Period
to 9 December 2019

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the South West during the 6 months to 9 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South West
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 223 267 232
Rank change year-on-year +44 -35 -28
Permanent jobs requiring a 3rd Line Support 96 55 113
As % of all permanent IT jobs advertised in the South West 1.01% 0.55% 1.11%
As % of the Job Titles category 1.05% 0.57% 1.14%
Number of salaries quoted 96 49 99
South West median annual salary £37,500 £34,000 £35,000
Median salary % change year-on-year +10.29% -2.86% -
10th Percentile £31,500 £28,650 £24,850
90th Percentile £45,000 £41,250 £38,750
England median annual salary £37,500 £35,000 £37,000
% change year-on-year +7.14% -5.41% +5.71%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,155 9,594 9,936
% of permanent IT jobs with a recognized job title 96.16% 96.41% 97.56%
Number of salaries quoted 7,397 7,755 8,232
South West median annual salary £43,000 £42,500 £40,000
Median salary % change year-on-year +1.18% +6.25% -
10th Percentile £25,750 £25,500 £24,500
90th Percentile £65,000 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

3rd Line Support
Job Vacancy Trend in the South West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 3rd Line Support in the South West over the 6 months to 9 December 2019.

Salary histogram for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 6 months to 9 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 25 £38,500 +28.33% 3
Bristol +38 22 £38,000 +1.33% 7
Devon +3 14 £36,000 +5.88% 3
Dorset -10 14 £42,500 +23.19% 5
Gloucestershire -18 10 £36,000 +5.88%
Somerset - 10 £34,500 -
Cornwall +14 1 - -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 9 December 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 3rd Line Support in the job title.

1 66 (68.75%) Microsoft
2 59 (61.46%) Office 365
3 57 (59.38%) Windows
4 48 (50.00%) Azure
5 40 (41.67%) VMware
5 40 (41.67%) Active Directory
6 36 (37.50%) Hyper-V
7 35 (36.46%) Windows Server
8 32 (33.33%) VMware Infrastructure
9 24 (25.00%) Firewall
10 23 (23.96%) MS Exchange
11 22 (22.92%) SCCM
12 20 (20.83%) Microsoft Office
12 20 (20.83%) ITIL
13 19 (19.79%) LAN
13 19 (19.79%) WAN
13 19 (19.79%) Cisco
13 19 (19.79%) PowerShell
14 17 (17.71%) Windows Server 2012
15 15 (15.63%) Windows 10
15 15 (15.63%) Veeam
16 14 (14.58%) Security Cleared
16 14 (14.58%) Citrix
16 14 (14.58%) Mentoring
17 13 (13.54%) SQL
18 12 (12.50%) SharePoint
19 11 (11.46%) DNS
19 11 (11.46%) DHCP
19 11 (11.46%) Windows 7
20 10 (10.42%) Wireless

