IT Apprenticeship

Step foot into the world of IT with Amshire Solutions! Amshire Solutions is looking for a determined, eager and ready to learn candidate who is looking to gain skills within IT. You will be working alongside a supportive and collaborative team who will help you along your journey and encourage an open environment where you can share fresh ideas

• Assist with security tasks such as password resets, group policies, multi-factor authentication, and anti-virus management
• Use knowledge base articles and work with peers to carry out technical tasks, resolving first-line issues and collaborating with senior staff on more complex problems to gain practical experience
• Document tasks and escalations using a ticketing system, and provide support to internal and external users via phone, email, and ticketing
• Work with hardware by building and setting up new machines, installing printers, and eventually supporting network devices like routers, firewalls, and switches
• Install, configure, and update client software and operating systems, manage patches and drivers, and understand network setups for both wired and wireless connections
• Use PowerShell to automate tasks and assist in problem-solving

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

• English GCSE, grade 5/C (Essential)
• Maths GCSE, grade 4/C (Essential)