Period
to 15 October 2018

The median annual salary for a 1st Line Support was £31,500 in advertised job vacancies in Watford during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
Hertfordshire > Watford
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 89 85 77
Rank change year-on-year -4 -8 +21
Permanent jobs requiring a 1st Line Support 11 13 16
As % of all permanent IT jobs advertised in Watford 1.16% 1.29% 1.65%
As % of the Job Titles category 1.19% 1.34% 1.70%
Number of salaries quoted 11 11 10
Watford median annual salary £31,500 £25,000 £22,500
Median salary % change year-on-year +26.00% +11.11% -6.25%
10th Percentile £21,500 £21,250 £18,650
90th Percentile £33,250 £26,500 £23,750
Hertfordshire median annual salary £22,500 £21,250 £22,000
% change year-on-year +5.88% -3.41% +6.02%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Watford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Watford
Permanent vacancies in Watford with a recognized job title 925 967 939
% of permanent IT jobs with a recognized job title 97.78% 96.22% 97.00%
Number of salaries quoted 786 790 807
Watford median annual salary £47,500 £50,000 £50,000
Median salary % change year-on-year -5.00% - +9.89%
10th Percentile £27,000 £28,225 £26,000
90th Percentile £76,250 £70,750 £73,750
Hertfordshire median annual salary £47,500 £45,000 £46,000
% change year-on-year +5.56% -2.17% +2.22%

1st Line Support
Job Vacancy Trend in Watford

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Watford.

Job vacancy trend for 1st Line Support in Watford

1st Line Support
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Watford.

Salary trend for 1st Line Support in Watford

1st Line Support Skill Set
Top 18 Co-occurring IT Skills in Watford

For the 6 months to 15 October 2018, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Watford region featuring 1st Line Support in the job title.

1 9 (81.82%) Active Directory
1 9 (81.82%) Wireless
1 9 (81.82%) Firewall
2 6 (54.55%) Management Information System
2 6 (54.55%) Cisco ASA
2 6 (54.55%) Knowledge Management
2 6 (54.55%) R
2 6 (54.55%) Cisco Certification
2 6 (54.55%) Microsoft Office
2 6 (54.55%) ITIL
2 6 (54.55%) VPN
2 6 (54.55%) Cisco
2 6 (54.55%) Microsoft
2 6 (54.55%) CCNA
2 6 (54.55%) Data Centre
3 3 (27.27%) Windows 7
3 3 (27.27%) Windows
4 2 (18.18%) Pharmaceutical

1st Line Support Skill Set
Co-occurring IT Skills in Watford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (54.55%) Microsoft Office
Communications & Networking
1 9 (81.82%) Firewall
1 9 (81.82%) Wireless
2 6 (54.55%) Cisco ASA
2 6 (54.55%) VPN
General
1 2 (18.18%) Pharmaceutical
Miscellaneous
1 6 (54.55%) Data Centre
1 6 (54.55%) Management Information System
Operating Systems
1 3 (27.27%) Windows
1 3 (27.27%) Windows 7
Processes & Methodologies
1 6 (54.55%) ITIL
1 6 (54.55%) Knowledge Management
Programming Languages
1 6 (54.55%) R
Qualifications
1 6 (54.55%) CCNA
1 6 (54.55%) Cisco Certification
System Software
1 9 (81.82%) Active Directory
Vendors
1 6 (54.55%) Cisco
1 6 (54.55%) Microsoft