Period
to 17 November 2017

The median annual salary for a Service Desk Technician was £24,000 in advertised job vacancies in England during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
UK > England
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 1083 1124 1205
Rank change year-on-year +41 +81 +14
Permanent jobs requiring a Service Desk Technician 68 88 73
As % of all permanent IT jobs advertised in England 0.040% 0.049% 0.035%
As % of the Job Titles category 0.042% 0.051% 0.037%
Number of salaries quoted 63 88 64
England median annual salary £24,000 £22,500 £21,500
Median salary % change year-on-year +6.67% +4.65% -6.52%
10th Percentile £18,750 £18,250 £17,750
90th Percentile £28,750 £33,000 £32,700
UK median annual salary £24,000 £22,500 £21,500
% change year-on-year +6.67% +4.65% -6.52%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161629 173153 199104
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.52%
Number of salaries quoted 130679 146162 166923
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,013 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Desk Technician
Job Vacancy Trend in England

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Technician in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in England.

Salary trend for Service Desk Technician in England

Service Desk Technician
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Technician in England over the 6 months to 17 November 2017.

Salary histogram for Service Desk Technician in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 20 £24,000 -9.43%
North of England -1 18 £22,250 +1.14%
South East +24 15 £22,500 -1.10%
North West -1 11 £23,500 +6.82%
Midlands +36 7 £26,000 +5.05% 3
Yorkshire +22 7 £21,000 -8.70%
South West +10 6 £22,000 +6.02% 1
West Midlands +9 5 £26,000 -3.70% 3
East Midlands +31 2 £20,000 -4.76%
East of England +2 2 £24,238 +10.17%
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 November 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 46 (67.65%) Windows
2 42 (61.76%) Microsoft
2 42 (61.76%) Active Directory
3 37 (54.41%) ITIL
4 27 (39.71%) Microsoft Office
5 26 (38.24%) Office 365
6 22 (32.35%) Windows 7
7 16 (23.53%) MS Exchange
8 15 (22.06%) SLA
9 14 (20.59%) Windows Server
10 13 (19.12%) Windows 8
10 13 (19.12%) DBS Check
10 13 (19.12%) SCCM
11 12 (17.65%) Windows 10
12 10 (14.71%) ITIL V3
12 10 (14.71%) Driving Licence
13 9 (13.24%) Hardware Maintenance
13 9 (13.24%) Microsoft Certification
14 8 (11.76%) VMware
14 8 (11.76%) Windows Server 2008
14 8 (11.76%) Windows Server 2012
15 7 (10.29%) SQL
16 6 (8.82%) MCSE
16 6 (8.82%) CCNA
16 6 (8.82%) Cisco Certification
16 6 (8.82%) Time Management
16 6 (8.82%) Degree
17 5 (7.35%) VMware Infrastructure
17 5 (7.35%) Cisco
17 5 (7.35%) TCP/IP

