1st / 2nd Line Support Engineer
1st / 2nd Line Support Engineer Location: High Wycombe Salary: £28,000 - £30,000 + Full BenefitsThis is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.This role is office-based Monday to Friday, working with a great team.The Role of 1st / 2nd Line Support Engineer You'll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).Key responsibilities include:
- Providing 1st and 2nd line remote support
- Handling inbound calls and support queries
- Diagnosing and resolving issues, escalating where required
- Supporting new users with system setup, walkthroughs and remote training
What We're Looking For as a 1st / 2nd Line Support Engineer
- Experience in 1st / 2nd line IT support
- Excellent communication and customer service skills
- Confident working with non-technical users
- Someone who goes the extra mile
Nice to have: EPOS or retail experience, but not essential.If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.