The median annual salary for a Service Desk Technician was £23,500 in advertised job vacancies in the West Midlands during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
England / West Midlands
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 226 238 227
Rank change year-on-year +12 -11  
Permanent jobs requiring a Service Desk Technician 3 8 2
As % of all permanent IT jobs advertised in the West Midlands 0.058% 0.13% 0.035%
As % of the Job Titles category 0.060% 0.13% 0.036%
Number of salaries quoted 3 8 2
Median salary £23,500 £20,750 £32,500
Median salary % change year-on-year +13.25% -36.15%  
UK excluding London median salary £22,250 £22,000 £19,500
% change year-on-year +1.13% +12.82%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4990 6014 5559
As % of all permanent IT job vacancies advertised in the West Midlands 96.93% 96.35% 96.90%
Number of salaries quoted 4222 4731 4633
Median salary £40,000 £38,500 £40,000
Median salary % change year-on-year +3.89% -3.75%  
90% offered a salary of more than £25,000 £24,500 £24,400
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

Service Desk Technician
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Desk Technician in the job title.

Job vacancy trend for Service Desk Technician in the West Midlands

Service Desk Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in the West Midlands.

Salary trend for Service Desk Technician in the West Midlands

Service Desk Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the West Midlands region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull - 3 £23,500 -
Service Desk Technician
England

Service Desk Technician Skill Set
Top 29 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 June 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Technician in the job title.

1 4 (80.00%) ITIL
2 3 (60.00%) Finance
2 3 (60.00%) Windows
3 2 (40.00%) SLA
3 2 (40.00%) Cisco
3 2 (40.00%) Active Directory
3 2 (40.00%) Retail
3 2 (40.00%) Incident Management
4 1 (20.00%) Degree
4 1 (20.00%) Security Cleared
4 1 (20.00%) Windows 7
4 1 (20.00%) Office 365
4 1 (20.00%) Mobile Device Management
4 1 (20.00%) MCP
4 1 (20.00%) Citrix
4 1 (20.00%) Cisco Certification
4 1 (20.00%) Microsoft Certification
4 1 (20.00%) Lotus
4 1 (20.00%) Blackberry
4 1 (20.00%) Service Management
4 1 (20.00%) Service Delivery
4 1 (20.00%) ITSM
4 1 (20.00%) Microsoft
4 1 (20.00%) CCNA
4 1 (20.00%) IBM Notes
4 1 (20.00%) MCSE
4 1 (20.00%) MCSA
4 1 (20.00%) SharePoint
4 1 (20.00%) VPN

Service Desk Technician Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) IBM Notes
1 1 (20.00%) SharePoint
Cloud Services
1 1 (20.00%) Office 365
Communications & Networking
1 1 (20.00%) VPN
General
1 3 (60.00%) Finance
2 2 (40.00%) Retail
Miscellaneous
1 1 (20.00%) Blackberry
Operating Systems
1 3 (60.00%) Windows
2 1 (20.00%) Windows 7
Processes & Methodologies
1 4 (80.00%) ITIL
2 2 (40.00%) Incident Management
3 1 (20.00%) ITSM
3 1 (20.00%) Mobile Device Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Service Management
Qualifications
1 1 (20.00%) CCNA
1 1 (20.00%) Cisco Certification
1 1 (20.00%) Degree
1 1 (20.00%) MCP
1 1 (20.00%) MCSA
1 1 (20.00%) MCSE
1 1 (20.00%) Microsoft Certification
1 1 (20.00%) Security Cleared
Quality Assurance & Compliance
1 2 (40.00%) SLA
System Software
1 2 (40.00%) Active Directory
Vendors
1 2 (40.00%) Cisco
2 1 (20.00%) Citrix
2 1 (20.00%) Lotus
2 1 (20.00%) Microsoft
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + Shift Allowance + bonus
Posted: 21 days ago