Period
to 25 July 2017

The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in Hertfordshire during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
East of England > Hertfordshire
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 166 157 208
Rank change year-on-year -9 +51 0
Permanent jobs requiring a 1st Line Support 47 67 40
As % of all permanent IT jobs advertised in Hertfordshire 1.09% 1.40% 0.72%
As % of the Job Titles category 1.13% 1.46% 0.75%
Number of salaries quoted 44 61 43
Hertfordshire median annual salary £20,000 £21,500 £21,000
Median salary % change year-on-year -6.98% +2.38% +10.53%
10th Percentile £18,250 £18,250 £16,800
90th Percentile £25,350 £26,000 £23,750
East of England median annual salary £20,000 £20,500 £21,000
% change year-on-year -2.44% -2.38% +5.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 4165 4575 5344
As % of all permanent IT job vacancies advertised in Hertfordshire 97.00% 95.79% 96.85%
Number of salaries quoted 3535 3793 4295
Hertfordshire median annual salary £45,000 £45,000 £45,000
10th Percentile £25,500 £25,750 £25,500
90th Percentile £71,250 £70,000 £67,500
East of England median annual salary £45,000 £44,275 £42,500
% change year-on-year +1.64% +4.18% +6.25%

1st Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 1st Line Support in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Hertfordshire.

Salary trend for 1st Line Support in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -8 10 £22,500 -
Hemel Hempstead +6 8 £19,000 -5.00%
Hatfield +7 7 £18,500 -
Cheshunt - 5 £20,000 -
Borehamwood -10 4 £22,500 -
Letchworth -10 3 £20,000 +11.11%
Harpenden - 3 £23,000 -
Stevenage +17 2 £19,000 -36.67%
Hertford - 2 £19,000 -
Hoddesdon -11 1 £21,500 -6.52%
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 25 July 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 25 (53.19%) Windows
2 17 (36.17%) Active Directory
3 16 (34.04%) Windows 7
4 11 (23.40%) Windows Server
5 10 (21.28%) Office 365
5 10 (21.28%) SLA
5 10 (21.28%) ITIL
6 9 (19.15%) Microsoft Office
6 9 (19.15%) TCP/IP
7 8 (17.02%) Microsoft
7 8 (17.02%) Windows 10
8 7 (14.89%) Firewall
8 7 (14.89%) SC Cleared
8 7 (14.89%) Security Cleared
9 6 (12.77%) Windows 8
9 6 (12.77%) Driving Licence
10 5 (10.64%) Microsoft Certification
10 5 (10.64%) DNS
10 5 (10.64%) DHCP
10 5 (10.64%) MCSE
10 5 (10.64%) MCSA
10 5 (10.64%) SharePoint
11 4 (8.51%) MCP
11 4 (8.51%) Citrix
11 4 (8.51%) Service Management
11 4 (8.51%) Cloud Computing
12 3 (6.38%) Microsoft Azure
12 3 (6.38%) iPad
12 3 (6.38%) Mobile Device Management
12 3 (6.38%) IT Strategy

1st Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.64%) SharePoint
2 3 (6.38%) MS Exchange
Applications
1 9 (19.15%) Microsoft Office
Cloud Services
1 10 (21.28%) Office 365
2 4 (8.51%) Cloud Computing
3 3 (6.38%) Microsoft Azure
4 1 (2.13%) Amazon AWS
Communications & Networking
1 9 (19.15%) TCP/IP
2 7 (14.89%) Firewall
3 5 (10.64%) DHCP
3 5 (10.64%) DNS
4 3 (6.38%) Wireless
5 2 (4.26%) PBX
6 1 (2.13%) Broadband
6 1 (2.13%) Skype
6 1 (2.13%) VoIP
Database & Business Intelligence
1 1 (2.13%) SQL Server
General
1 3 (6.38%) Legal
1 3 (6.38%) Telecoms
2 1 (2.13%) Back Office
Miscellaneous
1 6 (12.77%) Driving Licence
2 3 (6.38%) iPad
3 1 (2.13%) Smartphone
Operating Systems
1 25 (53.19%) Windows
2 16 (34.04%) Windows 7
3 11 (23.40%) Windows Server
4 8 (17.02%) Windows 10
5 6 (12.77%) Windows 8
6 2 (4.26%) Windows Server 2008
6 2 (4.26%) Windows Server 2012
7 1 (2.13%) Windows XP
Processes & Methodologies
1 10 (21.28%) ITIL
2 4 (8.51%) Service Management
3 3 (6.38%) IT Strategy
3 3 (6.38%) Mobile Device Management
4 1 (2.13%) Email Filtering
4 1 (2.13%) Kalman Filter
Programming Languages
1 1 (2.13%) C
Qualifications
1 7 (14.89%) SC Cleared
1 7 (14.89%) Security Cleared
2 5 (10.64%) MCSA
2 5 (10.64%) MCSE
2 5 (10.64%) Microsoft Certification
3 4 (8.51%) MCP
4 2 (4.26%) CCNA
4 2 (4.26%) CCNP
4 2 (4.26%) Cisco Certification
4 2 (4.26%) Network+ Certification
5 1 (2.13%) Degree
Quality Assurance & Compliance
1 10 (21.28%) SLA
System Software
1 17 (36.17%) Active Directory
2 3 (6.38%) Hyper-V
2 3 (6.38%) XenApp
Vendors
1 8 (17.02%) Microsoft
2 4 (8.51%) Citrix
3 1 (2.13%) Cisco
3 1 (2.13%) Juniper