Customer Service Jobs in Wolverhampton

Customer Service
West Midlands > Wolverhampton

The following table provides summary statistics for permanent job vacancies advertised in Wolverhampton with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 6 36 9
Rank change year-on-year +30 -27 +3
Permanent jobs citing Customer Service 31 12 14
As % of all permanent jobs advertised in Wolverhampton 20.95% 4.92% 15.56%
As % of the Processes & Methodologies category 21.99% 5.06% 17.07%
Number of salaries quoted 27 8 7
10th Percentile £34,350 - £13,000
25th Percentile £50,000 £30,500 £17,375
Median annual salary (50th Percentile) £53,500 £35,500 £26,500
Median % change year-on-year +50.70% +33.96% -31.61%
75th Percentile £55,250 £56,000 £38,125
90th Percentile - - £45,250
West Midlands median annual salary £30,000 £38,750 £40,000
% change year-on-year -22.58% -3.13% +14.29%

All Process and Methodology Skills
Wolverhampton

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wolverhampton with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 141 237 82
As % of all permanent jobs advertised in Wolverhampton 95.27% 97.13% 91.11%
Number of salaries quoted 114 79 55
10th Percentile £24,000 £29,650 £26,250
25th Percentile £35,938 £35,625 £31,250
Median annual salary (50th Percentile) £53,500 £50,000 £45,000
Median % change year-on-year +7.00% +11.11% -
75th Percentile £62,500 £57,500 £52,500
90th Percentile £70,000 £70,000 £62,250
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Customer Service
Job Vacancy Trend in Wolverhampton

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wolverhampton.

Job vacancy trend for Customer Service in Wolverhampton

Customer Service
Salary Trend in Wolverhampton

3-month moving average salary quoted in jobs citing Customer Service in Wolverhampton.

Salary trend for Customer Service in Wolverhampton

Customer Service
Salary Histogram in Wolverhampton

Salary distribution for jobs citing Customer Service in Wolverhampton over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Wolverhampton

Customer Service
Co-occurring Skills and Capabilities in Wolverhampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.45%) SharePoint
Applications
1 6 (19.35%) Microsoft Office
Cloud Services
1 2 (6.45%) Microsoft 365
2 1 (3.23%) Dynamics 365
2 1 (3.23%) Power Automate
2 1 (3.23%) Power Platform
2 1 (3.23%) PowerApps
Communications & Networking
1 2 (6.45%) DNS
Database & Business Intelligence
1 1 (3.23%) Power BI
Development Applications
1 1 (3.23%) Visual Studio
General
1 19 (61.29%) Social Skills
2 18 (58.06%) Organisational Skills
3 15 (48.39%) Finance
4 14 (45.16%) Environmental Health
5 5 (16.13%) Analytical Skills
6 4 (12.90%) Influencing Skills
7 2 (6.45%) Manufacturing
Job Titles
1 18 (58.06%) Lead
2 9 (29.03%) Support Team Leader
2 9 (29.03%) Team Leader
2 9 (29.03%) Technical Leader
2 9 (29.03%) Technical Support
2 9 (29.03%) Technical Support Team Leader
2 9 (29.03%) Technical Team Leader
3 7 (22.58%) Analyst
4 5 (16.13%) Operations Manager
4 5 (16.13%) Site Manager
5 4 (12.90%) Product Analyst
5 4 (12.90%) Sales Analyst
6 2 (6.45%) 1st Line Service Desk Analyst
6 2 (6.45%) Service Analyst
6 2 (6.45%) Service Desk Analyst
7 1 (3.23%) Business Analyst
7 1 (3.23%) Developer
7 1 (3.23%) Graduate Developer
7 1 (3.23%) Graduate Software Developer
7 1 (3.23%) Software Developer
Libraries, Frameworks & Software Standards
1 1 (3.23%) .NET
Miscellaneous
1 14 (45.16%) Management Information System
1 14 (45.16%) NHS
2 2 (6.45%) Self-Motivation
Operating Systems
1 2 (6.45%) Windows
Processes & Methodologies
1 19 (61.29%) Continuous Improvement
2 15 (48.39%) Project Management
3 14 (45.16%) Budgeting
3 14 (45.16%) Change Management
3 14 (45.16%) Cost Control
3 14 (45.16%) Information Security
3 14 (45.16%) Quality Management
4 10 (32.26%) ITIL
5 4 (12.90%) Customer Requirements
5 4 (12.90%) Mathematics
5 4 (12.90%) Problem-Solving
6 2 (6.45%) Customer Experience
6 2 (6.45%) ERP
7 1 (3.23%) Business Intelligence
7 1 (3.23%) Computer Science
Programming Languages
1 1 (3.23%) SQL
Qualifications
1 5 (16.13%) Degree
Quality Assurance & Compliance
1 14 (45.16%) GDPR
1 14 (45.16%) ISO/IEC 27001
System Software
1 2 (6.45%) Active Directory
Vendors
1 3 (9.68%) Microsoft