Period
to 19 November 2017

The median annual salary for a 2nd Line Support Analyst was £23,000 in advertised job vacancies in Watford during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
Hertfordshire > Watford
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 91 86 89
Rank change year-on-year -5 +3 +16
Permanent jobs requiring a 2nd Line Support Analyst 8 6 13
As % of all permanent IT jobs advertised in Watford 0.83% 0.58% 1.22%
As % of the Job Titles category 0.86% 0.60% 1.24%
Number of salaries quoted 8 6 7
Watford median annual salary £23,000 £26,000 £28,000
Median salary % change year-on-year -11.54% -7.14% +5.66%
10th Percentile £22,125 £25,000 £26,250
90th Percentile £29,425 £31,125 £30,250
Hertfordshire median annual salary £30,000 £25,500 £28,000
% change year-on-year +17.65% -8.93% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Watford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Watford
Permanent vacancies in Watford with a recognized job title 934 1003 1045
% of permanent IT jobs with a recognized job title 96.39% 96.44% 97.94%
Number of salaries quoted 784 865 855
Watford median annual salary £50,000 £50,000 £45,500
Median salary % change year-on-year - +9.89% +1.11%
10th Percentile £26,250 £26,250 £26,750
90th Percentile £67,500 £75,000 £70,000
Hertfordshire median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

2nd Line Support Analyst
Job Vacancy Trend in Watford

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Watford.

Job vacancy trend for 2nd Line Support Analyst in Watford

2nd Line Support Analyst
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Watford.

Salary trend for 2nd Line Support Analyst in Watford

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Watford

For the 6 months to 19 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Watford region featuring 2nd Line Support Analyst in the job title.

1 7 (87.50%) Active Directory
1 7 (87.50%) Windows
1 7 (87.50%) MS Exchange
2 6 (75.00%) Office 365
3 5 (62.50%) Windows 7
3 5 (62.50%) Firewall
4 4 (50.00%) Wireless
4 4 (50.00%) Microsoft Office
5 3 (37.50%) Exchange Server 2010
5 3 (37.50%) Microsoft
6 2 (25.00%) CCNA
6 2 (25.00%) SLA
6 2 (25.00%) MCP
6 2 (25.00%) MCSA
6 2 (25.00%) Cisco Certification
6 2 (25.00%) Microsoft Certification
6 2 (25.00%) VMware
6 2 (25.00%) Windows Server
6 2 (25.00%) Email Filtering
6 2 (25.00%) Exchange Server 2013
6 2 (25.00%) Kalman Filter
6 2 (25.00%) Analytical Skills
6 2 (25.00%) Mimecast
6 2 (25.00%) Exchange Server 2007
6 2 (25.00%) Microsoft Azure
6 2 (25.00%) VMware Infrastructure
6 2 (25.00%) Hyper-V
7 1 (12.50%) Time Management
7 1 (12.50%) Windows 10
7 1 (12.50%) Creative Problem-Solving

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Watford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (87.50%) MS Exchange
2 3 (37.50%) Exchange Server 2010
3 2 (25.00%) Exchange Server 2007
3 2 (25.00%) Exchange Server 2013
Applications
1 4 (50.00%) Microsoft Office
Cloud Services
1 6 (75.00%) Office 365
2 2 (25.00%) Microsoft Azure
2 2 (25.00%) Mimecast
Communications & Networking
1 5 (62.50%) Firewall
2 4 (50.00%) Wireless
Development Applications
1 1 (12.50%) JIRA
Miscellaneous
1 2 (25.00%) Analytical Skills
2 1 (12.50%) Computer Science
2 1 (12.50%) EPoS
Operating Systems
1 7 (87.50%) Windows
2 5 (62.50%) Windows 7
3 2 (25.00%) Windows Server
4 1 (12.50%) Windows 10
Processes & Methodologies
1 2 (25.00%) Email Filtering
1 2 (25.00%) Kalman Filter
2 1 (12.50%) Asset Management
2 1 (12.50%) Creative Problem-Solving
2 1 (12.50%) Data Security
2 1 (12.50%) Incident Management
2 1 (12.50%) Mathematics
2 1 (12.50%) Time Management
Qualifications
1 2 (25.00%) CCNA
1 2 (25.00%) Cisco Certification
1 2 (25.00%) MCP
1 2 (25.00%) MCSA
1 2 (25.00%) Microsoft Certification
2 1 (12.50%) Computer Science Degree
2 1 (12.50%) Degree
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 7 (87.50%) Active Directory
2 2 (25.00%) Hyper-V
2 2 (25.00%) VMware Infrastructure
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) VMware