Period
to 16 January 2018

The median annual salary for a 1st Line Support was £19,500 in advertised job vacancies in Hertfordshire during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
East of England > Hertfordshire
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 179 184 199
Rank change year-on-year +5 +15 -25
Permanent jobs requiring a 1st Line Support 27 33 27
As % of all permanent IT jobs advertised in Hertfordshire 0.61% 0.75% 0.54%
As % of the Job Titles category 0.63% 0.77% 0.55%
Number of salaries quoted 25 27 26
Hertfordshire median annual salary £19,500 £22,500 £22,250
Median salary % change year-on-year -13.33% +1.12% +30.88%
10th Percentile £18,250 £18,800 £16,750
90th Percentile £25,000 £26,000 £26,375
East of England median annual salary £20,000 £22,000 £22,250
% change year-on-year -9.09% -1.12% +8.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4,297 4,286 4,869
% of permanent IT jobs with a recognized job title 96.74% 97.50% 96.95%
Number of salaries quoted 3,659 3,573 4,031
Hertfordshire median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £25,500 £25,000 £26,250
90th Percentile £71,250 £71,250 £70,000
East of England median annual salary £45,750 £45,000 £44,500
% change year-on-year +1.67% +1.12% +4.71%

1st Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 1st Line Support in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Hertfordshire.

Salary trend for 1st Line Support in Hertfordshire

1st Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 1st Line Support in Hertfordshire over the 6 months to 16 January 2018.

Salary histogram for 1st Line Support in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -1 8 £22,125 -3.80% 1
Stevenage - 5 £18,500 - 1
Hatfield +1 4 £19,500 +5.41%
Borehamwood -8 3 £19,500 -15.22%
Broxbourne - 2 £23,750 -
Hemel Hempstead - 2 £19,000 -
St Albans - 2 £20,500 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 16 January 2018, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 8 (29.63%) Windows
2 7 (25.93%) Active Directory
3 6 (22.22%) Microsoft
3 6 (22.22%) Telecoms
4 5 (18.52%) Pharmaceutical
4 5 (18.52%) Microsoft Office
5 4 (14.81%) TCP/IP
5 4 (14.81%) B2B
6 3 (11.11%) Windows Server
6 3 (11.11%) WAN
6 3 (11.11%) MS Exchange
6 3 (11.11%) LAN
7 2 (7.41%) Exchange Server 2003
7 2 (7.41%) Exchange Server 2007
7 2 (7.41%) Windows Server 2003
7 2 (7.41%) Mac OS X
7 2 (7.41%) Windows 10
7 2 (7.41%) Office 365
7 2 (7.41%) Software Deployment
7 2 (7.41%) Windows 8
7 2 (7.41%) Windows Server 2012
7 2 (7.41%) Exchange Server 2013
7 2 (7.41%) Windows Server 2008
7 2 (7.41%) Exchange Server 2010
7 2 (7.41%) Windows 7
7 2 (7.41%) Microsoft Azure
8 1 (3.70%) Stakeholder Engagement
8 1 (3.70%) iPad
8 1 (3.70%) Analytical Skills
8 1 (3.70%) IT Asset Management

1st Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) MS Exchange
2 2 (7.41%) Exchange Server 2003
2 2 (7.41%) Exchange Server 2007
2 2 (7.41%) Exchange Server 2010
2 2 (7.41%) Exchange Server 2013
Applications
1 5 (18.52%) Microsoft Office
Business Applications
1 1 (3.70%) Dynamics NAV
Cloud Services
1 2 (7.41%) Microsoft Azure
1 2 (7.41%) Office 365
Communications & Networking
1 4 (14.81%) TCP/IP
2 3 (11.11%) LAN
2 3 (11.11%) WAN
3 1 (3.70%) PBX
General
1 6 (22.22%) Telecoms
2 5 (18.52%) Pharmaceutical
3 1 (3.70%) Electronics
Miscellaneous
1 1 (3.70%) Analytical Skills
1 1 (3.70%) FMCG
1 1 (3.70%) iPad
Operating Systems
1 8 (29.63%) Windows
2 3 (11.11%) Windows Server
3 2 (7.41%) Mac OS X
3 2 (7.41%) Windows 10
3 2 (7.41%) Windows 7
3 2 (7.41%) Windows 8
3 2 (7.41%) Windows Server 2003
3 2 (7.41%) Windows Server 2008
3 2 (7.41%) Windows Server 2012
Processes & Methodologies
1 4 (14.81%) B2B
2 2 (7.41%) Software Deployment
3 1 (3.70%) Asset Management
3 1 (3.70%) CRM
3 1 (3.70%) IT Asset Management
3 1 (3.70%) ITIL
3 1 (3.70%) ITSM
3 1 (3.70%) Service Management
3 1 (3.70%) Stakeholder Engagement
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 7 (25.93%) Active Directory
Vendors
1 6 (22.22%) Microsoft
2 1 (3.70%) CheckPoint
2 1 (3.70%) Cisco