Period
to 18 November 2017

The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 195 199 219
Rank change year-on-year +4 +20 -2
Permanent jobs requiring a 2nd Line Support Analyst 21 19 26
As % of all permanent IT jobs advertised in Hertfordshire 0.48% 0.43% 0.48%
As % of the Job Titles category 0.50% 0.44% 0.50%
Number of salaries quoted 20 19 20
Hertfordshire median annual salary £30,000 £25,500 £28,000
Median salary % change year-on-year +17.65% -8.93% -6.67%
10th Percentile £22,500 £19,200 £23,100
90th Percentile £31,000 £34,050 £33,750
East of England median annual salary £25,000 £25,000 £27,500
% change year-on-year - -9.09% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4219 4335 5224
% of permanent IT jobs with a recognized job title 96.74% 96.98% 96.81%
Number of salaries quoted 3586 3629 4284
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,000
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

2nd Line Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Hertfordshire.

Salary trend for 2nd Line Support Analyst in Hertfordshire

2nd Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -3 8 £23,000 -11.54%
Hemel Hempstead +9 7 £30,000 +9.09%
Hatfield +8 1 - -
Stevenage 0 1 - -
2nd Line Support Analyst
East of England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Analyst in the job title.

1 20 (95.24%) Windows
2 18 (85.71%) Active Directory
3 17 (80.95%) MS Exchange
4 14 (66.67%) Microsoft
5 13 (61.90%) Windows 7
5 13 (61.90%) Office 365
6 12 (57.14%) Windows Server
7 9 (42.86%) Microsoft Certification
8 8 (38.10%) Cisco Certification
8 8 (38.10%) CCNA
8 8 (38.10%) MCP
9 7 (33.33%) Microsoft Office
9 7 (33.33%) Firewall
9 7 (33.33%) Windows Server 2008
9 7 (33.33%) Windows Server 2012
10 6 (28.57%) VMware
11 5 (23.81%) VMware Infrastructure
11 5 (23.81%) SLA
11 5 (23.81%) Cisco
11 5 (23.81%) Windows 10
11 5 (23.81%) Hyper-V
11 5 (23.81%) Exchange Server 2010
12 4 (19.05%) Email Filtering
12 4 (19.05%) Microsoft Azure
12 4 (19.05%) Exchange Server 2013
12 4 (19.05%) Kalman Filter
12 4 (19.05%) Mimecast
12 4 (19.05%) TCP/IP
12 4 (19.05%) A+ Certification
12 4 (19.05%) MCSA

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (80.95%) MS Exchange
2 5 (23.81%) Exchange Server 2010
3 4 (19.05%) Exchange Server 2007
3 4 (19.05%) Exchange Server 2013
4 2 (9.52%) SharePoint
5 1 (4.76%) Apache
5 1 (4.76%) IIS
5 1 (4.76%) SharePoint 2010
Applications
1 7 (33.33%) Microsoft Office
2 1 (4.76%) Microsoft Excel
2 1 (4.76%) Microsoft PowerPoint
2 1 (4.76%) MS Visio
Cloud Services
1 13 (61.90%) Office 365
2 4 (19.05%) Microsoft Azure
2 4 (19.05%) Mimecast
Communications & Networking
1 7 (33.33%) Firewall
2 4 (19.05%) TCP/IP
2 4 (19.05%) Wireless
3 2 (9.52%) LAN
3 2 (9.52%) WAN
4 1 (4.76%) IP Telephony
4 1 (4.76%) LDAP
4 1 (4.76%) VPN
Development Applications
1 1 (4.76%) JIRA
General
1 1 (4.76%) Aerospace
1 1 (4.76%) Multimedia
1 1 (4.76%) Telecoms
Miscellaneous
1 3 (14.29%) Analytical Skills
2 1 (4.76%) Computer Science
2 1 (4.76%) EPoS
2 1 (4.76%) iPad
Operating Systems
1 20 (95.24%) Windows
2 13 (61.90%) Windows 7
3 12 (57.14%) Windows Server
4 7 (33.33%) Windows Server 2008
4 7 (33.33%) Windows Server 2012
5 5 (23.81%) Windows 10
6 4 (19.05%) Windows XP
7 3 (14.29%) Windows 8
8 1 (4.76%) Android
8 1 (4.76%) Apple iOS
8 1 (4.76%) Linux
Processes & Methodologies
1 4 (19.05%) Email Filtering
1 4 (19.05%) Kalman Filter
2 3 (14.29%) ITIL
3 2 (9.52%) ITIL V3
4 1 (4.76%) Asset Management
4 1 (4.76%) Coaching
4 1 (4.76%) Creative Problem-Solving
4 1 (4.76%) Data Security
4 1 (4.76%) Incident Management
4 1 (4.76%) Mathematics
4 1 (4.76%) Proactive Monitoring
4 1 (4.76%) Service Delivery
4 1 (4.76%) Ticket Management
4 1 (4.76%) Time Management
Programming Languages
1 1 (4.76%) C
Qualifications
1 9 (42.86%) Microsoft Certification
2 8 (38.10%) CCNA
2 8 (38.10%) Cisco Certification
2 8 (38.10%) MCP
3 4 (19.05%) A+ Certification
3 4 (19.05%) MCSA
3 4 (19.05%) MCTS
4 1 (4.76%) Computer Science Degree
4 1 (4.76%) Degree
Quality Assurance & Compliance
1 5 (23.81%) SLA
System Software
1 18 (85.71%) Active Directory
2 5 (23.81%) Hyper-V
2 5 (23.81%) VMware Infrastructure
Systems Management
1 1 (4.76%) NetBackup
1 1 (4.76%) SCCM
Vendors
1 14 (66.67%) Microsoft
2 6 (28.57%) VMware
3 5 (23.81%) Cisco
4 3 (14.29%) Citrix
5 1 (4.76%) Avaya
5 1 (4.76%) Siemens