41%) LogRhythm
10 2 (5.41%) Skype
10 2 (5.41%) Cyberthreat

Technical Customer Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.11%) Apache
1 3 (8.11%) IIS
1 3 (8.11%) Tomcat
1 3 (8.11%) WebLogic
1 3 (8.11%) WebSphere
Applications
1 11 (29.73%) MS Excel
2 2 (5.41%) MS Office
Cloud Services
1 5 (13.51%) SaaS
Communications & Networking
1 14 (37.84%) Wi-Fi
2 5 (13.51%) Internet
2 5 (13.51%) SMTP
3 3 (8.11%) Firewall
3 3 (8.11%) TCP/IP
3 3 (8.11%) Wireshark
4 2 (5.41%) Skype
Database & Business Intelligence
1 1 (2.70%) Relational Database
General
1 2 (5.41%) Games
1 2 (5.41%) Italian Language
1 2 (5.41%) Spanish Language
Miscellaneous
1 3 (8.11%) PKI
2 2 (5.41%) Cyberthreat
2 2 (5.41%) Mobile App
Operating Systems
1 19 (51.35%) Windows
2 7 (18.92%) Linux
3 3 (8.11%) Windows Server
4 2 (5.41%) Android
4 2 (5.41%) Apple iOS
Processes & Methodologies
1 5 (13.51%) CRM
2 4 (10.81%) Analytics
3 3 (8.11%) Identity Management
4 2 (5.41%) Data Security
4 2 (5.41%) SIEM
5 1 (2.70%) Change Management
5 1 (2.70%) ITIL
Programming Languages
1 2 (5.41%) Python
Qualifications
1 8 (21.62%) Degree
2 2 (5.41%) CCNA
2 2 (5.41%) CCNP
2 2 (5.41%) Cisco Certification
2 2 (5.41%) CISSP
2 2 (5.41%) Network+ Certification
Quality Assurance & Compliance
1 17 (45.95%) SLA
System Software
1 5 (13.51%) IMail Server
Vendors
1 11 (29.73%) Microsoft
2 2 (5.41%) LogRhythm
Manchester, Lancashire
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: Yesterday