IT Support Apprentice
Ace IT are looking for an IT Apprentice to join their expanding IT support company. The position will cover many different areas of IT including call logging, remote support, user setup, computer and server configuration and fault diagnosis. You will be working as part of their team of experienced qualified IT engineers.
Role
- Logging of service desk tickets into our helpdesk system
Building and preparing machines before they are sent out to clients - Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
- Fault finding desktop, laptop and servers at both a hardware and operating system level
- Helping our clients with their IT problems via email, telephone and remote-control tools
- Office 365 and Active Directory user and systems management
- Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training
Information Communications Technician Level 6.
An apprenticeship includes regular training with Althaus Digital
At least 20% of your working hours will be spent training or studying.
There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday to Friday – 8:30am – 5:00pm with an hour lunch break. **Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 26th September 2025
- Start Date
- Monday, 29th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
ACE IT LIMITED
The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.
- Company
- ACE IT LIMITED
- Location
- MONARCH HOUSE, CHRYSALIS WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- ACE IT LIMITED
- Location
- MONARCH HOUSE, CHRYSALIS WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted