The median annual salary for a 3rd Line Support was £34,000 in advertised job vacancies in the South West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England / South West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 184 192 192
Rank change year-on-year +8 0  
Permanent jobs requiring a 3rd Line Support 47 49 58
As % of all permanent IT jobs advertised in the South West 0.89% 0.94% 0.97%
As % of the Job Titles category 0.92% 0.96% 0.99%
Number of salaries quoted 45 39 51
Median salary £34,000 £30,250 £31,500
Median salary % change year-on-year +12.39% -3.96%  
90% offered a salary of more than £30,000 £29,500 £28,000
10% offered a salary of more than £40,000 £37,900 £42,500
UK excluding London median salary £35,000 £34,500 £36,000
% change year-on-year +1.44% -4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 5136 5114 5837
As % of all permanent IT job vacancies advertised in the South West 96.96% 97.63% 97.14%
Number of salaries quoted 4279 4337 4923
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Support
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 3rd Line Support in the South West over the 3 months to 23 June 2017.

Salary histogram for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire 0 22 £35,000 +9.37%
Bristol -16 11 £40,000 +23.07% 2
Dorset -4 6 £33,000 +9.09% 1
Gloucestershire -4 5 £31,000 +3.33% 1
Somerset -7 2 £32,750 +9.16%
Cornwall - 1 £32,500 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 23 June 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 3rd Line Support in the job title.

1 70 (80.46%) Windows
2 62 (71.26%) Microsoft
3 55 (63.22%) Active Directory
4 54 (62.07%) VMware
5 42 (48.28%) Windows Server
5 42 (48.28%) Windows Server 2012
6 41 (47.13%) ITIL
7 40 (45.98%) MS Exchange
8 27 (31.03%) Citrix
8 27 (31.03%) Office 365
9 26 (29.89%) Cisco Certification
10 25 (28.74%) Microsoft Certification
10 25 (28.74%) Windows Server 2008
11 24 (27.59%) Firewall
12 23 (26.44%) Windows Server 2003
13 22 (25.29%) Exchange Server 2010
14 20 (22.99%) SAN
14 20 (22.99%) Cisco
15 19 (21.84%) CCNA
15 19 (21.84%) MCSE
16 17 (19.54%) Microsoft Office
16 17 (19.54%) VMware Certified Professional (VCP)
17 16 (18.39%) TCP/IP
18 15 (17.24%) Linux
18 15 (17.24%) NAS
18 15 (17.24%) Security Cleared
19 14 (16.09%) VMware Infrastructure
19 14 (16.09%) LAN
19 14 (16.09%) WAN
20 13 (14.94%) ITIL Certification

