The median annual salary for a Service Desk Technician was £22,500 in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 830 870 909
Rank change year-on-year +40 +39  
Permanent jobs requiring a Service Desk Technician 27 39 42
As % of all permanent IT jobs advertised in England 0.033% 0.042% 0.040%
As % of the Job Titles category 0.034% 0.044% 0.042%
Number of salaries quoted 24 36 38
Median salary £22,500 £22,500 £22,000
Median salary % change year-on-year - +2.27%  
90% offered a salary of more than £18,000 £19,000 £18,500
10% offered a salary of more than £32,750 £30,000 £26,000
UK excluding London median salary £22,250 £22,000 £19,500
% change year-on-year +1.13% +12.82%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 79382 89280 100510
As % of all permanent IT job vacancies advertised in England 95.99% 96.54% 96.64%
Number of salaries quoted 65298 76096 83752
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Technician in the job title.

Job vacancy trend for Service Desk Technician in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in England.

Salary trend for Service Desk Technician in England

Service Desk Technician
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Technician in England over the 3 months to 24 June 2017.

Salary histogram for Service Desk Technician in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West -32 8 £20,750 -5.68%
London +28 6 £31,250 +26.26% 1
South East +42 4 £20,250 -19.00%
South West +9 3 £21,000 +10.52% 2
West Midlands +6 3 £23,500 +13.25% 1
Yorkshire -2 2 £22,000 -4.34% 1
East of England -2 1 £17,250 -17.85%
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 27 (65.85%) Windows
2 22 (53.66%) Microsoft
3 20 (48.78%) ITIL
4 19 (46.34%) Active Directory
5 13 (31.71%) Windows 7
6 12 (29.27%) Microsoft Office
7 11 (26.83%) SLA
8 9 (21.95%) MS Exchange
8 9 (21.95%) Windows 10
9 8 (19.51%) Windows 8
9 8 (19.51%) SQL
9 8 (19.51%) Microsoft Certification
10 7 (17.07%) Degree
11 6 (14.63%) Incident Management
12 5 (12.20%) Management Information System
12 5 (12.20%) VMware
12 5 (12.20%) MCP
12 5 (12.20%) CRM
12 5 (12.20%) Driving Licence
12 5 (12.20%) Windows Server
13 4 (9.76%) ITIL Foundation Certificate
13 4 (9.76%) Windows Server 2012
13 4 (9.76%) ITSM
13 4 (9.76%) Windows Server 2008
13 4 (9.76%) Windows XP
13 4 (9.76%) Adobe
13 4 (9.76%) MCSE
13 4 (9.76%) HTML
13 4 (9.76%) Finance
13 4 (9.76%) Service Management

