Period
to 20 November 2017

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in Wiltshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
South West > Wiltshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 66 55 117
Rank change year-on-year -11 +62 +23
Permanent jobs requiring a 3rd Line Support 53 70 26
As % of all permanent IT jobs advertised in Wiltshire 3.41% 4.14% 1.19%
As % of the Job Titles category 3.49% 4.24% 1.23%
Number of salaries quoted 45 64 21
Wiltshire median annual salary £35,000 £35,000 £35,000
10th Percentile £23,500 £27,325 £30,500
90th Percentile £38,750 £40,500 £38,750
South West median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +6.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wiltshire
Permanent vacancies in Wiltshire with a recognized job title 1520 1649 2120
% of permanent IT jobs with a recognized job title 97.75% 97.52% 97.20%
Number of salaries quoted 1282 1412 1871
Wiltshire median annual salary £40,000 £38,750 £40,000
Median salary % change year-on-year +3.23% -3.13% +5.26%
10th Percentile £24,000 £22,500 £25,250
90th Percentile £60,000 £56,973 £60,000
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

3rd Line Support
Job Vacancy Trend in Wiltshire

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for 3rd Line Support in Wiltshire

3rd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Wiltshire.

Salary trend for 3rd Line Support in Wiltshire

3rd Line Support
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing 3rd Line Support in Wiltshire over the 6 months to 20 November 2017.

Salary histogram for 3rd Line Support in Wiltshire

3rd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wiltshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury - 28 £35,000 -
Swindon -1 13 £32,500 -7.14%
Corsham -4 5 £37,500 -1.32%
Chippenham -7 2 £33,250 +2.31%
3rd Line Support
South West

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 20 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 3rd Line Support in the job title.

1 44 (83.02%) Microsoft
2 37 (69.81%) ITIL
3 30 (56.60%) Citrix
4 29 (54.72%) PowerShell
5 28 (52.83%) Security Cleared
6 27 (50.94%) Software Packaging
6 27 (50.94%) SCCM
7 22 (41.51%) Active Directory
7 22 (41.51%) MS Exchange
8 21 (39.62%) Microsoft App-V
8 21 (39.62%) Compatibility Testing
8 21 (39.62%) Software Distribution
8 21 (39.62%) Application Virtualisation
8 21 (39.62%) Workload Management
9 18 (33.96%) Windows
10 11 (20.75%) Office 365
10 11 (20.75%) Windows Server 2008
11 10 (18.87%) SQL Server
11 10 (18.87%) Backup Exec
11 10 (18.87%) Patch Management
12 9 (16.98%) VMware
12 9 (16.98%) Exchange Server 2010
12 9 (16.98%) Windows 7
13 8 (15.09%) SQL
13 8 (15.09%) Microsoft Certification
13 8 (15.09%) Windows 10
14 7 (13.21%) LAN
14 7 (13.21%) WAN
14 7 (13.21%) Firewall
14 7 (13.21%) Windows 8

3rd Line Support Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (41.51%) MS Exchange
2 9 (16.98%) Exchange Server 2010
3 2 (3.77%) Exchange Server 2007
4 1 (1.89%) Exchange Server 2013
4 1 (1.89%) Skype for Business
Applications
1 5 (9.43%) Microsoft Office
Cloud Services
1 11 (20.75%) Office 365
2 1 (1.89%) Cloud Computing
2 1 (1.89%) SaaS
Communications & Networking
1 7 (13.21%) Firewall
1 7 (13.21%) LAN
1 7 (13.21%) WAN
2 6 (11.32%) TCP/IP
2 6 (11.32%) Wi-Fi
3 4 (7.55%) VoIP
4 2 (3.77%) Remote Desktop
5 1 (1.89%) Bluetooth
5 1 (1.89%) H.323
5 1 (1.89%) IP Telephony
5 1 (1.89%) Network Security
5 1 (1.89%) Skype
5 1 (1.89%) Softphone
5 1 (1.89%) Unified Communications
Database & Business Intelligence
1 10 (18.87%) SQL Server
2 6 (11.32%) SQL Server 2005
2 6 (11.32%) SQL Server 2008
2 6 (11.32%) SQL Server 2012
General
1 6 (11.32%) Finance
2 3 (5.66%) Manufacturing
3 1 (1.89%) Telecoms
Libraries, Frameworks & Software Standards
1 27 (50.94%) Software Packaging
Miscellaneous
1 2 (3.77%) Driving Licence
2 1 (1.89%) Analytical Skills
Operating Systems
1 18 (33.96%) Windows
2 11 (20.75%) Windows Server 2008
3 9 (16.98%) Windows 7
4 8 (15.09%) Windows 10
5 7 (13.21%) Windows 8
6 6 (11.32%) Mac OS X
7 5 (9.43%) Windows Server
7 5 (9.43%) Windows Server 2012
8 3 (5.66%) Windows Server 2003
9 1 (1.89%) Linux
Processes & Methodologies
1 37 (69.81%) ITIL
2 21 (39.62%) Application Virtualisation
2 21 (39.62%) Compatibility Testing
2 21 (39.62%) Software Distribution
2 21 (39.62%) Workload Management
3 10 (18.87%) Patch Management
4 6 (11.32%) Change Management
4 6 (11.32%) Line Management
5 4 (7.55%) Configuration Management
5 4 (7.55%) Performance Management
5 4 (7.55%) Server Monitoring
6 2 (3.77%) Stakeholder Management
6 2 (3.77%) Trend Analysis
7 1 (1.89%) Asset Management
7 1 (1.89%) Product Management
7 1 (1.89%) Regression Testing
Programming Languages
1 29 (54.72%) PowerShell
2 8 (15.09%) SQL
3 1 (1.89%) Java
Qualifications
1 28 (52.83%) Security Cleared
2 8 (15.09%) Microsoft Certification
3 5 (9.43%) CCNA
3 5 (9.43%) Cisco Certification
3 5 (9.43%) SC Cleared
4 3 (5.66%) ITIL Certification
4 3 (5.66%) MCSA
4 3 (5.66%) MCSE
4 3 (5.66%) VMware Certified Professional (VCP)
5 1 (1.89%) Degree
Quality Assurance & Compliance
1 2 (3.77%) SLA
System Software
1 22 (41.51%) Active Directory
2 21 (39.62%) Microsoft App-V
3 6 (11.32%) BitLocker
4 5 (9.43%) VMware Infrastructure
5 4 (7.55%) VMware Server
6 2 (3.77%) Hyper-V
7 1 (1.89%) VirtualBox
7 1 (1.89%) XenApp
7 1 (1.89%) XenDesktop
Systems Management
1 27 (50.94%) SCCM
2 10 (18.87%) Backup Exec
3 7 (13.21%) WSUS
4 6 (11.32%) Microsoft Intune
4 6 (11.32%) SCOM
5 2 (3.77%) Systems Management Server (SMS)
6 1 (1.89%) McAfee ePO
6 1 (1.89%) Nagios
Vendors
1 44 (83.02%) Microsoft
2 30 (56.60%) Citrix
3 9 (16.98%) VMware
4 6 (11.32%) Apple
4 6 (11.32%) HP
5 4 (7.55%) Symantec
6 2 (3.77%) Cisco
7 1 (1.89%) Avaya
7 1 (1.89%) Dell
7 1 (1.89%) Dell KACE
7 1 (1.89%) McAfee
7 1 (1.89%) NetApp