Period
to 23 November 2017

The median annual salary for a 1st Line Support was £23,750 in advertised job vacancies in Watford during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
Hertfordshire > Watford
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 81 82 98
Rank change year-on-year +1 +16 +2
Permanent jobs requiring a 1st Line Support 14 12 5
As % of all permanent IT jobs advertised in Watford 1.43% 1.16% 0.47%
As % of the Job Titles category 1.49% 1.20% 0.48%
Number of salaries quoted 12 6 4
Watford median annual salary £23,750 £22,500 £23,250
Median salary % change year-on-year +5.56% -3.23% +5.68%
10th Percentile £18,888 £18,375 £21,075
90th Percentile £26,500 £23,750 £34,325
Hertfordshire median annual salary £20,500 £22,000 £21,000
% change year-on-year -6.82% +4.76% +16.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Watford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Watford
Permanent vacancies in Watford with a recognized job title 940 1002 1034
% of permanent IT jobs with a recognized job title 96.31% 96.62% 97.92%
Number of salaries quoted 791 863 853
Watford median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% -
10th Percentile £26,250 £26,250 £26,750
90th Percentile £67,500 £75,000 £70,000
Hertfordshire median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

1st Line Support
Job Vacancy Trend in Watford

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Watford.

Job vacancy trend for 1st Line Support in Watford

1st Line Support
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Watford.

Salary trend for 1st Line Support in Watford

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Watford

For the 6 months to 23 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Watford region featuring 1st Line Support in the job title.

1 10 (71.43%) Windows
2 6 (42.86%) Active Directory
2 6 (42.86%) Windows 7
2 6 (42.86%) Windows 8
3 4 (28.57%) SLA
3 4 (28.57%) Pharmaceutical
4 3 (21.43%) Hyper-V
4 3 (21.43%) XenApp
4 3 (21.43%) Citrix
4 3 (21.43%) Microsoft Office
4 3 (21.43%) Windows Server
5 2 (14.29%) Windows 10
5 2 (14.29%) Windows Server 2012
5 2 (14.29%) Exchange Server 2013
5 2 (14.29%) Exchange Server 2010
5 2 (14.29%) Software Deployment
5 2 (14.29%) Mac OS X
5 2 (14.29%) Windows Server 2003
5 2 (14.29%) WAN
5 2 (14.29%) TCP/IP
5 2 (14.29%) MS Exchange
5 2 (14.29%) LAN
5 2 (14.29%) Exchange Server 2003
5 2 (14.29%) Exchange Server 2007
5 2 (14.29%) Windows Server 2008
6 1 (7.14%) Asset Management
6 1 (7.14%) PBX
6 1 (7.14%) Microsoft
6 1 (7.14%) Service Management
6 1 (7.14%) ITSM

1st Line Support Skill Set
Co-occurring IT Skills in Watford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Exchange Server 2003
1 2 (14.29%) Exchange Server 2007
1 2 (14.29%) Exchange Server 2010
1 2 (14.29%) Exchange Server 2013
1 2 (14.29%) MS Exchange
Applications
1 3 (21.43%) Microsoft Office
Communications & Networking
1 2 (14.29%) LAN
1 2 (14.29%) TCP/IP
1 2 (14.29%) WAN
2 1 (7.14%) PBX
General
1 4 (28.57%) Pharmaceutical
Operating Systems
1 10 (71.43%) Windows
2 6 (42.86%) Windows 7
2 6 (42.86%) Windows 8
3 3 (21.43%) Windows Server
4 2 (14.29%) Mac OS X
4 2 (14.29%) Windows 10
4 2 (14.29%) Windows Server 2003
4 2 (14.29%) Windows Server 2008
4 2 (14.29%) Windows Server 2012
Processes & Methodologies
1 2 (14.29%) Software Deployment
2 1 (7.14%) Asset Management
2 1 (7.14%) IT Asset Management
2 1 (7.14%) ITSM
2 1 (7.14%) Service Management
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 6 (42.86%) Active Directory
2 3 (21.43%) Hyper-V
2 3 (21.43%) XenApp
Vendors
1 3 (21.43%) Citrix
2 1 (7.14%) Microsoft