Period
to 16 December 2018

The median annual salary for a 3rd Line Support was £30,000 in advertised job vacancies in Wiltshire during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
South West > Wiltshire
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 116 80 63
Rank change year-on-year -36 -17 +47
Permanent jobs requiring a 3rd Line Support 11 41 60
As % of all permanent IT jobs advertised in Wiltshire 0.62% 2.69% 3.60%
As % of the Job Titles category 0.64% 2.75% 3.69%
Number of salaries quoted 9 35 52
Wiltshire median annual salary £30,000 £35,000 £35,000
Median salary % change year-on-year -14.29% - -
10th Percentile £27,250 £23,500 £30,500
90th Percentile £37,950 £37,350 £40,500
South West median annual salary £34,000 £35,000 £35,000
% change year-on-year -2.86% - +7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wiltshire
Permanent vacancies in Wiltshire with a recognized job title 1,716 1,491 1,627
% of permanent IT jobs with a recognized job title 96.51% 97.83% 97.66%
Number of salaries quoted 1,432 1,253 1,400
Wiltshire median annual salary £44,500 £40,000 £40,000
Median salary % change year-on-year +11.25% - -
10th Percentile £26,250 £23,546 £22,500
90th Percentile £65,000 £60,000 £57,500
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +1.27%

3rd Line Support
Job Vacancy Trend in Wiltshire

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for 3rd Line Support in Wiltshire

3rd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Wiltshire.

Salary trend for 3rd Line Support in Wiltshire

3rd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wiltshire region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -23 4 £30,000 -7.69% 2
Calne - 3 £30,000 -
Chippenham -12 1 £36,500 +7.35% 2
3rd Line Support
South West

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 16 December 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wiltshire region featuring 3rd Line Support in the job title.

1 8 (72.73%) Microsoft
2 6 (54.55%) Firewall
2 6 (54.55%) ITIL
2 6 (54.55%) Windows
3 5 (45.45%) Office 365
4 4 (36.36%) Presales
4 4 (36.36%) MCSA
4 4 (36.36%) CCNA
4 4 (36.36%) Cisco Certification
4 4 (36.36%) Microsoft Certification
4 4 (36.36%) Internet
5 3 (27.27%) DHCP
5 3 (27.27%) DNS
5 3 (27.27%) MCP
5 3 (27.27%) Security Cleared
5 3 (27.27%) Windows 8
5 3 (27.27%) Business Continuity
5 3 (27.27%) Virtual Environments
6 2 (18.18%) Windows Server
6 2 (18.18%) MCSE
6 2 (18.18%) Active Directory
7 1 (9.09%) Service Management
7 1 (9.09%) AS400
7 1 (9.09%) VMware
7 1 (9.09%) Clustering
7 1 (9.09%) Microsoft App-V
7 1 (9.09%) Systems Management Server (SMS)
7 1 (9.09%) GroupWise
7 1 (9.09%) MPLS
7 1 (9.09%) CAD

3rd Line Support Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Exchange Server 2007
1 1 (9.09%) Exchange Server 2010
1 1 (9.09%) GroupWise
1 1 (9.09%) MS Exchange
Applications
1 1 (9.09%) Microsoft PowerPoint
Cloud Services
1 5 (45.45%) Office 365
2 1 (9.09%) IaaS
2 1 (9.09%) Microsoft Azure
2 1 (9.09%) SaaS
Communications & Networking
1 6 (54.55%) Firewall
2 4 (36.36%) Internet
3 3 (27.27%) DHCP
3 3 (27.27%) DNS
4 1 (9.09%) MPLS
4 1 (9.09%) NAS
4 1 (9.09%) VLAN
4 1 (9.09%) VoIP
Database & Business Intelligence
1 1 (9.09%) Amazon RDS
Libraries, Frameworks & Software Standards
1 1 (9.09%) Software Packaging
Miscellaneous
1 1 (9.09%) AS400
1 1 (9.09%) Clustering
1 1 (9.09%) Fat Client
1 1 (9.09%) Smartphone
1 1 (9.09%) Thin Client
Operating Systems
1 6 (54.55%) Windows
2 3 (27.27%) Windows 8
3 2 (18.18%) Windows Server
4 1 (9.09%) Android
4 1 (9.09%) Windows 10
4 1 (9.09%) Windows 7
4 1 (9.09%) Windows Server 2003
4 1 (9.09%) Windows Server 2012
Processes & Methodologies
1 6 (54.55%) ITIL
2 4 (36.36%) Presales
3 3 (27.27%) Business Continuity
3 3 (27.27%) Virtual Environments
4 1 (9.09%) Application Virtualisation
4 1 (9.09%) CAD
4 1 (9.09%) Compatibility Testing
4 1 (9.09%) ITIL V3
4 1 (9.09%) Service Management
4 1 (9.09%) Software Distribution
4 1 (9.09%) Workload Management
Programming Languages
1 1 (9.09%) PowerShell
Qualifications
1 4 (36.36%) CCNA
1 4 (36.36%) Cisco Certification
1 4 (36.36%) MCSA
1 4 (36.36%) Microsoft Certification
2 3 (27.27%) MCP
2 3 (27.27%) Security Cleared
3 2 (18.18%) MCSE
4 1 (9.09%) DV Cleared
4 1 (9.09%) ITIL Certification
4 1 (9.09%) MOS
4 1 (9.09%) SC Cleared
4 1 (9.09%) VMware Certified Professional (VCP)
System Software
1 2 (18.18%) Active Directory
2 1 (9.09%) Hyper-V
2 1 (9.09%) Microsoft App-V
Systems Management
1 1 (9.09%) HP SiteScope
1 1 (9.09%) SCCM
1 1 (9.09%) Systems Management Server (SMS)
Vendors
1 8 (72.73%) Microsoft
2 1 (9.09%) Cisco
2 1 (9.09%) Citrix
2 1 (9.09%) Veeam
2 1 (9.09%) VMware