3rd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (45.98%) MS Exchange
2 22 (25.29%) Exchange Server 2010
3 10 (11.49%) Exchange Server 2007
4 9 (10.34%) Exchange Server 2013
5 5 (5.75%) SharePoint
6 4 (4.60%) Skype for Business
7 2 (2.30%) Exchange Server 2003
7 2 (2.30%) IIS
Applications
1 17 (19.54%) Microsoft Office
2 1 (1.15%) InfoPath
2 1 (1.15%) Microsoft Excel
Business Applications
1 1 (1.15%) Dynamics CRM
Cloud Services
1 27 (31.03%) Office 365
2 2 (2.30%) Amazon AWS
2 2 (2.30%) Microsoft Azure
Communications & Networking
1 24 (27.59%) Firewall
2 20 (22.99%) SAN
3 16 (18.39%) TCP/IP
4 15 (17.24%) NAS
5 14 (16.09%) LAN
5 14 (16.09%) WAN
6 11 (12.64%) Wi-Fi
7 9 (10.34%) Remote Desktop
8 8 (9.20%) Cisco ASA
9 6 (6.90%) DHCP
9 6 (6.90%) DNS
10 4 (4.60%) VoIP
11 2 (2.30%) Internet
12 1 (1.15%) IPv4
12 1 (1.15%) IPv6
12 1 (1.15%) LDAP
12 1 (1.15%) OSPF
12 1 (1.15%) RIP
12 1 (1.15%) SSL
12 1 (1.15%) VPN
Database & Business Intelligence
1 9 (10.34%) SQL Server
2 2 (2.30%) SQL Server 2000
2 2 (2.30%) SQL Server 2005
2 2 (2.30%) SQL Server 2008
2 2 (2.30%) SQL Server 2012
2 2 (2.30%) SQL Server 2014
General
1 9 (10.34%) Finance
2 3 (3.45%) Advertising
3 2 (2.30%) Manufacturing
3 2 (2.30%) Telecoms
4 1 (1.15%) Law
4 1 (1.15%) Marketing
Libraries, Frameworks & Software Standards
1 7 (8.05%) Software Packaging
2 3 (3.45%) .NET
2 3 (3.45%) ASP.NET
3 2 (2.30%) ASP.NET Web Forms
4 1 (1.15%) COM
4 1 (1.15%) REST
4 1 (1.15%) SOAP
4 1 (1.15%) WCF
4 1 (1.15%) Web Services
4 1 (1.15%) XML
4 1 (1.15%) XSLT
Miscellaneous
1 5 (5.75%) Driving Licence
2 1 (1.15%) Client/Server
2 1 (1.15%) Data Centre
2 1 (1.15%) Data Protection Act
2 1 (1.15%) Linux Command Line
Operating Systems
1 70 (80.46%) Windows
2 42 (48.28%) Windows Server
2 42 (48.28%) Windows Server 2012
3 25 (28.74%) Windows Server 2008
4 23 (26.44%) Windows Server 2003
5 15 (17.24%) Linux
6 11 (12.64%) AIX
6 11 (12.64%) CentOS
7 9 (10.34%) Windows 8
8 7 (8.05%) Windows 7
9 5 (5.75%) Windows 10
9 5 (5.75%) Windows XP
10 4 (4.60%) Red Hat Enterprise Linux
11 3 (3.45%) Mac OS X
12 2 (2.30%) Windows Vista
Processes & Methodologies
1 41 (47.13%) ITIL
2 9 (10.34%) Service Management
3 7 (8.05%) Project Management
4 6 (6.90%) Trend Analysis
5 5 (5.75%) Application Virtualisation
5 5 (5.75%) Compatibility Testing
5 5 (5.75%) Software Distribution
5 5 (5.75%) Workload Management
6 4 (4.60%) Patch Management
6 4 (4.60%) Wealth Management
7 3 (3.45%) Change Management
7 3 (3.45%) ITSM
7 3 (3.45%) Network Management
8 2 (2.30%) Coaching
8 2 (2.30%) Configuration Management
8 2 (2.30%) Line Management
8 2 (2.30%) Performance Management
8 2 (2.30%) Server Monitoring
9 1 (1.15%) Mentoring
9 1 (1.15%) Security Patching
Programming Languages
1 10 (11.49%) PowerShell
1 10 (11.49%) Shell Script
1 10 (11.49%) SQL
2 2 (2.30%) C#
2 2 (2.30%) Java
3 1 (1.15%) Bash Shell
3 1 (1.15%) C
3 1 (1.15%) T-SQL
Qualifications
1 26 (29.89%) Cisco Certification
2 25 (28.74%) Microsoft Certification
3 19 (21.84%) CCNA
3 19 (21.84%) MCSE
4 17 (19.54%) VMware Certified Professional (VCP)
5 15 (17.24%) Security Cleared
6 13 (14.94%) ITIL Certification
7 11 (12.64%) MCSA
8 9 (10.34%) CCNP
9 8 (9.20%) MCP
10 5 (5.75%) SC Cleared
11 2 (2.30%) ITIL Foundation Certificate
12 1 (1.15%) DBS Check
12 1 (1.15%) Degree
Quality Assurance & Compliance
1 12 (13.79%) SLA
System Software
1 55 (63.22%) Active Directory
2 14 (16.09%) VMware Infrastructure
3 8 (9.20%) XenApp
4 7 (8.05%) Hyper-V
4 7 (8.05%) XenDesktop
5 5 (5.75%) Microsoft App-V
6 4 (4.60%) vSphere
7 2 (2.30%) BitLocker
7 2 (2.30%) VMware ESXi
7 2 (2.30%) VMware Server
8 1 (1.15%) Firmware
8 1 (1.15%) VirtualBox
Systems Management
1 7 (8.05%) SCCM
2 4 (4.60%) Backup Exec
3 2 (2.30%) Microsoft Intune
3 2 (2.30%) SCOM
3 2 (2.30%) vCenter Server
4 1 (1.15%) NetBackup
Vendors
1 62 (71.26%) Microsoft
2 54 (62.07%) VMware
3 27 (31.03%) Citrix
4 20 (22.99%) Cisco
5 11 (12.64%) Red Hat
6 4 (4.60%) HP
7 3 (3.45%) Apple
8 2 (2.30%) Dell
8 2 (2.30%) NetApp
8 2 (2.30%) Symantec
8 2 (2.30%) Veeam
9 1 (1.15%) CheckPoint
9 1 (1.15%) NEC
9 1 (1.15%) Remedy
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