Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the South West during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 214 209 251
Rank change year-on-year -5 +42 +29
Permanent jobs requiring a 3rd Line Support 124 147 112
As % of all permanent IT jobs advertised in the South West 1.20% 1.36% 0.95%
As % of the Job Titles category 1.23% 1.40% 0.98%
Number of salaries quoted 108 142 108
South West median annual salary £35,000 £33,500 £32,500
Median salary % change year-on-year +4.48% +3.08% +6.56%
10th Percentile £25,875 £27,275 £21,750
90th Percentile £39,663 £38,750 £42,875
England median annual salary £36,792 £35,000 £37,500
% change year-on-year +5.12% -6.67% +1.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10082 10518 11474
% of permanent IT jobs with a recognized job title 97.52% 96.98% 97.11%
Number of salaries quoted 8354 8888 9712
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,713 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

3rd Line Support
Job Vacancy Trend in the South West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 3rd Line Support in the South West over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -13 53 £35,000 -
Bristol -3 34 £36,000 -4.00% 3
Dorset -20 16 £35,000 -6.67% 1
Somerset +9 10 £33,000 +11.86%
Gloucestershire +21 8 £32,250 -0.77% 2
Cornwall -3 2 £22,500 -39.19%
Devon +14 1 £27,500 -8.33%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 3rd Line Support in the job title.

1 83 (66.94%) Microsoft
2 77 (62.10%) Windows
3 74 (59.68%) Active Directory
4 61 (49.19%) ITIL
5 60 (48.39%) Citrix
6 56 (45.16%) Windows Server
7 53 (42.74%) VMware
8 48 (38.71%) MS Exchange
9 46 (37.10%) Windows Server 2012
10 38 (30.65%) Office 365
11 35 (28.23%) PowerShell
12 34 (27.42%) Windows Server 2008
13 29 (23.39%) SAN
14 28 (22.58%) Security Cleared
15 27 (21.77%) Software Packaging
15 27 (21.77%) SCCM
15 27 (21.77%) Windows 7
16 25 (20.16%) Exchange Server 2010
16 25 (20.16%) VMware Infrastructure
17 23 (18.55%) Cisco
18 22 (17.74%) Microsoft Certification
19 21 (16.94%) Cisco Certification
19 21 (16.94%) Microsoft App-V
19 21 (16.94%) Compatibility Testing
19 21 (16.94%) Software Distribution
19 21 (16.94%) Application Virtualisation
19 21 (16.94%) Workload Management
20 20 (16.13%) Firewall
20 20 (16.13%) SQL Server
21 19 (15.32%) Linux

