UX Designer - Ops & Regs

Our UX Ops & Regs team is a small but growing squad focused on improving internal experiences for our agents and customers and part of a larger centralised UX function. Our team includes designers at all levels, including an apprentice, and we actively support Women in Tech initiatives. We’re looking for a Middleweight UX Designer who can bring creativity, curiosity, and a user-centred mindset to help shape the future of our internal tools and processes.

Why this role is unique:

Unlike many UX roles, you’ll have the privileged opportunity to sit with our internal teams regularly, getting to know their workflows, challenges, and wins firsthand. This close collaboration means your designs will be grounded in real-world insights and have an immediate impact.

What you’ll do:

• Lead Design Projects: Own end-to-end design delivery, from discovery and research through to implementation.
• Immerse Yourself in the User Environment: Spend time with our internal teams to understand their day-to-day processes, pain points, and successes.
• Create Wireframes & Prototypes: Translate ideas into tangible design assets (prototyping experience is beneficial but not essential).
• Collaborate Across Teams: Work closely with developers, business analysts, and stakeholders to ensure seamless delivery.
• Manage Iterative Design: Use feedback and data to refine solutions and improve usability.
• Contribute to Design Systems: Help to build, maintain, and evolve our design system for consistency and accessibility, updating and creating components based on product roadmaps and evidence gathered from research, while holding teams accountable for correct usage and adoption.
• Champion UX Research: Liaise with our research team and set up user testing sessions to validate ideas.
• Advocate for UX: Share insights through blogs, workshops, and proactive engagement across the business.
• Contribute to Team Culture: Take part in weekly/monthly show and tells and critique sessions, and collaborate with junior team members at different stages of their development.
• Map and simplify complex operational processes, translating them into clear and efficient digital journeys for internal teams.

We are looking for someone who is:

• Naturally creative and inquisitive
• Confident communicator and collaborator
• Passionate about user-centred design
• Comfortable troubleshooting and problem-solving
• Adaptable and keen to learn

Skills & Experience:

• 2–3 years in a UX role (agency or in-house)
• Expertise in User-Centred Design principles
• Knowledge of visual design principles and accessibility standards
• Awareness of current UX/UI trends

Beneficial but not essential:

• Experience or interest in UX research
• Experience or interest in service design principles
• Understanding of working within CASS/regulatory/compliance restrictions
• Experience using or building a design system

About us

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 640,000 customers using our award-winning platform propositions to manage assets totaling more than £103.3billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work.

What we offer:

• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service
• Holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by Medicash
• Discounted private healthcare scheme and dental plan
• Free gym membership, with an on-site gym providing a wide range of free classes
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Death in service scheme
• Dedicated time for proof-of-concepts and assessing new tech
• Support to attend conferences, events, and meet-ups
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Parking at Exchange Quay
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent management programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off

• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working:

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.