The median annual salary for a Service Desk Technician was £22,000 in advertised job vacancies in England during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Service Desk Technician
UK / England
Rank 829 897 889
Rank change year-on-year +68 -8  
Permanent jobs requiring a Service Desk Technician 14 35 42
As % of all permanent IT jobs advertised in England 0.018% 0.036% 0.042%
As % of the Job Titles category 0.018% 0.037% 0.043%
Number of salaries quoted 13 31 35
Median salary £22,000 £25,000 £20,000
Median salary % change year-on-year -12.00% +25.00%  
90% offered a salary of more than £18,300 £19,000 £18,000
10% offered a salary of more than £27,000 £30,000 £26,600
UK excluding London median salary £21,875 £25,000 £18,500
% change year-on-year -12.50% +35.13%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76500 93487 97724
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.67%
Number of salaries quoted 64049 79038 80601
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Technician in the job title.

Job vacancy trend for Service Desk Technician in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in England.

Salary trend for Service Desk Technician in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +61 5 £19,500 -22.00% 1
Yorkshire +22 3 £24,250 +10.22% 1
West Midlands +27 2 £24,500 - 3
South West +24 2 £23,500 -2.08% 3
London +69 1 £28,500 +1.78%
East of England +27 1 £21,750 -20.90%
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 March 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 24 (66.67%) Active Directory
2 21 (58.33%) Windows
3 19 (52.78%) Microsoft
4 17 (47.22%) MS Office
5 12 (33.33%) Cisco
5 12 (33.33%) Windows 7
6 11 (30.56%) ITIL
7 7 (19.44%) Citrix
8 6 (16.67%) Microsoft Certification
8 6 (16.67%) SLA
8 6 (16.67%) MCP
8 6 (16.67%) MS Excel
8 6 (16.67%) MS Exchange
9 5 (13.89%) SAP
9 5 (13.89%) C
9 5 (13.89%) Chip and PIN
9 5 (13.89%) CAD
9 5 (13.89%) Polycom
9 5 (13.89%) RedPrairie
10 4 (11.11%) Internet of Things
10 4 (11.11%) Robotics
10 4 (11.11%) Incident Management
10 4 (11.11%) Internet
10 4 (11.11%) Service Management
10 4 (11.11%) Artificial Intelligence
10 4 (11.11%) VMware
10 4 (11.11%) Cisco Certification
10 4 (11.11%) CCNA
10 4 (11.11%) LAN
11 3 (8.33%) Windows 2000

Service Desk Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) MS Exchange
2 1 (2.78%) Exchange Server 2010
2 1 (2.78%) SharePoint
Applications
1 17 (47.22%) MS Office
2 6 (16.67%) MS Excel
3 1 (2.78%) MS PowerPoint
Cloud Services
1 1 (2.78%) Azure Active Directory
1 1 (2.78%) Microsoft Azure
1 1 (2.78%) Office 365
Communications & Networking
1 4 (11.11%) Internet
1 4 (11.11%) LAN
2 3 (8.33%) Intranet
2 3 (8.33%) Unified Communications
2 3 (8.33%) VPN
3 2 (5.56%) WAN
3 2 (5.56%) Wi-Fi
4 1 (2.78%) DHCP
4 1 (2.78%) DNS
4 1 (2.78%) IP Telephony
4 1 (2.78%) TCP/IP
4 1 (2.78%) VoIP
Database & Business Intelligence
1 1 (2.78%) SQL Server
Development Applications
1 1 (2.78%) JIRA
General
1 3 (8.33%) Manufacturing
2 2 (5.56%) Finance
2 2 (5.56%) Law
2 2 (5.56%) Legal
2 2 (5.56%) Telecoms
Miscellaneous
1 5 (13.89%) Chip and PIN
2 4 (11.11%) Internet of Things
2 4 (11.11%) Robotics
3 3 (8.33%) Blackberry
4 2 (5.56%) iPhone
5 1 (2.78%) Analytical Skills
5 1 (2.78%) AS400
5 1 (2.78%) iPad
5 1 (2.78%) Life Science
5 1 (2.78%) Mainframe
5 1 (2.78%) Smartphone
Operating Systems
1 21 (58.33%) Windows
2 12 (33.33%) Windows 7
3 3 (8.33%) Windows 2000
3 3 (8.33%) Windows Server 2012
3 3 (8.33%) Windows XP
4 2 (5.56%) Windows 10
4 2 (5.56%) Windows 8
5 1 (2.78%) Android
5 1 (2.78%) Windows Server
5 1 (2.78%) Windows Server 2003
5 1 (2.78%) Windows Server 2008
Processes & Methodologies
1 11 (30.56%) ITIL
2 5 (13.89%) CAD
3 4 (11.11%) Artificial Intelligence
3 4 (11.11%) Incident Management
3 4 (11.11%) Service Management
4 3 (8.33%) ITSM
5 2 (5.56%) Customer Engagement
5 2 (5.56%) ITIL V3
5 2 (5.56%) Service Delivery
6 1 (2.78%) B2B
6 1 (2.78%) Document Management
6 1 (2.78%) Network Monitoring
6 1 (2.78%) Process Improvement
Programming Languages
1 5 (13.89%) C
Qualifications
1 6 (16.67%) MCP
1 6 (16.67%) Microsoft Certification
2 4 (11.11%) CCNA
2 4 (11.11%) Cisco Certification
3 3 (8.33%) MCSE
4 2 (5.56%) Degree
4 2 (5.56%) ITIL Certification
4 2 (5.56%) MCDST
4 2 (5.56%) MCSA
5 1 (2.78%) A+ Certification
5 1 (2.78%) Security Cleared
Quality Assurance & Compliance
1 6 (16.67%) SLA
System Software
1 24 (66.67%) Active Directory
Systems Management
1 2 (5.56%) SCCM
Vendors
1 19 (52.78%) Microsoft
2 12 (33.33%) Cisco
3 7 (19.44%) Citrix
4 5 (13.89%) Polycom
4 5 (13.89%) RedPrairie
4 5 (13.89%) SAP
5 4 (11.11%) VMware
6 3 (8.33%) Avaya
7 2 (5.56%) Dell
7 2 (5.56%) Mitel
7 2 (5.56%) Remedy
8 1 (2.78%) LANDesk
8 1 (2.78%) ServiceNow
Coventry, West Midlands (County)
Oscar
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
RecruitmentRevolution.com Limited
Salary: Competitive Salary
Posted: 2 days ago
Exeter, Devon
Redrock Consulting Ltd
Salary: £16000 - £23000.00 per annum + Competitive
Posted: 5 days ago
Reading
Deerfoot IT Resources Ltd
Salary: £18000 - £22323 per annum + Benefits
Posted: 12 days ago
Swindon
Recruitment Revolution Limited
Salary: £23,000 Per Annum + Benefits Package
Posted: 25 days ago
Stratford-Upon-Avon, Warwickshire
Kcom Group Plc
Salary: Additional benefits
Posted: 23 days ago
Chippenham
Recruitment Genius Ltd
Salary: £18000 - £24000 per annum
Posted: 5 days ago