3rd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (38.71%) MS Exchange
2 25 (20.16%) Exchange Server 2010
3 16 (12.90%) Exchange Server 2013
4 7 (5.65%) SharePoint
5 5 (4.03%) Apache
5 5 (4.03%) IIS
5 5 (4.03%) Skype for Business
6 3 (2.42%) Umbraco
7 2 (1.61%) Exchange Server 2007
Applications
1 11 (8.87%) Microsoft Office
2 4 (3.23%) Microsoft Excel
3 2 (1.61%) MS Visio
4 1 (0.81%) Microsoft PowerPoint
Business Applications
1 3 (2.42%) Dynamics CRM
Cloud Services
1 38 (30.65%) Office 365
2 11 (8.87%) Microsoft Azure
3 7 (5.65%) Amazon AWS
4 2 (1.61%) SaaS
5 1 (0.81%) Cloud Computing
5 1 (0.81%) IaaS
5 1 (0.81%) IBM Cloud
5 1 (0.81%) SoftLayer
Communications & Networking
1 29 (23.39%) SAN
2 20 (16.13%) Firewall
3 14 (11.29%) NAS
4 11 (8.87%) TCP/IP
5 9 (7.26%) DNS
5 9 (7.26%) LAN
5 9 (7.26%) WAN
6 8 (6.45%) Remote Desktop
7 7 (5.65%) Cisco ASA
8 6 (4.84%) Wi-Fi
9 5 (4.03%) DHCP
10 4 (3.23%) DDNS
10 4 (3.23%) VoIP
11 3 (2.42%) IPv4
11 3 (2.42%) IPv6
11 3 (2.42%) Network Security
11 3 (2.42%) NGN
11 3 (2.42%) Skype
11 3 (2.42%) Wireless
12 1 (0.81%) NetScaler
Database & Business Intelligence
1 20 (16.13%) SQL Server
2 9 (7.26%) SQL Server 2012
3 7 (5.65%) SQL Server 2008
4 6 (4.84%) SQL Server 2005
5 5 (4.03%) MySQL
6 3 (2.42%) SQL Server 2014
6 3 (2.42%) SQL Server Reporting Services
7 2 (1.61%) SQL Server 2000
8 1 (0.81%) Oracle Database
Development Applications
1 1 (0.81%) Bugzilla
1 1 (0.81%) Git (software)
1 1 (0.81%) PEAR
1 1 (0.81%) PHPUnit
1 1 (0.81%) Subversion
1 1 (0.81%) Trac
General
1 7 (5.65%) Finance
2 4 (3.23%) Manufacturing
2 4 (3.23%) Telecoms
3 3 (2.42%) Advertising
4 1 (0.81%) Electronics
4 1 (0.81%) Marketing
Libraries, Frameworks & Software Standards
1 27 (21.77%) Software Packaging
2 4 (3.23%) HTML
3 1 (0.81%) .NET
3 1 (0.81%) Ajax
3 1 (0.81%) AngularJS
3 1 (0.81%) ASP.NET
3 1 (0.81%) ASP.NET Web Forms
3 1 (0.81%) CSS
3 1 (0.81%) jQuery
3 1 (0.81%) LAMP
3 1 (0.81%) Node.js
3 1 (0.81%) React
3 1 (0.81%) Web Services
Miscellaneous
1 6 (4.84%) Driving Licence
2 5 (4.03%) Clustering
3 4 (3.23%) Data Centre
3 4 (3.23%) Mobile Computing
3 4 (3.23%) Public Cloud
4 3 (2.42%) Management Information System
5 2 (1.61%) Analytical Skills
5 2 (1.61%) Enterprise Storage
6 1 (0.81%) Enterprise Software
6 1 (0.81%) Replication
Operating Systems
1 77 (62.10%) Windows
2 56 (45.16%) Windows Server
3 46 (37.10%) Windows Server 2012
4 34 (27.42%) Windows Server 2008
5 27 (21.77%) Windows 7
6 19 (15.32%) Linux
7 16 (12.90%) Windows 10
8 12 (9.68%) Windows Server 2003
9 11 (8.87%) Windows 8
10 7 (5.65%) AIX
10 7 (5.65%) CentOS
11 6 (4.84%) Mac OS X
12 4 (3.23%) Unix
13 2 (1.61%) Windows XP
14 1 (0.81%) HPUX
14 1 (0.81%) Oracle Linux
14 1 (0.81%) Red Hat Enterprise Linux
14 1 (0.81%) Solaris
Processes & Methodologies
1 61 (49.19%) ITIL
2 21 (16.94%) Application Virtualisation
2 21 (16.94%) Compatibility Testing
2 21 (16.94%) Software Distribution
2 21 (16.94%) Workload Management
3 19 (15.32%) Patch Management
4 10 (8.06%) Proactive Monitoring
5 9 (7.26%) Technical Analysis
6 7 (5.65%) Project Management
7 6 (4.84%) Change Management
7 6 (4.84%) Line Management
8 4 (3.23%) Configuration Management
8 4 (3.23%) Performance Management
8 4 (3.23%) Server Monitoring
9 3 (2.42%) CRM
9 3 (2.42%) Migration
9 3 (2.42%) Network Design
9 3 (2.42%) Network Planning
9 3 (2.42%) Server Virtualisation
10 2 (1.61%) Stakeholder Management
Programming Languages
1 35 (28.23%) PowerShell
2 14 (11.29%) SQL
3 7 (5.65%) Shell Script
4 4 (3.23%) C#
5 1 (0.81%) C
5 1 (0.81%) Java
5 1 (0.81%) PHP
Qualifications
1 28 (22.58%) Security Cleared
2 22 (17.74%) Microsoft Certification
3 21 (16.94%) Cisco Certification
4 19 (15.32%) CCNA
5 15 (12.10%) VMware Certified Professional (VCP)
6 9 (7.26%) MCSA
6 9 (7.26%) MCSE
7 7 (5.65%) Citrix Certification
8 5 (4.03%) SC Cleared
9 3 (2.42%) CCA
9 3 (2.42%) ITIL Certification
10 2 (1.61%) CCNP
10 2 (1.61%) Degree
10 2 (1.61%) MCITP
10 2 (1.61%) MCP
10 2 (1.61%) VCP5
11 1 (0.81%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (5.65%) SLA
System Software
1 74 (59.68%) Active Directory
2 25 (20.16%) VMware Infrastructure
3 21 (16.94%) Microsoft App-V
4 14 (11.29%) Hyper-V
5 13 (10.48%) XenApp
6 12 (9.68%) XenDesktop
7 6 (4.84%) BitLocker
8 5 (4.03%) vSphere
9 4 (3.23%) VMware Server
10 2 (1.61%) XenServer
11 1 (0.81%) Citrix Presentation Server
11 1 (0.81%) ISA Server
11 1 (0.81%) VirtualBox
Systems Management
1 27 (21.77%) SCCM
2 15 (12.10%) WSUS
3 12 (9.68%) Backup Exec
4 7 (5.65%) SCOM
5 6 (4.84%) Microsoft Intune
6 5 (4.03%) Systems Management Server (SMS)
7 4 (3.23%) vCenter Server
8 2 (1.61%) McAfee ePO
9 1 (0.81%) AirWatch
9 1 (0.81%) Nagios
Vendors
1 83 (66.94%) Microsoft
2 60 (48.39%) Citrix
3 53 (42.74%) VMware
4 23 (18.55%) Cisco
5 10 (8.06%) HP
6 7 (5.65%) Apple
6 7 (5.65%) Red Hat
7 5 (4.03%) Veeam
8 4 (3.23%) SolarWinds
8 4 (3.23%) Symantec
9 3 (2.42%) Dell
9 3 (2.42%) McAfee
10 2 (1.61%) NetApp
10 2 (1.61%) WatchGuard
11 1 (0.81%) Avaya
11 1 (0.81%) AVG
11 1 (0.81%) Dell KACE
11 1 (0.81%) Juniper
11 1 (0.81%) Meraki
11 1 (0.81%) Veritas