Period
to 6 August 2020

The median annual salary for a 3rd Line Support was £35,500 in advertised job vacancies in the South West during the 6 months to 6 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South West
6 months to
6 Aug 2020
Same period 2019 Same period 2018
Rank 160 250 279
Rank change year-on-year +90 +29 -46
Permanent jobs requiring a 3rd Line Support 56 81 60
As % of all permanent jobs advertised in the South West 1.27% 0.81% 0.57%
As % of the Job Titles category 1.33% 0.84% 0.59%
Number of salaries quoted 57 79 41
Median annual salary £35,500 £37,500 £32,500
Median salary % change year-on-year -5.33% +15.38% -2.99%
10th Percentile £29,900 £32,500 £25,375
90th Percentile £40,250 £44,000 £37,250
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +5.63%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 4,211 9,687 10,239
% of permanent IT jobs with a recognized job title 95.86% 96.67% 96.66%
Number of salaries quoted 3,385 7,762 8,506
Median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £27,500 £26,250 £25,000
90th Percentile £70,000 £66,250 £65,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

3rd Line Support
Job Vacancy Trend in the South West

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 6 months to 6 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +51 21 £35,000 -12.50% 3
Bristol +72 20 £37,500 -8.54%
Dorset +54 6 £30,500 -29.89%
Gloucestershire +38 4 £42,500 +25.00% 1
Somerset +15 3 £35,000 -16.67%
Cornwall +16 2 £38,500 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 6 August 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 3rd Line Support in the job title.

1 47 (83.93%) Windows
2 43 (76.79%) VMware
3 42 (75.00%) Windows Server
4 36 (64.29%) Active Directory
5 32 (57.14%) Microsoft
6 22 (39.29%) VMware Infrastructure
7 21 (37.50%) Infrastructure Engineering
8 20 (35.71%) Office 365
9 18 (32.14%) Linux
10 15 (26.79%) LAN
10 15 (26.79%) WAN
10 15 (26.79%) Windows Server 2012
11 14 (25.00%) Cisco
12 13 (23.21%) Firewall
13 12 (21.43%) Microsoft Certification
13 12 (21.43%) ITIL
13 12 (21.43%) Hyper-V
13 12 (21.43%) Incident Management
14 11 (19.64%) Windows Server 2016
15 10 (17.86%) Windows Server 2019
15 10 (17.86%) PowerShell
15 10 (17.86%) Citrix
16 9 (16.07%) CCNA
16 9 (16.07%) DNS
16 9 (16.07%) DHCP
16 9 (16.07%) VoIP
16 9 (16.07%) Cisco Certification
16 9 (16.07%) Azure
17 8 (14.29%) Windows Server 2008
18 7 (12.50%) VMware Certified Professional (VCP)

