The median annual salary for a 3rd Line Support was £30,000 in advertised job vacancies in the South West during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England / South West
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 183 184 186
Rank change year-on-year +1 +2  
Permanent jobs requiring a 3rd Line Support 42 74 61
As % of all permanent IT jobs advertised in the South West 0.83% 1.26% 1.02%
As % of the Job Titles category 0.85% 1.30% 1.04%
Number of salaries quoted 39 62 53
Median salary £30,000 £32,250 £34,000
Median salary % change year-on-year -6.97% -5.14%  
90% offered a salary of more than £25,000 £29,000 £27,500
10% offered a salary of more than £35,000 £47,500 £44,800
UK excluding London median salary £34,000 £35,000 £35,000
% change year-on-year -2.85% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 4918 5697 5859
As % of all permanent IT job vacancies advertised in the South West 96.72% 96.79% 97.76%
Number of salaries quoted 4105 4709 4895
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

3rd Line Support
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 3rd Line Support in the South West over the 3 months to 30 March 2017.

Salary histogram for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +28 26 £29,000 -10.76%
Bristol -2 8 £31,750 -16.44% 3
Devon -7 3 £24,000 -17.24%
Somerset - 2 £32,500 -
Dorset +6 1 £34,000 +12.39% 2
Gloucestershire -16 1 £30,000 -7.69%
Cornwall - 1 £40,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 30 March 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 3rd Line Support in the job title.

1 74 (81.32%) Windows
2 65 (71.43%) Microsoft
3 58 (63.74%) Active Directory
4 57 (62.64%) MS Exchange
4 57 (62.64%) VMware
5 53 (58.24%) Windows Server 2012
6 46 (50.55%) Windows Server
7 39 (42.86%) MS Excel
8 35 (38.46%) Citrix
8 35 (38.46%) Office 365
9 33 (36.26%) Exchange Server 2010
10 31 (34.07%) ITIL
11 25 (27.47%) SAN
11 25 (27.47%) Exchange Server 2013
12 23 (25.27%) Windows Server 2003
13 22 (24.18%) MS Office
14 20 (21.98%) XenApp
15 19 (20.88%) XenDesktop
16 18 (19.78%) Windows Server 2008
16 18 (19.78%) Microsoft Certification
16 18 (19.78%) TCP/IP
16 18 (19.78%) Firewall
17 17 (18.68%) LAN
17 17 (18.68%) WAN
18 16 (17.58%) SLA
18 16 (17.58%) Cisco Certification
19 15 (16.48%) Finance
20 14 (15.38%) MCSE
20 14 (15.38%) VMware Infrastructure
21 13 (14.29%) ITIL Certification

