IT Support Apprentice
We're on the hunt for an enthusiastic Apprentice IT Technician ready to learn, grow, and dive into real-world tech support. If you're passionate about tech, eager to build your skills, and want hands-on experience in a supportive team, this is your opportunity. Start your journey in IT today- apply now and shape your future with us!
Role
- Logging of service desk tickets into our helpdesk system
Building and preparing machines before they are sent out to clients - Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
- Fault finding desktop, laptop and servers at both a hardware and operating system level
- Helping our clients with their IT problems via email, telephone and remote-control tools
- Office 365 and Active Directory user and systems management
- Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training
Level 3 Information Communications Technician apprenticeship.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Mon-Fri, 8:30am - 5pm with an hour lunch break
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 2nd January 2026
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
ACE IT LIMITED
Ace IT is a Nottingham-based IT support company with an office in Eastwood that was founded in 2014 to provide IT services to businesses in the East Midlands. They specialize in managed IT services, cloud computing, cybersecurity, and general IT support for small to medium-sized businesses. Their approach involves a hands-on, client-focused service model aimed at building long-term relationships.
- Company
- ACE IT LIMITED
- Location
- MONARCH HOUSE, CHRYSALIS WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted
- Company
- ACE IT LIMITED
- Location
- MONARCH HOUSE, CHRYSALIS WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted