First Line Help Desk Support Jobs in the West Midlands

First Line Help Desk Support
England > West Midlands

The median First Line Help Desk Support salary in the West Midlands is £24,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 241 - -
Rank change year-on-year - - -
Permanent jobs requiring a First Line Help Desk Support 11 0 0
As % of all permanent jobs advertised in the West Midlands 0.15% - -
As % of the Job Titles category 0.16% - -
Number of salaries quoted 11 0 0
10th Percentile - - -
25th Percentile £22,750 - -
Median annual salary (50th Percentile) £24,000 - -
75th Percentile £24,250 - -
90th Percentile - - -
England median annual salary £24,000 £25,000 £26,000
% change year-on-year -4.00% -3.85% +18.18%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,919 5,770 6,912
% of permanent jobs with a recognized job title 94.16% 90.24% 94.87%
Number of salaries quoted 5,204 3,275 4,763
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £39,000 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

First Line Help Desk Support
Job Vacancy Trend in the West Midlands

Job postings that featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for First Line Help Desk Support in the West Midlands

First Line Help Desk Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing First Line Help Desk Support in the West Midlands.

Salary trend for First Line Help Desk Support in the West Midlands

First Line Help Desk Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Support within the West Midlands region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tipton - 4 £24,000 -
Staffordshire - 4 £23,500 -
Solihull - 1 £22,700 -
First Line Help Desk Support
England

First Line Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 8 May 2024, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring First Line Help Desk Support in the job title.

1 7 (63.64%) SQL
1 7 (63.64%) Microsoft
1 7 (63.64%) Microsoft 365
2 6 (54.55%) MPLS
2 6 (54.55%) Azure
2 6 (54.55%) Entra ID
2 6 (54.55%) Data Centre
2 6 (54.55%) Virtual Machines
2 6 (54.55%) Cyber Essentials
2 6 (54.55%) Cyber Essentials PLUS
2 6 (54.55%) LAN
2 6 (54.55%) Microsoft Office
2 6 (54.55%) Local Government
2 6 (54.55%) CCTV
2 6 (54.55%) Firewall
2 6 (54.55%) Wireless
2 6 (54.55%) Finance
2 6 (54.55%) PostgreSQL
2 6 (54.55%) SD-WAN
3 5 (45.45%) Social Skills
3 5 (45.45%) Customer Service
4 4 (36.36%) Problem-Solving
5 1 (9.09%) CrowdStrike
5 1 (9.09%) Customer Experience
5 1 (9.09%) VMware
5 1 (9.09%) VMware Workstation
5 1 (9.09%) VMware Server
5 1 (9.09%) VMware Infrastructure
5 1 (9.09%) ITIL
5 1 (9.09%) Windows

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Microsoft Exchange
1 1 (9.09%) SharePoint
Applications
1 6 (54.55%) Microsoft Office
Cloud Services
1 7 (63.64%) Microsoft 365
2 6 (54.55%) Azure
2 6 (54.55%) Entra ID
Communications & Networking
1 6 (54.55%) Firewall
1 6 (54.55%) LAN
1 6 (54.55%) MPLS
1 6 (54.55%) SD-WAN
1 6 (54.55%) Wireless
2 1 (9.09%) TCP/IP
Database & Business Intelligence
1 6 (54.55%) PostgreSQL
General
1 6 (54.55%) Finance
1 6 (54.55%) Local Government
2 5 (45.45%) Social Skills
Miscellaneous
1 6 (54.55%) CCTV
1 6 (54.55%) Data Centre
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows Server
Processes & Methodologies
1 5 (45.45%) Customer Service
2 4 (36.36%) Problem-Solving
3 1 (9.09%) B2B
3 1 (9.09%) Customer Experience
3 1 (9.09%) Email Filtering
3 1 (9.09%) Fintech
3 1 (9.09%) ITIL
3 1 (9.09%) Kalman Filter
Programming Languages
1 7 (63.64%) SQL
Quality Assurance & Compliance
1 6 (54.55%) Cyber Essentials
1 6 (54.55%) Cyber Essentials PLUS
System Software
1 6 (54.55%) Virtual Machines
2 1 (9.09%) Active Directory
2 1 (9.09%) VMware Infrastructure
2 1 (9.09%) VMware Server
2 1 (9.09%) VMware Workstation
Vendors
1 7 (63.64%) Microsoft
2 1 (9.09%) CrowdStrike
2 1 (9.09%) Cylance
2 1 (9.09%) VMware