3rd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (62.64%) MS Exchange
2 33 (36.26%) Exchange Server 2010
3 25 (27.47%) Exchange Server 2013
4 8 (8.79%) Exchange Server 2007
5 5 (5.49%) Exchange Server 2003
6 3 (3.30%) SharePoint
6 3 (3.30%) Skype for Business
7 1 (1.10%) Apache
7 1 (1.10%) IIS
7 1 (1.10%) Tomcat
Applications
1 39 (42.86%) MS Excel
2 22 (24.18%) MS Office
Business Applications
1 2 (2.20%) SAP Oil and Gas
2 1 (1.10%) Dynamics CRM
Cloud Services
1 35 (38.46%) Office 365
2 2 (2.20%) Microsoft Azure
3 1 (1.10%) Amazon AWS
3 1 (1.10%) SaaS
Communications & Networking
1 25 (27.47%) SAN
2 18 (19.78%) Firewall
2 18 (19.78%) TCP/IP
3 17 (18.68%) LAN
3 17 (18.68%) WAN
4 12 (13.19%) Wi-Fi
5 9 (9.89%) Remote Desktop
6 5 (5.49%) DHCP
6 5 (5.49%) DNS
7 4 (4.40%) NAS
8 3 (3.30%) Internet
8 3 (3.30%) VoIP
8 3 (3.30%) Wireless
9 2 (2.20%) Cisco ASA
9 2 (2.20%) VPN
10 1 (1.10%) IPv4
10 1 (1.10%) IPv6
10 1 (1.10%) Skype
10 1 (1.10%) SSL
10 1 (1.10%) VLAN
Database & Business Intelligence
1 9 (9.89%) SQL Server
2 2 (2.20%) SQL Server 2005
3 1 (1.10%) SQL Server 2008
Development Applications
1 1 (1.10%) Ant
1 1 (1.10%) Jenkins
1 1 (1.10%) Maven
1 1 (1.10%) Subversion
General
1 15 (16.48%) Finance
2 4 (4.40%) Telecoms
3 3 (3.30%) Manufacturing
3 3 (3.30%) Marketing
4 2 (2.20%) Advertising
4 2 (2.20%) Electronics
5 1 (1.10%) Law
5 1 (1.10%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.20%) Hibernate
1 2 (2.20%) Spring
1 2 (2.20%) Spring MVC
2 1 (1.10%) .NET
2 1 (1.10%) ASP.NET
2 1 (1.10%) COM
Miscellaneous
1 6 (6.59%) Driving Licence
2 1 (1.10%) Data Protection Act
2 1 (1.10%) Internet of Things
2 1 (1.10%) Linux Command Line
2 1 (1.10%) Replication
2 1 (1.10%) Robotics
2 1 (1.10%) User Experience
Operating Systems
1 74 (81.32%) Windows
2 53 (58.24%) Windows Server 2012
3 46 (50.55%) Windows Server
4 23 (25.27%) Windows Server 2003
5 18 (19.78%) Windows Server 2008
6 9 (9.89%) Windows 8
7 6 (6.59%) Windows 7
7 6 (6.59%) Windows XP
8 5 (5.49%) Linux
8 5 (5.49%) Windows Vista
9 3 (3.30%) AIX
9 3 (3.30%) CentOS
9 3 (3.30%) Unix
10 2 (2.20%) Red Hat Enterprise Linux
10 2 (2.20%) Windows 10
11 1 (1.10%) Mac OS X
Processes & Methodologies
1 31 (34.07%) ITIL
2 8 (8.79%) Service Management
3 7 (7.69%) Trend Analysis
4 4 (4.40%) Wealth Management
5 3 (3.30%) Line Management
5 3 (3.30%) Mobile Device Management
5 3 (3.30%) Network Management
5 3 (3.30%) Service Delivery
5 3 (3.30%) User Acceptance Testing
6 2 (2.20%) Agile Software Development
6 2 (2.20%) Business Intelligence
6 2 (2.20%) Coaching
6 2 (2.20%) Data Protection
6 2 (2.20%) Digital Marketing
6 2 (2.20%) IT Strategy
6 2 (2.20%) MVC
6 2 (2.20%) Programme Management
6 2 (2.20%) Time Management
7 1 (1.10%) Artificial Intelligence
7 1 (1.10%) Data Analysis
Programming Languages
1 9 (9.89%) SQL
2 2 (2.20%) Java
2 2 (2.20%) Shell Script
3 1 (1.10%) Bash Shell
3 1 (1.10%) C
3 1 (1.10%) PL/SQL
Qualifications
1 18 (19.78%) Microsoft Certification
2 16 (17.58%) Cisco Certification
3 14 (15.38%) MCSE
4 13 (14.29%) ITIL Certification
5 10 (10.99%) CCNA
5 10 (10.99%) MCP
6 9 (9.89%) CCNP
7 8 (8.79%) VMware Certified Professional (VCP)
8 7 (7.69%) MCSA
9 5 (5.49%) Security Cleared
10 2 (2.20%) Degree
10 2 (2.20%) SC Cleared
11 1 (1.10%) DBS Check
11 1 (1.10%) HNC
11 1 (1.10%) HND
Quality Assurance & Compliance
1 16 (17.58%) SLA
System Software
1 58 (63.74%) Active Directory
2 20 (21.98%) XenApp
3 19 (20.88%) XenDesktop
4 14 (15.38%) VMware Infrastructure
5 4 (4.40%) Hyper-V
6 3 (3.30%) vSphere
7 2 (2.20%) Virtual Desktop
7 2 (2.20%) VMware ESXi
8 1 (1.10%) VMware Workstation
Systems Management
1 1 (1.10%) Perfmon
1 1 (1.10%) WMI
1 1 (1.10%) WSUS
Vendors
1 65 (71.43%) Microsoft
2 57 (62.64%) VMware
3 35 (38.46%) Citrix
4 12 (13.19%) Cisco
5 4 (4.40%) Veeam
6 3 (3.30%) Red Hat
7 2 (2.20%) HP
7 2 (2.20%) Oracle
7 2 (2.20%) Remedy
7 2 (2.20%) SAP
8 1 (1.10%) Apple
8 1 (1.10%) Avaya
8 1 (1.10%) CheckPoint
8 1 (1.10%) Dell
8 1 (1.10%) NEC
8 1 (1.10%) NetApp
8 1 (1.10%) Sophos
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