The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies in Hertfordshire during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
East of England / Hertfordshire
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 121 133 160
Rank change year-on-year +12 +27  
Permanent jobs requiring a 2nd Line Support Analyst 21 13 15
As % of all permanent IT jobs advertised in Hertfordshire 1.01% 0.57% 0.53%
As % of the Job Titles category 1.04% 0.59% 0.54%
Number of salaries quoted 20 11 11
Median salary £30,000 £21,500 £27,000
Median salary % change year-on-year +39.53% -20.37%  
90% offered a salary of more than £22,500 £19,000 £20,750
10% offered a salary of more than £43,750 £33,750 £28,500
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year - +4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2026 2199 2784
As % of all permanent IT job vacancies advertised in Hertfordshire 97.45% 96.19% 97.51%
Number of salaries quoted 7702 8045 12357
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Hertfordshire.

Salary trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support Analyst in Hertfordshire over the 3 months to 28 June 2017.

Salary histogram for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hertfordshire region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 9 £30,000 - 1
Watford -1 7 £23,000 -5.15% 1
Rickmansworth - 4 £42,500 -
Hatfield -6 1 - -
2nd Line Support Analyst
East of England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 28 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Analyst in the job title.

1 30 (85.71%) Windows
2 29 (82.86%) Active Directory
3 25 (71.43%) MS Exchange
3 25 (71.43%) Windows 7
4 22 (62.86%) Microsoft
5 20 (57.14%) Windows Server
6 19 (54.29%) Windows Server 2012
6 19 (54.29%) Cisco Certification
6 19 (54.29%) CCNA
6 19 (54.29%) Windows Server 2008
7 17 (48.57%) Windows XP
8 16 (45.71%) Cisco
9 15 (42.86%) MCP
9 15 (42.86%) Microsoft Certification
9 15 (42.86%) A+ Certification
9 15 (42.86%) MCTS
10 11 (31.43%) Wireless
10 11 (31.43%) Microsoft Office
10 11 (31.43%) Office 365
11 7 (20.00%) Firewall
12 6 (17.14%) Skype for Business
13 5 (14.29%) Windows 10
14 4 (11.43%) Analytical Skills
14 4 (11.43%) Aruba
14 4 (11.43%) Network Monitoring
14 4 (11.43%) SolarWinds
14 4 (11.43%) CCNP
14 4 (11.43%) LAN
14 4 (11.43%) WAN
15 3 (8.57%) VMware

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (71.43%) MS Exchange
2 6 (17.14%) Skype for Business
3 3 (8.57%) Exchange Server 2010
4 1 (2.86%) Apache
4 1 (2.86%) IIS
Applications
1 11 (31.43%) Microsoft Office
Business Applications
1 2 (5.71%) Dynamics AX
Cloud Services
1 11 (31.43%) Office 365
2 2 (5.71%) Amazon AWS
2 2 (5.71%) Cloud Computing
Communications & Networking
1 11 (31.43%) Wireless
2 7 (20.00%) Firewall
3 4 (11.43%) LAN
3 4 (11.43%) WAN
4 3 (8.57%) TCP/IP
5 2 (5.71%) DHCP
5 2 (5.71%) DNS
5 2 (5.71%) Remote Desktop
5 2 (5.71%) Skype
5 2 (5.71%) VoIP
5 2 (5.71%) VPN
Database & Business Intelligence
1 2 (5.71%) SQL Server
1 2 (5.71%) SQL Server 2005
1 2 (5.71%) SQL Server 2008
Development Applications
1 3 (8.57%) JIRA
General
1 1 (2.86%) Multimedia
1 1 (2.86%) Telecoms
Miscellaneous
1 4 (11.43%) Analytical Skills
2 2 (5.71%) Data Centre
2 2 (5.71%) Handset
2 2 (5.71%) iPhone
Operating Systems
1 30 (85.71%) Windows
2 25 (71.43%) Windows 7
3 20 (57.14%) Windows Server
4 19 (54.29%) Windows Server 2008
4 19 (54.29%) Windows Server 2012
5 17 (48.57%) Windows XP
6 5 (14.29%) Windows 10
7 3 (8.57%) Linux
8 2 (5.71%) Android
8 2 (5.71%) Mac OS
8 2 (5.71%) Red Hat Enterprise Linux
8 2 (5.71%) Windows 8
Processes & Methodologies
1 4 (11.43%) Network Monitoring
2 3 (8.57%) Asset Management
2 3 (8.57%) Creative Problem-Solving
2 3 (8.57%) Data Security
2 3 (8.57%) Incident Management
2 3 (8.57%) Time Management
3 2 (5.71%) ERP
3 2 (5.71%) Information Security
3 2 (5.71%) ITIL
3 2 (5.71%) Line Management
3 2 (5.71%) Mentoring
3 2 (5.71%) Problem Management
Programming Languages
1 2 (5.71%) SQL
Qualifications
1 19 (54.29%) CCNA
1 19 (54.29%) Cisco Certification
2 15 (42.86%) A+ Certification
2 15 (42.86%) MCP
2 15 (42.86%) MCTS
2 15 (42.86%) Microsoft Certification
3 4 (11.43%) CCNP
4 2 (5.71%) Degree
System Software
1 29 (82.86%) Active Directory
2 3 (8.57%) VMware Infrastructure
3 2 (5.71%) Terminal Services
3 2 (5.71%) VMware ESXi
3 2 (5.71%) VMware Workstation
3 2 (5.71%) vSphere
Systems Management
1 2 (5.71%) vCenter Server
Vendors
1 22 (62.86%) Microsoft
2 16 (45.71%) Cisco
3 4 (11.43%) Aruba
3 4 (11.43%) SolarWinds
4 3 (8.57%) VMware
5 1 (2.86%) Avaya
5 1 (2.86%) Citrix
5 1 (2.86%) Siemens
Hertfordshire
TELSTRA Associates
Salary: From £25,000 to £30,000 per annum £25-30k+
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 2 days ago