The median annual salary for a 2nd Line Support Engineer was £30,000 in advertised job vacancies in Hertfordshire during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
East of England / Hertfordshire
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 133 117 159
Rank change year-on-year -16 +42  
Permanent jobs requiring a 2nd Line Support Engineer 15 26 15
As % of all permanent IT jobs advertised in Hertfordshire 0.72% 1.13% 0.53%
As % of the Job Titles category 0.74% 1.17% 0.54%
Number of salaries quoted 14 26 10
Median salary £30,000 £26,000 £26,500
Median salary % change year-on-year +15.38% -1.88%  
90% offered a salary of more than £23,500 £21,100 £21,800
10% offered a salary of more than £38,200 £30,000 £42,500
UK excluding London median salary £26,000 £25,625 £25,000
% change year-on-year +1.46% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2026 2214 2756
As % of all permanent IT job vacancies advertised in Hertfordshire 97.45% 96.18% 97.52%
Number of salaries quoted 1748 1849 2199
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Hertfordshire.

Salary trend for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support Engineer in Hertfordshire over the 3 months to 27 June 2017.

Salary histogram for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Hertfordshire region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +7 3 £23,500 -21.66%
Watford -18 3 £34,000 +30.76%
Welwyn Garden City +1 2 £25,250 +12.22%
Hatfield -4 1 £26,500 -
2nd Line Support Engineer
East of England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 27 June 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Engineer in the job title.

1 20 (95.24%) Windows
2 13 (61.90%) Windows 10
3 11 (52.38%) Active Directory
4 8 (38.10%) Microsoft
4 8 (38.10%) Office 365
4 8 (38.10%) Windows Server
5 7 (33.33%) DHCP
5 7 (33.33%) TCP/IP
5 7 (33.33%) DNS
5 7 (33.33%) Microsoft Office
5 7 (33.33%) Windows 7
6 6 (28.57%) XenApp
6 6 (28.57%) MS Exchange
6 6 (28.57%) Firewall
6 6 (28.57%) VMware
7 5 (23.81%) Citrix
8 4 (19.05%) ITIL
8 4 (19.05%) SharePoint
8 4 (19.05%) Cloud Computing
8 4 (19.05%) Hyper-V
8 4 (19.05%) SC Cleared
8 4 (19.05%) Security Cleared
8 4 (19.05%) Driving Licence
9 3 (14.29%) Windows 8
9 3 (14.29%) Windows Server 2012
9 3 (14.29%) MCP
9 3 (14.29%) MCSE
9 3 (14.29%) MCSA
9 3 (14.29%) Microsoft Certification
9 3 (14.29%) SAN

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (28.57%) MS Exchange
2 4 (19.05%) SharePoint
3 1 (4.76%) Skype for Business
Applications
1 7 (33.33%) Microsoft Office
Cloud Services
1 8 (38.10%) Office 365
2 4 (19.05%) Cloud Computing
Communications & Networking
1 7 (33.33%) DHCP
1 7 (33.33%) DNS
1 7 (33.33%) TCP/IP
2 6 (28.57%) Firewall
3 3 (14.29%) SAN
4 2 (9.52%) NAS
4 2 (9.52%) NetScaler
4 2 (9.52%) PBX
5 1 (4.76%) Skype
5 1 (4.76%) VoIP
5 1 (4.76%) Wireless
General
1 1 (4.76%) Telecoms
Miscellaneous
1 4 (19.05%) Driving Licence
2 1 (4.76%) Computer Science
2 1 (4.76%) iPad
Operating Systems
1 20 (95.24%) Windows
2 13 (61.90%) Windows 10
3 8 (38.10%) Windows Server
4 7 (33.33%) Windows 7
5 3 (14.29%) Windows 8
5 3 (14.29%) Windows Server 2012
6 2 (9.52%) Apple iOS
6 2 (9.52%) Mac OS X
6 2 (9.52%) Windows Server 2008
7 1 (4.76%) CentOS
7 1 (4.76%) Linux
7 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 4 (19.05%) ITIL
2 2 (9.52%) Service Delivery
3 1 (4.76%) Application Packaging
3 1 (4.76%) CRM
Qualifications
1 4 (19.05%) SC Cleared
1 4 (19.05%) Security Cleared
2 3 (14.29%) MCP
2 3 (14.29%) MCSA
2 3 (14.29%) MCSE
2 3 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 11 (52.38%) Active Directory
2 6 (28.57%) XenApp
3 4 (19.05%) Hyper-V
4 2 (9.52%) vCloud
4 2 (9.52%) VMware ESXi
4 2 (9.52%) VMware Infrastructure
4 2 (9.52%) XenDesktop
Systems Management
1 2 (9.52%) SCCM
2 1 (4.76%) cPanel
2 1 (4.76%) Plesk
2 1 (4.76%) WSUS
Vendors
1 8 (38.10%) Microsoft
2 6 (28.57%) VMware
3 5 (23.81%) Citrix
4 1 (4.76%) Red Hat