1st/2nd Line Support Engineer Jobs in England

1st/2nd Line Support Engineer
UK > England

The median 1st/2nd Line Support Engineer salary in England is £30,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 749 865 1057
Rank change year-on-year +116 +192 -224
Permanent jobs requiring a 1st/2nd Line Support Engineer 73 76 75
As % of all permanent jobs advertised in England 0.086% 0.081% 0.057%
As % of the Job Titles category 0.091% 0.089% 0.060%
Number of salaries quoted 72 71 74
10th Percentile £23,000 £23,250 £23,500
25th Percentile £26,375 £26,250 £26,063
Median annual salary (50th Percentile) £30,000 £28,000 £28,000
Median % change year-on-year +7.14% - +12.00%
75th Percentile £34,250 £33,500 £33,625
90th Percentile £40,000 £37,250 £52,250
UK median annual salary £29,500 £28,000 £28,000
% change year-on-year +5.36% - +12.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

1st/2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer in England.

Salary trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st/2nd Line Support Engineer in England over the 6 months to 26 April 2024.

Salary histogram for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +147 27 £33,500 +9.84% 1
North of England +58 18 £28,750 +5.50% 1
North West +24 18 £28,750 +4.55% 1
South East +11 13 £28,000 +1.82% 2
East of England +29 11 £40,000 +33.33%
Midlands +7 5 £27,000 -0.92% 1
East Midlands - 4 £26,250 - 1
South West -32 2 £24,000 -34.25% 3
West Midlands +23 1 £27,000 -0.92%
1st/2nd Line Support Engineer
UK

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Support Engineer in the job title.

1 57 (78.08%) Active Directory
2 56 (76.71%) Windows
3 54 (73.97%) Microsoft 365
4 46 (63.01%) Microsoft
5 45 (61.64%) Windows 10
5 45 (61.64%) Social Skills
6 29 (39.73%) Microsoft Office
7 22 (30.14%) Problem-Solving
8 19 (26.03%) Analytical Skills
8 19 (26.03%) SharePoint
8 19 (26.03%) EPoS
8 19 (26.03%) Wi-Fi
9 18 (24.66%) Organisational Skills
10 14 (19.18%) DNS
11 13 (17.81%) Microsoft Exchange
11 13 (17.81%) Customer Service
12 10 (13.70%) VLAN
13 9 (12.33%) Firewall
14 8 (10.96%) Finance
14 8 (10.96%) DHCP
14 8 (10.96%) Microsoft Intune
15 7 (9.59%) Android
15 7 (9.59%) Azure
15 7 (9.59%) Driving Licence
15 7 (9.59%) TCP/IP
15 7 (9.59%) VMware
15 7 (9.59%) Service Delivery
16 6 (8.22%) Apple
16 6 (8.22%) PowerShell
16 6 (8.22%) OneDrive

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (26.03%) SharePoint
2 13 (17.81%) Microsoft Exchange
3 1 (1.37%) Skype for Business
Applications
1 29 (39.73%) Microsoft Office
2 3 (4.11%) Microsoft Excel
3 2 (2.74%) Spreadsheet
Business Applications
1 2 (2.74%) Remedy ITSM
Cloud Services
1 54 (73.97%) Microsoft 365
2 7 (9.59%) Azure
3 6 (8.22%) Entra ID
3 6 (8.22%) OneDrive
Communications & Networking
1 19 (26.03%) Wi-Fi
2 14 (19.18%) DNS
3 10 (13.70%) VLAN
4 9 (12.33%) Firewall
5 8 (10.96%) DHCP
6 7 (9.59%) TCP/IP
7 3 (4.11%) Unified Communications
8 2 (2.74%) LAN
8 2 (2.74%) WAN
9 1 (1.37%) Cisco IOS
9 1 (1.37%) Internet
9 1 (1.37%) NAS
9 1 (1.37%) Remote Desktop
9 1 (1.37%) SAN
9 1 (1.37%) Skype
9 1 (1.37%) SSL
9 1 (1.37%) Telepresence
9 1 (1.37%) VPN
9 1 (1.37%) Wireless
Database & Business Intelligence
1 1 (1.37%) SQL Server
General
1 45 (61.64%) Social Skills
2 19 (26.03%) Analytical Skills
3 18 (24.66%) Organisational Skills
4 8 (10.96%) Finance
5 4 (5.48%) Inclusion and Diversity
6 1 (1.37%) Automotive
6 1 (1.37%) Banking
6 1 (1.37%) Legal
6 1 (1.37%) Pharmaceutical
6 1 (1.37%) Retail
6 1 (1.37%) Telecoms
Miscellaneous
1 19 (26.03%) EPoS
2 7 (9.59%) Driving Licence
3 5 (6.85%) Apple TV
4 1 (1.37%) Self-Motivation
4 1 (1.37%) Tandem
4 1 (1.37%) Team-Oriented Environment
4 1 (1.37%) Video Conferencing
Operating Systems
1 56 (76.71%) Windows
2 45 (61.64%) Windows 10
3 7 (9.59%) Android
4 5 (6.85%) Windows Server
5 3 (4.11%) Windows 7
6 2 (2.74%) Linux
6 2 (2.74%) Windows Server 2012
7 1 (1.37%) Apple iOS
7 1 (1.37%) Mac OS
Processes & Methodologies
1 22 (30.14%) Problem-Solving
2 13 (17.81%) Customer Service
3 7 (9.59%) Service Delivery
4 5 (6.85%) Email Filtering
4 5 (6.85%) ITIL
4 5 (6.85%) Kalman Filter
4 5 (6.85%) Time Management
5 3 (4.11%) Computer Science
6 2 (2.74%) Continuous Improvement
6 2 (2.74%) IT Strategy
6 2 (2.74%) ITSM
6 2 (2.74%) User Experience
7 1 (1.37%) Antivirus Management
7 1 (1.37%) Customer-Centricity
7 1 (1.37%) Decision-Making
7 1 (1.37%) Fintech
7 1 (1.37%) Hardware Maintenance
7 1 (1.37%) Server Building
7 1 (1.37%) Server Management
7 1 (1.37%) Storage Management
Programming Languages
1 6 (8.22%) PowerShell
2 1 (1.37%) SQL
Qualifications
1 5 (6.85%) Degree
2 3 (4.11%) Microsoft Certification
3 2 (2.74%) Azure Certification
3 2 (2.74%) Computer Science Degree
4 1 (1.37%) A+ Certification
4 1 (1.37%) ITIL Foundation Certificate
4 1 (1.37%) Master's Degree
4 1 (1.37%) MBA
4 1 (1.37%) Network+ Certification
Quality Assurance & Compliance
1 5 (6.85%) SLA
System Software
1 57 (78.08%) Active Directory
Systems Management
1 8 (10.96%) Microsoft Intune
2 3 (4.11%) SCCM
3 1 (1.37%) Backup Exec
Vendors
1 46 (63.01%) Microsoft
2 7 (9.59%) VMware
3 6 (8.22%) Apple
4 5 (6.85%) Barracuda Networks
5 2 (2.74%) Cisco
5 2 (2.74%) Dell
5 2 (2.74%) Remedy
5 2 (2.74%) ServiceNow
6 1 (1.37%) ESET
6 1 (1.37%) Polycom
6 1 (1.37%) Sophos
6 1 (1.37%) Veritas