1st Line Support Jobs in Hertfordshire

First Line Support
East of England > Hertfordshire

The median First Line Support salary in Hertfordshire is £27,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 111 113 151
Rank change year-on-year +2 +38 -59
Permanent jobs requiring a 1st Line Support 9 27 10
As % of all permanent jobs advertised in Hertfordshire 0.46% 1.40% 0.49%
As % of the Job Titles category 0.50% 1.62% 0.51%
Number of salaries quoted 9 4 9
10th Percentile - £21,550 £21,300
25th Percentile £26,250 £22,000 -
Median annual salary (50th Percentile) £27,500 £23,500 £25,000
Median % change year-on-year +17.02% -6.00% +13.64%
75th Percentile £28,750 £24,750 £26,500
90th Percentile £30,500 - £28,000
East of England median annual salary £25,000 £23,750 £24,000
% change year-on-year +5.26% -1.04% +9.09%

All Permanent IT Job Vacancies
Hertfordshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 1,809 1,669 1,975
% of permanent jobs with a recognized job title 92.86% 86.39% 96.81%
Number of salaries quoted 1,428 821 971
10th Percentile £25,809 £30,688 £26,750
25th Percentile £32,500 £40,000 £35,875
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £65,000 £70,000 £66,875
90th Percentile £75,000 £82,500 £75,000
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

1st Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 1st Line Support in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing 1st Line Support in Hertfordshire.

Salary trend for 1st Line Support in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Watford +7 6 £27,500 +17.02%
Stevenage - 2 £29,000 -
Welwyn Garden City - 1 £27,000 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Hertfordshire

For the 6 months to 26 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 7 (77.78%) Hyper-V
1 7 (77.78%) Active Directory
1 7 (77.78%) VMware
1 7 (77.78%) VMware Infrastructure
1 7 (77.78%) Microsoft 365
2 6 (66.67%) Meraki
2 6 (66.67%) Windows Server
2 6 (66.67%) Windows
2 6 (66.67%) DHCP
2 6 (66.67%) TCP/IP
2 6 (66.67%) DNS
3 4 (44.44%) Application Virtualisation
4 3 (33.33%) Social Skills
5 2 (22.22%) Inclusion and Diversity
5 2 (22.22%) Customer Service
5 2 (22.22%) Break/Fix
5 2 (22.22%) A+ Certification
5 2 (22.22%) Configuration Management
5 2 (22.22%) Service Management
5 2 (22.22%) ITSM
5 2 (22.22%) Management Information System
5 2 (22.22%) Stakeholder Management
5 2 (22.22%) Content Management
5 2 (22.22%) Incident Management
5 2 (22.22%) ITIL
5 2 (22.22%) Security Operations
5 2 (22.22%) ITIL Foundation Certificate
6 1 (11.11%) SharePoint
6 1 (11.11%) Microsoft Exchange
6 1 (11.11%) Problem-Solving

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Microsoft Exchange
1 1 (11.11%) SharePoint
Cloud Services
1 7 (77.78%) Microsoft 365
Communications & Networking
1 6 (66.67%) DHCP
1 6 (66.67%) DNS
1 6 (66.67%) TCP/IP
General
1 3 (33.33%) Social Skills
2 2 (22.22%) Inclusion and Diversity
Miscellaneous
1 2 (22.22%) Management Information System
Operating Systems
1 6 (66.67%) Windows
1 6 (66.67%) Windows Server
Processes & Methodologies
1 4 (44.44%) Application Virtualisation
2 2 (22.22%) Break/Fix
2 2 (22.22%) Configuration Management
2 2 (22.22%) Content Management
2 2 (22.22%) Customer Service
2 2 (22.22%) Incident Management
2 2 (22.22%) ITIL
2 2 (22.22%) ITSM
2 2 (22.22%) Security Operations
2 2 (22.22%) Service Management
2 2 (22.22%) Stakeholder Management
3 1 (11.11%) Problem-Solving
Qualifications
1 2 (22.22%) A+ Certification
1 2 (22.22%) ITIL Foundation Certificate
System Software
1 7 (77.78%) Active Directory
1 7 (77.78%) Hyper-V
1 7 (77.78%) VMware Infrastructure
Vendors
1 7 (77.78%) VMware
2 6 (66.67%) Meraki