3rd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.71%) MS Exchange
2 3 (5.36%) Exchange Server 2013
3 2 (3.57%) IIS
3 2 (3.57%) SharePoint
4 1 (1.79%) Exchange Server 2010
4 1 (1.79%) Skype for Business
Applications
1 4 (7.14%) Microsoft Office
Business Applications
1 3 (5.36%) Exchequer
Cloud Services
1 20 (35.71%) Office 365
2 9 (16.07%) Azure
3 4 (7.14%) SaaS
4 3 (5.36%) AWS
5 1 (1.79%) Azure Active Directory
5 1 (1.79%) IaaS
5 1 (1.79%) OpenShift
Communications & Networking
1 15 (26.79%) LAN
1 15 (26.79%) WAN
2 13 (23.21%) Firewall
3 9 (16.07%) DHCP
3 9 (16.07%) DNS
3 9 (16.07%) VoIP
4 5 (8.93%) TCP/IP
4 5 (8.93%) VLAN
5 4 (7.14%) SAN
6 3 (5.36%) Cisco ASA
6 3 (5.36%) NAS
6 3 (5.36%) Network Security
6 3 (5.36%) VPN
7 2 (3.57%) 802.11
7 2 (3.57%) ADSL
7 2 (3.57%) ISDN
7 2 (3.57%) Skype
8 1 (1.79%) Internet
Database & Business Intelligence
1 7 (12.50%) SQL Server
2 2 (3.57%) SQL Server 2012
2 2 (3.57%) SQL Server 2016
2 2 (3.57%) SQL Server 2017
General
1 2 (3.57%) Finance
1 2 (3.57%) Legal
1 2 (3.57%) Telecoms
2 1 (1.79%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.57%) 802.1X
Miscellaneous
1 6 (10.71%) Data Centre
1 6 (10.71%) Enterprise Storage
2 2 (3.57%) Enterprise Software
3 1 (1.79%) Greenfield Project
3 1 (1.79%) Self-Motivation
Operating Systems
1 47 (83.93%) Windows
2 42 (75.00%) Windows Server
3 18 (32.14%) Linux
4 15 (26.79%) Windows Server 2012
5 11 (19.64%) Windows Server 2016
6 10 (17.86%) Windows Server 2019
7 8 (14.29%) Windows Server 2008
8 5 (8.93%) Windows 10
8 5 (8.93%) Windows 7
9 1 (1.79%) AIX
9 1 (1.79%) Red Hat Enterprise Linux
9 1 (1.79%) Solaris
9 1 (1.79%) Unix
9 1 (1.79%) Windows 8
9 1 (1.79%) Windows Server 2003
Processes & Methodologies
1 21 (37.50%) Infrastructure Engineering
2 12 (21.43%) Incident Management
2 12 (21.43%) ITIL
3 4 (7.14%) Problem-Solving
4 3 (5.36%) Computer Science
4 3 (5.36%) Continuous Improvement
4 3 (5.36%) Infrastructure as Code
4 3 (5.36%) Service Management
4 3 (5.36%) Virtual Environments
5 2 (3.57%) Application Packaging
5 2 (3.57%) CRM
5 2 (3.57%) Infrastructure Automation
5 2 (3.57%) ITSM
5 2 (3.57%) Mentoring
5 2 (3.57%) Root Cause Analysis
5 2 (3.57%) Service Delivery
5 2 (3.57%) Storage Management
5 2 (3.57%) Time Management
6 1 (1.79%) Security Hardening
6 1 (1.79%) Security Patching
Programming Languages
1 10 (17.86%) PowerShell
2 3 (5.36%) SQL
3 2 (3.57%) C
4 1 (1.79%) Shell Script
Qualifications
1 12 (21.43%) Microsoft Certification
2 9 (16.07%) CCNA
2 9 (16.07%) Cisco Certification
3 7 (12.50%) CCNP
3 7 (12.50%) VMware Certified Professional (VCP)
4 6 (10.71%) MCSA
5 5 (8.93%) SC Cleared
5 5 (8.93%) Security Cleared
6 4 (7.14%) CCA
6 4 (7.14%) Citrix Certification
6 4 (7.14%) MCITP
6 4 (7.14%) VCP5
7 3 (5.36%) HND
7 3 (5.36%) ITIL Certification
7 3 (5.36%) MCSE
8 2 (3.57%) Network+ Certification
9 1 (1.79%) Degree
Quality Assurance & Compliance
1 5 (8.93%) SLA
System Software
1 36 (64.29%) Active Directory
2 22 (39.29%) VMware Infrastructure
3 12 (21.43%) Hyper-V
4 3 (5.36%) Docker
4 3 (5.36%) Virtual Servers
4 3 (5.36%) VMware Server
5 2 (3.57%) VMware ESXi
5 2 (3.57%) XenApp
6 1 (1.79%) vSphere
Systems Management
1 2 (3.57%) SCCM
1 2 (3.57%) vCenter Server
2 1 (1.79%) Failover Clustering
2 1 (1.79%) Microsoft Intune
2 1 (1.79%) Puppet
2 1 (1.79%) Red Hat Satellite
2 1 (1.79%) Terraform
Vendors
1 43 (76.79%) VMware
2 32 (57.14%) Microsoft
3 14 (25.00%) Cisco
4 10 (17.86%) Citrix
5 5 (8.93%) Dell
5 5 (8.93%) Juniper
6 4 (7.14%) Veeam
7 3 (5.36%) Sage
8 2 (3.57%) HP
8 2 (3.57%) Oracle
9 1 (1.79%) Fortinet
9 1 (1.79%) IBM
9 1 (1.79%) Progress
9 1 (1.79%) Red Hat
9 1 (1.79%) SolarWinds