The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in Hertfordshire during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
East of England / Hertfordshire
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 122 130 152
Rank change year-on-year +8 +22  
Permanent jobs requiring a 1st Line Support 16 28 21
As % of all permanent IT jobs advertised in Hertfordshire 0.74% 1.08% 0.79%
As % of the Job Titles category 0.77% 1.14% 0.82%
Number of salaries quoted 15 26 19
Median salary £20,000 £20,750 £21,000
Median salary % change year-on-year -3.61% -1.19%  
90% offered a salary of more than £16,400 £18,500 £16,800
10% offered a salary of more than £22,700 £23,000 £23,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2084 2465 2572
As % of all permanent IT job vacancies advertised in Hertfordshire 96.84% 95.39% 96.66%
Number of salaries quoted 1779 2037 2058
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,500 £26,000
10% offered a salary of more than £67,500 £65,000 £65,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Hertfordshire.

Salary trend for 1st Line Support in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshunt - 5 £20,000 -
Watford +2 2 £21,000 +16.66%
Hemel Hempstead +2 2 £16,000 -20.00% 1
Borehamwood -1 2 £24,250 -
Hertford - 2 £19,000 -
Hatfield +17 1 £18,500 -
Hoddesdon -8 1 £21,500 -6.52%
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 24 April 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 21 (65.63%) Windows
2 15 (46.88%) Active Directory
2 15 (46.88%) Windows 7
3 11 (34.38%) Microsoft
4 10 (31.25%) Microsoft Office
4 10 (31.25%) Firewall
5 8 (25.00%) ITIL
5 8 (25.00%) Office 365
5 8 (25.00%) Windows 10
6 7 (21.88%) TCP/IP
7 6 (18.75%) Windows Server
8 5 (15.63%) SC Cleared
8 5 (15.63%) Security Cleared
8 5 (15.63%) Microsoft Certification
8 5 (15.63%) DNS
8 5 (15.63%) DHCP
8 5 (15.63%) SharePoint
8 5 (15.63%) MCSE
8 5 (15.63%) MCSA
9 4 (12.50%) MCP
9 4 (12.50%) Stakeholder Management
9 4 (12.50%) Cloud Computing
10 3 (9.38%) Driving Licence
10 3 (9.38%) iPad
10 3 (9.38%) Wireless
10 3 (9.38%) CCNA
10 3 (9.38%) Cisco Certification
10 3 (9.38%) MS Exchange
11 2 (6.25%) Cisco
11 2 (6.25%) CCNP

1st Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (15.63%) SharePoint
2 3 (9.38%) MS Exchange
Applications
1 10 (31.25%) Microsoft Office
Business Applications
1 1 (3.13%) Dynamics CRM
Cloud Services
1 8 (25.00%) Office 365
2 4 (12.50%) Cloud Computing
3 1 (3.13%) Amazon AWS
3 1 (3.13%) Microsoft Azure
Communications & Networking
1 10 (31.25%) Firewall
2 7 (21.88%) TCP/IP
3 5 (15.63%) DHCP
3 5 (15.63%) DNS
4 3 (9.38%) Wireless
5 1 (3.13%) Cisco ASA
5 1 (3.13%) Cisco Nexus
5 1 (3.13%) PBX
5 1 (3.13%) Skype
5 1 (3.13%) VoIP
5 1 (3.13%) WAN
Database & Business Intelligence
1 1 (3.13%) SQL Server
General
1 2 (6.25%) Telecoms
2 1 (3.13%) Advertising
2 1 (3.13%) Back Office
Miscellaneous
1 3 (9.38%) Driving Licence
1 3 (9.38%) iPad
2 1 (3.13%) Smartphone
Operating Systems
1 21 (65.63%) Windows
2 15 (46.88%) Windows 7
3 8 (25.00%) Windows 10
4 6 (18.75%) Windows Server
5 2 (6.25%) Windows 8
5 2 (6.25%) Windows Server 2008
5 2 (6.25%) Windows Server 2012
6 1 (3.13%) Windows XP
Processes & Methodologies
1 8 (25.00%) ITIL
2 4 (12.50%) Stakeholder Management
3 1 (3.13%) Case Management
3 1 (3.13%) CRM
3 1 (3.13%) Document Management
3 1 (3.13%) Email Filtering
3 1 (3.13%) Incident Management
3 1 (3.13%) Kalman Filter
3 1 (3.13%) Service Delivery
3 1 (3.13%) Ticket Management
Programming Languages
1 1 (3.13%) C
1 1 (3.13%) Java
1 1 (3.13%) PHP
Qualifications
1 5 (15.63%) MCSA
1 5 (15.63%) MCSE
1 5 (15.63%) Microsoft Certification
1 5 (15.63%) SC Cleared
1 5 (15.63%) Security Cleared
2 4 (12.50%) MCP
3 3 (9.38%) CCNA
3 3 (9.38%) Cisco Certification
4 2 (6.25%) CCNP
4 2 (6.25%) Network+ Certification
5 1 (3.13%) Degree
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 15 (46.88%) Active Directory
Vendors
1 11 (34.38%) Microsoft
2 2 (6.25%) Cisco
2 2 (6.25%) Citrix
3 1 (3.13%) Juniper
3 1 (3.13%) Meraki
3 1 (3.13%) VMware
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £22,000 to £26,000 per annum
Posted: 4 days ago
Stevenage, Hertfordshire
ServerChoice
Salary: £23,000 per annum plus excellent benefits
Posted: 11 days ago