Apprentice Professional Services Consultant

As a Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation.

Role

This role is well suited to someone at an early stage of their career who is interested in developing a strong technical understanding of SaaS products, with a longer-term ambition to move into a Product or Development role. You’ll gain hands-on exposure to real customer use cases, system configuration, and how product decisions impact customers at scale.

The role will involve:

Support standard onboarding projects under guidance from Senior PS consultants
Assist with system configuration, data setup, and testing activities
Help prepare and deliver customer training sessions and onboarding materials
Maintain accurate project documentation and status updates
Support go-live activities and handover to Customer Success and Support

Training

This will be a blended delivery, a mixture of Microsoft Teams and face to face. Some training will take place on site and all will be within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Progressing could include Customer Success, Account Management, Product Management, Developer or Support.

Apprenticeship Standard: Customer service specialist (level 3)
Training Provider: IXION HOLDINGS (CONTRACTS) LIMITED
Working Week: Monday to Friday 9am to 5pm.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Monday, 26th January 2026
Start Date: Sunday, 1st February 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Tech savvy
Awarness of SaaS products
Salesforce or similar systems

Qualifications

English GCSE, grade Grade 4-9/A*-C (Desired)
Maths GCSE, grade 4-9/A*-C (Desired)

About the Employer

ARTHUR ONLINE LIMITED

Aareon is Europe's trusted provider of SaaS solutions for the property industry. We operate across six regions in Europe, with more than 13,000 customers with 18 million units. With locations across Germany, The Netherlands, France, Sweden, Spain and The United Kingdom, we employ more than 2000 people delivering local expertise and partnerships with our customers. Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalisation a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved. Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.

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