Period
to 17 November 2017

The median annual salary for a 2nd Line Support Engineer was £26,000 in advertised job vacancies in Hertfordshire during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
East of England > Hertfordshire
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 166 184 195
Rank change year-on-year +18 +11 +14
Permanent jobs requiring a 2nd Line Support Engineer 51 31 45
As % of all permanent IT jobs advertised in Hertfordshire 1.16% 0.69% 0.84%
As % of the Job Titles category 1.20% 0.71% 0.86%
Number of salaries quoted 56 34 38
Hertfordshire median annual salary £26,000 £30,000 £27,500
Median salary % change year-on-year -13.33% +9.09% -
10th Percentile £21,250 £19,700 £19,000
90th Percentile £33,750 £33,000 £39,125
East of England median annual salary £27,000 £27,750 £27,500
% change year-on-year -2.70% +0.91% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4248 4341 5215
% of permanent IT jobs with a recognized job title 96.77% 96.90% 96.84%
Number of salaries quoted 3606 3629 4280
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,225
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

2nd Line Support Engineer
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Hertfordshire.

Salary trend for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support Engineer in Hertfordshire over the 6 months to 17 November 2017.

Salary histogram for 2nd Line Support Engineer in Hertfordshire

2nd Line Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Hertfordshire region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -2 10 £32,500 +25.00%
Hemel Hempstead +3 8 £22,500 -25.00%
Harpenden +20 7 £22,500 +15.38%
Stevenage 0 3 £29,000 +3.57%
Potters Bar - 3 £25,500 -
Borehamwood -13 2 £25,000 -44.44%
Royston - 2 £24,000 -
Welwyn Garden City - 2 £25,250 -
Hatfield - 1 £26,500 -
2nd Line Support Engineer
East of England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 17 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Engineer in the job title.

1 39 (76.47%) Windows
2 22 (43.14%) Microsoft
3 20 (39.22%) Windows 10
4 19 (37.25%) Active Directory
5 13 (25.49%) MS Exchange
6 12 (23.53%) Microsoft Office
7 11 (21.57%) VMware
8 10 (19.61%) Firewall
8 10 (19.61%) Hyper-V
9 9 (17.65%) Office 365
10 8 (15.69%) Windows Server
10 8 (15.69%) VPN
10 8 (15.69%) Citrix
11 7 (13.73%) Cisco
12 6 (11.76%) DNS
12 6 (11.76%) ITIL
12 6 (11.76%) DHCP
12 6 (11.76%) TCP/IP
13 5 (9.80%) CCNA
13 5 (9.80%) Cisco Certification
13 5 (9.80%) Microsoft Certification
13 5 (9.80%) Exchange Server 2013
13 5 (9.80%) Exchange Server 2007
13 5 (9.80%) Exchange Server 2010
13 5 (9.80%) XenApp
14 4 (7.84%) Windows 7
14 4 (7.84%) Microsoft Azure
14 4 (7.84%) Windows Server 2008
14 4 (7.84%) Windows Server 2012
14 4 (7.84%) SLA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (25.49%) MS Exchange
2 5 (9.80%) Exchange Server 2007
2 5 (9.80%) Exchange Server 2010
2 5 (9.80%) Exchange Server 2013
3 1 (1.96%) SharePoint
Applications
1 12 (23.53%) Microsoft Office
2 1 (1.96%) Microsoft Excel
2 1 (1.96%) Microsoft PowerPoint
2 1 (1.96%) MS Visio
Cloud Services
1 9 (17.65%) Office 365
2 4 (7.84%) Microsoft Azure
3 2 (3.92%) Mimecast
Communications & Networking
1 10 (19.61%) Firewall
2 8 (15.69%) VPN
3 6 (11.76%) DHCP
3 6 (11.76%) DNS
3 6 (11.76%) TCP/IP
4 3 (5.88%) LAN
4 3 (5.88%) WAN
4 3 (5.88%) Wireless
5 2 (3.92%) NAS
5 2 (3.92%) SAN
6 1 (1.96%) PBX
Database & Business Intelligence
1 2 (3.92%) SQL Server
1 2 (3.92%) SQL Server 2016
General
1 1 (1.96%) Aerospace
1 1 (1.96%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.96%) COM
Miscellaneous
1 2 (3.92%) Driving Licence
2 1 (1.96%) Computer Science
2 1 (1.96%) Data Centre
2 1 (1.96%) iPad
2 1 (1.96%) iPhone
2 1 (1.96%) NHS
Operating Systems
1 39 (76.47%) Windows
2 20 (39.22%) Windows 10
3 8 (15.69%) Windows Server
4 4 (7.84%) Windows 7
4 4 (7.84%) Windows Server 2008
4 4 (7.84%) Windows Server 2012
5 3 (5.88%) Windows 8
5 3 (5.88%) Windows Server 2003
6 2 (3.92%) Apple iOS
6 2 (3.92%) Linux
6 2 (3.92%) Mac OS X
7 1 (1.96%) Android
7 1 (1.96%) CentOS
7 1 (1.96%) Windows Vista
Processes & Methodologies
1 6 (11.76%) ITIL
2 3 (5.88%) Service Delivery
3 2 (3.92%) Email Filtering
3 2 (3.92%) Kalman Filter
4 1 (1.96%) CRM
4 1 (1.96%) ITIL V3
4 1 (1.96%) PRINCE2
Programming Languages
1 1 (1.96%) C
Qualifications
1 5 (9.80%) CCNA
1 5 (9.80%) Cisco Certification
1 5 (9.80%) Microsoft Certification
2 3 (5.88%) MCSE
2 3 (5.88%) VMware Certified Professional (VCP)
3 2 (3.92%) MCP
3 2 (3.92%) MCSA
4 1 (1.96%) Degree
Quality Assurance & Compliance
1 4 (7.84%) SLA
2 1 (1.96%) ISO/IEC 27001
System Software
1 19 (37.25%) Active Directory
2 10 (19.61%) Hyper-V
3 5 (9.80%) XenApp
4 3 (5.88%) VMware Infrastructure
5 1 (1.96%) vSphere
Systems Management
1 1 (1.96%) cPanel
1 1 (1.96%) Nagios
1 1 (1.96%) NetBackup
1 1 (1.96%) Plesk
1 1 (1.96%) SCCM
Vendors
1 22 (43.14%) Microsoft
2 11 (21.57%) VMware
3 8 (15.69%) Citrix
4 7 (13.73%) Cisco
5 3 (5.88%) Dell
5 3 (5.88%) HP
6 2 (3.92%) Adobe
7 1 (1.96%) Red Hat
7 1 (1.96%) Remedy
7 1 (1.96%) ServiceNow
7 1 (1.96%) SonicWALL
7 1 (1.96%) WatchGuard
7 1 (1.96%) Webroot