Period
to 16 June 2019

The median annual salary for a 2nd Line Support Engineer was £24,500 in advertised job vacancies in Watford during the 6 months to 16 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
Hertfordshire > Watford
6 months to
16 Jun 2019
Same period 2018 Same period 2017
Rank 79 79 96
Rank change year-on-year 0 +17 -18
Permanent jobs requiring a 2nd Line Support Engineer 8 14 3
As % of all permanent IT jobs advertised in Watford 0.94% 1.49% 0.27%
As % of the Job Titles category 0.96% 1.53% 0.29%
Number of salaries quoted 6 13 2
Watford median annual salary £24,500 £30,000 £30,250
Median salary % change year-on-year -18.33% -0.83% +16.35%
10th Percentile £23,000 £24,500 £26,125
90th Percentile £31,375 £34,750 £33,375
Hertfordshire median annual salary £26,000 £29,750 £26,000
% change year-on-year -12.61% +14.42% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Watford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Watford
Permanent vacancies in Watford with a recognized job title 835 916 1,048
% of permanent IT jobs with a recognized job title 97.78% 97.55% 95.53%
Number of salaries quoted 627 821 873
Watford median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +11.11%
10th Percentile £26,250 £27,500 £25,750
90th Percentile £80,000 £67,500 £73,750
Hertfordshire median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% -

2nd Line Support Engineer
Job Vacancy Trend in Watford

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Watford.

Job vacancy trend for 2nd Line Support Engineer in Watford

2nd Line Support Engineer
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Watford.

Salary trend for 2nd Line Support Engineer in Watford

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Watford

For the 6 months to 16 June 2019, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Watford region featuring 2nd Line Support Engineer in the job title.

1 7 (87.50%) Active Directory
2 6 (75.00%) Windows
3 5 (62.50%) Microsoft
4 4 (50.00%) Apple
5 3 (37.50%) LAN
5 3 (37.50%) Driving Licence
6 2 (25.00%) Windows 10
6 2 (25.00%) Office 365
6 2 (25.00%) Time Management
6 2 (25.00%) WAN
6 2 (25.00%) Microsoft Office
6 2 (25.00%) Firewall
6 2 (25.00%) Windows Server
7 1 (12.50%) Problem-Solving
7 1 (12.50%) Power Platform
7 1 (12.50%) Wireless
7 1 (12.50%) Finance
7 1 (12.50%) Firmware
7 1 (12.50%) Terminal Services
7 1 (12.50%) Remedy
7 1 (12.50%) ITIL
7 1 (12.50%) Microsoft Certification
7 1 (12.50%) MCSE
7 1 (12.50%) Windows XP
7 1 (12.50%) MS Exchange
7 1 (12.50%) DHCP
7 1 (12.50%) TCP/IP
7 1 (12.50%) VPN
7 1 (12.50%) DNS
7 1 (12.50%) Business Intelligence

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Watford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Exchange Server 2003
1 1 (12.50%) MS Exchange
1 1 (12.50%) Skype for Business
Applications
1 2 (25.00%) Microsoft Office
Cloud Services
1 2 (25.00%) Office 365
2 1 (12.50%) OneDrive
2 1 (12.50%) Power Platform
Communications & Networking
1 3 (37.50%) LAN
2 2 (25.00%) Firewall
2 2 (25.00%) WAN
3 1 (12.50%) DHCP
3 1 (12.50%) DNS
3 1 (12.50%) Skype
3 1 (12.50%) TCP/IP
3 1 (12.50%) VPN
3 1 (12.50%) Wireless
Database & Business Intelligence
1 1 (12.50%) Power BI
General
1 1 (12.50%) Finance
Miscellaneous
1 3 (37.50%) Driving Licence
2 1 (12.50%) Analytical Skills
2 1 (12.50%) Data Centre
2 1 (12.50%) Smartphone
Operating Systems
1 6 (75.00%) Windows
2 2 (25.00%) Windows 10
2 2 (25.00%) Windows Server
3 1 (12.50%) Windows 7
3 1 (12.50%) Windows 8
3 1 (12.50%) Windows Server 2012
3 1 (12.50%) Windows XP
Processes & Methodologies
1 2 (25.00%) Time Management
2 1 (12.50%) Business Intelligence
2 1 (12.50%) Continuous Improvement
2 1 (12.50%) Incident Management
2 1 (12.50%) ITIL
2 1 (12.50%) Problem-Solving
2 1 (12.50%) Root Cause Analysis
2 1 (12.50%) Ticket Management
Qualifications
1 1 (12.50%) MCSE
1 1 (12.50%) Microsoft Certification
System Software
1 7 (87.50%) Active Directory
2 1 (12.50%) Firmware
2 1 (12.50%) Terminal Services
Systems Management
1 1 (12.50%) SCCM
Vendors
1 5 (62.50%) Microsoft
2 4 (50.00%) Apple
3 1 (12.50%) Cisco
3 1 (12.50%) Meraki
3 1 (12.50%) Remedy
3 1 (12.50%) ServiceNow
3 1 (12.50%) Zoho