Period
to 20 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in West Yorkshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Yorkshire > West Yorkshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 146 179 222
Rank change year-on-year +33 +43 -49
Permanent jobs requiring a 2nd Line Support 118 98 91
As % of all permanent IT jobs advertised in West Yorkshire 1.74% 1.29% 0.98%
As % of the Job Titles category 1.79% 1.32% 1.00%
Number of salaries quoted 110 95 81
West Yorkshire median annual salary £25,000 £24,500 £24,000
Median salary % change year-on-year +2.04% +2.08% +9.09%
10th Percentile £17,000 £18,700 £19,000
90th Percentile £31,100 £32,000 £28,750
Yorkshire median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +6.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6603 7430 9060
% of permanent IT jobs with a recognized job title 97.38% 98.11% 97.77%
Number of salaries quoted 5576 6413 7325
West Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £26,250 £26,000 £25,500
90th Percentile £61,250 £63,750 £60,000
Yorkshire median annual salary £41,500 £40,000 £40,000
% change year-on-year +3.75% - +6.67%

2nd Line Support
Job Vacancy Trend in West Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for 2nd Line Support in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in West Yorkshire.

Salary trend for 2nd Line Support in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in West Yorkshire over the 6 months to 20 November 2017.

Salary histogram for 2nd Line Support in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +19 95 £24,500 -2.00%
Bradford +11 9 £32,000 +29.29%
Wakefield +12 8 £23,000 +2.22%
Keighley - 2 £29,000 -
Bingley - 2 £25,000 -
Knottingley - 1 - -
2nd Line Support
Yorkshire

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 20 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring 2nd Line Support in the job title.

1 95 (80.51%) Windows
2 75 (63.56%) Microsoft
3 72 (61.02%) Active Directory
4 69 (58.47%) Windows Server
5 37 (31.36%) Microsoft Office
6 32 (27.12%) ITIL
7 28 (23.73%) MS Exchange
8 26 (22.03%) Windows Server 2012
8 26 (22.03%) SQL
9 24 (20.34%) Server Virtualisation
10 23 (19.49%) Windows Server 2008
10 23 (19.49%) DNS
11 22 (18.64%) DHCP
12 18 (15.25%) Windows 7
12 18 (15.25%) Office 365
12 18 (15.25%) VMware
13 17 (14.41%) WAN
13 17 (14.41%) LAN
14 16 (13.56%) VMware Infrastructure
15 15 (12.71%) SLA
16 14 (11.86%) SQL Server
16 14 (11.86%) Finance
17 13 (11.02%) Service Delivery
17 13 (11.02%) VPN
17 13 (11.02%) Microsoft Certification
18 11 (9.32%) TCP/IP
19 10 (8.47%) Cisco
19 10 (8.47%) Management Information System
19 10 (8.47%) Exchange Server 2013
20 9 (7.63%) CCNA