3rd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (23.96%) MS Exchange
2 12 (12.50%) SharePoint
3 8 (8.33%) Exchange Server 2013
3 8 (8.33%) Skype for Business
4 3 (3.13%) Blackberry Enterprise Server
5 1 (1.04%) Exchange Server 2010
5 1 (1.04%) SharePoint 2010
5 1 (1.04%) SharePoint Server
Applications
1 20 (20.83%) Microsoft Office
Cloud Services
1 59 (61.46%) Office 365
2 48 (50.00%) Azure
3 9 (9.38%) AWS
4 6 (6.25%) Azure Active Directory
5 3 (3.13%) Mimecast
6 2 (2.08%) IaaS
7 1 (1.04%) Cloud Computing
7 1 (1.04%) IBM Cloud
7 1 (1.04%) SoftLayer
Communications & Networking
1 24 (25.00%) Firewall
2 19 (19.79%) LAN
2 19 (19.79%) WAN
3 11 (11.46%) DHCP
3 11 (11.46%) DNS
4 10 (10.42%) Wireless
5 9 (9.38%) Unified Communications
6 8 (8.33%) Skype
7 6 (6.25%) SAN
8 4 (4.17%) NAS
8 4 (4.17%) NetScaler
8 4 (4.17%) TCP/IP
8 4 (4.17%) VLAN
9 3 (3.13%) VoIP
9 3 (3.13%) VPN
10 2 (2.08%) Network Security
10 2 (2.08%) Wi-Fi
10 2 (2.08%) WLAN
11 1 (1.04%) BGP
11 1 (1.04%) OSPF
Database & Business Intelligence
1 2 (2.08%) SQL Server
General
1 9 (9.38%) Finance
2 5 (5.21%) Law
2 5 (5.21%) Retail
3 3 (3.13%) Telecoms
4 2 (2.08%) Electronics
4 2 (2.08%) Games
4 2 (2.08%) Legal
4 2 (2.08%) Manufacturing
4 2 (2.08%) Marketing
4 2 (2.08%) Public Sector
5 1 (1.04%) Military
Libraries, Frameworks & Software Standards
1 7 (7.29%) Software Packaging
Miscellaneous
1 9 (9.38%) Driving Licence
2 6 (6.25%) Data Centre
3 4 (4.17%) Enterprise Software
4 3 (3.13%) Analytical Skills
4 3 (3.13%) Video Conferencing
5 2 (2.08%) Public Cloud
5 2 (2.08%) Replication
5 2 (2.08%) Self-Motivation
6 1 (1.04%) Clustering
6 1 (1.04%) Mobile Computing
6 1 (1.04%) PKI
Operating Systems
1 57 (59.38%) Windows
2 35 (36.46%) Windows Server
3 17 (17.71%) Windows Server 2012
4 15 (15.63%) Windows 10
5 11 (11.46%) Windows 7
6 9 (9.38%) Linux
7 7 (7.29%) Windows 8
8 6 (6.25%) Windows Server 2008
Processes & Methodologies
1 20 (20.83%) ITIL
2 14 (14.58%) Mentoring
3 9 (9.38%) Compatibility Testing
3 9 (9.38%) Migration
4 8 (8.33%) Root Cause Analysis
5 7 (7.29%) ITIL V3
5 7 (7.29%) Project Delivery
5 7 (7.29%) Software Distribution
5 7 (7.29%) Workload Management
6 6 (6.25%) Information Security
6 6 (6.25%) Infrastructure Engineering
7 5 (5.21%) Application Virtualisation
7 5 (5.21%) Cybersecurity
7 5 (5.21%) Project Management
7 5 (5.21%) Service Management
8 4 (4.17%) Problem-Solving
9 3 (3.13%) ITSM
9 3 (3.13%) Mobile Device Management
9 3 (3.13%) Network Architecture
9 3 (3.13%) Scenario Testing
Programming Languages
1 19 (19.79%) PowerShell
2 13 (13.54%) SQL
3 3 (3.13%) Java
3 3 (3.13%) PL/SQL
4 1 (1.04%) C
Qualifications
1 14 (14.58%) Security Cleared
2 9 (9.38%) Microsoft Certification
3 7 (7.29%) SC Cleared
4 5 (5.21%) Degree
4 5 (5.21%) DV Cleared
5 4 (4.17%) BPSS Clearance
5 4 (4.17%) Cisco Certification
5 4 (4.17%) MCSE
6 3 (3.13%) MCSA
7 2 (2.08%) CCNA
8 1 (1.04%) CCDP
8 1 (1.04%) CCNP
8 1 (1.04%) ITIL Certification
Quality Assurance & Compliance
1 7 (7.29%) SLA
2 3 (3.13%) PMO
2 3 (3.13%) QA
System Software
1 40 (41.67%) Active Directory
2 36 (37.50%) Hyper-V
3 32 (33.33%) VMware Infrastructure
4 6 (6.25%) XenApp
5 5 (5.21%) Microsoft App-V
6 4 (4.17%) VMware ESXi
6 4 (4.17%) vSphere
7 3 (3.13%) Virtual Desktop
8 2 (2.08%) Terminal Services
9 1 (1.04%) Virtual Machines
Systems Management
1 22 (22.92%) SCCM
2 4 (4.17%) Single Sign-On
2 4 (4.17%) vCenter Server
3 3 (3.13%) Norton AntiVirus
4 2 (2.08%) Microsoft Intune
4 2 (2.08%) SCOM
5 1 (1.04%) Nagios
Vendors
1 66 (68.75%) Microsoft
2 40 (41.67%) VMware
3 19 (19.79%) Cisco
4 15 (15.63%) Veeam
5 14 (14.58%) Citrix
6 6 (6.25%) Fortinet
7 5 (5.21%) HP
8 4 (4.17%) F5
9 3 (3.13%) Meraki
9 3 (3.13%) Mitel
9 3 (3.13%) MobileIron
9 3 (3.13%) Palo Alto
9 3 (3.13%) Symantec
10 2 (2.08%) Apple
10 2 (2.08%) Oracle
10 2 (2.08%) SAP
11 1 (1.04%) AVG
11 1 (1.04%) McAfee