Service Desk Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (23.53%) MS Exchange
2 2 (2.94%) Exchange Server 2010
2 2 (2.94%) Skype for Business
3 1 (1.47%) Apache
3 1 (1.47%) SharePoint
Applications
1 27 (39.71%) Microsoft Office
2 4 (5.88%) Acrobat
3 2 (2.94%) AutoCAD
3 2 (2.94%) Microsoft Excel
3 2 (2.94%) Microsoft PowerPoint
3 2 (2.94%) Revit
Business Applications
1 1 (1.47%) Orchard Housing
Cloud Services
1 26 (38.24%) Office 365
2 3 (4.41%) OneDrive
3 1 (1.47%) Azure Active Directory
3 1 (1.47%) Microsoft Azure
Communications & Networking
1 5 (7.35%) TCP/IP
2 3 (4.41%) DHCP
2 3 (4.41%) DNS
2 3 (4.41%) VoIP
3 2 (2.94%) IP Telephony
3 2 (2.94%) Remote Desktop
3 2 (2.94%) Skype
3 2 (2.94%) VPN
4 1 (1.47%) LAN
4 1 (1.47%) Unified Communications
4 1 (1.47%) WAN
Database & Business Intelligence
1 1 (1.47%) MySQL
1 1 (1.47%) SQL Server
General
1 4 (5.88%) Law
2 3 (4.41%) Finance
2 3 (4.41%) Publishing
3 2 (2.94%) Legal
4 1 (1.47%) Banking
4 1 (1.47%) Manufacturing
4 1 (1.47%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.94%) Web Services
Miscellaneous
1 10 (14.71%) Driving Licence
2 3 (4.41%) Analytical Skills
3 2 (2.94%) Management Information System
4 1 (1.47%) CMDB
4 1 (1.47%) iPad
4 1 (1.47%) Life Science
4 1 (1.47%) Smartphone
Operating Systems
1 46 (67.65%) Windows
2 22 (32.35%) Windows 7
3 14 (20.59%) Windows Server
4 13 (19.12%) Windows 8
5 12 (17.65%) Windows 10
6 8 (11.76%) Windows Server 2008
6 8 (11.76%) Windows Server 2012
7 3 (4.41%) Windows XP
8 2 (2.94%) Linux
9 1 (1.47%) Android
9 1 (1.47%) Apple iOS
9 1 (1.47%) CentOS
9 1 (1.47%) Mac OS
9 1 (1.47%) Red Hat Enterprise Linux
9 1 (1.47%) Unix
Processes & Methodologies
1 37 (54.41%) ITIL
2 10 (14.71%) ITIL V3
3 9 (13.24%) Hardware Maintenance
4 6 (8.82%) Time Management
5 3 (4.41%) Service Management
6 2 (2.94%) CRM
6 2 (2.94%) Data Entry
6 2 (2.94%) Data Protection
6 2 (2.94%) Document Management
6 2 (2.94%) ITSM
6 2 (2.94%) Mathematics
6 2 (2.94%) Process Improvement
6 2 (2.94%) Service Delivery
7 1 (1.47%) Business Continuity
7 1 (1.47%) Disaster Recovery
7 1 (1.47%) Incident Management
7 1 (1.47%) Knowledge Management
7 1 (1.47%) Security Management
7 1 (1.47%) System Testing
7 1 (1.47%) Trend Analysis
Programming Languages
1 7 (10.29%) SQL
2 1 (1.47%) C
Qualifications
1 13 (19.12%) DBS Check
2 9 (13.24%) Microsoft Certification
3 6 (8.82%) CCNA
3 6 (8.82%) Cisco Certification
3 6 (8.82%) Degree
3 6 (8.82%) MCSE
4 4 (5.88%) A+ Certification
4 4 (5.88%) ITIL Foundation Certificate
5 3 (4.41%) Master's Degree
5 3 (4.41%) MCSA
6 2 (2.94%) MCP
7 1 (1.47%) Computer Science Degree
7 1 (1.47%) HND
7 1 (1.47%) ITIL Certification
7 1 (1.47%) MCDST
Quality Assurance & Compliance
1 15 (22.06%) SLA
System Software
1 42 (61.76%) Active Directory
2 5 (7.35%) VMware Infrastructure
3 3 (4.41%) BitLocker
3 3 (4.41%) Microsoft Virtual Server
4 1 (1.47%) Hyper-V
Systems Management
1 13 (19.12%) SCCM
Vendors
1 42 (61.76%) Microsoft
2 8 (11.76%) VMware
3 5 (7.35%) Cisco
4 4 (5.88%) Adobe
4 4 (5.88%) Citrix
4 4 (5.88%) Remedy
5 2 (2.94%) Apple
5 2 (2.94%) BT
6 1 (1.47%) Mitel
6 1 (1.47%) MobileIron
6 1 (1.47%) Orchard
6 1 (1.47%) Red Hat
6 1 (1.47%) Veeam