Survey Specialist

This is an exciting opportunity to become the go-to expert for customer insights within a fast-moving automotive business, helping to shape strategy and enhance the experience for customers and dealers alike. My client, a fast-growing automotive brand, is looking for a Survey Specialist to lead customer survey activities across their expanding portfolio. This role is perfect for someone who enjoys turning customer feedback into actionable insights that drive business decisions and improve the overall ownership and purchasing experience

TITLE : Survey Specialist
Salary : up to 45,000 + Benefits
Sector : Automotive
Location: West London
Language : Englis
Work style: Office based role

Key Responsibilities:

• Hardware & Desktop Support: Provide 1st and 2nd line support for desktops, laptops (Lenovo/Dell/HP), printers, scanners, and meeting-room tech. Diagnose, repair, and replace hardware while keeping the IT asset inventory up to date.
• Software & Systems Support: Install and maintain Windows 7/10/11 and Microsoft 365 applications. Manage user accounts, permissions, and licensing. Support onboarding/offboarding and deliver user guidance and training.
• Network & Infrastructure: Assist with basic LAN, Wi-Fi, switches, routers, and cabling issues. Liaise with external vendors for escalated network support.
• Dealer Network Support: Provide IT assistance to dealer locations, supporting retail systems, remote access, and OEM applications. Help roll out dealer-facing tools like DMS, CRM, or diagnostics platforms.
• Security & Compliance: Follow IT security policies and support GDPR and internal compliance requirements. Maintain documentation, SOPs, and contribute to the IT knowledge base.

Candidate Requirements:

• 1-3 years' experience in IT or desktop support (enterprise or multi-site experience preferred).
• Strong hands-on skills with PC/laptop hardware troubleshooting.
• Solid understanding of Windows OS (7/10/11) and Microsoft 365 environment.
• Basic networking knowledge (LAN/Wi-Fi, switches, routers).
• Awareness of GDPR and information security practices.
• Excellent communication and problem-solving skills, able to support users at all technical levels.
• Proactive, customer-focused, and able to manage multiple tasks efficiently.