The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies in Hertfordshire during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
East of England / Hertfordshire
Rank 124 153 141
Rank change year-on-year +29 -12  
Permanent jobs requiring a 2nd Line Support Analyst 15 4 15
As % of all permanent IT jobs advertised in Hertfordshire 0.69% 0.16% 0.65%
As % of the Job Titles category 0.72% 0.16% 0.67%
Number of salaries quoted 13 3 14
Median salary £30,000 £27,500 £28,500
Median salary % change year-on-year +9.09% -3.50%  
UK excluding London median salary £25,000 £26,500 £24,000
% change year-on-year -5.66% +10.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2081 2426 2225
As % of all permanent IT job vacancies advertised in Hertfordshire 96.25% 95.81% 96.57%
Number of salaries quoted 1754 1995 1784
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,500 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Hertfordshire.

Salary trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hertfordshire region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +11 7 £30,000 +51.89% 1
Watford +3 7 £24,000 -46.66% 1
St Albans - 1 £22,500 -
2nd Line Support Analyst
East of England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Analyst in the job title.

1 17 (94.44%) Active Directory
1 17 (94.44%) Windows
2 15 (83.33%) Microsoft
2 15 (83.33%) MS Excel
3 14 (77.78%) Windows 7
4 12 (66.67%) Windows Server 2008
4 12 (66.67%) Windows Server 2012
4 12 (66.67%) MS Exchange
5 11 (61.11%) Windows Server
6 9 (50.00%) Windows XP
7 8 (44.44%) Cisco
7 8 (44.44%) CCNA
7 8 (44.44%) Cisco Certification
7 8 (44.44%) Microsoft Certification
7 8 (44.44%) A+ Certification
7 8 (44.44%) MCP
7 8 (44.44%) MCTS
8 6 (33.33%) MS Office
8 6 (33.33%) Office 365
9 4 (22.22%) Windows 10
9 4 (22.22%) ITIL
10 3 (16.67%) VMware
10 3 (16.67%) DHCP
10 3 (16.67%) VPN
10 3 (16.67%) DNS
10 3 (16.67%) VMware Infrastructure
11 2 (11.11%) Remote Desktop
11 2 (11.11%) Windows 8
11 2 (11.11%) Skype for Business
11 2 (11.11%) Exchange Server 2010

2nd Line Support Analyst Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (66.67%) MS Exchange
2 2 (11.11%) Exchange Server 2010
2 2 (11.11%) Skype for Business
Applications
1 15 (83.33%) MS Excel
2 6 (33.33%) MS Office
Business Applications
1 1 (5.56%) Dynamics AX
Cloud Services
1 6 (33.33%) Office 365
2 2 (11.11%) Amazon AWS
2 2 (11.11%) Cloud Computing
Communications & Networking
1 3 (16.67%) DHCP
1 3 (16.67%) DNS
1 3 (16.67%) VPN
2 2 (11.11%) Firewall
2 2 (11.11%) Remote Desktop
2 2 (11.11%) Skype
2 2 (11.11%) TCP/IP
2 2 (11.11%) Wireless
3 1 (5.56%) LAN
3 1 (5.56%) VLAN
3 1 (5.56%) VoIP
3 1 (5.56%) WAN
3 1 (5.56%) WLAN
Database & Business Intelligence
1 2 (11.11%) SQL Server
2 1 (5.56%) SQL Server 2005
2 1 (5.56%) SQL Server 2008
Development Applications
1 2 (11.11%) JIRA
General
1 1 (5.56%) Back Office
1 1 (5.56%) Retail
Miscellaneous
1 2 (11.11%) Analytical Skills
1 2 (11.11%) Data Centre
1 2 (11.11%) Handset
2 1 (5.56%) iPhone
Operating Systems
1 17 (94.44%) Windows
2 14 (77.78%) Windows 7
3 12 (66.67%) Windows Server 2008
3 12 (66.67%) Windows Server 2012
4 11 (61.11%) Windows Server
5 9 (50.00%) Windows XP
6 4 (22.22%) Windows 10
7 2 (11.11%) Linux
7 2 (11.11%) Mac OS
7 2 (11.11%) Red Hat Enterprise Linux
7 2 (11.11%) Windows 8
8 1 (5.56%) Android
8 1 (5.56%) Apple iOS
Processes & Methodologies
1 4 (22.22%) ITIL
2 2 (11.11%) Asset Management
2 2 (11.11%) Creative Problem-Solving
2 2 (11.11%) Data Security
2 2 (11.11%) Incident Management
2 2 (11.11%) Information Security
2 2 (11.11%) Line Management
2 2 (11.11%) Mentoring
2 2 (11.11%) Problem Management
2 2 (11.11%) Time Management
3 1 (5.56%) E-Commerce
3 1 (5.56%) ERP
3 1 (5.56%) PRINCE2
3 1 (5.56%) Service Delivery
3 1 (5.56%) Service Management
3 1 (5.56%) Stakeholder Management
Programming Languages
1 1 (5.56%) PowerShell
1 1 (5.56%) SQL
Qualifications
1 8 (44.44%) A+ Certification
1 8 (44.44%) CCNA
1 8 (44.44%) Cisco Certification
1 8 (44.44%) MCP
1 8 (44.44%) MCTS
1 8 (44.44%) Microsoft Certification
2 1 (5.56%) Degree
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 17 (94.44%) Active Directory
2 3 (16.67%) VMware Infrastructure
3 2 (11.11%) Terminal Services
3 2 (11.11%) VMware ESXi
3 2 (11.11%) VMware Workstation
3 2 (11.11%) vSphere
Systems Management
1 1 (5.56%) SCCM
Vendors
1 15 (83.33%) Microsoft
2 8 (44.44%) Cisco
3 3 (16.67%) VMware
4 1 (5.56%) Apple
4 1 (5.56%) CheckPoint
4 1 (5.56%) Citrix
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 7 hours ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 12 hours ago