Service Desk Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (21.95%) MS Exchange
2 2 (4.88%) SharePoint
3 1 (2.44%) Exchange Server 2003
3 1 (2.44%) Exchange Server 2007
3 1 (2.44%) Exchange Server 2013
3 1 (2.44%) IBM Notes
Applications
1 12 (29.27%) Microsoft Office
2 4 (9.76%) Acrobat
3 1 (2.44%) Microsoft Excel
3 1 (2.44%) Microsoft PowerPoint
3 1 (2.44%) MicroStation
Cloud Services
1 3 (7.32%) Office 365
2 1 (2.44%) Azure Active Directory
2 1 (2.44%) Microsoft Azure
Communications & Networking
1 3 (7.32%) DHCP
1 3 (7.32%) DNS
1 3 (7.32%) Internet
1 3 (7.32%) VPN
2 2 (4.88%) Remote Desktop
2 2 (4.88%) TCP/IP
3 1 (2.44%) Firewall
3 1 (2.44%) Intranet
3 1 (2.44%) IP Telephony
3 1 (2.44%) LAN
3 1 (2.44%) Unified Communications
3 1 (2.44%) VLAN
3 1 (2.44%) VoIP
3 1 (2.44%) WAN
Database & Business Intelligence
1 1 (2.44%) SQL Server
General
1 4 (9.76%) Finance
2 3 (7.32%) Law
2 3 (7.32%) Legal
2 3 (7.32%) Marketing
3 2 (4.88%) Manufacturing
3 2 (4.88%) Retail
4 1 (2.44%) Back Office
Libraries, Frameworks & Software Standards
1 4 (9.76%) HTML
2 2 (4.88%) Web Services
3 1 (2.44%) CSS
Miscellaneous
1 5 (12.20%) Driving Licence
1 5 (12.20%) Management Information System
2 2 (4.88%) Internet of Things
2 2 (4.88%) Life Science
2 2 (4.88%) Robotics
3 1 (2.44%) Analytical Skills
3 1 (2.44%) Blackberry
3 1 (2.44%) Mainframe
Operating Systems
1 27 (65.85%) Windows
2 13 (31.71%) Windows 7
3 9 (21.95%) Windows 10
4 8 (19.51%) Windows 8
5 5 (12.20%) Windows Server
6 4 (9.76%) Windows Server 2008
6 4 (9.76%) Windows Server 2012
6 4 (9.76%) Windows XP
7 2 (4.88%) Unix
8 1 (2.44%) Android
8 1 (2.44%) Linux
8 1 (2.44%) Windows 2000
Processes & Methodologies
1 20 (48.78%) ITIL
2 6 (14.63%) Incident Management
3 5 (12.20%) CRM
4 4 (9.76%) ITSM
4 4 (9.76%) Service Management
5 3 (7.32%) Document Management
5 3 (7.32%) ITIL V3
5 3 (7.32%) Service Delivery
5 3 (7.32%) Time Management
6 2 (4.88%) Artificial Intelligence
7 1 (2.44%) Business Continuity
7 1 (2.44%) Disaster Recovery
7 1 (2.44%) Mathematics
7 1 (2.44%) Mobile Device Management
7 1 (2.44%) Process Improvement
7 1 (2.44%) Service Desk Management
7 1 (2.44%) Statistics
7 1 (2.44%) Workflow
7 1 (2.44%) Workflow Management
Programming Languages
1 8 (19.51%) SQL
2 1 (2.44%) C
2 1 (2.44%) PHP
2 1 (2.44%) PowerShell
Qualifications
1 8 (19.51%) Microsoft Certification
2 7 (17.07%) Degree
3 5 (12.20%) MCP
4 4 (9.76%) ITIL Foundation Certificate
4 4 (9.76%) MCSE
5 3 (7.32%) A+ Certification
5 3 (7.32%) Master's Degree
5 3 (7.32%) MCSA
6 2 (4.88%) CCNA
6 2 (4.88%) Cisco Certification
6 2 (4.88%) MCDST
7 1 (2.44%) HND
7 1 (2.44%) Network+ Certification
7 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 11 (26.83%) SLA
System Software
1 19 (46.34%) Active Directory
2 3 (7.32%) Microsoft Virtual Server
2 3 (7.32%) VMware Infrastructure
Vendors
1 22 (53.66%) Microsoft
2 5 (12.20%) VMware
3 4 (9.76%) Adobe
4 3 (7.32%) Cisco
4 3 (7.32%) Citrix
5 1 (2.44%) Avaya
5 1 (2.44%) Lotus
5 1 (2.44%) Remedy
Bradford, West Yorkshire
The Bridge Ltd
Salary: From £18,000 to £21,000 per annum + benefits
Posted: Yesterday
Bournemouth, Dorset
Bluetownonline
Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: Yesterday
Bournemouth
Arts University Bournemouth
Salary: £20,046, Grade II
Posted: 11 days ago
Wimbledon
Cathcart Associates
Salary: £25000 - £28000 per annum
Posted: 16 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + Shift Allowance + bonus
Posted: 23 days ago