Period
to 21 October 2018

The median annual salary for a 1st/2nd Line Support Engineer was £20,500 in advertised job vacancies in the West Midlands during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Engineer
England > West Midlands
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 285 313 333
Rank change year-on-year +28 +20 -7
Permanent jobs requiring a 1st/2nd Line Support Engineer 7 10 9
As % of all permanent IT jobs advertised in the West Midlands 0.082% 0.10% 0.076%
As % of the Job Titles category 0.085% 0.11% 0.079%
Number of salaries quoted 7 10 9
West Midlands median annual salary £20,500 £22,250 £20,500
Median salary % change year-on-year -7.87% +8.54% -25.45%
10th Percentile £18,250 £20,450 £19,700
90th Percentile £29,900 £26,500 £26,750
England median annual salary £26,500 £25,000 £25,000
% change year-on-year +6.00% - +6.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,276 9,518 11,342
% of permanent IT jobs with a recognized job title 96.46% 96.41% 96.21%
Number of salaries quoted 6,437 7,904 8,976
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £24,000 £23,500
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

1st/2nd Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st/2nd Line Support Engineer in the West Midlands

1st/2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Engineer in the West Midlands.

Salary trend for 1st/2nd Line Support Engineer in the West Midlands

1st/2nd Line Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 1st/2nd Line Support Engineer in the West Midlands over the 6 months to 21 October 2018.

Salary histogram for 1st/2nd Line Support Engineer in the West Midlands

1st/2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the West Midlands region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dudley - 2 £20,500 -
Halesowen - 1 £21,500 -
Wolverhampton - 1 £20,500 -
Shropshire - 1 £20,000 - 1
Warwickshire - 1 £35,000 - 1
1st/2nd Line Support Engineer
England

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 October 2018, 1st/2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 1st/2nd Line Support Engineer in the job title.

1 6 (85.71%) Windows
2 4 (57.14%) Active Directory
3 3 (42.86%) DHCP
3 3 (42.86%) DNS
3 3 (42.86%) Microsoft
3 3 (42.86%) Office 365
4 2 (28.57%) VMware Infrastructure
4 2 (28.57%) Windows 7
4 2 (28.57%) Cisco
4 2 (28.57%) Telecoms
4 2 (28.57%) VMware
4 2 (28.57%) Dell
4 2 (28.57%) MS Exchange
4 2 (28.57%) Microsoft Office
4 2 (28.57%) Problem-Solving
4 2 (28.57%) Windows Server
5 1 (14.29%) Virtual Servers
5 1 (14.29%) Proactive Monitoring
5 1 (14.29%) Creative Thinking
5 1 (14.29%) Red Box
5 1 (14.29%) ITIL
5 1 (14.29%) HNC
5 1 (14.29%) HND
5 1 (14.29%) PRINCE2
5 1 (14.29%) LAN
5 1 (14.29%) WAN
5 1 (14.29%) Linux
5 1 (14.29%) Microsoft Excel
5 1 (14.29%) EMC
5 1 (14.29%) Cisco Prime

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) MS Exchange
2 1 (14.29%) Exchange Server 2003
2 1 (14.29%) Exchange Server 2013
Applications
1 2 (28.57%) Microsoft Office
2 1 (14.29%) Microsoft Excel
2 1 (14.29%) Microsoft PowerPoint
Cloud Services
1 3 (42.86%) Office 365
2 1 (14.29%) Amazon AWS
2 1 (14.29%) Microsoft Azure
2 1 (14.29%) Mimecast
Communications & Networking
1 3 (42.86%) DHCP
1 3 (42.86%) DNS
2 1 (14.29%) Firewall
2 1 (14.29%) Internet
2 1 (14.29%) LAN
2 1 (14.29%) TCP/IP
2 1 (14.29%) VLAN
2 1 (14.29%) VPN
2 1 (14.29%) WAN
General
1 2 (28.57%) Telecoms
2 1 (14.29%) Banking
2 1 (14.29%) Finance
2 1 (14.29%) Retail
Miscellaneous
1 1 (14.29%) Analytical Skills
1 1 (14.29%) Data Centre
1 1 (14.29%) Management Information System
Operating Systems
1 6 (85.71%) Windows
2 2 (28.57%) Windows 7
2 2 (28.57%) Windows Server
3 1 (14.29%) Linux
3 1 (14.29%) Mac OS
3 1 (14.29%) Red Hat Enterprise Linux
3 1 (14.29%) Windows 10
3 1 (14.29%) Windows Server 2003
3 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 2 (28.57%) Problem-Solving
2 1 (14.29%) Continuous Improvement
2 1 (14.29%) Creative Thinking
2 1 (14.29%) Cybersecurity
2 1 (14.29%) Information Security
2 1 (14.29%) ITIL
2 1 (14.29%) PRINCE2
2 1 (14.29%) Proactive Monitoring
2 1 (14.29%) SIEM
2 1 (14.29%) Workflow
Qualifications
1 1 (14.29%) Cisco Certification
1 1 (14.29%) Degree
1 1 (14.29%) HNC
1 1 (14.29%) HND
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 4 (57.14%) Active Directory
2 2 (28.57%) VMware Infrastructure
3 1 (14.29%) Microsoft Virtual Server
3 1 (14.29%) Virtual Servers
Systems Management
1 1 (14.29%) Cisco Prime
1 1 (14.29%) McAfee ePO
1 1 (14.29%) SCOM
Vendors
1 3 (42.86%) Microsoft
2 2 (28.57%) Cisco
2 2 (28.57%) Dell
2 2 (28.57%) VMware
3 1 (14.29%) EMC
3 1 (14.29%) Fortinet
3 1 (14.29%) Juniper
3 1 (14.29%) Kaspersky
3 1 (14.29%) McAfee
3 1 (14.29%) Red Box
3 1 (14.29%) Red Hat
3 1 (14.29%) SolarWinds