1st/2nd Line Support Analyst Job Trends in West London

1st/2nd Line Support Analyst
London > West London

The median 1st/2nd Line Support Analyst salary in West London is £34,500 per year, according to job vacancies posted during the 6 months leading to 27 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Nov 2025
Same period 2024 Same period 2023
Rank 50 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support Analyst 1 0 0
As % of all permanent jobs in West London 0.22% - -
As % of the Job Titles category 0.26% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £33,750 - -
Median annual salary (50th Percentile) £34,500 - -
75th Percentile £35,250 - -
90th Percentile - - -
London median annual salary £35,000 £36,000 £35,500
% change year-on-year -2.78% +1.41% -1.39%

All Permanent IT Job Vacancies
West London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in West London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West London with a recognized job title 389 368 298
% of permanent jobs with a recognized job title 87.42% 96.34% 93.71%
Number of salaries quoted 241 172 247
10th Percentile £30,000 £36,825 £31,850
25th Percentile £37,000 £45,000 £39,085
Median annual salary (50th Percentile) £47,000 £51,250 £55,000
Median % change year-on-year -8.29% -6.82% -
75th Percentile £68,750 £69,000 £70,000
90th Percentile £88,750 £87,500 £84,250
London median annual salary £72,500 £75,000 £75,000
% change year-on-year -3.33% - +3.45%

1st/2nd Line Support Analyst
Job Vacancy Trend in West London

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised in West London.

1st/2nd Line Support Analyst job vacancy trend in West London

1st/2nd Line Support Analyst
Salary Trend in West London

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in West London.

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in West London

1st/2nd Line Support Analyst Skill Set
Top 11 Co-Occurring Skills & Capabilities in West London

For the 6 months to 27 November 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West London region featuring 1st/2nd Line Support Analyst in the job title.

1 1 (100.00%) Confluence
1 1 (100.00%) Firewall
1 1 (100.00%) Google
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) JIRA
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Office
1 1 (100.00%) SaaS
1 1 (100.00%) Ticket Management
1 1 (100.00%) VPN

1st/2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in West London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Confluence
Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
1 1 (100.00%) SaaS
Communications & Networking
1 1 (100.00%) Firewall
1 1 (100.00%) VPN
Development Applications
1 1 (100.00%) JIRA
Miscellaneous
1 1 (100.00%) Video\Live Streaming
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Ticket Management
Vendors
1 1 (100.00%) Google