2nd Line Support Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (23.73%) MS Exchange
2 10 (8.47%) Exchange Server 2013
3 9 (7.63%) IIS
4 8 (6.78%) Exchange Server 2010
4 8 (6.78%) IBM Domino
4 8 (6.78%) IBM Notes
5 5 (4.24%) Exchange Server 2003
5 5 (4.24%) SharePoint
6 1 (0.85%) Skype for Business
Applications
1 37 (31.36%) Microsoft Office
2 9 (7.63%) Microsoft Excel
3 3 (2.54%) Microsoft PowerPoint
4 1 (0.85%) MS Visio
Business Applications
1 2 (1.69%) Dynamics CRM
2 1 (0.85%) SAP ERP
Cloud Services
1 18 (15.25%) Office 365
2 3 (2.54%) Microsoft Azure
3 2 (1.69%) OneDrive
4 1 (0.85%) Amazon AWS
4 1 (0.85%) G Suite
4 1 (0.85%) Mimecast
Communications & Networking
1 23 (19.49%) DNS
2 22 (18.64%) DHCP
3 17 (14.41%) LAN
3 17 (14.41%) WAN
4 13 (11.02%) VPN
5 11 (9.32%) TCP/IP
6 9 (7.63%) Internet
7 8 (6.78%) Firewall
8 4 (3.39%) VoIP
9 3 (2.54%) HTTP
9 3 (2.54%) HTTPS
9 3 (2.54%) IMAP
9 3 (2.54%) MPLS
9 3 (2.54%) Remote Desktop
9 3 (2.54%) VLAN
10 2 (1.69%) SAN
10 2 (1.69%) Skype
11 1 (0.85%) Cisco ASA
11 1 (0.85%) Wireless
Database & Business Intelligence
1 14 (11.86%) SQL Server
2 3 (2.54%) Crystal Reports
2 3 (2.54%) Data Mining
2 3 (2.54%) Oracle Database
2 3 (2.54%) SQL Server Reporting Services
General
1 14 (11.86%) Finance
2 6 (5.08%) Electronics
2 6 (5.08%) Military
3 5 (4.24%) Retail
4 4 (3.39%) Telecoms
5 3 (2.54%) Automotive
5 3 (2.54%) Manufacturing
6 1 (0.85%) Legal
6 1 (0.85%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.54%) .NET
1 3 (2.54%) ASP.NET
1 3 (2.54%) Web Services
2 1 (0.85%) CSS
2 1 (0.85%) HTML
Miscellaneous
1 10 (8.47%) Management Information System
2 6 (5.08%) e-Learning
3 5 (4.24%) Analytical Skills
3 5 (4.24%) Driving Licence
4 4 (3.39%) Replication
5 2 (1.69%) Data Centre
6 1 (0.85%) iPhone
Operating Systems
1 95 (80.51%) Windows
2 69 (58.47%) Windows Server
3 26 (22.03%) Windows Server 2012
4 23 (19.49%) Windows Server 2008
5 18 (15.25%) Windows 7
6 6 (5.08%) Windows Server 2003
7 4 (3.39%) Windows 10
8 3 (2.54%) Android
8 3 (2.54%) Unix
8 3 (2.54%) Windows 8
8 3 (2.54%) Windows XP
9 2 (1.69%) Linux
10 1 (0.85%) Apple iOS
10 1 (0.85%) Mac OS
10 1 (0.85%) Windows 2000
10 1 (0.85%) Windows Vista
Processes & Methodologies
1 32 (27.12%) ITIL
2 24 (20.34%) Server Virtualisation
3 13 (11.02%) Service Delivery
4 7 (5.93%) Change Management
4 7 (5.93%) Process Improvement
4 7 (5.93%) Release Management
5 6 (5.08%) Logistics
5 6 (5.08%) Mathematics
6 5 (4.24%) Disaster Recovery
6 5 (4.24%) ERP
7 3 (2.54%) Application Packaging
7 3 (2.54%) B2B
7 3 (2.54%) Coaching
7 3 (2.54%) Continuous Improvement
7 3 (2.54%) CRM
7 3 (2.54%) Incident Management
7 3 (2.54%) Network Management
7 3 (2.54%) Performance Management
8 2 (1.69%) Root Cause Analysis
8 2 (1.69%) Ticket Management
Programming Languages
1 26 (22.03%) SQL
2 6 (5.08%) C
3 3 (2.54%) C#
4 2 (1.69%) PowerShell
Qualifications
1 13 (11.02%) Microsoft Certification
2 9 (7.63%) CCNA
2 9 (7.63%) Cisco Certification
2 9 (7.63%) ITIL Certification
3 7 (5.93%) SC Cleared
3 7 (5.93%) Security Cleared
4 6 (5.08%) A+ Certification
4 6 (5.08%) MCDST
5 2 (1.69%) MCSE
6 1 (0.85%) Computer Science Degree
6 1 (0.85%) Degree
6 1 (0.85%) HNC
6 1 (0.85%) HND
6 1 (0.85%) ITIL Foundation Certificate
6 1 (0.85%) MCITP
6 1 (0.85%) MCP
6 1 (0.85%) MCSA
6 1 (0.85%) MCTS
6 1 (0.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (12.71%) SLA
2 2 (1.69%) ISO 9001
2 2 (1.69%) ISO/IEC 27001
System Software
1 72 (61.02%) Active Directory
2 16 (13.56%) VMware Infrastructure
3 4 (3.39%) Hyper-V
4 2 (1.69%) Terminal Server
4 2 (1.69%) vSphere
5 1 (0.85%) Microsoft Virtual Server
5 1 (0.85%) Virtual Servers
5 1 (0.85%) VMware ESXi
Systems Management
1 8 (6.78%) Norton AntiVirus
2 4 (3.39%) SCCM
3 3 (2.54%) Systems Management Server (SMS)
3 3 (2.54%) vCenter Server
4 2 (1.69%) WSUS
5 1 (0.85%) Backup Exec
Vendors
1 75 (63.56%) Microsoft
2 18 (15.25%) VMware
3 10 (8.47%) Cisco
4 8 (6.78%) Lotus
4 8 (6.78%) Symantec
5 7 (5.93%) Apple
6 6 (5.08%) Dell
6 6 (5.08%) Xerox
7 4 (3.39%) SAP
8 3 (2.54%) Avaya
8 3 (2.54%) Google
8 3 (2.54%) Oracle
9 2 (1.69%) Citrix
9 2 (1.69%) HP
9 2 (1.69%) Remedy
9 2 (1.69%) Samsung
9 2 (1.69%) Twitter
9 2 (1.69%) Veeam
10 1 (0.85%) CheckPoint
10 1 (0.85%) Sophos