2nd Line Service Desk Analyst Jobs in Wolverhampton

Second Line Service Desk Analyst
West Midlands > Wolverhampton

The median Second Line Service Desk Analyst salary in Wolverhampton is £31,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 15 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 0 0
As % of all permanent jobs advertised in Wolverhampton 1.75% - -
As % of the Job Titles category 2.00% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £30,500 - -
Median annual salary (50th Percentile) £31,000 - -
75th Percentile £31,500 - -
90th Percentile - - -
West Midlands median annual salary £31,000 - -

All Permanent IT Job Vacancies
Wolverhampton

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wolverhampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wolverhampton with a recognized job title 50 148 213
% of permanent jobs with a recognized job title 87.72% 100.00% 87.30%
Number of salaries quoted 28 115 82
10th Percentile £31,250 £24,000 £30,500
25th Percentile £43,438 £35,000 £37,250
Median annual salary (50th Percentile) £56,250 £52,500 £53,250
Median % change year-on-year +7.14% -1.41% +21.71%
75th Percentile £79,850 £62,500 £60,288
90th Percentile £97,500 £70,000 £72,350
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

2nd Line Service Desk Analyst
Job Vacancy Trend in Wolverhampton

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Wolverhampton.

Job vacancy trend for 2nd Line Service Desk Analyst in Wolverhampton

2nd Line Service Desk Analyst Skill Set
Top 17 Co-occurring Skills and Capabilities in Wolverhampton

For the 6 months to 9 May 2025, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wolverhampton region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) Windows
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) DHCP
1 1 (100.00%) TCP/IP
1 1 (100.00%) VPN
1 1 (100.00%) DNS
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Firewall
1 1 (100.00%) VMware
1 1 (100.00%) VMware Infrastructure
1 1 (100.00%) Hyper-V
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Windows Server
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Service

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Wolverhampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Firewall
1 1 (100.00%) TCP/IP
1 1 (100.00%) VPN
General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Problem-Solving
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) Hyper-V
1 1 (100.00%) VMware Infrastructure
Vendors
1 1 (100.00%) Microsoft
1 1 (100.00%) VMware