EPOS Support Team Leader

Team Leader - EPOS System Support Location: High Wycombe (Office-Based)£40,000 + Bonus + Full Benefits BelowThis is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.About the Role We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.Key Responsibilities* Lead, support, and develop a Customer Solutions team (3 direct reports) * Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently * Manage the full customer implementation pipeline from initial enquiry to go-live * Work with internal teams to support user retention and customer satisfaction * Deliver user health checks and training on new features * Maintain project and performance trackers to support reporting and analysis * Assist with product data management, application testing, and user communications * Contribute to the continued growth of the EPOS platform and overall service offering Skills & Experience Personal Attributes: * Natural leader with the ability to motivate and support a team * Professional, friendly communicator with a strong customer-service focus * Confident problem-solver with strong numerical and analytical skills * Self-starter who drives results and supports collaborative team goals * Highly organised with strong workload and time management skills Professional Experience:* Proficient with Windows 11, MS Office, and especially Excel * Experience with EPOS systems and daily operational processes * Background in team leadership and performance monitoring * Experience in retail, hospitality, education, or similar operational environments * Sales or lead management experience Beneficial Experience (Not Essential):* Application or IT support * Small-business operational experience * Familiarity with SQL * Industry-specific product knowledge (training provided) Benefits for the Team Leader - EPOS System Support position* Company pension * Employee benefits programme * 4 weeks' holiday plus bank holidays and birthday leave * Performance-related bonus * Private healthcare * Access to discounted products for personal use If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.