2nd Line Support Job Trends in Wakefield

Second Line Support
West Yorkshire > Wakefield

The median Second Line Support salary in Wakefield is £30,000 per year, according to job vacancies posted during the 6 months leading to 8 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jul 2026
Same period 2025 Same period 2024
Rank 11 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Support 8 0 0
As % of all permanent jobs in Wakefield 6.11% - -
As % of the Job Titles category 6.90% - -
Number of salaries quoted 8 0 0
10th Percentile - - -
25th Percentile £29,000 - -
Median annual salary (50th Percentile) £30,000 - -
75th Percentile £34,188 - -
90th Percentile £43,750 - -
West Yorkshire median annual salary £30,000 £29,000 £31,500
% change year-on-year +3.45% -7.94% -3.08%

All Permanent IT Job Roles
Wakefield

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wakefield. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wakefield with a recognized job title 116 32 91
% of permanent jobs with a recognized job title 88.55% 41.03% 94.79%
Number of salaries quoted 83 16 61
10th Percentile £30,000 £40,375 £25,500
25th Percentile £37,114 £40,750 £26,250
Median annual salary (50th Percentile) £55,000 £44,792 £45,000
Median % change year-on-year +22.79% -0.46% +1.12%
75th Percentile £65,000 £70,000 £63,750
90th Percentile £80,000 £77,500 £75,000
West Yorkshire median annual salary £57,500 £57,500 £50,000
% change year-on-year - +15.00% -9.09%

2nd Line Support
Job Vacancy Trend in Wakefield

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Wakefield.

2nd Line Support job vacancy trend in Wakefield

2nd Line Support
Salary Trend in Wakefield

Salary distribution trend for 2nd Line Support job vacancies in Wakefield.

Salary distribution trend for 2nd Line Support job vacancies in Wakefield

2nd Line Support Skill Set
Top 17 Co-Occurring Skills & Capabilities in Wakefield

For the 6 months to 8 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wakefield region featuring 2nd Line Support in the job title.

1 8 (100.00%) Microsoft 365
1 8 (100.00%) Problem Management
1 8 (100.00%) SLA
1 8 (100.00%) Windows
2 6 (75.00%) Active Directory
2 6 (75.00%) Customer Service
2 6 (75.00%) Firmware
2 6 (75.00%) Freshdesk
2 6 (75.00%) Incident Management
3 2 (25.00%) Customer Experience
3 2 (25.00%) Escalation Management
3 2 (25.00%) ITIL
3 2 (25.00%) Microsoft
3 2 (25.00%) Performance Management
3 2 (25.00%) Root Cause Analysis
3 2 (25.00%) Service Delivery
3 2 (25.00%) Windows Server

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Wakefield by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 8 (100.00%) Microsoft 365
Operating Systems
1 8 (100.00%) Windows
2 2 (25.00%) Windows Server
Processes & Methodologies
1 8 (100.00%) Problem Management
2 6 (75.00%) Customer Service
2 6 (75.00%) Incident Management
3 2 (25.00%) Customer Experience
3 2 (25.00%) Escalation Management
3 2 (25.00%) ITIL
3 2 (25.00%) Performance Management
3 2 (25.00%) Root Cause Analysis
3 2 (25.00%) Service Delivery
Quality Assurance & Compliance
1 8 (100.00%) SLA
System Software
1 6 (75.00%) Active Directory
1 6 (75.00%) Firmware
Vendors
1 6 (75.00%) Freshdesk
2 2 (25.00%) Microsoft